Collinwood Nursing & Rehab

Pros

• Some staff members are described as friendly and helpful whenever they are around.
• The food served at the facility is considered decent by some reviewers.
• During a tour, the staff was noted to be extremely friendly.
• The rooms, while older, are mentioned to not be too bad in terms of condition.

Cons

• Staff members in key positions are often rude and provide incorrect information to family members.
• Calls to the administrator and social worker go unanswered, with communication only relayed through other staff.
• Decisions regarding patient care are made without the consent of family members or responsible parties.
• There is a lack of daily activities and support for patients with advanced memory needs, despite claims to the contrary.
• Billing issues arise frequently, with charges for the same services occurring multiple times.
• The response time to call lights and client needs is excessively long, leading to neglect in care.
• The facility is run down, has unpleasant odors, and lacks opportunities for outdoor activities.
• A significant turnover rate among staff creates instability and inconsistency in patient care.

Review

Collingwood, once regarded as a reliable memory care facility, is facing significant criticism and concerns from families and caregivers alike, indicating a troubling shift in its quality of care. Increasingly negative reviews highlight an alarming trend: key staff members are often described as rude and unresponsive, leading to frustration among family members attempting to advocate for their loved ones. Many report being passed around from one staff member to another when making calls, only to find their questions left unanswered. This lack of effective communication channels not only adds stress but also undermines trust in the facility.

Families are particularly distressed by the apparent disengagement of critical personnel such as the administrator and social worker. Numerous accounts reveal that these individuals have ceased responding to calls and rely on other staff members to relay information instead of addressing concerns directly. Decisions regarding resident care, including medication management and treatment plans, are reportedly being made without proper consent or involvement from family members. Even when families are informed of actions taken regarding their loved ones' health or wellbeing, many discover discrepancies that cast doubt on the accuracy of what they're told.

The atmosphere at Collingwood is further marred by complaints about staffing issues. Many reviewers note a revolving door of new employees, which exacerbates the already problematic situation. The inconsistency in staffing likely contributes to miscommunication and reduced continuity of care for residents. In situations where outside physician orders need to be followed—particularly concerning specialized medical needs like diabetes management—the facility has been criticized for failing to adhere strictly to prescribed protocols. These oversights can jeopardize residents' health outcomes and raise questions about quality control within the establishment.

Billing practices at Collingwood also come under scrutiny with reports of repeated charges for identical services rendered, raising issues of transparency and ethical financial practices within the facility's operations. Families expressed frustration over billing discrepancies related to treatments—such as over-the-counter pain medications for arthritis—that seem unjustified given how infrequently actual medical interventions occur for these conditions.

The lackadaisical attitude toward patient needs has extended into basic caregiving tasks. Individuals who work closely with clients have reported delays in response times when call lights are activated; instances have been cited where it took up to an hour and a half for urgent requests—like changing soiled clothing—to be addressed properly. Although touted as a memory care facility equipped for supporting those with advanced cognitive impairments, many reviewers argue that inadequate staffing levels lead to insufficient access to therapeutic activities designed specifically for residents’ rehabilitation or mental engagement.

Despite some positive notes about friendly interactions with certain staff members during visits or tours—where the environment appears welcoming—the overarching sentiment remains negative due to the facility's physical state and operational ethos. Reviewers describe Collingwood as run-down with unpleasant odors permeating its older structure, positioning it unfavorably against competitors offering more comprehensive services in better-maintained environments.

Ultimately, this collection of feedback suggests a pressing need for reform at Collingwood if it wishes to regain trust among families seeking compassionate care for their loved ones. Prospective residents—and those currently there—are urged to remain vigilant by checking regularly on their family members’ conditions while considering transferring them elsewhere if needed. For families navigating these challenges, it’s essential not just to accept verbal reassurances but rather verify claims through direct observation and inquiry into every aspect concerning their relatives’ care at Collingwood.

This area of Plano, Texas, offers a variety of amenities and services that may be of interest to seniors looking to move to the area. With several pharmacies located within close proximity, accessing medication and healthcare supplies is convenient. Additionally, there are reputable physicians' offices nearby, including a breast imaging center and orthopedic clinic. The diverse restaurant options cater to different tastes, while cafes provide cozy spots for socializing or enjoying a cup of coffee. For leisure activities, theaters are easily accessible for entertainment, and parks offer opportunities for outdoor recreation. Public transportation at the Arapaho Center Station provides easy access to other parts of the city. Lastly, with a hospital like The Heart Hospital Baylor Plano within reach, residents can have peace of mind knowing quality medical care is nearby.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.6 miles)

Physicians

• Elizabeth Jekot Breast Imaging Center (1.3 miles)
• Baylor Medical Plaza (2.5 miles)
• Eminent Medical Center (4.9 miles)
• The ENT & Allergy Centers of Texas (5.5 miles)
• Eye Care Associates (5.6 miles)
• Dhat (7.2 miles)
• Plano Orthopedic & Sports Medicine Center (7.7 miles)

Restaurants

• Vickery Park (1.6 miles)
• Chick-Fil-A (1.9 miles)
• King Buffet (2.2 miles)
• In-N-Out Burger (2.3 miles)
• Chuy's (2.5 miles)
• Rodeo Goat (2.6 miles)
• Sonic Drive-In (3 miles)

Places of Worship

• Shiloh Missionary Baptist Church (1.7 miles)
• Chase Oaks Church (4 miles)
• Gateway Community Church (6.5 miles)
• First Baptist Wylie (7.9 miles)

Cafes

• Red Truck Cafe (3 miles)
• Mozart Bakery (4.6 miles)
• Black Rock Coffee Bar (6.1 miles)
• Mimi's Star Cafe (7.1 miles)
• Starbucks (7.1 miles)
• Starbucks (7.5 miles)
• Starbucks (8 miles)

Theaters

• Cinemark Holdings (4 miles)
• Alamo Drafthouse Cinema (5.9 miles)

Transportation

• Arapaho Center Station (4.6 miles)

Parks

• Memorial Park (4.6 miles)
• Hoblitzelle Park (4.8 miles)
• Twin Creeks Park (7.4 miles)
• Russell Creek Park (7.5 miles)
• Quail Run Park (7.6 miles)

Hospitals

• The Heart Hospital Baylor Plano (6.7 miles)