1401 West Main Street, Edna, TX 77957
For more information about senior living options: (866) 208-4318
Overall Review of Southbrooke Manor Nursing And Rehabilitation Cente
Pros
Two family members lived at Southbrooke, and in both cases they received very good care.- The staff, nurses, and doctors were very caring, supportive, and informative.
- The facility was always clean.
- Shay is very nice and makes visitors feel very comfortable.
- Auji, Shay, and Marlena are awesome people; they are welcoming and make each experience great.
- It is a beautiful and caring home for residents.
- The administrator, Don, and the staff are well regarded by residents.
- Becca in the care management department knows all residents, takes time to listen and talk with them, and is nurturing and compassionate.
- Stephanie, the med aide, is top notch and always on top of medications.
- The team at Southbrooke works together daily to provide the very best for each resident, who are treated like family.
Cons
The facility is not truthful about being a five-star establishment with full staffing.- The staff fail to answer the call bell promptly, leaving residents waiting in wet and soiled Depends.
- The dining program does not accommodate dietary needs and serves inedible meals, such as mushy pizza for a soft diet.
- A staff member was rude and improperly served food, pushing non-finger foods and ignoring resident preferences.
- There are unresolved questions about insurance, and residents were made to wear other men’s clothes.
- Administrators and some staff are rude and dismissive, with insufficient nighttime staffing and unresponsiveness to concerns.
- The facility is perceived as lacking transparency, culminating in the banning of a concerned advocate.
Review
Southbrooke Manor Nursing and Rehabilitation Center in Edna is best suited for families seeking a small, home-like environment where genuine warmth from some staff translates into meaningful daily care. It works for residents who thrive on personal attention, clear continuity with caregivers, and a sense of community that feels more intimate than a large campus. When staffing is steady and communication lines are open, residents benefit from a compassionate, hands-on approach and a facility that shows pride in cleanliness and appearance. This is not a place to ship away a loved one with hands-off expectations; it rewards families who stay involved and press for consistent, attentive care.
Those who need ironclad reliability, perfectly predictable meal service, and flawless medication management should consider other options. Several reviews raise red flags about staffing consistency, night shift coverage, and responsiveness to calls, with bells and needs sometimes going unanswered for long stretches. Dietary oversight appears uneven, soft-diet meals misprepared or not aligned with resident preferences, and there are troubling anecdotes about clothing mix-ups and administrative rigidity. For families prioritizing risk-free operations and transparent governance, Southbrooke may fall short.
On the plus side, the community has drawn praise for a caring, collaborative team and a warmth that makes residents feel at home. Names repeatedly cited as strengths, care managers, med aides, and the administrative leadership, signal a team that can rally for residents when things go right. The facility is described as clean and well maintained, with a culture that treats residents as family and where some staff go above and beyond to smooth daily routines. Those advantages can meaningfully offset some shortcomings, especially when families stay engaged, dayside staff stay consistent, and the care plan remains actively managed.
Operation in this setting often shines in practical, intimate ways: a responsive care management staff who knows residents by name, nurses who monitor medications attentively, and a maintenance of cleanliness that supports dignity. Positive testimonials highlight individuals like Shay, Becca, Stephanie, and the administrator Don as anchors of a culture that values wellness and communication. When the team is cohesive and the residents feel connected, the environment can feel like a careful, supervised home rather than a passive institution, an important differentiator for families weighing daily quality of life against cost.
However, the negative threads cannot be ignored. Reports of rude interactions, slow response times at night, and inconsistent attention around meals and hydration temper the otherwise encouraging picture. In at least one case, medication adherence concerns led to a hospital transfer and legal action; other accounts point to miscommunications around dietary restrictions and clothing care. The most troubling notes concern safety risks when alarms go unanswered or staffing gaps leave residents wandering or unsupervised. Some reviewers also describe a sense of governance that resists transparency, including a ban on a family advocate who sought straightforward answers.
For families weighing this community, the decision hinges on how much weight is placed on a strong, personal care ethos versus the risk of intermittent service gaps. If Southbrooke is pursued, schedule a thorough on-site evaluation focused on night staffing, meal service customization, and medication processes; request to meet frontline caregivers across shifts; obtain a current care plan update; and insist on transparent reporting of any concerns. For those who cannot tolerate uncertain responsiveness or inconsistent meals, alternatives, with more predictable staffing, clearer governance, and higher assurance around safety, are worth pursuing. Home-health options or other local nursing facilities with stronger night coverage and a proven track record may ultimately offer a safer fit for risk-averse families.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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