Willow Rehab & Nursing
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1901 Whippoorwill, Kilgore, TX 75662
For more information about senior living options: (844) 490-3973
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The Willows is a warm and comfortable facility with professional, communicative staff. The staff are attentive and ensure all residents' needs are met. The Willows feels like the staff are doing their best to keep everyone comfortable and safe. The Willows offers a wonderful home?like environment with a strong family vibe. The therapy team is excellent - attentive, friendly, knowledgeable, and patient?centered. The rehab program and activities engage residents and are highly valued. The staff are welcoming and caring, and therapy is described as amazing. The Willows provides top?notch rehab and activities. The aides are personable and caring. The Willows is a clean facility with a positive atmosphere. The home has a mission to stand up for all team members and strives to be the best for residents and families. The Willows is a great place to call home for loved ones.
The care there was almost non-existent. The food was atrocious and there were days with no aides or no housekeeping. A reviewer stated that their husband did not survive the experience. The TV was out for days because they did not pay the bill, and the administration was not doing a good job. The facility was described as dirty, with rude and inattentive staff. There were reports of neglect and medication mismanagement, including meds being misplaced or given at wrong times. A resident ended up with a black eye and broken glasses due to poor bedside manners. One reviewer claimed the business engaged in grand theft, taking most of the money and leaving only about $60 for everyone.Willow Rehab and Nursing emerges in these discussions as a place with a strong, positive core centered on warmth, professional care, and a family-like atmosphere, yet it is also a facility that has drawn sharp criticism from some families who experienced serious lapses. Across many reviews, the overarching tone is that the staff can be caring, attentive, and capable, and that the environment can feel like a genuine home for residents. In a chorus of praise, several reviewers describe the building as clean and well-kept, the staff as professional and communicative, and the therapy and activities programs as engaging and patient-focused. One reviewer sums up a common sentiment: "5 STAR FACILITY !! Great staff, very clean & wonderful residents it's a great home," while others call the place "an amazing home" and "a great place" where families feel supported and children and spouses can see real effort to keep people comfortable and safe.
A prominent thread in the positive feedback is the therapy team and the activities program. Reviewers repeatedly highlight therapy as a standout feature, with phrases such as "The Willows has a wonderful Therapy team that is very attentive, friendly, knowledgeable and puts the patients needs first!" and "Best therapy department I have ever been involved with; they are very encouraging and push you to want to improve yourself." Families emphasize that therapy and rehab are not just routine tasks but active, people-centered efforts designed to re-engage patients and help them regain independence. The emphasis on a holistic approach - combining physical therapy with meaningful activities and a supportive social environment - appears to be a differentiator for many residents and their loved ones. Comments like "Amazing place to call home. #teamwillow strives to provide the best care, therapy, activities, love and compassion for your loved ones" echo a trust in the facility's mission and daily practice.
In addition to therapy, several reviewers praise the environment itself - describing a "family environment" and a sense that the home is a welcoming place where staff, residents, and families feel connected. There are repeated compliments about cleanliness and organization: "Very clean and tidy" and notes about the staff being "nice" and the residents being treated with respect. The sentiment of belonging and care is reinforced by remarks that staff are "welcoming and caring," that they communicate and attend to needs promptly, and that when a patient's needs are understood, the care feels personalized. "I LOVE this place! They really helped me and my family through a very difficult time" captures the emotional weight many families feel when a loved one is in rehab or long-term care.
Yet the stories are not uniformly positive. A substantial portion of the feedback highlights serious concerns around care quality, consistency, and administrative management. Some reviewers report that, despite strong therapy, other aspects of daily care lag behind. Specific complaints include meals arriving late or cold, limited or unsatisfactory food options, and occasional shortages in aides or housekeeping. Medication issues recur in several narratives: medications being back-ordered or delayed, misplacement or mismanagement of drugs, and situations where the timing of medication did not align with a patient's prescribed schedule. One reviewer describes a sequence where "they messed up on my mom's medication three times in one week," while another notes the frustration of a morning dose being delivered at night after repeated concerns. These experiences illuminate a gap between excellent rehabilitative work and everyday nursing and administrative operations.
More alarming are the accounts of neglect and safety concerns. A few reviewers recount what they describe as almost non-existent care, with stories of limited assistance for showers, inadequate help for a roommate in a wheelchair, and even the death of a loved one following the transfer process. Some families fault the administration or a particular administrator by name, contrasting the early, collaborative tone with later episodes described as cold or unresponsive. There are mentions of a social worker deemed competent in error, logistical missteps in transfers, and instances where residents did not receive timely doctor appointments or had missed follow-through on essential care. One particularly stark account describes a transition where a family felt their loved one's care deteriorated after a social worker deemed them capable, leading to a crisis at home and eventually a withdrawal from the facility. Such stories underscore the fragility of trust in a setting where medical, personal, and logistical needs intersect.
Among the more severe narratives are those recounting family distress surrounding a loved one's care and even mortality. A few reviews describe experiences that ended in tragedy or near-tragedy, with statements implying medical misadventure or neglect and expressing a lack of confidence that the facility would be a safe option for future placements. There are also harsh characterizations - one reviewer refers to the place as "the most horrible dirty place I've seen" and describes staff as rude and inattentive. While these accounts are not universal, their presence alongside the many positive remarks creates a complex picture: Willow Rehab and Nursing has clearly earned admiration in many quarters for its compassionate, capable work in therapy and a home-like atmosphere, but there are significant concerns about medication safety, timely care, and administrative responsiveness that some families feel strongly about warning others to scrutinize.
In sum, Willow Rehab and Nursing appears to offer a robust rehabilitative program, a welcoming environment, and a staff that many families find responsive, empathetic, and skilled in therapy and daily interaction. The experiences described show a facility capable of delivering excellent therapy, strong patient engagement, and a warm, family-oriented culture that many residents and their families value deeply. Simultaneously, the reviews highlight real and serious issues in non-therapy areas - meals, medication management, staff consistency, communication with families, and some administration practices - that can have profound consequences for residents and their loved ones. For anyone considering Willow, the message that emerges is one of careful due diligence: evaluate the therapy program and the daily nursing and medication processes, meet with staff, observe how concerns are addressed, and ensure there is a reliable plan for medication administration, meal service, and timely medical follow-up. The facility's strengths in therapy and a supportive, home-like environment are real and repeatedly affirmed, but potential residents and families should weigh these against the serious concerns raised by others and engage in thorough, ongoing oversight.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gregg County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Rehab & Nursing in Kilgore, TX is an inviting assisted living community that provides residents with a comfortable and supportive environment. Our amenities cater to our residents' needs and preferences, including a beauty salon for personal grooming, cable or satellite TV for entertainment, and a computer center for staying connected. Community operated transportation is available for residents to easily access nearby destinations, such as shopping centers or social outings.
Residents can enjoy delicious meals served in our dining room with restaurant-style dining. Our kitchenette allows individuals to prepare their own snacks or small meals if desired. Housekeeping services ensure that living spaces are clean and tidy.
We emphasize the importance of physical well-being by offering a fitness room equipped with exercise equipment. Additionally, our wellness center promotes overall health and vitality. Outdoor space and a garden provide opportunities for outdoor relaxation or recreational activities.
Residents can engage in various recreational activities within our gaming room or small library. Wi-Fi/high-speed internet is accessible throughout the community for staying connected with loved ones or pursuing personal interests.
Our caring staff is available 24 hours a day through our call system to provide assistance with daily living activities, bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.
We prioritize mental wellness through our dedicated program designed to support emotional well-being. Special dietary restrictions are accommodated by providing diabetes diet options and catering to specific dietary needs.
Transportation arrangements are made for non-medical purposes as well as doctor's appointments, ensuring that residents have easy access to necessary healthcare services.
The surrounding area offers convenience with nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Planned day trips and resident-run activities create opportunities for socializing and exploring the local community.
At Willow Rehab & Nursing in Kilgore, TX, we strive to create a warm and vibrant environment where residents can thrive physically, emotionally, and socially.
Willow Rehab & Nursing is located at 1901 Whippoorwill, Kilgore, TX 75662 in Smith County, Texas
Willow Rehab & Nursing on seniors.fyi includes 10 photos including images showing interior, windows, decor, rocking chairs, lighting, lights, living room, bookshelves, and more.
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Interior
Decor
Living Room
Bedroom
Lobby
Chandelier
Tree
Rocking Chairs
