215 Margaret Street, Lindale, TX 75771
For more information about senior living options: (844) 490-3973
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Dr. Jordan is a good doctor. Megan Poe is fantastic. Megan Poe listened to patients and made them feel important and safe. Dr. Wendell Hand is a great doctor and a trusted PCP. The Hand doctors are beloved local family doctors. Dr. Han always makes sure he has time to listen to problems and understand what's wrong. Dr. Hand is warm, personable, patient, kind, knowledgeable, and reasonably priced. The clinic has a beautiful new building and reserved appointments, yet can see someone on fairly short notice.
The staff are unorganized and not proactive, leading to poor follow-up. The clinic's phone system is difficult to reach and often not answered. Referrals (such as urology) are delayed for months despite repeated calls. Medication refills and updates are frequently not handled, requiring multiple calls. The clinic is described by some as a money-driven scam rather than patient-focused care. They do not accept new patients, and the receptionist behavior is rude. Patient safety feels at risk due to ongoing administrative delays. Paperwork and referrals (e.g., for hospice) are mishandled and not promptly completed. The departure of Dr. Hand left patients feeling neglected and distrustful of the current staff.The collection of comments paints a picture of a clinic that elicits strongly mixed feelings from its patients. On one hand, there are enduring testimonials to very capable and attentive doctors who have earned deep loyalty over many years. On the other hand, a large portion of the remarks targets the administrative side of the practice: long wait times for referrals, difficulty getting prescriptions renewed, unanswered calls, and a sense that staff organization and engagement have deteriorated since the practice's transition away from its long-standing physicians.
A recurring trigger for frustration is administrative delay and communication failures that patients say put their care at risk. One patient reports a disastrous experience on June 25, 2025, where a renewal for heart and blood pressure medication was denied until a clinic appointment two weeks away, despite never missing any appointment. The same commenter highlights a broader pattern - having to contact corporate to get a phone call returned after attempting to reach the clinic for hours, and describes the situation as a "money scam." The sentiment shared by several others echoes this, noting that follow-up is terrible, calls go unanswered, and phone lines seem blocked, leaving patients feeling ignored and unmoored when they truly need ongoing management for chronic conditions.
Another thread centers on the delays in referrals and the frustration of non-urgent problems becoming urgent through inaction. One patient describes waiting four months for a urology referral, repeatedly calling the office without resolution. They recount that the issue only shifted after the doctor personally intervened and spoke to a nurse, but even then, the patient faced a delay that stretched from Wednesday to the following Monday. The same theme appears with medication management: refills and updates do not consistently get processed, forcing patients to reach out repeatedly to ensure continuity of care. The cumulative effect, according to these accounts, is a sense that the clinic is placing patients' lives at risk through avoidable administrative lapses.
Within this landscape of systemic friction, there are sharp contrasts in how individual physicians are perceived. Dr. Jordan, for example, is acknowledged as a good physician whose clinical skill is admired, but the staff's disorganization undermines the care experience. In other cases, the drama revolves around the clinic's changing roster. Reviews lament that newer doctors have replaced much-loved practitioners, and that the new environment struggles to replicate the level of patient-centered care that previously existed. One patient recounts a negative experience with Dr. Balkcom, who allegedly mismanaged medication refills and a treatment plan for a urinary tract infection, highlighting a mismatch between prescriber intent and how the clinic executes prescriptions and follow-ups.
The legacy doctors - especially Dr. Wendell Hand and Dr. Donna Hand - stand out in multiple reviews as the touchstones of what many patients valued. Many comments express deep appreciation for Dr. Hand's care, compassion, and ability to listen. Several patients express nostalgia for his approach and lament that the Hands have retired or left, insisting that the practice has not been the same since. The sentiment is that these physicians offered a level of accessibility, personalized attention, and clinical stability that the current configuration struggles to sustain. Several reviewers describe a dramatic shift: the old, beloved, patient-centered approach has given way to a new model that feels hurried, inconsistent, or inaccessible, especially for new patients or those seeking timely follow-up.
Among the favorable voices, there are explicit endorsements of particular staff members and clinicians who stood out for their attentiveness. Megan Poe is repeatedly praised as a standout provider; patients describe her as the best, someone who truly listened, made patients feel valued, and provided care that felt safe and respectful. There is a poignant note to Megan Poe's transition: many patients learned that she moved to Christus Trinity Clinic in South Tyler, with some expressing disappointment that they were not informed about her move. Still, the praise remains strong for her, with statements such as "Megan Poe is fantastic" and "I cannot recommend her or this clinic enough." The broader message is that while the clinic's current administration may fall short for many, individual clinicians like Megan Poe and, historically, Dr. Hand, continue to be viewed as exceptional.
In terms of patient access and governance, several comments point to ongoing difficulties with accepting new patients and with walk-in versus scheduled visits. Some reviewers note that new patients may be turned away, and there are complaints about long wait times in a walk-in setup, including the reality that even dependable, well-regarded doctors can be hard to see promptly due to appointment constraints. One remark sums up the sentiment succinctly: the staff are "pointless," the doctor "somewhat decent," and the overall experience leaves patients feeling that the clinic needs to "get it together." The sense conveyed is that the operational side of the practice is not keeping pace with the clinical quality its patients associate with its strongest doctors.
Overall, the narrative across these reviews blends strong admiration for certain physicians and a lament for what many see as a decline in administrative efficiency, communication, and continuity of care. Patients who previously found reliable, compassionate care from the Hands - and who valued the clinic's accessible, family-practice model - describe a departure from the trusted routines that once defined the experience. The positive testimonials about Drs. Wendell Hand and Donna Hand, and to a lesser extent Dr. Megan Poe, stand in stark contrast to the numerous accounts of frustration with refills, referrals, and reachability. Taken together, the comments suggest that the core issue is less about medical competence and more about the clinic's ability to operationalize its care: to follow through on referrals, to keep medication lists current, to answer phones, and to maintain continuity in a way that preserves the trust and reliability patients expected from a longstanding local practice.
40 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tyler Pounds (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lindale Healthcare Center in Lindale, TX is a fully furnished and comfortable assisted living community that offers a wide range of amenities to its residents. Each resident can enjoy watching their favorite shows or movies on cable or satellite TV in the privacy of their own room. The dining room provides a pleasant atmosphere for meals, and delicious restaurant-style dining is provided to meet each resident's dietary needs and preferences. Housekeeping services ensure that the living spaces are always clean and well-maintained.
Residents have access to outdoor spaces where they can enjoy fresh air and engage in various activities. For those who love reading, there is a small library filled with books of different genres. Telephone service keeps residents connected with loved ones, while Wi-Fi/high-speed internet allows them to stay up-to-date with the digital world.
The staff at Lindale Healthcare Center provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. They also offer specialized care for residents with diabetes, including meal preparation and medication management. A mental wellness program is available to support the emotional well-being of residents.
In addition to the amenities offered within the community, there are several nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, and transportation options for convenient access to services and outings. Residents can also participate in resident-run activities as well as scheduled daily activities designed to promote social engagement and enhance quality of life.
Lindale Healthcare Center is dedicated to providing a comfortable and supportive environment where residents can receive personalized care while maintaining their independence and enjoying an active lifestyle.
Lindale Healthcare Center is located at 215 Margaret Street, Lindale, TX 75771 in Smith County, Texas
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