Brookhaven Nursing & Rehab

Pros

• The food at Brookhaven is good and served with happy attitudes.
• The staff are always willing to help and encouraging.
• Cory is very attentive, friendly, and genuinely cares about residents.
• The facility is clean and spacious, with nurses and medical staff taking good care of patients.
• Residents feel secure with the staff, especially Cory.
• Annamma Mathai is very happy there, and the staff are courteous and take good care of patients.
• The care at Brookhaven is excellent, with friendly staff always willing to help.
• The facility is great, clean, and the staff are awesome.
• The staff are warm, helpful, and attentive to residents' needs.
• The nurses, staff, and trainers in PT and OT are top notch and amazing.
• Families would highly recommend Brookhaven.
• Brookhaven provides care that some families perceive as better than hospital care.

Cons

• The administrator is described as caring only about money and bonuses, showing no concern for staff or residents.
• The staff are often on their phones, with no action taken to address it.
• Staff members allegedly stole a resident's clothes and music CDs after his death, an act called shameful.
• Residents had to wait for hours to be changed, resulting in raw and irritated skin.
• Medication administration for a grandmother was mishandled, forcing family members to manage medications themselves.
• Dr. Tompkins is portrayed as heartless, unprofessional, and uncaring, unfit to treat patients.
• A Doordash driver was treated like a criminal by staff during a delivery.
• An overpowering smell of urine was reported, suggesting poor facility cleanliness.

Review

Across the many voices about Brookhaven, a common thread runs through: the care environment is often described as warm, clean, and supportive, with genuine appreciation for staff who engage with residents and their families. Several accounts highlight food quality, cheerful service, and a consistent willingness of caregivers to help. In particular, one resident praises Cory for being consistently attentive, friendly, and genuinely caring, noting that both the aunt and uncle feel secure under his watch and that the staff overall display a level of concern that reassures the family.

Family members frequently emphasize the comfort and home-like atmosphere their loved ones experience. One sister reports that her sister Annamma Mathai is happy in the facility, with a clean environment and courteous staff, and she expresses gratitude toward the management for the care provided. Similar sentiments come from a mother whose child is a resident, with remarks about the facility's cleanliness, spaciousness, and the staff's readiness to assist. Another reviewer echoes satisfaction with the nursing and dietary teams, describing the care as excellent and the staff as friendly and helpful, capable of meeting diverse dietary needs and keeping residents comfortable.

Beyond individual staff heroes, there are broader statements about the overall environment: a general sense that Brookhaven is a place where residents feel secure and well-cared-for, with multiple notes about the facility being well-maintained and the staff being approachable, warm, and proactive. In Carrollton, for example, a visitor highlights Corey (the head floor nurse) along with several other nurses - Kiki, Jane, and Jumi - as particularly kind, cheerful, and attentive to the new resident's needs. Other reviewers simply call the facility great, clean, and staffed by an "awesome" team, with tours again underscoring a warm, helpful, and professional atmosphere.

Not all testimonials align on every point, however. One review raises a stern caution about the administrative side, accusing the administrator of prioritizing money and bonuses over people - staff and residents alike - suggesting a lack of genuine concern at the leadership level. This perspective adds a note of tension to the otherwise consistently positive reviews, hinting at possible inconsistencies in how care and administration are prioritized across the organization.

There are also scenes of strong positive experiences that pair with the praise for staff. A resident in Carrollton recounts significant improvements in their spouse's care compared with a hospital setting, describing the care as better in Brookhaven. Several entries celebrate day-to-day warmth and competence: a patient's bedside care, cleaning and housekeeping standards, and the availability of staff who are willing to listen and adjust scheduling or care plans to meet individual needs. The sense of a strong, dedicated team is reinforced when families speak of staff going above and beyond to make adjustments and ensure comfort.

Yet the reviews cast a more troubled light in other moments. Some residents recount frustrating lapses: medications administered incorrectly or inconsistently, delays in changing patients, and families having to step in to manage discharge, transportation, or medication - situations that undermine the ideal of seamless care. A few accounts describe a tense environment where medication administration was not well coordinated, and families felt the need to intervene to ensure their loved ones received proper care. There are mentions of room-sharing dynamics that some families view as unfair or improper, and concerns about staff being distracted or otherwise engaged in personal phone use instead of focusing on residents.

There are also troubling anecdotes about losses and security: one former resident recalls theft of personal belongings - clothes and a large music CD collection - after a death, leading to a lasting sense of mistrust. Another review describes delays and inconsistent care from nurses and CNAs, with missing items and poorly coordinated handoffs between staff, culminating in a strong negative impression of the facility's accountability. A separate account details a medication-management failure that required family intervention to ensure proper care for a grandmother with dementia, further illustrating how systemic gaps can affect day-to-day safety and comfort.

Finally, there is a sharply negative portrayal of a physician tied to Brookhaven's care, focusing on perceived cruelty and a breakdown in communication. The reviewer claims a doctor became unempathetic and unprofessional, mismanaging a delicate situation around a tracheostomy decision, resisting clear communication, and failing to respect the patient or family's power of attorney. This single narrative underscores how the patient?doctor relationship can become a focal point for dissatisfaction when trust and communication falter, even in a setting where other staff are widely praised.

Taken together, the collection of reviews presents a nuanced portrait of Brookhaven: many residents and families speak highly of caring, attentive staff, clean facilities, and a sense of safety and home-like atmosphere. At the same time, the stories of medication mishaps, record-keeping gaps, theft, odors, and administrative tensions remind us that there are significant challenges that can undermine the experience. The strongest narratives emphasize the impact of individual caregivers - like Cory, Kiki, Jane, Jumi, Star, and Joseph - whose dedication can make a meaningful difference in daily life. But the less favorable accounts highlight pressure points - coordination, accountability, and respect for residents' autonomy - that require ongoing attention to ensure a consistently high standard of care across all Brookhaven locations.

This part of Carrollton, Texas offers a variety of healthcare services such as family medicine, imaging centers, orthopedic care, eye specialists, and dermatology clinics within a close proximity. There are several pharmacies in the area for easy access to medications. In terms of dining options, there are a mix of fast food and sit-down restaurants serving a range of cuisines. Additionally, there are cafes for coffee lovers to enjoy. Places of worship are available nearby for spiritual needs. The area also boasts several parks with walking trails and green spaces for outdoor recreation. Hospitals and theaters are within driving distance for medical emergencies and entertainment purposes. Public transportation options are available for easy access to other parts of the city. Overall, this part of Carrollton provides convenient access to essential services and amenities that may be beneficial for seniors considering the area for living.

Physicians

• Family Medicine Associates of Texas (0.1 miles)
• Touchstone Imaging Plano (3.3 miles)
• Cornea Associates of Texas (4.3 miles)
• Plano Orthopedic & Sports Medicine Center (4.7 miles)
• Texas Health Family Care (5.3 miles)
• Dhat (5.4 miles)
• Legacy Dermatology (5.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Restaurants

• Main Street Cafe (2.2 miles)
• Rosa's Cafe (2.4 miles)
• Whataburger (2.4 miles)
• Sonic Drive-In (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Sonic Drive-In (2.7 miles)
• Bread Zeppelin Salads Elevated (2.7 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.4 miles)
• Mimi's Star Cafe (5.4 miles)

Places of Worship

• First Baptist Church at The Fields (2.4 miles)
• Prestonwood Baptist Church (2.6 miles)
• Ismaili Jamatkhana & Center (4 miles)

Parks

• Arbor Hills Nature Preserve (2.5 miles)
• Coyote Creek Park (3.3 miles)
• Shoreline Trail & Dog Run (3.7 miles)
• Windhaven Meadows Park (4.7 miles)
• Russell Creek Park (4.9 miles)
• Addison Circle Park (5.9 miles)
• Sommerset (6 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3 miles)
• The Heart Hospital Baylor Plano (5.7 miles)

Theaters

• Cinemark (3.6 miles)
• Cinemark (5.3 miles)

Transportation

• Trinity Mills Station (4.1 miles)