Colonial Manor

Pros

• The staff are described as attentive, kind, and caring toward residents and their families.
• The facility is praised as welcoming, clean, and home-like.
• The front desk and receptionists are repeatedly described as sweet, friendly, and helpful.
• The therapy team is highlighted as amazing and a valuable part of the care.
• The DON and administrator are noted as easy to reach and responsive to questions.
• Specific staff members, such as nurse Lorena, the activity director, and CNA Maria Elena, are singled out as wonderful.
• Families feel at ease and grateful for the care provided at Colonial Manor.

Cons

• The reviews note that after 5 pm the staff hang up on calls and don't assist inquiries.
• The facility is described as understaffed, leading to neglect of residents even during emergencies.
• During respite stays, essential medications were not given, and families were pressured to sign medication lists to "cover" errors.
• CNAs and nurses reportedly do not respond promptly to call buttons, with residents left in soiled conditions for hours.
• CNAs are said to quit or leave due to staffing shortages, creating ongoing chaos in care.
• The food is described as atrocious, often cold and unappetizing.
• Activities listed on the calendar frequently do not occur, leaving residents without planned engagement.
• Communication with families is poor, with unanswered calls and delays in sharing information about loved ones.
• Front desk and entry issues include long waits to be admitted and no receptionist to assist.
• Several reviews state they would not recommend the facility due to neglectful care and poor management.

Review

Colonial Manor inspires a wide range of emotions from families who entrust their loved ones to its care. On one hand, many families describe a warm, welcoming environment that feels like a community, with a newly renovated facility, clean spaces, and rooms that feel comfortable and home-like. They emphasize the human side of the operation - the nurses, CNAs, housekeepers, and cafeteria workers - who they say demonstrate genuine compassion, patience, and a willingness to go the extra mile for residents and their families. In these accounts, the staff's kindness and the sense that someone is truly looking out for their loved ones are the threads that hold the experience together, from the front desk to the therapy room.

The praise flows most strongly toward the people who become daily constants for residents. Families repeatedly thank Annette Perez and the broader nursing and caregiving team for their attentiveness, noting how the staff respond with speed and care, particularly during challenging moments when a loved one may be a handful or anxious. The therapeutic team earns recognition for providing meaningful rehabilitation and activity programs, and the front-facing crew earns smiles and warm welcomes - an impression reinforced by remarks about the receptionist's friendliness and the overall sense that the staff like helping residents and their families. In several stories, staff members are cited by name for making visits feel personal and considerate, underscoring how these relationships shape the overall sense of trust and security.

Several reviews highlight the positive impact of well-coordinated care on both patients and families. For families with loved ones in rehab or post-acute care, the collaboration among nurses, CNAs, therapists, and administrators is described as seamless and reassuring. Don and Administrator accessibility, as well as easy, ongoing communication with the administrative team, appear as important factors in those favorable experiences. In particular, the DON and the administrator are noted as being easy to reach, with questions answered directly and promptly. The care teams - nurses like Lorena, CNAs such as Maria Elena, and the wider therapy staff - are repeatedly praised for their professional, compassionate approach that helps residents feel supported and engaged through their daily routines and therapeutic activities.

Families also share stories of everyday moments that contribute to a sense of home. They describe a facility that provides engaging activities, a spacious dining area, and environments where residents seem to be well cared for and treated with dignity. Visitation experiences are described as smooth, with staff greeting visitors warmly and families feeling at ease as they spend time with loved ones. Some reviewers express gratitude for the overall atmosphere - cleanliness, smells of a clean environment, and a sense that the place is well-organized and welcoming. For many, Colonial Manor represents a place where their relatives can feel secure, stay connected with family, and receive attentive care in a setting that feels respectful and friendly.

Yet the picture is not uniformly positive. A number of reviewers recount troubling experiences that raise serious concerns about staffing levels, responsiveness, and consistency of care. Several accounts describe persistent understaffing and delays in attending to residents, including long waits to answer phone calls or open the front door, an issue that complicates family visits and timely communication. Some families claim that call buttons go unanswered for extended periods, and that during emergencies the response times are insufficient to meet residents' urgent needs. In one particularly alarming set of details, families report mismanagement around medications - insufficient administration of prescribed meds, medication lists that are not followed, and, in one case, a lack of bath or personal care during a respite stay. These narratives describe a sense of disorganization, with notes that staff appeared overwhelmed, sometimes careless about documentation, and not always transparent about what was being provided or withheld.

The most serious concerns turn on patient safety and dignity. Reviewers recount stories of care lapses that include medications not being given as prescribed, delays in dressing changes or personal hygiene, and instances where patients were left in soiled conditions for hours. In one family's account, the facility reportedly required permission for baths and did not inform the family about consent processes, leaving the patient unbathed and wearing the same clothes for an extended period. Another review details the challenge of getting clear, accurate information about a loved one's status, followed by frustration when communications did not come through, and even accusations of attempts to cover up mistakes. The combination of these factors - perceived neglect, disorganization, and communication gaps - leaves a lasting impression of mistrust and concern for families considering Colonial Manor.

Beyond these specific incidents, some reviewers describe broader criticisms about the daily operation. They point to inconsistent experiences with dining and nutrition, labeling certain meals as unappealing or not prepared to address specific dietary needs, and noting that activity calendars sometimes promised more than what occurred in practice. There are also concerns about staff morale, with anecdotes of CNAs leaving or quitting and a sense among some families that teamwork and accountability could be improved. The dichotomy is stark: in some days or shifts, families and residents report exceptional care and warmth, while on other days the same facility can feel strained, hectic, or insufficiently responsive.

Despite the forums of praise and criticism, one recurring message stands out - the importance of vigilant, proactive involvement from families and strong leadership within the facility. Positive experiences hinge on the presence of a cohesive caregiving team, clear communication channels with administrators, and reliable after-hours support. When families feel that questions will be answered, that medications are administered as prescribed, and that staff will respond promptly to emergencies, Colonial Manor emerges as a place of comfort and trust. Conversely, when families experience delayed responses, gaps in care, or inconsistent information, the same facility becomes a source of anxiety and concern for those hoping to ensure the best possible outcomes for loved ones.

In the end, Colonial Manor is described as a place of contrasts. There are many heartfelt tributes to caregivers who embody empathy, patience, and a genuine commitment to residents' well-being. The facility's renovated spaces, welcoming staff, and opportunities for meaningful activity offer a compelling picture of what good senior care can look like. At the same time, a chorus of concerns about staffing adequacy, communication with families, and the meticulous administration of medications and daily care serves as a warning sign to potential residents and their families. The overall narrative is one of potential tempered by real challenges, urging prospective families to actively participate in care planning, demand consistent communication, and closely monitor every aspect of daily care to ensure that their loved ones receive the compassionate, reliable support they deserve.

This area of McAllen, Texas offers a convenient and diverse array of amenities for seniors considering living in the area. With a variety of dining options including Popeyes Louisiana Kitchen, Seoul House, Taco Palenque, and Pappadeaux Seafood Kitchen, there are plenty of choices for every palate. Transportation is easily accessible with the McAllen Bus Terminal located just 1 mile away and McAllen Miller International Airport just 2.3 miles away. For entertainment options, Cinemark Theatre and Cinemark Hollywood USA are within close proximity. Additionally, there are several cafes such as Luby's and multiple Starbucks locations nearby for socializing or enjoying a cup of coffee. For healthcare needs, there are numerous pharmacies like Walgreens and CVS Pharmacy within a short distance as well as reputable medical facilities like Doctors Hospital at Renaissance and DHR Health Rehabilitation Hospital nearby. The area also offers green spaces like San Juan Municipal Park and religious institutions such as Basilica of Our Lady of San Juan Del Valle - National Shrine for spiritual fulfillment. Overall, this part of McAllen provides a convenient and well-rounded community for seniors looking to settle down in a vibrant neighborhood with access to essential services and activities.

Restaurants

• Popeyes Louisiana Kitchen (0.8 miles)
• Seoul House (0.9 miles)
• Taco Palenque (1.2 miles)
• Burger King (1.2 miles)
• Chipotle Mexican Grill (1.2 miles)
• Denny's (1.3 miles)
• Pappadeaux Seafood Kitchen (1.3 miles)

Transportation

• McAllen Bus Terminal (1 miles)
• McAllen Miller International Airport (MFE) (2.3 miles)

Theaters

• Cinemark Theatre (1.2 miles)
• Cinemark Hollywood USA (2.2 miles)

Cafes

• Luby's (1.3 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Reserva Coffee Roasters (2.7 miles)
• Starbucks (3.2 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• H-E-B Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.1 miles)
• Med Aid Pharmacy (3.4 miles)

Physicians

• Alonso, Ramiro, MD Industrial Health Works (2.3 miles)
• Women's Clinic of the Rio Grande Valley (2.3 miles)
• DHR Health Orthopedic Institute (3.2 miles)
• McAllen Pediatric Associates (3.4 miles)
• Urology Institute at Renaissance (3.4 miles)
• All Children's Pediatric Clinic (3.8 miles)
• Opengates Urgent Care (4.1 miles)

Hospitals

• Doctors Hospital at Renaissance (3.2 miles)
• DHR Health Rehabilitation Hospital (3.3 miles)
• Edinburg Conference Center At Renaissance (3.5 miles)
• Doctors Hospital At Renaissance (3.6 miles)
• South Texas Health System Behavioral (4.2 miles)

Parks

• San Juan Municipal Park (3.8 miles)
• McAllen's 2nd Street Trail (4.1 miles)

Places of Worship

• Basilica of Our Lady of San Juan Del Valle - National Shrine (4 miles)