The Hillcrest Of North Dallas

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  • Interior

    A grand piano with a bench in a beautifully decorated music room.

  • Decor

    A beautifully arranged floral display in a stylish interior setting.

  • Living Room

    A cozy living room featuring a red chair, a large television, and an intricately patterned carpet.

  • Building

    Entrance sign for The Hillcrest of North Dallas.

  • Bedroom

    A cozy and well-furnished single hospital room with a wooden floor, bedside table, lamp, and curtains.

  • Dining

    A cozy restaurant table set with orange plates, condiments, and a vase of vibrant flowers.

  • Landscaping

    A welcoming entrance featuring a stylish black door and stone wall.

  • Artwork

    A grand black piano positioned elegantly in a stylish lobby setting.

  • Outdoor

    The entrance sign for The Hillcrest of North Dallas, a residential community.

  • Patio

    A sunny outdoor patio area featuring lounge chairs and an umbrella.

  • Exercise Equipment

    A spacious rehabilitation therapy room equipped with exercise machines and a mirrored wall for monitoring progress.

  • Plant

    A cozy and warmly decorated bedroom featuring a neatly made bed, bedside lamp, and a touch of greenery.

  • Rehabilitation

    A physical therapy room featuring a table with various rehabilitation tools and equipment.

  • Hospital Bed

    A simple hospital room featuring a medical bed with green bedding and a wooden dresser.

The Hillcrest Of North Dallas

18648 Hillcrest Road, Dallas, TX 75252

For more information about senior living options: (844) 490-3973

4.4 from 100 reviews
5 stars
80
4 stars
6
3 stars
0
2 stars
0
1 stars
14

Skilled Nursing Facility

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    Overall Review of The Hillcrest Of North Dallas

    Pros

    • pro The facility is nice, with friendly staff and residents who get along.
    • pro The staff are attentive and friendly, and the front desk is helpful.
    • pro Residents feel safe and well cared for.
    • pro Music sessions are offered and residents enjoy them, with dietary plans that support health.
    • pro The staff are amazing and professional.
    • pro Caregivers and medical staff are friendly and professional, and residents are in good spirits and involved in activities.
    • pro The food is amazing and the dietary manager is wonderful; residents love her.
    • pro The facility is clean, well-maintained, and welcoming.
    • pro The nursing and therapy teams are great.
    • pro Hillcrest of North Dallas is an exceptional nursing home with a warm, caring atmosphere and strong community involvement.

    Cons

    • pro The facility is nasty and unprofessional.
    • pro The staff at Hillcrest were very unprofessional, with residents left unattended and roaming the halls as if they were in a psych ward.
    • pro Rooms were dirty and the whole facility smelled like a baby diaper.
    • pro Staff could not be located, and no one could explain a resident's progress despite claims of help.
    • pro There was confusion about the treatment allegedly given.
    • pro There were claims that bad reviews were used to deny transfers.
    • pro A family member had to leave AMA due to worsening condition.
    • pro The facility is flagged on Medicare.gov for abuse.
    • pro There have been federal fines imposed in the last three years.
    • pro The nurse in charge asked for a positive review.
    • pro The reviewer would not recommend the facility.
    • pro A cancer patient was assigned a mentally unstable roommate, causing stress and sleep disruption.
    • pro Call lights were not answered promptly.
    • pro Floors were cleaned with sheets and urine, and a sheet remained on the bed for five days.

    Review

    Hillcrest of North Dallas is a place that inspires a wide spectrum of strong opinions. Some families speak of a warm, welcoming environment where staff are friendly, residents feel cared for, and the facility presents itself as clean and well-maintained. A number of reviewers highlight bright spots: attentive nursing and therapy teams, helpful front-desk interactions, and a sense of community among residents. They point to thoughtful touches like music sessions, engaging activities, and a dietary program that emphasizes high-protein meals and personalized attention. For these voices, Hillcrest feels like a caring home away from home, with staff who go above and beyond to support both residents and their families. They praise administrators and admissions personnel by name, describing processes as professional and supportive, and they routinely mention the positive impact of the facility's efforts on meals, daily activities, and overall mood.

    Yet a chorus of serious, even alarming, criticisms runs through many other accounts. Several reviewers describe Hillcrest as dirty, unprofessional, and unsafe. One family recounts a father transferred from Ennis Medical Center who was left unattended in a hall and given little information about his progress, despite repeated assurances that he was being helped. Rooms are described as dirty and infested with odors - one reviewer specifically cites a "baby diaper" smell and a "trash-infested with gnats" environment, with cigarette smells lingering in the building. There are repeated claims that staff could not be located when needed, and that call lights were not answered promptly. In these reviews, the overall impression is of a facility where patient safety and basic caregiving standards were not consistently met, leading to urgent, distressing outcomes such as a patient needing urgent hospital transfer after feeling worse.

    The quality of communication and transparency is another major fault line in the feedback. In multiple accounts, families report not receiving timely or accurate updates on medical progress or treatment plans. Some reviewers feel that staff and even directors offered vague assurances rather than concrete information, and that coordination with other facilities during transfers was poorly handled. One dramatic claim suggests that the facility actively works to undermine transfer requests by providing negative reviews to other facilities, complicating the discharge process. The frustration around discharge and transition planning is tied to broader concerns about the facility's responsiveness and accountability when something goes wrong.

    Medicare-related concerns enter the conversation in several reviews as well. At least one reviewer flags Hillcrest as "flagged on Medicare.gov for abuse," pointing to public reports about patient care being compromised and to four federal fines imposed in the last three years. This external information appears to color the perception of care quality for some readers, even as other residents and families describe Hillcrest in much more positive terms. The juxtaposition of a one-star Medicare rating with a handful of glowing, five-star personal stories contributes to a sense that the facility's quality is highly variable and perhaps dependent on the specific staff on duty, the particular unit, or the timing of a given visit.

    Amid the conflicts, there are poignant, personal narratives about improvement and gratitude. Several reviewers recount a different Hillcrest experience in which a relative's health and functioning improved significantly after admission: better feeding, increased mobility, clearer communication about likes and dislikes, and a more active social life through music and activities. One reviewer notes a dramatic "360 turnaround" in a mother who now eats more, moves more, and speaks up about her preferences. Others sing the praises of specific departments or people - an administrator who earns trust, a dietary manager who earns affection from residents, and a caring activities director who helps keep residents engaged. These stories emphasize that Hillcrest can be a place of real progress and warmth when the right team is in place and the resident's needs are well matched to the facility's offerings.

    There is also a broad sense of inconsistency across experiences, as reflected in several parallel threads. Some reviewers describe Hillcrest as a wonderful, highly recommended facility - clean buildings, compassionate care, a strong sense of community, and responsive, professional staff who treat residents with dignity. Others tell stories of frustration and fear, where basic needs were not met, where rooms did not meet basic cleanliness standards, and where the environment did not feel safe for a vulnerable loved one. One account even reflects a caregiver's painful disappointment: a grandmother with cancer placed in a room with a mentally unstable roommate, causing significant anxiety and sleep disruption for the patient, and prompting the family to consider moving her elsewhere. In these instances, the care experience appears to hinge on individual staff actions and particular circumstances rather than a uniform standard across the facility.

    For families considering Hillcrest for a loved one, the composite of reviews suggests a careful, nuanced approach. Prospective residents or guardians should plan to conduct thorough, on-site evaluations and ask direct questions about staffing levels, call-light response times, room cleanliness, and day-to-day routines. It may be wise to request detailed current information about any Medicare findings, compliance history, and the facility's plan to address past concerns. If possible, speaking with members of the admissions team and current residents or their families can provide a more complete picture of how Hillcrest operates day-to-day, beyond the impression a single visit might yield. Clarifying transfer processes, discharge planning, and the coordination with external hospitals or centers could also help set realistic expectations for care and communication.

    In the end, Hillcrest of North Dallas appears to be a place where care quality and safety can vary markedly from one experience to the next. For some residents, it offers a nurturing environment with attentive staff, engaging activities, and meaningful improvements in health and well-being. For others, it has felt unsafe, poorly managed, and unresponsive to urgent needs. This divergence underscores the importance of personalized care planning, ongoing family involvement, and vigilance in monitoring a resident's daily experience. If you are considering Hillcrest for a loved one, gather information from multiple sources, visit with questions in hand, and weigh both the glowing testimonials and the cautionary notes to determine whether this facility aligns with your family's standards and expectations for care.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas Love (12 miles away) Dallas Love (12 miles away)
    • Dallas-Fort Worth International (17 miles away) Dallas-Fort Worth International (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Hillcrest of North Dallas is a premier assisted living community located in Dallas, TX. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

    In terms of amenities, we provide a beauty salon for all your grooming needs, as well as cable or satellite TV for entertainment. Our community-operated transportation makes it easy for residents to get around town, and our computer center allows them to stay connected with their loved ones. We have a spacious dining room where residents can enjoy delicious meals prepared by our skilled chefs, and restaurant-style dining ensures an elegant dining experience. Our fully furnished apartments come with private bathrooms and kitchenettes for convenience.

    To promote physical fitness, we offer a fitness room where residents can engage in various exercise programs. For those who enjoy gaming, we have a dedicated gaming room. Our outdoor space provides a serene environment for relaxation or socializing with fellow residents. A small library is available for avid readers, and Wi-Fi/high-speed internet keeps everyone connected.

    In terms of care services, our 24-hour call system ensures that assistance is always just a phone call away. We provide 24-hour supervision to ensure the safety of our residents. Our trained staff is available to assist with daily activities such as bathing, dressing, and transfers. We also offer diabetes diet management and special dietary restrictions for those with specific nutritional needs.

    Medication management is provided to ensure that residents take their prescribed medications correctly. Mental wellness programs are available to support the emotional well-being of our residents. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.

    Our community also offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist with any personal needs or requests. Fitness programs promote physical activity, while planned day trips provide opportunities for exploration outside the community. Resident-run activities allow individuals to showcase their talents and interests, while scheduled daily activities ensure that there is always something exciting happening.

    With numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, our residents have easy access to a variety of services and amenities.

    At The Hillcrest of North Dallas, we strive to provide a comfortable and engaging environment for our residents. Our team is dedicated to ensuring their well-being and happiness throughout their stay with us.

    Nearby Places of Interest

    Hospitals

    • The Heart Hospital Baylor Plano (0.8 miles)
    • Texas Health Presbyterian Hospital Plano (4.1 miles)

    Cafes

    • Mimi's Star Cafe (0.8 miles)
    • Starbucks (3.1 miles)
    • Red Truck Cafe (4.6 miles)
    • Mozart Bakery (4.7 miles)
    • Starbucks (5.4 miles)

    Physicians

    • The ENT & Allergy Centers of Texas (1.3 miles)
    • Plano Orthopedic & Sports Medicine Center (1.6 miles)
    • Eminent Medical Center (1.6 miles)
    • Eye Care Associates (2.2 miles)
    • Dhat (2.6 miles)
    • Touchstone Imaging Plano (4.1 miles)
    • Dallas Associated Dermatologists (4.6 miles)

    Pharmacies

    • Walgreens (1.4 miles)
    • CVS Pharmacy (1.7 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3.2 miles)
    • Walgreens (3.2 miles)

    Restaurants

    • Lekka (1.4 miles)
    • Afrika Fusion (2.6 miles)
    • Eddie's Diner (2.7 miles)
    • Sonic Drive-In (3 miles)
    • Guitars & Growlers (3.2 miles)
    • Bread Zeppelin Salads Elevated (3.6 miles)
    • Rodeo Goat (3.8 miles)

    Parks

    • Russell Creek Park (1.9 miles)
    • Windhaven Meadows Park (3.8 miles)
    • Addison Circle Park (4 miles)
    • Memorial Park (4.5 miles)
    • Coyote Creek Park (4.6 miles)
    • Arbor Hills Nature Preserve (4.8 miles)
    • Hoblitzelle Park (5.5 miles)

    Places of Worship

    • Prestonwood Baptist Church (3.8 miles)
    • Episcopal Church Of The Transfiguration (4.4 miles)
    • Shiloh Missionary Baptist Church (4.7 miles)

    Theaters

    • Cinemark (4 miles)
    • Alamo Drafthouse Cinema (4.6 miles)

    Transportation

    • Arapaho Center Station (4.5 miles)

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