The Hillcrest Of North Dallas
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18648 Hillcrest Road, Dallas, TX 75252
For more information about senior living options: (844) 490-3973
The facility is nice with friendly staff and residents who get along well. The staff are attentive and residents feel safe and well cared for. The facility has great staff and residents who show genuine love for one another. The caregivers and medical staff are friendly and professional, and residents are in good spirits and actively involved in activities. The building is clean, well-maintained, and the atmosphere is welcoming. The food is amazing and the dietary manager is wonderful. Hillcrest North Dallas is an exceptional facility with outstanding care and a caring, professional team.
The place is nasty and unprofessional. The staff were unprofessional and residents were left unattended, roaming the halls as if they were in a psych ward. No one could provide information on the father's progress, even though they claimed they were helping him. They attempted to deny transfers by giving bad reviews. The patient had to AMA out and be rushed to the hospital because his condition worsened; this is not safe. The facility is flagged by Medicare and has had federal fines, indicating compromised patient care. A reviewer alleged possible elder abuse, with bruising and no accident reports, leading them to remove their relative from the facility. The nurses regularly ignore alarms and call bells; families should not choose this facility.Hillcrest of North Dallas is best suited for families seeking a skilled-nursing and rehab-centered environment in a clean, welcoming setting. The campus emphasizes nursing and therapy, with attentive care and engaging programming that includes music, activities, and social connection. For seniors stepping down from hospital care or needing short-term rehab after surgery, the climate and staff responsiveness often translate to noticeable improvements in mobility, appetite, and mood. The building itself projects a calm, home-like atmosphere, and reviewers repeatedly cite the pleasant front-desk experience and the warmth of caregivers. In short, Hillcrest rewards those prioritizing professional care and an active daily routine within a well-maintained facility.
However, potential residents should consider alternatives, especially if safety and regulatory history weigh heavily. A subset of reviews allege neglect, unsafe conditions, and poor communication, with claims of rooms left dirty and residents unattended. Medicare.gov warnings and several federal fines in recent years surface as red flags about oversight and consistency of care. Alarming anecdotes about mismanagement of transfers and discharge processes further reinforce the need for caution. Families with heightened sensitivity to regulatory findings or who have experienced prior care failures may want to screen other communities that present clearer, verifiable safety records and steadier staffing.
On the plus side, when the caregiving team is complete and stable, Hillcrest delivers real value. Reviewers praise the nursing and therapy teams as competent, compassionate, and accessible. The meals and dietary management are repeatedly highlighted as a strength, with residents appreciating nutritious, well-prepared options. The environment often feels clean and inviting, and activity directors drive engagement that keeps residents socially involved. Front-desk and admissions staffs are frequently described as helpful and accommodating, and administrators who are visible and responsive add to a sense of reliability. For families needing a place with strong rehab services and a warm, community-oriented vibe, these advantages matter.
Yet the main drawbacks tend to cluster around staffing stability and consistency. Multiple comments describe high turnover, uneven care, and delays in answering call bells or addressing concerns. There are accounts of poorly matched roommate situations that create distress for vulnerable residents, along with reports of hindered transfers or disclosures at discharge. Such patterns erode confidence in continuity of care, which matters most for long-term residents. The mix of laudatory experiences and severe complaints makes Hillcrest a facility to evaluate with granular questions about current staffing models, shift coverage, and the rigor of incident reporting.
For families actively comparing options, a structured due-diligence checklist is essential. Schedule a multiday tour; ask to meet the director of nursing, the executive director, and the admissions team; request recent QA and safety metrics; review current staffing ratios on each shift; verify how transfers and discharges are handled; probe how room assignments are made and how abuse allegations are addressed. Consider temporary stays or respite to gauge day-to-day operations. If possible, talk to current residents and family members about responsiveness and the consistency of care; note how dietary and therapy services are integrated into a daily routine.
The verdict comes down to alignment with priorities. Hillcrest of North Dallas can be an outstanding choice for families who prize skilled nursing, engaging activities, and a clean, friendly atmosphere, supported by capable therapists and attentive nurses. The presence of strong care teams and a welcoming culture does offset many common facility concerns, but the regulatory red flags and reports of neglect in some reviews cannot be ignored. Those who require unwavering safety, consistent staffing, and transparent incident reporting should actively explore alternatives. For families willing to conduct rigorous due diligence and to verify current conditions, a tour and candid conversations can determine if Hillcrest is the right fit - or if another community offers the steadier, safer long-term home.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (12 miles away) Dallas-Fort Worth International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hillcrest of North Dallas is a premier assisted living community located in Dallas, TX. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a beauty salon for all your grooming needs, as well as cable or satellite TV for entertainment. Our community-operated transportation makes it easy for residents to get around town, and our computer center allows them to stay connected with their loved ones. We have a spacious dining room where residents can enjoy delicious meals prepared by our skilled chefs, and restaurant-style dining ensures an elegant dining experience. Our fully furnished apartments come with private bathrooms and kitchenettes for convenience.
To promote physical fitness, we offer a fitness room where residents can engage in various exercise programs. For those who enjoy gaming, we have a dedicated gaming room. Our outdoor space provides a serene environment for relaxation or socializing with fellow residents. A small library is available for avid readers, and Wi-Fi/high-speed internet keeps everyone connected.
In terms of care services, our 24-hour call system ensures that assistance is always just a phone call away. We provide 24-hour supervision to ensure the safety of our residents. Our trained staff is available to assist with daily activities such as bathing, dressing, and transfers. We also offer diabetes diet management and special dietary restrictions for those with specific nutritional needs.
Medication management is provided to ensure that residents take their prescribed medications correctly. Mental wellness programs are available to support the emotional well-being of our residents. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.
Our community also offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist with any personal needs or requests. Fitness programs promote physical activity, while planned day trips provide opportunities for exploration outside the community. Resident-run activities allow individuals to showcase their talents and interests, while scheduled daily activities ensure that there is always something exciting happening.
With numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, our residents have easy access to a variety of services and amenities.
At The Hillcrest of North Dallas, we strive to provide a comfortable and engaging environment for our residents. Our team is dedicated to ensuring their well-being and happiness throughout their stay with us.
The Hillcrest Of North Dallas is located at 18648 Hillcrest Road, Dallas, TX 75252 in Dallas County, Texas
The Hillcrest Of North Dallas on seniors.fyi includes 14 photos including images showing interior, piano, bedroom, building, entrance, rehabilitation, decor, lobby, and more.
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Interior
Decor
Living Room
Building
Bedroom
Dining
Landscaping
Artwork
Outdoor
Patio
Exercise Equipment
Plant
Rehabilitation
Hospital Bed
