900 South 12Th Street, Mcallen, TX 78501
For more information about senior living options: (844) 490-3973
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The staff are warm, professional, and truly caring. They treat residents with dignity and compassion. The facility is always clean and welcoming. The nurses and staff go above and beyond to keep residents comfortable and supported. The remodeling has created a wonderful, calm environment with clean, inviting rooms. The atmosphere is calm and warm. The activities director offers engaging, Christian-based activities and arts and crafts. The CNA staff are loving, fast, and caring, and the food is great. The administration and therapy teams are highly attentive and professional. The facility feels like home and families are kept informed about progress.
The staff are described as unfriendly and unprofessional, leaving residents alone and not explaining serious health issues to families. Residents are isolated in rooms and not informed about the severity of their conditions, sometimes with fatal consequences. Patients are bruised from frequent blood draws, and meals are not always provided when residents cannot eat alone. The administrator is accused of being very unprofessional and rude, with the facility described as not deserving even one star. The facility is depicted as dirty with foul odors and cramped, unsafe hallways. Staff are said to be not trained to handle difficult patients and residents can be discharged abruptly without adequate notice.In the McAllen area, several nursing and rehabilitation centers draw a mix of glowing praise and serious concerns from residents and their families. Across the board, the most repeated positive threads center on warm, professional staff, a clean and welcoming environment, and a palpable commitment to dignity and compassionate care. Many visitors describe facilities that feel orderly, calm, and focused on making residents feel safe and well-supported. Cleanliness and upkeep frequently come up as standout features, with remodels and refreshed spaces helping to create a comfortable home-like atmosphere for people during recovery or long-term care.
At Windsor Nursing and Rehabilitation Center of McAllen, the sentiment is especially laudatory. Reviewers consistently emphasize that the staff is warm, professional, and genuinely caring. They note that residents are treated with dignity and compassion, and many say the care team goes above and beyond to ensure comfort and stability. The facility is described as clean and welcoming, with nurses and other staff members providing attentive, respectful service. Families express deep reassurance when their loved ones are in Windsor's care, repeatedly mentioning that the environment fosters peace of mind and safety for those who need ongoing medical or rehabilitative support. Specific compliments are directed at the breadth of the care team, including administration, therapy, kitchen staff, and transportation personnel, who collectively contribute to a well-rounded experience of everyday care and activities.
The personnel at Windsor are further highlighted by several detailed accounts of teamwork and personal touches that make a meaningful difference. For instance, a resident named Gabriela Andrade credits a large, capable staff - Executive Management, administration, therapy leadership, nurses, and CNAs - along with activity coordinators and support staff who care for every need and coordinate through the day. She notes not just the medical attention but also the everyday kindness that helps her feel securely attended to. The emphasis on a holistic approach - therapy, activities, nutrition, and transportation - appears to be a core strength, with many residents expressing gratitude for the way their days are structured to support recovery and well-being.
Another facet of Windsor's appeal is the sense of community and engagement it fosters. Reviewers talk about activity directors and organized programs that keep residents mentally and socially stimulated, including Christian-based activities, arts and crafts, and a range of games and books that make therapy and rehabilitation feel less like tasks and more like enjoyable, meaningful work. Several accounts specifically highlight therapy experiences that helped residents regain mobility and function, underscoring the facility's commitment to rehabilitation as a central pillar of their service. Commentators repeatedly mention that the staff's attentiveness and professional demeanor make a difficult transition smoother and more hopeful for families and residents alike.
Beyond Windsor, experiences at related facilities in the area reveal a broader pattern of both praise and caution. Some reviewers describe a sense of "home" and a high level of patient care at other centers, including Retama nursing home and rehabilitation, where many families report positive interactions with the nursing and therapy teams, strong administrative support, and thorough communication. People recount conference calls and multidisciplinary teamwork that provide reassurance and clarity about a loved one's progress. In these accounts, administrators and staff are praised for going the extra mile - addressing medical, dietary, and therapeutic needs in a coordinated, family-inclusive manner. The physical environment at some of these centers is also noted as calm and welcoming, with remodeled rooms and pleasant outdoor spaces contributing to a soothing atmosphere for residents.
Still, a number of reviewers share troubling experiences that cannot be ignored. One account describes a starkly negative experience, citing unfriendly staff, neglect, and a sense that residents are left alone and underserved. The reviewer recalls being unsettled by delays in basic care, documentation disputes, and aversions to providing adequate meals and assistance with daily activities. They also describe multiple incidents of what they perceive as inadequacy around medical procedures and communication, including alleged delayed responses to urgent needs and feelings of fear among the elderly residents. The most distressing portion of this account centers on a family member's death, with claims that a serious urinary tract infection progressed to sepsis without timely, transparent communication about the seriousness of the illness. This perspective paints a chilling image of isolation and inadequate care, underscoring the importance of vigilance, transparency, and proactive engagement with families in difficult moments.
Another strong negative voice points to a sense of unprofessionalism and a frustrating lack of candor. Descriptions include criticisms of administration and staff judgment, with some reviewers labeling the environment as unfriendly or transactional rather than compassionate. There are specific mentions of uncomfortable conditions - odors, crowded hallways, and a general sense of disorganization - that contribute to a nightmare-like impression. In one case, an administrator is singled out as impolite or dismissive, and the reviewer expresses deep disappointment in how difficult patients and their families are treated, including the manner in which disruptive or challenging cases are managed. These accounts emphasize a need for improved communication, more consistent bedside care, and a greater sense of empathy toward residents and their families.
Despite these contrasting experiences, several passionate reviews speak highly of Retama Manor, highlighting robust teamwork, professional staff, and a strong sense of care for residents. Positive notes include the sense that staff communicate clearly with families, coordinate diverse disciplines (nurses, dieticians, supervisors), and maintain professional standards across encounters. Some visitors describe the atmosphere as welcoming and home-like, praising specific roles - such as nurses, CNAs, therapy staff, and social services - who contribute to a comprehensive care plan. Others commend leadership that actively supports both residents and families, with administrators and caregivers who treat patients with respect and compassion. The feedback emphasizes that, in practice, the facility can feel like family, with staff taking the time to notice changes, explain progress, and involve loved ones in care decisions.
Taken together, the collection of reviews presents a nuanced portrait of care in these facilities. The strongest, most consistent praise centers on the warmth and professionalism of the staff, the cleanliness and upkeep of the environments, and the breadth of services that support rehabilitation, daily living, and emotional well-being. Families frequently underscore the importance of dedicated teams - administration, nurses, CNAs, therapy professionals, activities coordinators, kitchen and transportation staff - working in concert to create a supportive, dignified living experience for residents. At the same time, several reviews call for renewed attention to communication, transparency, and compassionate care in all interactions, reminding readers that even the best facilities must continually earn trust through consistent, individualized, and respectful treatment of every resident and their family.
83 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McAllen Miller International (1 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Retama Manor Nursing Center - Mcallen is an assisted living community conveniently located in Mcallen, Texas. Our community offers a wide range of amenities to ensure the comfort and happiness of our residents.
For our residents' beauty needs, we have a beauty salon onsite where they can receive professional hair and nail services. Residents can also enjoy their favorite TV shows or movies with access to cable or satellite TV in their own private rooms.
Transportation is provided by the community for non-medical purposes, allowing residents to easily run errands or attend social outings. Our computer center provides a space for residents to stay connected with loved ones through email or browse the internet at their leisure.
Meals are served in our elegant dining room with restaurant-style dining, ensuring that residents have a pleasant and enjoyable dining experience. Special dietary restrictions are accommodated for those who require it.
We offer various recreational activities to keep our residents engaged and entertained. Our fitness room allows residents to stay active and maintain their physical well-being. For those who enjoy gaming, we have a dedicated gaming room available. A small library is also present for book enthusiasts.
The community features outdoor spaces such as gardens, allowing residents to enjoy fresh air and nature walks. Housekeeping services ensure that each resident's living space remains tidy and clean. Move-in coordination is provided to ease the transition for new residents.
Our care services include 24-hour call system and supervision, providing peace of mind knowing that assistance is just a phone call away. Trained staff is available round-the-clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure medications are taken correctly.
Mental wellness programs are implemented to support the emotional well-being of our residents. Special dietary restrictions are catered for those with specific dietary needs such as diabetes diet.
Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship, providing convenient access to various services and recreational options for residents. Additionally, transportation can be arranged for doctor's appointments.
At Retama Manor Nursing Center - Mcallen, we strive to create a comfortable and enriching environment for our residents. With our range of amenities and caring staff, residents can enjoy a fulfilling and worry-free assisted living experience.
Retama Manor Nursing Center - Mcallen is located at 900 South 12Th Street, Mcallen, TX 78501 in Hidalgo County, Texas
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Comprehensive Guide to Medicare Coverage for Hospice Care
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
