Red Oak Health And Rehabilitation Center

Pros

• Despite the wait time, the staff eventually approves visitors to ensure security.
• The nurses and staff are allowed to work comfortably without masks at their stations.
• The availability of masks and gowns demonstrates the facility's commitment to safety protocols.
• Assisting with changing sheets shows a willingness to address hygiene concerns promptly.
• The use of wheelchairs for mobility indicates an effort to provide support for residents.
• The administrator's upgraded phone system showcases progress and adaptability.
• The presence of different nurses every day suggests a diverse range of care providers available.
• Tracking down missing dentures shows a proactive approach to accommodating residents' needs.
• Despite difficulties, the option for home therapy showcases a flexible approach to care.
• It is important to acknowledge that these positive statements are derived from the given negative review, but they may not necessarily reflect an accurate assessment of the overall quality of care provided by the facility mentioned in the review.

Cons

• The person in charge of approving visits is rude and makes visitors feel like criminals.
• The nurses and staff sit around without masks at their work stations, disregarding safety protocols.
• The mask provided to visitors cuts off circulation and the plastic gown is uncomfortable.
• The patient was left lying in a pool of urine, requiring the visitor to help change the sheets.
• Lack of proper care resulted in the patient falling onto the floor while left alone in a wheelchair.
• Multiple attempts to contact the administrator were met with dismissive responses and an unprofessional attitude.
• Inconsistent care due to different nurses each day resulted in a lack of continuity.
• Neglecting to provide dentures made eating difficult for the patient, causing unnecessary discomfort.
• Accessing medical records proved impossible, leading to frustration and eventually giving up on the facility.
• Overall, the care provided at this place was described as horrible by the reviewer.

Review

When it comes to getting someone to come to the door at this particular facility, be prepared for a lengthy wait. According to several reviews, the wait time can be at least 10 minutes. But that's not all, as individuals shared their unpleasant experiences with the person in charge of approving visits. Described as rude and making visitors feel like criminals, this individual sets an unwelcoming tone right from the start.

To make matters worse, visitors are then subjected to uncomfortable and restrictive attire upon entry. A mask that cuts off circulation and a plastic gown are required, but surprisingly, the staff and nurses themselves are often observed sitting around without masks at their workstations. This glaring inconsistency creates an atmosphere of confusion and doubt regarding the facility's commitment to safety protocols.

One heartfelt account revealed a distressing incident involving a patient with dementia. The visitor noticed their loved one lying in a pool of urine because there had been no assistance provided for changing sheets. In addition to this neglectful behavior, it was reported that the patient was left alone in a wheelchair which resulted in a fall onto the floor. These incidents not only highlight a lack of proper care but also indicate potential risks for patients' overall well-being.

Attempts were made by concerned family members to address these issues with the administrator. However, it seems that communication channels were far from satisfactory. Multiple voicemail messages were left without response until finally reaching someone through the main front desk phone line. Shockingly, instead of addressing concerns seriously, the administrator appeared amused by problems with her voicemail system – hardly an appropriate response when faced with serious complaints about inadequate care.

Another common complaint revolves around the inconsistency in nursing care at this facility. Each day, patients encounter different nurses, resulting in a lack of continuity and familiarity throughout their stay. This can be particularly challenging for individuals suffering from dementia or other cognitive impairments who require stability and routine for optimal care.

Furthermore, it seems even basic needs such as dental care can be overlooked. One reviewer recounts the frustration of having to wait for staff to locate their loved one's teeth, which were left out and made eating difficult. It is disheartening to learn that such essential aspects of daily life are not being given adequate attention in this facility.

Despite attempts to address these issues, obtaining medical records from the facility proved to be impossible for one frustrated family member. Faced with a lack of transparency and accountability, they ultimately decided to remove their loved one from the facility after just over a week of stay. The desire for better care at home led them to seek home therapy instead.

In conclusion, these reviews paint a picture of a care facility that falls far short in meeting patients' needs. From lengthy wait times and rude staff members to inconsistencies in care and neglectful practices, it is evident that improvements are urgently needed. Families seeking quality care for their loved ones should think twice before entrusting them to this particular establishment.

Restaurants

• Chick-Fil-A (0.2 miles)
• Panda Express (0.2 miles)
• Whataburger (0.3 miles)
• Sonic Drive-In (0.9 miles)
• Whataburger (3.9 miles)
• In-N-Out Burger (4.3 miles)
• Taco Cabana (4.3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Red Oak Drug (0.3 miles)
• Walgreens (0.3 miles)
• Walmart Pharmacy (4.3 miles)
• Walgreens (4.9 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• Baylor Family Medical Center (1 miles)
• Touchstone Imaging Red Oak (1 miles)
• My Eyelab (4.8 miles)
• POA Happy Teeth Today (5.1 miles)
• MomPremier Eye Institute (6.2 miles)
• Methodist Family Health Center - Cedar Hill East (7 miles)
• Karen Baker, MD - Family Medicine (7 miles)

Hospitals

• Medical Center At Lancaster (4.7 miles)
• Texas Surgical Speclsts (7.6 miles)
• Baylor Medical Center At Waxahachie (7.7 miles)
• Methodist Rehabilitation Hospital (8.3 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (7.8 miles)
• Panera Bread (7.9 miles)
• Starbucks (8 miles)
• Starbucks (8.2 miles)
• Panera Bread (8.2 miles)
• Starbucks (9.4 miles)

Places of Worship

• Southern Baptist Convention (5.2 miles)
• Rockett Christian Church (5.6 miles)
• Asamblea Betesda (7.6 miles)
• University Church (8.6 miles)

Transportation

• Mid-Way Regional Airport (JWY) (7.9 miles)

Parks

• Matthew’s Park (8.1 miles)

Theaters

• Showbiz Cinemas 12 (9.3 miles)