Brookhaven Nursing And Rehabilitation Center in Carrollton, TX
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1855 Cheyenne, Carrollton, TX 75010
For more information about senior living options: (844) 490-3973
The staff are always willing to help and are encouraging. Cory is very attentive, aware of residents' needs, and genuinely cares about the residents. Brookhaven communicates with families and informs them when issues arise. The facility is clean, spacious, and the staff are courteous. The care at Brookhaven is excellent; the staff are friendly and consistently helpful. The rehab and therapy teams are amazing, and Brookhaven is known for rehab success.
The administrator is only concerned with money and bonuses and does not care about staff or residents. The facility allegedly tolerates residents using drugs and displaces roommates to avoid sharing, while not charging for private rooms. The staff are frequently on their phones and management does nothing about it. Some staff members are accused of racist behavior toward white residents. The overall culture is rotten and in need of an internal audit and overhaul; the facility should be closed. The place is described as despicable and unsafe, with staff attitudes that insult or ignore patients. Aides were instructed to supervise two residents alone, implying unsafe conditions. The facility is accused of theft of a resident's clothes and belongings after death. Medication administration and care coordination are reportedly poor, with patients going hours without being changed. Dr. Tompkins is described as heartless, unprofessional, and uncaring toward patients. A visitor alleged they were treated like a criminal by staff when delivering food, indicating harsh attitudes toward outsiders.Brookhaven Nursing and Rehabilitation Center in Carrollton, TX is best suited for families that prize a warm, approachable bedside culture and a proven rehab-oriented track record. It works well for residents who respond to attentive aides, clear daily communication, and a facility that feels clean and lived-in. When a loved one benefits from regular interaction with staff who know them, enjoys decent meals served with a positive mood, and can tolerate the rhythm of skilled nursing care, Brookhaven is a solid, practical option. It thrives when families value ongoing contact about changes in condition and when a resident's routine relies on dependable, personable supports.
Those who may want to consider alternatives are typically families prioritizing flawless operations, rigid safety standards, and zero tolerance for any lapses. The facility attracts strong praise for caring, but it also carries serious warnings about inconsistent experiences: reports of medication mismanagement, audits or state findings, and voices accusing leadership of prioritizing revenue. Families who need near-perfect consistency in care, zero-room-sharing friction, or exhaustive control over staffing and scheduling may find Brookhaven falls short of those must-haves. For these households, exploring other options with tighter oversight and more uniform day-to-day staffing could be warranted.
The main positives at Brookhaven - caring, accessible staff, clean and reasonably comfortable spaces, and a track record of responsive communication - often offset many concerns. Multiple residents and families highlight staff members who stand out for attentiveness, kindness, and a genuine concern for residents' comfort, with follow-through when issues arise. The dining experience and social atmosphere receive favorable notes, and therapy teams in particular are praised for effectiveness and toughness when recovery requires it. When care teams stay engaged, residents make meaningful strides, and families feel informed about changes in condition, those strengths can make Brookhaven feel like a reliable homebase.
However, the counterweights cannot be ignored. Repeated complaints point to inconsistent frontline staffing, moments when aides or nurses appear distracted or overextended, and situations where medication administration or routine care did not meet expectations. Odor issues, equipment reliability, and laundry/logistics challenges surface in some reviews, underscoring that daily operations can drift. Allegations of disrespectful behavior, racial tensions, or patient safety concerns - along with critical views about leadership and financial priorities - signal a culture that may undermine trust if not promptly and transparently addressed. These are substantial red flags that require proactive verification and ongoing oversight.
Practical due diligence should shape the decision. Prospective families should request recent staffing rosters, observe shift changes, and talk directly with a front-line nurse or aide about daily routines. Ask for, and review, recent incident and care-plan updates; probe how medication errors are handled and how quickly issues are escalated. Inspect shared rooms versus private options, confirm odor and cleanliness standards during a tour, and assess whether therapy schedules feel intensive enough to support meaningful mobility gains. Inquire about how open state reports were resolved and what concrete steps have been taken to address recurring concerns. A transparent facility will welcome these conversations and provide clear, verifiable responses.
Bottom line: Brookhaven is a practical, humane choice for families seeking a compassionate, rehab-oriented environment with strong daily interaction and a demonstrated willingness to support residents and their families. It is less suitable for those requiring near-perfect operational consistency, unwavering safety benchmarks, and zero risk of negative staff experiences. To tilt the odds toward a favorable outcome, engage in rigorous due diligence, request current staffing data, observe care dynamics first-hand, and insist on concrete assurances around medication management, incident resolution, and ongoing staff training. When those elements align, Brookhaven can be a trustworthy home that supports recovery, daily living, and peace of mind for families navigating long-term care decisions.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (13 miles away) Dallas Love (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Brookhaven Nursing And Rehabilitation Center in Carrollton, TX offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to enjoy regular grooming and personal care services. Each room is fully furnished, including private bathrooms, offering a sense of privacy and independence.
Residents can also take advantage of the various recreational facilities available, such as a gaming room, small library, and fitness room. Outdoor spaces and gardens provide opportunities for relaxation and enjoying nature. The dining experience at Brookhaven is reminiscent of a restaurant-style setting, with special dietary restrictions accommodated.
Care services include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living, such as bathing, dressing, and transfers, is provided by trained staff members. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program is in place to promote emotional well-being.
Transportation arrangements are made for non-medical purposes as well as to doctors' appointments. Move-in coordination services are available to assist new residents in settling into their new home seamlessly.
The community's location offers convenient access to various amenities nearby. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals all in close proximity, residents can easily explore their surroundings or access necessary services.
In summary, the Brookhaven Nursing And Rehabilitation Center provides a comfortable assisted living community where residents can enjoy a range of amenities while receiving personalized care services tailored to their unique needs.
Brookhaven Nursing And Rehabilitation Center is located at 1855 Cheyenne, Carrollton, TX 75010 in Denton County, Texas
Brookhaven Nursing And Rehabilitation Center on seniors.fyi includes 12 photos including images showing decor, interior, living room, landscaping, outdoors, artwork, plant, outdoor, and more.
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