The Hillcrest Of North Dallas

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  • Interior

    A beautifully arranged floral display in a stylish interior setting.

  • Decor

    A cozy and warmly decorated bedroom featuring a neatly made bed, bedside lamp, and a touch of greenery.

  • Living Room

    A cozy living room featuring a red chair, a large television, and an intricately patterned carpet.

  • Building

    Entrance sign for The Hillcrest of North Dallas.

  • Bedroom

    A cozy and well-furnished single hospital room with a wooden floor, bedside table, lamp, and curtains.

  • Dining

    A cozy restaurant table set with orange plates, condiments, and a vase of vibrant flowers.

  • Landscaping

    A welcoming entrance featuring a stylish black door and stone wall.

  • Artwork

    A grand black piano positioned elegantly in a stylish lobby setting.

  • Outdoor

    The entrance sign for The Hillcrest of North Dallas, a residential community.

  • Patio

    A sunny outdoor patio area featuring lounge chairs and an umbrella.

  • Piano

    A grand piano with a bench in a beautifully decorated music room.

  • Exercise Equipment

    A spacious rehabilitation therapy room equipped with exercise machines and a mirrored wall for monitoring progress.

  • Rehabilitation

    A physical therapy room featuring a table with various rehabilitation tools and equipment.

  • Hospital Bed

    A simple hospital room featuring a medical bed with green bedding and a wooden dresser.

The Hillcrest Of North Dallas

The Hillcrest Of North Dallas is a nursing home community in Dallas, TX.

Information last verified:

18648 Hillcrest Road, Dallas, TX 75252

For more information about senior living options: (866) 208-4318

4.4 from 100 reviews
5 stars
80
4 stars
6
3 stars
0
2 stars
0
1 stars
14

Overall Review of The Hillcrest Of North Dallas

common 18 reviews mention this

Cleanliness and odor control stand out

Residents and visitors frequently mention a very clean facility and rooms.

A recurring theme is how clean the building feels, with multiple reviewers calling out cleanliness in hallways, rooms, and common areas. Several also describe rooms as odorless or well-kept when they visited. A minority of reviews go the other direction, describing dirty rooms, unpleasant odors, and other sanitation problems, which runs counter to the majority experience.

common 26 reviews mention this

Attentive, friendly staff support families

Many reviewers describe staff who are friendly and attentive to needs.

Across the reviews, people frequently describe the staff as friendly, helpful, and responsive—especially at the front desk and during caregiving moments. Some reviewers also mention being kept updated and feeling supported during stressful transitions. There are also negative accounts where reviewers describe not being able to get assistance or feeling staff did not respond when help was needed, including concerns about call light delays.

common 14 reviews mention this

Nursing and therapy get praise

Residents and families often mention strong nursing and therapy support.

Several reviews highlight skilled nursing and therapy as a reason they felt their loved one was improving or being handled well. A number of reviewers also mention a structured rehab experience, with care tailored to individual needs and therapy teams they trusted. A smaller set of reviews raises safety and care-concern issues, including situations where reviewers felt medical attention or follow-through was delayed.

common 6 reviews mention this

Food and diet support draw attention

Meals and diet needs are a noticeable part of the experience.

A few reviewers specifically praise the food quality and call out diet support, including attention to dietary requirements. One review credits the dietary manager with making sure resident needs were met, and another mentions a higher-protein diet as part of recovery. There are also contrasting comments where food and overall care quality are described negatively, though far less often than the positive diet-and-meal mentions.

common 6 reviews mention this

Activities help residents stay engaged

Reviewers often say residents have activities to participate in.

Multiple reviews mention daily activities and programming that help residents stay involved, including structured activity schedules. Some reviewers call out specific formats such as music sessions and an activity director leading programming. While most comments are positive, one or two reviews tie concerns to overall care experiences rather than to a lack of activities.

caveat 10 reviews mention this

Safety concerns and communication problems

Some reviewers report serious safety and communication failures.

A recurring caveat involves reports of inadequate supervision, unanswered call lights, and delays in getting needed help. Several negative reviews describe distressing situations—such as residents left unattended, call light response issues, and problems arranging urgent medical steps. There are also accusations of facility-level misconduct and poor handling of transfers or discharge attempts, which directly conflict with the more common praise for attentiveness and responsiveness.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Dallas Love (12 miles away) Dallas Love (12 miles away)
  • Dallas-Fort Worth International (17 miles away) Dallas-Fort Worth International (17 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • The Heart Hospital Baylor Plano (0.8 miles)
  • Texas Health Presbyterian Hospital Plano (4.1 miles)

Cafes

  • Mimi's Star Cafe (0.8 miles)
  • Starbucks (3.1 miles)
  • Red Truck Cafe (4.6 miles)
  • Mozart Bakery (4.7 miles)
  • Starbucks (5.4 miles)

Physicians

  • The ENT & Allergy Centers of Texas (1.3 miles)
  • Plano Orthopedic & Sports Medicine Center (1.6 miles)
  • Eminent Medical Center (1.6 miles)
  • Eye Care Associates (2.2 miles)
  • Dhat (2.6 miles)
  • Touchstone Imaging Plano (4.1 miles)
  • Dallas Associated Dermatologists (4.6 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.9 miles)
  • Walgreens (3.2 miles)
  • Walgreens (3.2 miles)

Restaurants

  • Lekka (1.4 miles)
  • Afrika Fusion (2.6 miles)
  • Eddie's Diner (2.7 miles)
  • Sonic Drive-In (3 miles)
  • Guitars & Growlers (3.2 miles)
  • Bread Zeppelin Salads Elevated (3.6 miles)
  • Rodeo Goat (3.8 miles)

Parks

  • Russell Creek Park (1.9 miles)
  • Windhaven Meadows Park (3.8 miles)
  • Addison Circle Park (4 miles)
  • Memorial Park (4.5 miles)
  • Coyote Creek Park (4.6 miles)
  • Arbor Hills Nature Preserve (4.8 miles)
  • Hoblitzelle Park (5.5 miles)

Places of Worship

  • Prestonwood Baptist Church (3.8 miles)
  • Episcopal Church Of The Transfiguration (4.4 miles)
  • Shiloh Missionary Baptist Church (4.7 miles)

Theaters

  • Cinemark (4 miles)
  • Alamo Drafthouse Cinema (4.6 miles)

Transportation

  • Arapaho Center Station (4.5 miles)

Frequently Asked Questions

Where is The Hillcrest Of North Dallas?
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