Highland Park Care Center

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  • Interior

    A cozy and modern living room setup featuring comfortable seating and a welcoming atmosphere.

  • Decor

    A cozy and modern living room featuring elegant seating, a stylish console, and vibrant artwork.

  • Living Room

    A modern living room setup featuring comfortable chairs and ample natural light.

  • Building

    A view of a building with flags, featuring a parking lot and sign.

  • Architecture

    A serene courtyard featuring a decorative fountain surrounded by lush greenery and a brick building.

  • Windows

    A well-equipped physical therapy room featuring various exercise machines and a wooden ramp for rehabilitation.

  • Seating Area

    A cozy and inviting lounge area featuring comfortable seating and modern decor.

  • Television

    A modern living space featuring a dining table, upholstered chairs, and a decorative wall behind a television.

  • Waiting Area

    A stylish and modern hair salon featuring comfortable seating, well-lit mirrors, and a welcoming aesthetic.

  • Flag

    A Texas flag flies in front of a building under a cloudy sky.

Highland Park Care Center

8861 Fulton Street, Houston, TX 77022

For more information about senior living options: (844) 490-3973

2.9 from 44 reviews
5 stars
17
4 stars
4
3 stars
1
2 stars
1
1 stars
21

Skilled Nursing Facility

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    Overall Review of Highland Park Care Center

    Pros

    • pro The staff provided outstanding care to residents.
    • pro Ms. Johnnie's leadership, caring spirit, and compassion are widely appreciated.
    • pro Shelly and the staff went above and beyond to ensure residents were well taken care of.
    • pro Victoria Alamos is recognized for going above and beyond to help patients and families, and she is knowledgeable and compassionate.
    • pro During the power outage, Ms. Johnnie and her team kept residents comfortable and well cared for.
    • pro The facility is described as clean, well-kept, and safe, with good communication.
    • pro Shannon, the therapy director, is described as informative and supportive.
    • pro The staff are described as very caring, professional, and dedicated.
    • pro Highland Park is portrayed as a beautiful place to house loved ones, with ongoing improvements and strong administration.
    • pro The staff's care for relatives is acknowledged with gratitude.

    Cons

    • pro The service is described as bad and reviewers advise not to place loved ones there.
    • pro The facility is called a dump by some reviewers.
    • pro Staff are described as rude and unprofessional toward residents and families.
    • pro There are reports of insufficient staffing leading to neglect and delayed care.
    • pro Residents are alleged to develop bedsores and malnutrition due to neglect.
    • pro One reviewer characterizes the staff as a "group of broken, busted and disgusted" people, implying poor care.
    • pro The director of nursing and administration is described as awful and negligent.
    • pro Families report not being informed when a loved one is hurt or hospitalized.
    • pro There are accusations of racism among staff.

    Review

    The collection of reviews paints a picture of a facility that some families hold in high regard and others would rather avoid. On one hand, there are heartfelt tributes to caring leadership and dedicated staff, to clean and welcoming spaces, and to moments when residents seemed well cared for and at ease. On the other hand, a sizable portion of comments describe serious concerns about safety, neglect, rude or inconsistent staffing, and situations that left families feeling they could not trust the care being provided. Taken together, the voice of the reviews is one of strong contrast: praise for empathy and personal connection in some cases, with stern warnings and documented alarm in others.

    A number of reviewers highlight specific individuals who stood out for their compassion and commitment. Ms. Johnnie emerges repeatedly as a beacon of leadership and warmth, with reviewers crediting her for creating a caring atmosphere and for staying connected with residents in a way that honors human dignity. Shelly and other unnamed staff are repeatedly commended for their ongoing efforts, particularly during challenging times such as power outages, when caregivers reportedly worked long hours to keep residents comfortable and safe. Families speak glowingly of a facility that can feel like a supportive community when the leadership and day-to-day staff embody generosity and attentiveness. In several anecdotes, the environment feels clean, well kept, and conducive to visitations, with family and friends describing the place as inviting and dependable enough to return to for updates and time with loved ones.

    There are multiple accounts that convey a strong sense of appreciation for the positive, personal interactions that families observed. One reviewer notes that the staff listened attentively to a resident's needs and treated them as a person, helping them feel welcome despite being a "handful." Another describes being impressed by the facility's cleanliness and the staff's accommodating nature during visits. The sense that staff genuinely care - through conversations, reassurance, and consistent communication - appears repeatedly as a stabilizing factor in these favorable experiences. Some reviewers also commend the admissions staff, particularly Victoria Alamos, for going above and beyond to help patients and families with questions about Medicaid, room and board, and other practical concerns. These remarks underscore a belief that, within the right conditions and leadership, the facility can deliver a high standard of patient-centered care.

    Yet the same facility is described in strongly negative terms by others who encountered what they see as systemic problems. Several reviewers use stark language to express dismay at the level of care their loved ones received, including explicit statements about falls, injuries, and inadequate responses that required medical attention. One reviewer recounts several falls that occurred while a close family member resided there, expressing a fear that might reflect broader safety concerns. Another flatly labels the place "a dump," and warns prospective residents and their families to reconsider, citing issues like poor communication about injuries, delayed responses to problems, and an overall sense that residents were not always prioritized. Not surprisingly, concerns about malnutrition, bedsores, being left in bed rather than being assisted, and a lack of timely mobility or exposure to other residents are echoed by multiple reviewers, painting a disturbing picture of neglect in some cases.

    A thread running through several negative accounts is a perception of rude or disrespectful behavior from staff. Complaints include rude nurses, aides who appeared disengaged, and orientation experiences where new staff were made to feel uncomfortable or judged. Some reviews describe a culture of staff who were not only unfriendly but also messy in how they conducted their duties, raising concerns about professionalism and the potential impact on patient safety. There are even allegations about discriminatory attitudes and heated conflicts among staff, illustrating a tense environment that would understandably alarm families seeking a compassionate and respectful care setting for their loved ones. In a particularly pointed set of remarks, a reviewer accuses a group of employees of operating with a low frequency and says that some staff purportedly used residents to pass medications improperly, followed by corrective action that involved firing a staff member. While such anecdotes are not exhaustive proof of a systemic problem, they contribute to a narrative of serious internal discord and safety concerns that some readers may weigh heavily.

    The discussion also touches on more specific operational concerns. Individual reviewers describe gaps in transparency - especially around when a resident is hurt, hospitalized, or requires medical attention - creating a sense of uncertainty for worried families. Others recount experiences of staff shortages and high demand that allegedly led to insufficient assistance with daily activities, including feeding, which some attribute to weight loss and malnutrition in a resident. A few comments emphasize the importance of family presence and regular visits to monitor care, suggesting that an engaged family can help mitigate some of the risks described by others, while also highlighting how crucial it is for facilities to welcome and respect visiting loved ones as part of the care team.

    There is also a sense of evolution and mixed progress within the facility. Some remarks celebrate recent improvements and a sense that the place has come a long way thanks to strong administrative leadership and a culture that began to transform, with particular gratitude expressed toward those who have helped the community heal and grow. Other notes mention the facility's newness or status as a recently opened site in a specific area, inviting questions about protracted adjustments, staffing stability, and ongoing quality assurance measures. The disparity between "beautiful" spaces and "dangerous" realities becomes a recurring theme, reminding readers that a physical environment alone cannot guarantee high-quality care without consistent, compassionate, and well-staffed operations behind it.

    For families evaluating this facility, the reviews collectively emphasize two core lessons. First, visit frequently and engage with the residents and staff; the most positive experiences tend to emerge where caregivers demonstrate genuine attentiveness, respect, and proactive communication with families. Second, probe beyond first impressions: ask about staffing levels, incident reporting, feeding protocols, wound care, and how the facility handles emergencies or injuries. The contrasts in this feedback suggest that the quality of care at Highland Park can vary significantly by shift, leadership presence, and the specific team on duty at any given time. The voices here are not uniform; they reflect a place capable of warmth, dignity, and professional care, alongside a real risk of neglect or frustration when the system is overwhelmed or mismanaged.

    In sum, the reviews present a nuanced portrait of Highland Park. For some families, it is a beacon of compassionate care, dedicated leadership, and a respectful, clean environment that feels like a welcoming home for a loved one. For others, it is a landscape of safety concerns, inconsistent staff behavior, and troubling episodes that threaten trust and well-being. The narratives converge on a single point: the quality of care at this facility is not monolithic. Prospective residents and their families would be wise to evaluate the facility through direct, in-person visits, to speak with current residents and families, and to request candid answers about staffing, incident handling, nutrition, and daily routines before making any decisions.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • George Bush Intercontinental (10 miles away) George Bush Intercontinental (10 miles away)
    • William P X (15 miles away) William P X (15 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Highland Park Care Center in Houston, TX is a comprehensive assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.

    The community boasts numerous amenities designed to enhance the quality of life for residents. These amenities include a beauty salon for hair care and grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy access to nearby destinations, a computer center to stay connected with loved ones, and a fitness room for physical exercise. Additionally, Highland Park Care Center provides fully furnished accommodations with private bathrooms and housekeeping services to ensure cleanliness and comfort. Residents can also enjoy the gaming room, garden area, small library, outdoor space, restaurant-style dining experience, telephone access, move-in coordination assistance, wellness center, and Wi-Fi/high-speed internet connectivity.

    In terms of care services, Highland Park Care Center provides 24-hour call systems and supervision to ensure the safety and security of its residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff is trained in diabetes diets and prepares meals accordingly while also catering to special dietary restrictions. Medication management ensures that residents receive their required medications on time. Mental wellness programs are offered to support emotional health and well-being. Transportation arrangements for non-medical purposes as well as doctors' appointments are provided.

    Dining at Highland Park Care Center is tailored to accommodate special dietary restrictions so that every resident's nutritional needs are met.

    The community also offers various engaging activities for residents' enjoyment. Concierge services provide personal assistance when needed. Fitness programs encourage physical activity while planned day trips offer exciting outings beyond the community grounds. Resident-run activities allow individuals to take an active role in organizing events according to their interests while scheduled daily activities ensure there is always something engaging taking place within the premises.

    Moreover, Highland Park Care Center enjoys convenient proximity to several facilities in the surrounding area. Nearby, residents can find cafes, parks, pharmacies, restaurants, places of worship, and hospitals for any additional needs or emergencies that may arise.

    Overall, Highland Park Care Center provides a comfortable and supportive environment where residents can receive personalized care services while enjoying a variety of amenities and engaging activities to enhance their overall quality of life.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • Walgreens (1.1 miles)
    • CVS Pharmacy (2.3 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3.4 miles)
    • Walgreens (3.4 miles)

    Places of Worship

    • Iglesia Cristo Viene A/G (1.1 miles)
    • Rothko Chapel (7.2 miles)
    • St Martin's Episcopal Church (7.7 miles)
    • St John Neumann Catholic Church (8.1 miles)

    Restaurants

    • Shipley Do-Nuts (2.4 miles)
    • Johnny's Gold Brick (2.5 miles)
    • Teotihuacan Mexican Cafe (2.9 miles)
    • Pinkerton's Barbecue (2.9 miles)
    • Chick-Fil-A (3.1 miles)
    • Los Charros (3.5 miles)
    • McDonald's (3.5 miles)

    Cafes

    • Luce Coffee Roasters (3.6 miles)
    • Catalina Coffee (5 miles)
    • Starbucks (6.2 miles)
    • Blacksmith (6.7 miles)
    • Mercantile (6.8 miles)
    • Agora (6.9 miles)
    • Segundo Coffee Lab (7 miles)

    Hospitals

    • Memorial Hermann Northwest Hospital (3.8 miles)

    Parks

    • TC Jester Park (4.4 miles)
    • T C Jester Park (4.8 miles)
    • Memorial Park Conservancy (5.8 miles)
    • Discovery Green (6.1 miles)
    • West Webster Street Park Playground and Dog Park (6.1 miles)
    • Elizabeth Baldwin Park (7 miles)
    • Emancipation Park (7.2 miles)

    Transportation

    • Metro Bus Stop 663 (5.7 miles)

    Theaters

    • Regal Edwards Houston Marq*E Screenx, 4DX, IMAX & RPX (6.5 miles)

    Physicians

    • Houston Family Practice (8.1 miles)

    Frequently Asked Questions

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