Windsor Nursing And Rehabilitation Center Of Duval
Save5301 West Duval Road, Austin, TX 78727
For more information about senior living options: (844) 490-3973
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The staff are amazing and thoughtful. The caregivers show compassion and dedication, treating residents with dignity and respect. The team truly cares about residents as individuals. The CNAs are patient, professional, and kind to residents needing more help. The rooms and common areas are kept clean. The food is good for institutional dining. The PT/OT staff help residents get moving and recover. Pam Skeeford demonstrated professionalism, compassion, and knowledge in admissions.
There were roaches everywhere. The facility was full of seniors who looked miserable because they didn't receive visitors. It was a bad placement for rehabilitation services, with mistreatment claims that a patient was hurt and staff handled her roughly. The staff were accused of lying, giving false information, ignoring residents' rights, and overmedicating a grandmother. The reviewers claimed the facility refused to let the family take their loved one home and made medical decisions without proper history, relying on another family member's word. The place was described as disgusting and horrible, with calls that the staff should be in prison. Tyrone was described as unprofessional and uninviting, speaking in a rude tone.Windsor Nursing and Rehabilitation emerges in these accounts as a place of stark contrasts: it can feel like a beacon of genuine care and professional devotion in some moments, while in others it becomes a setting where serious concerns about comfort, safety, and governance are voiced with equal intensity. Across the reviews, the common thread is that the people who work there frequently bring warmth, dignity, and a patient-centered approach to those they serve, even when the environment itself is not the most modern or luxurious.
Several memories underscore the deep humanity found within Windsor. One writer begins with heartfelt gratitude for the care their loved one received, noting that although the facilities may not be the newest, the compassion and dedication of the caregivers and administration more than compensate. The patient's final days are described with dignity and respect, and the staff are praised for going above and beyond to ensure comfort. This sentiment recurs in multiple stories: staff members who treat residents not merely as patients but as individuals, with kindness, professionalism, and a palpable sense of duty.
The most dramatic testimonials emphasize life-saving competence and decisive, compassionate action. In one account, a nurse named William stayed with a patient during a heart attack, managing to keep them alive until EMS arrived. Another review repeats a similar theme, recounting that during a frightening medical episode, Windsor's medical team repeatedly revived a patient whose heart stopped several times, a sequence of events that left the writer with a lasting impression of trust and gratitude toward the facility's staff. For these individuals, Windsor is not just a place of rest or rehab; it is a place where skilled professionals can make life-or-death differences.
Beyond moments of crisis, there are everyday experiences that strengthen the case for Windsor's positive impact. A resident who has stayed for six months lauds the CNA team for patience and professionalism, noting how changes in treatment were explained with care, and how privileges were offered as health improved. The food, cleanliness, and laundry services are described as solid or better than expected for an institutional setting, with a sense of community fostered by activities, outdoor time, and even spiritual programming. Another reviewer highlights the admissions process, praising Pam Skeeford for her professionalism and knowledge, and describing a care philosophy that considers both the patient and the family. The presence of supportive staff like Shiney, who offered condolences with warmth, helps to paint Windsor as a place where human connection remains central even in the wake of loss.
Not all reports align neatly with the glow of these stories, and several reviews convey serious concerns about care practices and management decisions. One strongly negative post describes roaches in the facility and residents who appear miserable due to a lack of visitors, painting a picture of neglect and environmental distress. Another account frames Windsor as a poor placement for rehabilitation and cautions others away after alleging mistreatment: bruises, overmedication, and a perceived lack of medical history being considered, followed by a quick transfer home and a later decision to bring in in-home nurses instead. Such narratives stress the risk of harm and the fear that residents' rights and dignity may be compromised.
There are also accounts that focus on interpersonal dynamics and the tone of communication. A caller's experience with a staff member named Tyrone is described as unprofessional and uninviting, with a blunt, even rude, manner that left a negative impression. These perceptions matter because they touch on the broader issue of how strongly patients' families must feel heard and respected when seeking information or requesting accommodations for their loved ones. They also hint at the organizational culture that families encounter long before care needs become acute.
Amid the mix of praise and concern, there is a recurring sense that Windsor's staff can be exceptional when it comes to compassion and responsiveness, yet there are notable gaps in consistency, oversight, and perhaps staffing or policy implementation that can undermine trust. The story of Doris in unit 200 - described as making a profound, personal difference in her residents' lives - illustrates how a single presence can transform families' sense of security. The disappointment expressed when she was moved away - and the consequent sense of being unheard by management - adds a powerful dimension to the conversation about continuity of care and staff stability. In this light, Windsor is shown to be capable of remarkable, person-centered care, but it remains vulnerable to leadership decisions that affect the daily lived experience of residents and their families.
Taken together, these reflections reveal Windsor Nursing and Rehabilitation as a facility with substantial strengths in compassionate caregiving, clinical responsiveness, and a culture of respect in many interactions. They also reveal serious, sometimes painful, concerns about environment, safety, patient rights, and the consistency of leadership. Families repeatedly emphasize the importance of attentive, communicative staff - people like William, Pam, Doris, and Shiney - who can transform fear and uncertainty into trust and reassurance. Yet the more troubling entries remind readers that roaches, perceived neglect, alleged mistreatment, and disjointed policy choices can erode confidence and leave lasting scars on those who rely on the center for their loved ones' safety and dignity.
For anyone considering Windsor, the message from these accounts is nuanced and candid: there is much to value in the care delivered by many dedicated professionals, including extraordinary lifesaving moments and daily acts of kindness. At the same time, there are clear calls for stronger oversight, better environmental maintenance, and respectful, consistent engagement with families. The facility's future effectiveness will likely hinge on balancing those strengths with concrete improvements in management, accountability, and the everyday realities that residents and their families face from admission through discharge.
198 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Windsor Nursing And Rehabilitation Center Of Duval, located in Austin, TX, is a premier assisted living community that offers a wide range of amenities and care services to its residents. This beautifully furnished community provides a comfortable and safe environment for seniors looking to maintain their independence while receiving the support they need.
The community boasts a variety of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site for haircuts, styling, and pampering. Residents can enjoy their favorite TV shows with cable or satellite TV in their private rooms. Community-operated transportation ensures convenient access to local shopping centers, entertainment venues, and other places of interest. A computer center enables residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining where residents can savor delicious meals prepared by professional chefs. Additionally, a fitness room and wellness center provide opportunities for physical exercise and wellness programs.
Residents can choose from fully-furnished apartments that include private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that living spaces are well-maintained at all times. Move-in coordination is available to assist new residents with the transition process.
The community also offers various care services to meet individual needs. With 24-hour call systems and supervision, assistance is readily accessible whenever required. Staff members provide daily assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Special dietary restrictions including diabetes diets are catered for during meal preparation and service.
In addition to these amenities and care services, the community focuses on promoting mental wellness through specialized programs. Planned day trips and scheduled daily activities help keep residents engaged and entertained throughout the day.
The Windsor Nursing And Rehabilitation Center Of Duval is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity. This allows residents to easily access the services they need and also enjoy recreational activities in the surrounding area.
Overall, this assisted living community offers a comprehensive range of amenities, care services, and convenient location, making it an ideal choice for seniors seeking a vibrant and supportive community in Austin, TX.
Windsor Nursing And Rehabilitation Center Of Duval is located at 5301 West Duval Road, Austin, TX 78727 in Williamson County, Texas
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