Brookhaven Nursing & Rehab in Carrollton, TX

Pros

• The food is good and served with happy attitudes.
• The staff are always willing to help and are encouraging.
• Cory is very attentive and genuinely cares about the residents.
• The facility is clean and the staff are courteous and caring.
• The care here is excellent; the staff are friendly and always willing to help.
• Great facility, nice and clean, and the staff are awesome.
• The staff was warm and helpful when the tour was given.
• Brookhaven is known for rehab and has a strong, knowledgeable therapy team.
• The staff feel like family and are caring and supportive toward residents.

Cons

• The facility is described as dirty, with hallways smelling of urine and trash overflowing.
• Staff are described as rude, abusive, and inattentive, often ignoring residents' calls.
• The administrator is accused of caring only about money and bed occupancy, not the residents.
• There are reports of medication errors or failures to administer medications properly.
• Belongings have gone missing, including clothing and personal items.
• Some reviews call the facility the worst place to care for loved ones and even suggest it should be closed.
• Nurses are accused of racism, treating residents of different ethnicities unfairly.
• Visitors have been treated like criminals, such as when dropping off meals.
• The admission and transport process is described as disorganized and unhelpful during crises.
• Cleanliness and maintenance lapses, such as dirty rooms and broken equipment, have been reported.

Review

Brookhaven Nursing & Rehab in Carrollton is best suited for families prioritizing robust rehabilitation services, approachable dining, and a culture where many staff members genuinely care for residents. It is a practical option for those who want a facility with active therapy programs, daily activities, and a sense of warmth from caregivers who are willing to go the extra mile when the unit is adequately staffed. The setting often appeals to families navigating post-acute recovery or dementia care, where visible progress, friendly faces, and a clean, well-maintained environment matter. However, this community is not ideal for those who require flawless consistency in daily med administration, tight supervision, and uninterrupted safety - areas where experiences are noticeably uneven.

Alternatives should be considered for families that cannot tolerate repeated concerns about care consistency or administrative responsiveness. A significant portion of the reviews paints Brookhaven as inconsistent at the organizational level: medication mismanagement, miscommunications around transfers, and occasional reports of neglect or neglect-like delays. If high reliability in medication delivery, timely responses from leadership, and predictable staffing are non-negotiable, exploring other facilities with stronger state inspection records and more stable leadership becomes prudent. Potential residents should also weigh the impact of hallway odors, cleanliness fluctuations, and the occasional perception of staff being stretched too thin.

On balance, the positive attributes do offset certain downsides when rehab and daily engagement are the priority. The strongest pros center on attentive individual staff members, the ability to secure meaningful help from nurses like Cory and the on-unit team, and a kitchen that delivers dependable meals. Cleanliness and spaces that feel orderly in many reviews provide a solid base for comfort, while rehab-focused staff and therapists are repeatedly praised for their competence and motivation. For families seeking a recovery-focused stay, Brookhaven can deliver tangible gains in mobility and confidence, particularly when a resident responds well to hands-on therapy and structured activity.

Yet the major cons cannot be ignored, and they frequently intersect with long-term care realities. Multiple reviews describe medication errors, delays, or staffing gaps that leave families feeling compelled to intervene or advocate on behalf of loved ones. Reports of rooms not being managed with consistent supervision, rooms left in disarray, and even theft or loss of personal items underscore a risk that can erode trust over time. The leadership and administrative culture receive equally mixed feedback, ranging from praise for responsive directors to sharp criticism about accountability and follow-through. When these elements are unstable, the risk-to-benefit balance shifts, especially for residents who depend on steady care plans.

Environment and culture vary by unit, but several recurring themes emerge: a clean facility with recent remodeling, active social and therapeutic offerings, and a community that can feel like family to some residents. Conversely, significant concerns about odor, inconsistent housekeeping, and variable staff attentiveness point to a landscape where quality is largely contingent on which shift or wing is in charge. Families should request a specific unit tour, meet the charge nurse or director of nursing, and ask for direct examples of how medication rounds and daily care are coordinated. This is not a place to assume uniform excellence; it requires proactive engagement and clear, written expectations.

Final guidance: Brookhaven can be an excellent fit for post-acute rehab, dementia-focused routines, and residents who respond well to motivated therapists and friendly, hands-on staff. For long-term stabilization where regimen fidelity, predictable staffing, and unbroken safety are non-negotiable, it may be wise to compare peers with stronger consistency metrics and cleaner state survey records. Families evaluating Brookhaven should demand transparency on staffing ratios, medication administration procedures, and incident follow-ups, then conduct multiple, in-person visits to observe shifts and speak with front-line workers. If a trial period is possible, set explicit goals and milestones, with a clear plan to transition if care gaps recur.

This part of Carrollton, Texas offers a variety of healthcare services such as family medicine, imaging centers, orthopedic care, eye specialists, and dermatology clinics within a close proximity. There are several pharmacies in the area for easy access to medications. In terms of dining options, there are a mix of fast food and sit-down restaurants serving a range of cuisines. Additionally, there are cafes for coffee lovers to enjoy. Places of worship are available nearby for spiritual needs. The area also boasts several parks with walking trails and green spaces for outdoor recreation. Hospitals and theaters are within driving distance for medical emergencies and entertainment purposes. Public transportation options are available for easy access to other parts of the city. Overall, this part of Carrollton provides convenient access to essential services and amenities that may be beneficial for seniors considering the area for living.

Physicians

• Family Medicine Associates of Texas (0.1 miles)
• Touchstone Imaging Plano (3.3 miles)
• Cornea Associates of Texas (4.3 miles)
• Plano Orthopedic & Sports Medicine Center (4.7 miles)
• Texas Health Family Care (5.3 miles)
• Dhat (5.4 miles)
• Legacy Dermatology (5.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Restaurants

• Main Street Cafe (2.2 miles)
• Rosa's Cafe (2.4 miles)
• Whataburger (2.4 miles)
• Sonic Drive-In (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Sonic Drive-In (2.7 miles)
• Bread Zeppelin Salads Elevated (2.7 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.4 miles)
• Mimi's Star Cafe (5.4 miles)

Places of Worship

• First Baptist Church at The Fields (2.4 miles)
• Prestonwood Baptist Church (2.6 miles)
• Ismaili Jamatkhana & Center (4 miles)

Parks

• Arbor Hills Nature Preserve (2.5 miles)
• Coyote Creek Park (3.3 miles)
• Shoreline Trail & Dog Run (3.7 miles)
• Windhaven Meadows Park (4.7 miles)
• Russell Creek Park (4.9 miles)
• Addison Circle Park (5.9 miles)
• Sommerset (6 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3 miles)
• The Heart Hospital Baylor Plano (5.7 miles)

Theaters

• Cinemark (3.6 miles)
• Cinemark (5.3 miles)

Transportation

• Trinity Mills Station (4.1 miles)