Grace Care Center At Veterans Memorial
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1424 Fallbrook Drive, Houston, TX 77038
For more information about senior living options: (844) 490-3973
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The staff were very attentive. The facility is very clean, and the staff are very nice and helpful. It's a beautiful place; the nurses are great, Capstone is very clean. The staff were very inviting and welcoming. Their loved one was happy after only two hours there. Jackie is so nice and brings joy to the residents. Miss Jackie Jessie is always at the front with a smile.
Neglect and abuse of helpless elderly residents, leaving them soaked in urine and feces and causing bedsores. Overmedicating and frequent medication mix-ups, plus rough handling, ignored call lights, not turning bedbound patients, and not feeding them. Frequent name changes to avoid accountability and deceive people. Chronic understaffing: CNAs have too many residents to care for, leading to poor care. High costs for residents (around $6,000/month) paired with underpaying and understaffing of staff. Reports of racism and harassment toward people of color. Specific mistreatment claims: lack of baths, poor cleaning, theft of clothes, coercion to sign over Social Security benefits, and lack of OT therapy. Severe neglect resulting in hospitalizations or injuries (e.g., bedsores, infections, declines in health) and, in at least one account, a fatal outcome or brain injury due to unattended hours.The collection of experiences shared about Capstone Healthcare Estates (formerly Capstone HealthCare at Veterans Memorial) paints a picture of a facility that elicits wildly divergent impressions. Some reviewers express deep mistrust and alarm, while others describe a place that is clean, well-staffed, and welcoming. What runs through the harsher testimonies is a core concern about care quality, safety, and accountability, framed by strong accusations of discrimination and mistreatment in ways that feel personal and intolerable to the writers. The message from these reviews is not uniform praise or condemnation; it is a split narrative in which the same building is simultaneously portrayed as a well-kept, compassionate environment and as a place where residents are neglected, disrespected, or abused.
A prominent thread centers on perceived racism, discrimination, and even sexual harassment. One reviewer, identifying as a person of color and a nurse, argues that they would never recommend placing a loved one in this facility, asserting that people of color may face discrimination and harassment while there. This review describes not only racist behavior but also sexual harassment, urging readers who care about their families to avoid the facility. The reviewer claims the administration changes the facility's name to dodge accountability, and invites others to contact them for more details. These points contribute to a narrative that accountability and equal treatment are serious concerns for some families.
On the other end of the spectrum, many reviews focus on neglect, abuse, and harmful conditions. Several anecdotes describe residents left soaked in urine and feces, developing bedsores as a result of neglect. Allegations include overmedication, medication mix-ups, rough handling, ignored call lights, and failing to turn or feed bedbound patients. One account links neglect directly to devastating health consequences, noting a relative lost vision and later suffered a stroke and heart attack in 2024, followed by a return home in total care. The overarching claim is that neglect and lack of attention were ongoing, with the facility allegedly prioritizing other concerns over the daily, essential needs of residents.
Cost and staffing are recurring themes in the negative narratives. Reviewers claim that the facility charges around $6,000 per month per resident but pays staff only minimum to subpar wages, contributing to short-staffing and overworked CNAs who cannot provide proper care. The sense conveyed is that the financial priorities and staffing levels undermine the quality of care residents receive. Some reviewers explicitly accuse the administration of manipulating the situation to avoid accountability by frequently changing the facility's name, a tactic they describe as deceitful.
Despite the heavy criticisms, the posted experiences are not entirely one-sided. A substantial number of comments praise the facility for cleanliness, friendliness, and attentiveness. Several reviewers describe clean buildings with pleasant smells, attentive staff, and a welcoming atmosphere. Names like Jackie, Nancy, and a front-desk staff member named Jessie appear in positive narratives as individuals who brought warmth, energy, and encouragement to residents. Observations include compliments about the nursing staff, the front office, and overall ambience - described as a "beautiful place" with caring people and a positive vibe. In some accounts, residents are reported to be thriving, engaging in exercises, and benefiting from the attentiveness of caregivers and therapy teams.
There are also mixed, nuanced stories that reflect variability in experience. One reviewer recounts a recent tour and a positive first impression - commenting on a pleasant atmosphere, knowledgeable staff, and a clean building - before moving to a personal note about bringing a loved one for therapy and expecting continued good care. Others recount favorable daily experiences, with relatives reporting their loved ones being happy, well-cared-for, and supported by staff who genuinely seem to care. Yet even within these favorable testimonies, some reviewers acknowledge that they could inadvertently be leaving behind others with negative experiences or that particular staff or shifts could shape different outcomes.
The most troubling threads converge on patient safety, dignity, and basic care standards. Several reviews describe failures that readers would deem unacceptable in any care setting: bath refusals or delays, infrequent personal care, late or missing therapy sessions, and rooms that feel neglected or forgotten. There are accounts of patients being left without proper hygiene, being provided cold or inadequate meals, and experiencing difficulties with essential needs. A few stories are so stark - an individual's account of prolonged neglect leading to ICU admission, coma, or life-threatening conditions - that they read as urgent calls for external oversight or investigation. The strongest takeaway from these accounts is not just dissatisfaction with routine routines but a fear that residents' fundamental well-being is at risk.
Overall, the portrait of this facility is a study in contrasts. For every review lauding a clean environment, respectful staff, and a sense of hope within therapy or rehabilitation, there is another that alleges neglect, abuse, and systemic failures that endanger residents. The repeated claims of discriminatory behavior, name changes aimed at avoiding accountability, and the juxtaposition of highly positive and deeply negative experiences create a complicated picture. Families evaluating Capstone Healthcare Estates would likely benefit from direct, in-person assessments - checking staffing levels, tour accessibility, incident reports or state inspections, and conversations with multiple staff members and families - to form a more complete understanding of what to expect for their loved ones.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (8 miles away) William P X (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Grace Care Center at Veterans Memorial in Houston, TX is an assisted living community that provides a range of amenities and care services to its residents. The community boasts a beauty salon where residents can get pampered, and each room contains cable or satellite TV for entertainment. Grace Care Center also offers community operated transportation for residents to easily access nearby locations.
There is a computer center available for residents to use, as well as a fitness room for those who want to stay active. The facility is fully furnished, ensuring that residents have everything they need for a comfortable living space. Additionally, there is a gaming room and a small library for recreation.
The outdoor space includes a garden where residents can relax and enjoy nature. Housekeeping services are provided to keep the community clean and tidy. Each resident has their own private bathroom for convenience.
Dining options at Grace Care Center include restaurant-style dining with special dietary restrictions accommodated. Meal preparation and service are provided, including assistance with nutrition needs such as diabetes diet management.
Care services at this assisted living community include 24-hour call system and supervision to ensure the safety of residents. Staff are available to provide assistance with activities of daily living including bathing, dressing, and transfers. Medication management is offered to ensure proper administration of medications.
The mental wellness program promotes the emotional well-being of residents. Transportation arrangements can be made both for non-medical purposes and doctors' appointments.
Residents can enjoy various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities led by the staff. Concierge services are available to cater to individual needs.
Located in Houston, TX, Grace Care Center at Veterans Memorial is conveniently situated near parks, pharmacies, restaurants, and places of worship for easy access to community resources. With its array of amenities and comprehensive care services, this assisted living community offers a comfortable and supportive environment for seniors looking for quality care in Houston.
Grace Care Center At Veterans Memorial is located at 1424 Fallbrook Drive, Houston, TX 77038 in Harris County, Texas
Grace Care Center At Veterans Memorial on seniors.fyi includes 10 photos including images showing dining, interior, lighting, landscaping, gazebo, plant, nature, caregiver, and more.
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Interior
Living Room
Dining
Landscaping
Lighting
Nature
