The Hillcrest of North Dallas

Pros

• The staff at The Hillcrest of North Dallas is described as friendly and helpful, making family members feel comfortable during their visits.
• Many families appreciate the thorough communication from the team, with timely responses to inquiries and concerns regarding their loved ones' care.
• Residents seem to enjoy the therapy services offered, with reports of satisfactory progress in rehabilitation.
• The facility is noted for its cleanliness, contributing to a comfortable environment for both residents and visitors.
• Families express gratitude for specific staff members who have provided exceptional support during challenging times.
• Some reviews highlight the presence of engaging activities that add a positive element to residents' experiences at the facility.

Cons

• The management failed to install fall protection apparatus after receiving consent, leading to a serious injury for one resident who fell out of bed.
• There were constant staffing changes and inconsistencies, resulting in poor care and lack of transparency regarding patient conditions.
• The facility was described as having inadequate maintenance, with issues like non-functional air conditioning during the summer months.
• Several reviews noted severe neglect, including unreported injuries, failure to change diapers, and inappropriate medication administration.
• A family member felt that their loved one was forgotten and received minimal attention, leading to painful bedsores and other health issues.
• The environment was described as depressing and unsanitary, with unpleasant odors permeating the facility.
• Despite some positive comments about specific staff members, many reviewers expressed regret about placing their loved ones at this facility due to overall dissatisfaction with care quality.

Review

The experiences shared by families and loved ones regarding The Hillcrest of North Dallas, formerly known as Premier Transitional Care of Dallas, depict a complex landscape of care that varies widely based on individual circumstances. For some, the facility represents hope and compassion during trying times; for others, it symbolizes disappointment and neglect.

Several reviewers speak highly of their experience at The Hillcrest of North Dallas, praising the kindness and professionalism exhibited by the staff. One family shared how they were warmly welcomed upon their arrival, expressing gratitude for the support from the director throughout their uncle's transfer process. They described the environment as beautiful and clean, which provided them with comfort during a difficult transition. Another reviewer echoed this sentiment, noting that their loved one enjoyed their stay while receiving rehabilitation services. This family appreciated how responsive the staff was to queries and concerns, highlighting an overall positive atmosphere within the facility.

However, contrasting these positive accounts are harrowing stories from families who experienced severe negligence and distressing conditions. One particularly heart-wrenching review recounted a tragic incident where a patient fell out of bed due to inadequate safety measures promised by management but not implemented effectively. This resulted in severe injuries that contributed to the patient’s untimely death shortly after hospitalization. Such incidents paint a troubling picture regarding oversight and accountability in care practices at Hillcrest.

Additional reviews emphasize ongoing issues with staffing consistency and maintenance of facilities. Some visitors noted frequent personnel changes leading to an inconsistency in care quality. There were alarming reports about understaffed shifts resulting in unanswered call alarms and poor oversight regarding patients' basic needs. The cleanliness standards reportedly fluctuated too—some caregivers were commended for maintaining hygiene while others raised concerns about persistent odors within living quarters.

Families also reported issues surrounding communication between staff members and families concerning residents’ health conditions or changes in care plans. Multiple reviews mention frustration over delayed updates regarding patients' statuses unless inquiries were made directly by loved ones. This lack of proactive communication left some families feeling distressed during periods when they sought transparency about their relatives' well-being amidst complex medical conditions.

In stark contrast to these experiences are reflections from family members who felt compelled to explore alternatives altogether due to dissatisfaction with care quality at Hillcrest. One reviewer expressed regret over choosing this facility after witnessing extended periods without proper attention given to their loved one under hospice care—a situation leading to preventable suffering from untreated health issues like pressure sores or extreme discomfort.

Ultimately, The Hillcrest of North Dallas presents itself as a facility marked by both commendable support for some patients alongside grave deficiencies for others—a duality reflected consistently across various perspectives from families navigating incredibly sensitive circumstances involving eldercare or terminal illnesses. As potential residents weigh their options among nursing homes or rehabilitative centers, individual accounts serve as crucial indicators signifying varying degrees of care effectiveness amid personal vulnerabilities—urging prospective clients to conduct thorough assessments before trusting such institutions with those they cherish most deeply.

This section of Dallas, Texas offers a convenient and well-equipped community for senior living. With multiple hospitals nearby such as The Heart Hospital Baylor Plano and Texas Health Presbyterian Hospital Plano, residents can have easy access to medical care. There are also several cafes and restaurants within a few miles, providing options for dining out or grabbing a cup of coffee. Additionally, there are pharmacies, physicians' offices, parks, places of worship, theaters, and transportation options like the Arapaho Center Station in close proximity. Overall, this area provides a blend of healthcare facilities, amenities, and recreational opportunities that cater to the needs and interests of seniors looking to settle in a vibrant neighborhood.

Hospitals

• The Heart Hospital Baylor Plano (0.8 miles)
• Texas Health Presbyterian Hospital Plano (4.1 miles)

Cafes

• Mimi's Star Cafe (0.8 miles)
• Starbucks (3 miles)
• Red Truck Cafe (4.7 miles)
• Mozart Bakery (4.7 miles)
• Starbucks (5.4 miles)

Restaurants

• Lekka (1.3 miles)
• Afrika Fusion (2.6 miles)
• Eddie's Diner (2.7 miles)
• Sonic Drive-In (3.1 miles)
• Guitars & Growlers (3.2 miles)
• Bread Zeppelin Salads Elevated (3.6 miles)
• The Hideaway (3.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)

Physicians

• The ENT & Allergy Centers of Texas (1.4 miles)
• Plano Orthopedic & Sports Medicine Center (1.5 miles)
• Eminent Medical Center (1.7 miles)
• Eye Care Associates (2.3 miles)
• Dhat (2.6 miles)
• Touchstone Imaging Plano (4 miles)
• Dallas Associated Dermatologists (4.6 miles)

Parks

• Russell Creek Park (1.9 miles)
• Windhaven Meadows Park (3.8 miles)
• Addison Circle Park (3.9 miles)
• Coyote Creek Park (4.6 miles)
• Memorial Park (4.6 miles)
• Arbor Hills Nature Preserve (4.8 miles)
• Hoblitzelle Park (5.5 miles)

Places of Worship

• Prestonwood Baptist Church (3.7 miles)
• Episcopal Church Of The Transfiguration (4.4 miles)
• Shiloh Missionary Baptist Church (4.8 miles)

Theaters

• Cinemark (4 miles)
• Alamo Drafthouse Cinema (4.6 miles)

Transportation

• Arapaho Center Station (4.5 miles)