Brookhaven Nursing And Rehabilitation Center

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  • Interior

    A cozy living room with modern decor and comfortable seating.

  • Outdoors

    A beautifully landscaped garden with colorful flowers and trees under a sunny sky.

  • Decor

    A festive Halloween display featuring decorative pumpkins lining a garden.

  • Living Room

    A cozy living room corner with a potted plant, bench, and decorative elements.

  • Building

    A modern building with a metal roof and a covered entryway, surrounded by a parking lot.

  • Windows

    A cozy, sunlit interior with a small table and chairs next to large windows and a potted plant.

  • Landscaping

    Welcome to Brookline: A serene park and recreation area.

  • Artwork

    A cozy living room corner featuring a blue wall, a wooden table with decorative items, and a television displaying content.

  • Aerial View

    An aerial view of a school surrounded by green trees and a parking lot in a suburban setting.

  • Healthcare

    Entrance sign of Brookhaven Nursing and Rehabilitation facility.

Brookhaven Nursing And Rehabilitation Center

1855 Cheyenne, Carrollton, TX 75010

For more information about senior living options: (844) 490-3973

3.4 from 50 reviews
5 stars
27
4 stars
3
3 stars
1
2 stars
3
1 stars
16

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    Overall Review of Brookhaven Nursing And Rehabilitation Center

    Pros

    • pro The food is good and served with happy attitudes.
    • pro The staff are always willing to help and are encouraging.
    • pro Cory is very attentive and genuinely cares about the residents.
    • pro The residents feel secure with the staff, especially with Cory.
    • pro The sister is very happy there and feels that she is in her home.
    • pro The facility is clean and the staff are courteous; nurses and other medical staff take care of patients very well.
    • pro The care here is excellent; the staff are friendly and always willing to help.
    • pro The head floor nurse is kind and listens, overseeing scheduling needs.

    Cons

    • pro The administrator cares only about money and bonuses and does not care about staff or residents.
    • pro The facility tolerates drug-related issues and lets roommates be displaced without charging for a private room, while the staff are always on their phones and nothing is done.
    • pro There is an overpowering urine odor in the facility.
    • pro Dr. Tompkins is described as heartless, unprofessional, and uncaring toward patients.
    • pro Staff members stole a resident's clothes and music CDs after his death; this is shameful.
    • pro The staff failed to administer medications properly, leaving the family to manage discharge, transportation, and medications themselves.
    • pro One reviewer advises against sending loved ones there.
    • pro A delivery driver was treated like a criminal by staff.

    Review

    A broad look at the reviews for Brookhaven facilities reveals a community that many families genuinely appreciate, even as it faces the kinds of challenges that come with running a busy skilled nursing and rehab center. Across multiple accounts, the tone is often warm and grateful: residents are described as well cared for, meals are enjoyable, and the atmosphere is friendly and encouraging. Families repeatedly note that the staff are willing to help, that care teams communicate when issues arise, and that the people serving their loved ones appear to care about their well?being. In several stories, residents feel secure and at home under the attention of knowledgeable and compassionate caregivers.

    A notable thread throughout the positive notes is the people who stand out for their dedication. Cory is repeatedly singled out as particularly attentive, aware of residents' needs, and genuinely invested in their comfort and security. Families praise him for his friendly demeanor and for being a reliable presence who makes residents feel understood. Other staff members also appear to make a strong impression: Kiki, Jane, and Jumi are specifically commended for their kindness, cheerfulness, and willingness to listen and respond to individual needs. Across the board, residents and families mention clean facilities, good food, and a staff that is consistently willing to help, which together create a sense of a caring home rather than a clinical setting.

    Several reviews highlight the emotional and practical reassurance that Brookhaven provides to families. For example, one reviewer notes that their sister stays there and is happy, often describing the facility as feeling like a home away from home. Similar sentiments appear in remarks about their mother and aunt, who are described as thriving in a clean, well-maintained environment with courteous professionals who take the time to attend to both medical and daily living needs. The sense that the facility is attentive to the overall experience of residents - beyond just medical care - emerges strongly, with praise for the social environment, allied health services like physical and occupational therapy, and even ancillary aspects such as hair care and activities that help residents stay engaged.

    Nevertheless, the collection includes clear critiques that reflect common pressures faced by long-term care providers. One reviewer expresses a sharp concern about administration, suggesting that the administrator seems more focused on money and bonuses than on staff or resident welfare. This perspective stands in contrast to the many positive comments about direct caregiving, painting a picture of an organization with strong personal care but contested leadership priorities in the eyes of some families. Other comments point to systemic issues that can color the experience, such as the handling of medications and room assignments. Several reviewers recount situations where medications or care plans were not coordinated effectively, requiring families to intervene or take on discharge and transportation responsibilities themselves.

    There are more pointed criticisms as well. One reviewer describes a deeply negative experience with a physician, Dr. Tompkins, portraying her as unprofessional and lacking compassion toward a husband with Parkinson's disease and dementia who required careful, consent-based decision making around a feeding tube and tracheostomy. The reviewer's account emphasizes a breakdown in communication and an erosion of trust, arguing that a long-standing physician relationship had deteriorated and suggesting that compassion and thorough patient advocacy were no longer present. This single, strongly worded account stands out as an outlier in tone amid many positive anecdotes, but it is notable for illustrating how crucial direct physician interactions are to the overall perception of care.

    Other criticisms touch on day-to-day operations and safety concerns. Some reviewers mention disturbing real-world frustrations - academic issues with medication administration for a family member or a roommate conflict that led to a family stepping in to manage logistics. There are references to patients being allowed to stay in shared rooms in ways that frustrated families who preferred private arrangements, as well as concerns about staff being distracted by personal phone use rather than staying fully engaged with residents. A pervasive undercurrent is the tension between providing compassionate, individualized care and managing the realities of staffing shortages and high patient loads, which many families acknowledge publicly as a challenging backdrop to the care they value.

    Still, many families celebrate Brookhaven for its positive, sustaining elements. There are testimonies about the facility's overall quality of care, the dedication of the rehab team, and the resilience of healthcare workers who manage demanding conditions with limited resources. One mom recovering from a broken shoulder is described as receiving good care in rehab, with therapists who are both firm and supportive to ensure progress. Another family member notes that the nursing staff, aides, and therapists have made meaningful differences in recovery and daily living, underscoring the important role of hands-on staff in rehabilitation and the emotional well-being of residents. The appreciation extends to practical, day-to-day improvements, such as clean facilities, attentive housekeeping, and friendly interactions that collectively contribute to a sense of trust.

    In the end, Brookhaven appears as a place of balance: many families are highly satisfied and would recommend the facility for its compassionate staff, clean environment, and comprehensive care, while other reviews call out specific experiences that raise questions about leadership priorities, medication management, room policy, and communication. The common thread is a community that genuinely cares for residents and families, even as it navigates the complex realities of senior care, staffing pressures, and the diverse needs of patients with dementia, stroke recovery, or chronic medical conditions. For those evaluating Brookhaven, the message that emerges is that the facility shines in personal care, fosters a home-like atmosphere, and witnesses intermittent challenges that require ongoing attention and strong, compassionate leadership to ensure consistently high-quality outcomes across all residents.

    Features

    Housing

    • 180 resident community capacity 180 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas-Fort Worth International (13 miles away) Dallas-Fort Worth International (13 miles away)
    • Dallas Love (13 miles away) Dallas Love (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Brookhaven Nursing And Rehabilitation Center in Carrollton, TX offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to enjoy regular grooming and personal care services. Each room is fully furnished, including private bathrooms, offering a sense of privacy and independence.

    Residents can also take advantage of the various recreational facilities available, such as a gaming room, small library, and fitness room. Outdoor spaces and gardens provide opportunities for relaxation and enjoying nature. The dining experience at Brookhaven is reminiscent of a restaurant-style setting, with special dietary restrictions accommodated.

    Care services include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living, such as bathing, dressing, and transfers, is provided by trained staff members. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program is in place to promote emotional well-being.

    Transportation arrangements are made for non-medical purposes as well as to doctors' appointments. Move-in coordination services are available to assist new residents in settling into their new home seamlessly.

    The community's location offers convenient access to various amenities nearby. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals all in close proximity, residents can easily explore their surroundings or access necessary services.

    In summary, the Brookhaven Nursing And Rehabilitation Center provides a comfortable assisted living community where residents can enjoy a range of amenities while receiving personalized care services tailored to their unique needs.

    Nearby Places of Interest

    Physicians

    • Family Medicine Associates of Texas (0.1 miles)
    • Touchstone Imaging Plano (3.3 miles)
    • Cornea Associates of Texas (4.3 miles)
    • Plano Orthopedic & Sports Medicine Center (4.7 miles)
    • Texas Health Family Care (5.3 miles)
    • Dhat (5.4 miles)
    • Legacy Dermatology (5.8 miles)

    Pharmacies

    • CVS Pharmacy (0.3 miles)
    • Walgreens (0.4 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2 miles)
    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.8 miles)
    • Walmart Pharmacy (2.9 miles)

    Cafes

    • Starbucks (2.2 miles)
    • Panera Bread (2.8 miles)
    • Starbucks (3.4 miles)
    • Mimi's Star Cafe (5.4 miles)

    Restaurants

    • Main Street Cafe (2.2 miles)
    • Rosa's Cafe (2.4 miles)
    • Whataburger (2.4 miles)
    • Sonic Drive-In (2.5 miles)
    • Chick-Fil-A (2.6 miles)
    • Sonic Drive-In (2.7 miles)
    • Bread Zeppelin Salads Elevated (2.7 miles)

    Places of Worship

    • First Baptist Church at The Fields (2.4 miles)
    • Prestonwood Baptist Church (2.6 miles)
    • Ismaili Jamatkhana & Center (4 miles)

    Parks

    • Arbor Hills Nature Preserve (2.5 miles)
    • Coyote Creek Park (3.3 miles)
    • Shoreline Trail & Dog Run (3.6 miles)
    • Windhaven Meadows Park (4.7 miles)
    • Russell Creek Park (4.9 miles)
    • Addison Circle Park (5.9 miles)
    • Sommerset (6 miles)

    Hospitals

    • Texas Health Presbyterian Hospital Plano (3 miles)
    • The Heart Hospital Baylor Plano (5.7 miles)
    • Medical Center of Lewisville (7 miles)

    Theaters

    • Cinemark (3.6 miles)
    • Cinemark (5.3 miles)

    Transportation

    • Trinity Mills Station (4.1 miles)

    Frequently Asked Questions

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