Arlington Heights Health & Rehab Center

Pros

• Margaret was amazing.
• The front of house is great.
• Oscar cleaned the place up and made things much nicer; his door is always open and he addresses concerns.
• The weekend nurses are great and go out of their way to help.
• My brother enjoys most of the meals.
• The facility hosts events and activities like movie nights, bingo, and parties.
• Charles the aide goes above and beyond to help residents.
• My brother is happy there.
• The staff at Arlington Heights are kind, caring, and competent.
• Cameron and King helped the father gain strength and walk again.
• The staff's leadership is strong and the facility is warm and welcoming.
• Families feel supported by the staff and are grateful for the care.

Cons

• The office staff and administration are less than professional, with awful communication and disrespect.
• The food is disgusting, sparse and old.
• The nursing staff were not satisfactory, including a medication error where the wrong pain medication was given.
• They billed over $800 with no explanation for the charges.
• There was a strong odor of urine and overall poor cleanliness.
• Alleged negligence led to a black bed sore and sepsis.
• The facility was described as a smelly dump with small rooms and poor maintenance.
• It was claimed that cameras in patients' rooms can be used to monitor the care.

Review

Arlington Heights Health & Rehabilitation Center is a place that provokes a broad mix of experiences from the families who rely on it. One story describes an eight-month stay for a brother with vascular dementia, beginning in Zone 3 for short-term rehab and then moving to Zone 2 closer to the residence and with a roommate. The writer highlights a high level of care from individuals like Margaret at the outset, and notes that the shift to Zone 2 brought benefits even as it meant a different routine. The front desk and administrative team are praised for their improvements under the leadership that arrived with Oscar, who kept his door open, listened to concerns, and made sure his brother's needs were attended to. Weekend nurses are singled out as particularly attentive, the kitchen has seen improvements under Oscar, and the overall atmosphere improved as meals became more palatable. The writer also commends the social and activity components - parties for occasions, movie screenings on a big screen with popcorn, games, and bingo - describing a community feel where a dedicated aide named Charles goes above and beyond. For this family, seeing their loved one participate in activities and feel safe and cared for became a central measure of success, and their thanks to the staff is heartfelt.

Yet, within the same breadth of feedback, another review urges prospective families to think twice before choosing Arlington Heights. It paints a starkly different picture: office staff and administration are described as unprofessional, with communication that is described as awful and disrespectful. While there are a few nurses and therapists who are praised, the overall sentiment is that the quality of food is lacking and that the facility's operations can undermine the patient experience. This contrasts sharply with the earlier positive tone and serves as a reminder that experiences can vary significantly even within the same building.

There are also accounts that focus on more concrete negative experiences, including a troubling incident after a wife arrived for therapy due to injuries from a car accident. The therapy department is described as great, but the nursing care was not up to par, with reports of only four showers in a month despite repeated requests. A serious medication error is recounted - the wrong pain medication was given (morphine instead of oxycodone) - and there is mention of a painful billing issue: an $800 bill with no clear explanation, despite having insurance. The reviewer expresses intent to involve the state over this med error and the billing dispute, underscoring how one person's experience with care and paperwork can cast a long shadow over the overall impression of the facility.

As another voice in the mix, there's a brief but warm note about a warm and welcoming atmosphere that greatly helped a family in their time of need, highlighting that good intentions and kindness can indeed make a meaningful difference even if other aspects are imperfect. And then there is a story of a different patient's journey: when the writer's father left the hospital and arrived at Arlington Heights, the experience was initially met with anger and worry, only to ultimately become a blessing. The staff - especially nurses like Vickie, Roberta, and Anna, and aides such as Cameron and King - are remembered for guiding decisions, offering compassionate care, and helping the elderly father regain strength and mobility. The gratitude toward individuals like Vickie and the administrative support from Mark Cude captures a deep appreciation for competent, patient-centered care.

There are also stark warnings embedded in the feedback. One narrative describes a devastating moment - an elderly parent who appeared to die after a swift and unsettling sequence of events, with suspicions of negligence and even an accusation that rounds were not performed properly. The account references alleged neglect, deception around the schedule, and a lack of timely communication from management, culminating in a highly traumatic experience for the family and a perceived failure of the facility's duty of care. This is complemented by other comments that describe a "smelly dump" environment, small rooms, and an impression that Medicaid status is somehow tied to a perceived decline in the building's upkeep or the level of attention residents received. The tone across these accounts ranges from disappointed to outraged, with calls for accountability and greater transparency.

Despite the darker notes, there are still positive, specific acknowledgments of care and competence. A reviewer who recently completed knee replacement treatment speaks highly of the rehabilitation team, noting that therapists, medical staff, and office personnel were excellent and that Arlington Heights would be recommended to others in need of rehabilitation and health concerns. Another family member praises the staff for being kind, patient, and professional, particularly in challenging moments, and acknowledges the leadership that enables a responsive and accountable care environment. A late-entry appreciation from an aunt - an elderly woman who was initially reluctant to receive care - describes improved eating and renewed strength thanks to attentive therapy and supportive staff, reinforcing the idea that the facility can deliver meaningful improvements and compassionate care, especially when families and residents feel heard and valued.

Taken together, the collection of stories presents Arlington Heights Health & Rehabilitation Center as a place of considerable contrast: moments of genuine warmth, professional competence, and enhanced quality of life sit alongside deeply troubling accounts of neglect, miscommunication, and financial or medical mishaps. The experiences range from life-changing recoveries and heartfelt gratitude to warnings about safety, respect, and transparency. For families facing decisions about care, these narratives underscore the importance of meeting with specific staff members, asking pointed questions about schedules and medications, observing daily routines, and assessing not only the care plans but also the cultural and administrative climate of the facility. In the end, the facility appears capable of delivering excellent personal attention, structured rehabilitation, and a welcoming environment - yet it also shows vulnerabilities that require vigilance, advocacy, and ongoing accountability to ensure every resident receives consistently safe, respectful, and effective care.

Located in southwest Fort Worth, this area offers a diverse range of amenities for seniors looking to settle down. With a variety of dining options such as Zoli's Pizza, Mi Cocina, and Rise N°3, there are plenty of choices for enjoying meals out with friends or family. The proximity to pharmacies like Walgreens and CVS Pharmacy ensures easy access to medication and healthcare needs. For entertainment, residents can catch a movie at AMC DINE-IN Clearfork 8 or enjoy a peaceful afternoon at nearby parks like Overton Park and Leonard Park. Additionally, several reputable medical facilities like Texas Health Clearfork and Baylor Scott & White Hospital are within close reach for any health concerns. Overall, this area presents a convenient and vibrant environment suitable for seniors seeking a comfortable and active lifestyle.

Restaurants

• Zoli's Pizza (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Mi Cocina (0.6 miles)
• Uncle Julio's (0.8 miles)
• Rise N°3 (1.1 miles)
• Chipotle Mexican Grill (1.3 miles)
• Whataburger (1.3 miles)

Cafes

• Starbucks (0.4 miles)
• Press Cafe (1.2 miles)
• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Roots Coffeehouse (4.1 miles)

Physicians

• Envision Imaging Hulen (1.1 miles)
• The Hand to Shoulder Center (1.3 miles)
• Cook Children's Pediatrics - Fort Worth - Cityview (1.4 miles)
• Boulevard Clinic (1.5 miles)
• Cook Children's Pediatrics Forest Park (1.7 miles)
• T Off Mens Health (2.3 miles)
• U.S. Dermatology Partners Benbrook (2.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.6 miles)
• Ridgmar Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)

Theaters

• AMC DINE-IN Clearfork 8 (1.2 miles)
• Movie Tavern Hulen (3.3 miles)

Hospitals

• Texas Health Clearfork (1.3 miles)
• Baylor Surgical Center (2.7 miles)
• Baylor Scott & White Hospital Medicine - All Saints (2.8 miles)
• Klabzuba Tower / Texas Health Resources (3.2 miles)
• Texas Rehabilitation Hospital of Fort Worth (3.2 miles)
• Texas Health Harris Methodist Hospital Fort Worth (3.2 miles)
• JPS Hospital (3.8 miles)

Parks

• Overton Park (1.7 miles)
• Leonard Park (2.5 miles)
• Linwood Park (2.9 miles)
• Fort Worth Water Gardens (4.2 miles)

Places of Worship

• St Stephen Presbyterian Church (2.3 miles)
• First United Methodist Church of Fort Worth (3.8 miles)

Transportation

• Fort Worth Intermodal Transportation Center (4.3 miles)