Willow Rehab & Nursing in Kilgore, TX
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1901 Whippoorwill, Kilgore, TX 75662
For more information about senior living options: (844) 490-3973
Willow Rehab and Nursing provides a warm and comfortable environment. The staff are professional and communicative. They are attentive and ensure all residents' needs are met. The facility strives to keep everyone comfortable and safe. The Willows offers a family-like environment with engaging activities and rehab programs. The Willows' therapy team is wonderful, attentive, friendly, knowledgeable, and patient-centered. The Willow staff provide amazing therapy and excellent service to families. The Willow staff are awesome and provide the best rehab services. Jay and the Willow staff go above and beyond, consistently responding to questions and needs. The Willow aims to help residents reach their highest level of independence while delivering high-quality care.
The care was described as almost non-existent, with atrocious food and days with no aides or housekeeping. Some reviewers alleged financial improprieties, describing the facility as engaging in grand theft and taking residents' money. The facility was described as dirty and staffed by rude, inattentive personnel. Reviewers reported horrible experiences, poor bedside manners, and incidents like a resident sustaining a black eye with no explanation and broken glasses. Ongoing issues with medication misplacements, missed doctor appointments, and staffing problems led some to say they would not recommend the place. The administration was criticized for mismanagement and lack of oversight, including unpaid bills. Communication problems were noted, such as a receptionist who could not connect to a resident and limited ways to contact them.Willow Rehab & Nursing in Kilgore, TX is best suited for seniors who want a rehab-forward, home-like setting where therapy and daily activities are central and communication with staff is steady. Residents recovering from surgery, stroke, or other medical events often thrive here because the therapy team is repeatedly described as attentive, knowledgeable, and deeply involved. Families report a warm atmosphere that feels almost like a family environment, with staff who are professional, patient, and quick to address needs. The facility is portrayed as clean, safe, and focused on comfort and meaningful engagement, with a clear emphasis on helping residents regain independence through a robust rehabilitation program and active social life.
Those who should consider alternatives are those with very high needs for consistent daily operations and medical oversight. The reviews reveal a troubling split: while many praise therapy and care, others recount serious lapses that jeopardize safety - medication errors, delays in meals, insufficient aide coverage, and even distressing bedside experiences. There are accounts of mismanaged medications, misplaced items, and interactions that left families feeling unheard or dismissed. For residents who require vigilant supervision, memory care, or who cannot advocate effectively for themselves, these mixed reports warrant caution and strong comparison shopping with other nearby options.
On balance, the strongest positives are the rehab outcomes and the people delivering them. The therapy team is frequently described as excellent - engaged, encouraging, and focused on pushing residents to improve. A genuine sense of community and a home-like environment is repeatedly highlighted, along with active programs and meaningful activities that keep residents involved. These strengths help offset some operational gaps, but they do not fully neutralize risks when daily care lapses occur. When lapses surface - missed medications, late meals, or staffing gaps - the benefits of high-caliber therapy and warm staff cannot completely compensate, particularly for those in need of predictable routines and dependable day-to-day support.
To decide, families should verify staffing patterns, medication protocols, and oversight. A purposeful tour should focus on the rehab areas, observing how staff interact with residents, and requesting the latest state inspection results and any corrective action plans. Prospective residents should probe how often aides are on duty on weekends, how medications are stored and dispensed, and who handles adverse events. Meeting the therapy director, nursing supervisor, and front-line caregivers can provide a read on consistency of care. If feasible, arranging a short-term stay can reveal daily rhythms and responsiveness before committing, while soliciting candid feedback from current residents and families sharpens the decision.
Red flags to watch for during a visit include stories of misdirected or missing medications, delays in meals or showers, unresponsive aides, and reports of abrupt or indifferent administrative responses. Cleanliness and maintenance should be observed; a facility that delivers late or cold meals, or experiences outages in basic services, often signals broader systemic issues. Also assess how transitions are managed - whether the social worker or admissions team can accurately gauge a resident's cognitive or medical status and how communication with families is maintained when concerns arise.
Bottom line: Willow Rehab & Nursing can be a standout choice for families prioritizing robust rehabilitation, a warm, engaging environment, and hands-on therapy that genuinely drives improvement. For residents who demand consistent daily care, predictable routines, and flawless administration, due diligence is essential, and exploring alternatives is prudent. The recommended path is a targeted, informed visit with questions centered on staffing reliability, medication safety, and ongoing oversight, plus a trial period if feasible. When the care plan aligns with strong rehab goals and a supportive, homey culture, Willow offers meaningful potential; when daily operating gaps persist, safer, steadier care from other options is likely to be the wiser decision.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Rehab & Nursing in Kilgore, TX is an inviting assisted living community that provides residents with a comfortable and supportive environment. Our amenities cater to our residents' needs and preferences, including a beauty salon for personal grooming, cable or satellite TV for entertainment, and a computer center for staying connected. Community operated transportation is available for residents to easily access nearby destinations, such as shopping centers or social outings.
Residents can enjoy delicious meals served in our dining room with restaurant-style dining. Our kitchenette allows individuals to prepare their own snacks or small meals if desired. Housekeeping services ensure that living spaces are clean and tidy.
We emphasize the importance of physical well-being by offering a fitness room equipped with exercise equipment. Additionally, our wellness center promotes overall health and vitality. Outdoor space and a garden provide opportunities for outdoor relaxation or recreational activities.
Residents can engage in various recreational activities within our gaming room or small library. Wi-Fi/high-speed internet is accessible throughout the community for staying connected with loved ones or pursuing personal interests.
Our caring staff is available 24 hours a day through our call system to provide assistance with daily living activities, bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.
We prioritize mental wellness through our dedicated program designed to support emotional well-being. Special dietary restrictions are accommodated by providing diabetes diet options and catering to specific dietary needs.
Transportation arrangements are made for non-medical purposes as well as doctor's appointments, ensuring that residents have easy access to necessary healthcare services.
The surrounding area offers convenience with nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Planned day trips and resident-run activities create opportunities for socializing and exploring the local community.
At Willow Rehab & Nursing in Kilgore, TX, we strive to create a warm and vibrant environment where residents can thrive physically, emotionally, and socially.
Willow Rehab & Nursing is located at 1901 Whippoorwill, Kilgore, TX 75662 in Smith County, Texas
Willow Rehab & Nursing on seniors.fyi includes 10 photos including images showing interior, windows, decor, rocking chairs, lighting, lobby, chandelier, vintage, and more.
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Interior
Decor
Living Room
Bedroom
Lobby
Chandelier
Tree
Rocking Chairs
