Brookhaven Nursing & Rehab

Pros

• The staff at Brookhaven Nursing Center are described as friendly and helpful, with some members, like Nurse Star and CNA Joseph, receiving praise for their dedication and positive attitudes.
• Residents have access to various activities each day, including church services on the weekends, which contributes to a more engaging environment.
• The facility provides essential amenities such as bedding, furniture, and a well-equipped dietary kitchen to meet residents' dietary needs.
• Some visitors found the dining options to be good most of the time, indicating that meals are generally satisfactory.
• A thorough tour of the facility was appreciated by prospective residents, highlighting the helpfulness of staff in answering questions about care options and pricing.

Cons

• The nursing staff at Brookhaven Nursing Center often ignored residents' needs and were unresponsive when asked for assistance.
• Several personal belongings, including valuable items, went missing during the residents' stays, indicating a lack of security and care.
• The facility was described as dirty, with overflowing trash and unpleasant odors in the hallways.
• Residents frequently experienced long wait times for necessary care and support, leading to discomfort and deteriorating conditions.
• Staff appeared overworked and indifferent to residents’ well-being, resulting in inadequate care.
• Administration and management lacked concern for resident satisfaction or safety, prioritizing bed occupancy over quality care.
• Families reported frustration with poor communication from staff regarding admission processes and changes in care plans.
• The overall atmosphere of the facility was described as negative, with instances of unprofessional behavior towards residents and their families.

Review

Brookhaven Nursing Center has emerged as a facility that evokes mixed to negative reviews from both residents and their families, painting a picture of an institution struggling with cleanliness, care standards, and staff responsiveness. While some families have described the staffing as friendly and attentive, others have cited severe deficiencies in basic care services. On one positive note, it appears that the center does provide essential physical resources like bedding and furniture—indicating an investment in residential comfort. Most residents are accommodated in hospital-like settings equipped with medical beds, dressers, chairs, and televisions; yet these comforts seem to stand in stark contrast to the complaints surrounding hygiene and overall conditions within the facility.

Several individuals have pointed out that while Brookhaven offers certain amenities and activities like church services and daily events aimed at engaging residents, many report a disheartening lack of consistent quality care. Instances of delayed assistance for personal needs have unfortunately become commonplace. Multiple accounts describe long waiting periods for help with toileting or dressing changes resulting in skin irritations and wounds for residents who are unable to communicate their needs effectively due to visual impairments or other health issues. While there are commendable staff members like Nurse Star and CNA Joseph who have received accolades for their care, these standout cases appear overshadowed by larger systemic issues pertaining to inadequate staffing levels.

The criticisms extend beyond individual experiences; numerous reviewers raise alarms about the cleanliness of Brookhaven Nursing Center. Complaints about overflowing trash bins—some containing fecal matter—and neglected laundry present a disturbing picture of neglectful hygiene practices that can affect resident health. The emotional toll this takes on family members who visit is palpable; multiple visitors reported being repelled by unpleasant odors wafting through the hallways while they tried to offer support to their loved ones during visits.

Furthermore, reports of lost personal belongings add another layer of distress revolving around trustworthiness at Brookhaven. Families recounted harrowing experiences where valuable items vanished after transitions between facilities or while residents were under purported supervision at Brookhaven. Allegations include missing laptops, wedding rings, neck massagers, and even basic items like clothing—not only causing financial losses but also exacerbating feelings of vulnerability among already frail or incapacitated residents.

For prospective residents looking into Brookhaven Nursing Center based on an inviting tour experience may soon find those initial impressions diluted by ongoing operational challenges. While some initial visits provided friendly guidance through room options and pricing structures, real-life interactions following admission often devolved into frustration over unmet expectations regarding care quality. Multiple families expressed gratitude for exploring alternate facilities after experiencing unresponsiveness from Brookhaven's administration during critical transfer processes—suggesting a disjointed system rather than coordinated patient-focused care strategy.

In summary, while Brookhaven Nursing Center showcases several appealing features—from its layout resembling a traditional nursing home to regular planned activities—the dissatisfaction expressed by many former residents reveals serious gaps in essential caregiving practices that ultimately compromise health outcomes for vulnerable populations. As family members continue advocating for improved living conditions across nursing homes nationwide, it is crucial for facilities like Brookhaven to heed these concerns diligently if they intend on elevating their standards above mere occupancy metrics toward nurturing more compassionate environments focused on holistic resident well-being.

This part of Carrollton, Texas offers a variety of healthcare services such as family medicine, imaging centers, orthopedic care, eye specialists, and dermatology clinics within a close proximity. There are several pharmacies in the area for easy access to medications. In terms of dining options, there are a mix of fast food and sit-down restaurants serving a range of cuisines. Additionally, there are cafes for coffee lovers to enjoy. Places of worship are available nearby for spiritual needs. The area also boasts several parks with walking trails and green spaces for outdoor recreation. Hospitals and theaters are within driving distance for medical emergencies and entertainment purposes. Public transportation options are available for easy access to other parts of the city. Overall, this part of Carrollton provides convenient access to essential services and amenities that may be beneficial for seniors considering the area for living.

Physicians

• Family Medicine Associates of Texas (0.1 miles)
• Touchstone Imaging Plano (3.3 miles)
• Cornea Associates of Texas (4.3 miles)
• Plano Orthopedic & Sports Medicine Center (4.7 miles)
• Texas Health Family Care (5.3 miles)
• Dhat (5.4 miles)
• Legacy Dermatology (5.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Restaurants

• Main Street Cafe (2.2 miles)
• Rosa's Cafe (2.4 miles)
• Whataburger (2.4 miles)
• Sonic Drive-In (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Sonic Drive-In (2.7 miles)
• Bread Zeppelin Salads Elevated (2.7 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.4 miles)
• Mimi's Star Cafe (5.4 miles)

Places of Worship

• First Baptist Church at The Fields (2.4 miles)
• Prestonwood Baptist Church (2.6 miles)
• Ismaili Jamatkhana & Center (4 miles)

Parks

• Arbor Hills Nature Preserve (2.5 miles)
• Coyote Creek Park (3.3 miles)
• Shoreline Trail & Dog Run (3.7 miles)
• Windhaven Meadows Park (4.7 miles)
• Russell Creek Park (4.9 miles)
• Addison Circle Park (5.9 miles)
• Sommerset (6 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3 miles)
• The Heart Hospital Baylor Plano (5.7 miles)

Theaters

• Cinemark (3.6 miles)
• Cinemark (5.3 miles)

Transportation

• Trinity Mills Station (4.1 miles)