Windsor Nursing And Rehabilitation Center Of Duval in Austin, TX

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Windsor Nursing And Rehabilitation Center Of Duval in Austin, TX

Information last verified:

5301 West Duval Road, Austin, TX 78727

For more information about senior living options: (844) 490-3973

3.4 from 72 reviews
5 stars
38
4 stars
6
3 stars
2
2 stars
2
1 stars
24

Overall Review of Windsor Nursing And Rehabilitation Center Of Duval

Pros

  • pro Pamela provides excellent Medicaid billing and application assistance and consistently goes above and beyond.
  • pro The staff deliver timely quarterly reports and keep families informed about residents’ status.
  • pro The caregivers and administration show compassion, dignity, and respect for every resident.
  • pro The team is thoughtful and goes above and beyond to ensure residents’ comfort, including end-of-life care.
  • pro Nurses like William are lifesavers, keeping patients safe and alive when needed.
  • pro CNAs are patient and professional, with clear communication about changes in care.
  • pro The meals are good for institutional standards, and the facility is clean with prompt laundry and a variety of activities.
  • pro The rehab and therapy teams tailor plans to individual needs and treat residents like family.
  • pro Doris brings positivity, kindness, and a significant positive impact on residents’ well-being.
  • pro Amber Taylor and the admissions team make new residents feel welcome and cared for.
  • pro The administrator TJ runs the facility with professionalism and fairness, earning respect from staff and residents.

Cons

  • pro Roaches are everywhere in the facility.
  • pro The place is full of seniors who look miserable because they don’t get visitors.
  • pro The staff are accused of murder, lying to families, ignoring residents’ rights, and overmedicating a loved one.
  • pro A relative’s head was hanging off the bed and there were bruises on her arms, indicating mistreatment.
  • pro The facility is a bad placement for rehabilitation and is not recommended.
  • pro The staff are described as unprofessional, rude, and unwelcoming.
  • pro The center allegedly kicked out a resident illegally and transported her to an unlicensed boarding home where she died.
  • pro Families report not being notified about deaths and having difficulty obtaining information.
  • pro The food is described as awful and meals are often late.
  • pro The facility is viewed by some as the worst nursing home ever, with rude and ignorant staff.

Review

Windsor Nursing and Rehabilitation Center of Duval is best suited for families seeking a homey, relationship-driven care environment with a surprisingly capable rehabilitation team and a strong emphasis on individualized attention. The community shines for residents who benefit from steady, compassionate caregiving, clear family communication, and hands-on support as they work toward recovery or meaningful daily living. Medicaid navigation and administrative assistance stand out as practical strengths, with staff members like Pamela guiding billing and keeping families informed through regular progress reports. The facility does not rely on glossy interiors, but its cleanliness, workable routines, and responsive therapy services create a dependable backbone for those who value dignity, consistent staff oversight, and a sense of belonging over opulent surroundings.

But a candid decision cannot overlook the caveats that repeatedly surface in reviews. Potential residents and their families should consider alternatives if a pristine, modern facility with state-of-the-art amenities is non-negotiable. There are persistently reported issues ranging from pest concerns to perceptions of inconsistent safety and supervision. Some families describe neglect or mistreatment, including accusations of overmedication and poor handling of residents’ personal needs. Admissions and communication gaps have also been flagged by a portion of reviewers, along with claims of staff turnover and uneven responses to call lights or emergencies. These accounts, while not universal, are serious enough to warrant careful vetting for anyone prioritizing flawless operations or airtight staffing.

The core positives at Windsor do translate into meaningful advantages that partly offset the drawbacks. The caregiving staff are repeatedly praised for patience, professionalism, and genuine kindness, with several narratives highlighting nurses and CNAs who stay connected to residents and their families. The rehab program, therapy, speech, and occupational, receives frequent commendation for practical progress and a disciplined, patient-driven approach. End-of-life moments are described as handled with dignity and compassion, and the broader activities program, bingo, crafts, spiritual group activities, and holiday celebrations, helps maintain engagement and mood. For families navigating Medicaid, the admissions and billing process can be navigable, easing a common stress point and enabling smoother transitions into care. In moments of crisis, the staff’s quick, life-saving actions have left a lasting impression on residents and families alike, underscoring a capacity to respond decisively when it matters most.

Yet the most consequential inconsistency here is the tension between remarkable personal care and the specter of serious negative anecdotes. Some residents’ families sing praises about staff warmth, continuity, and the way a particular aide or nurse becomes a steady, reassuring presence. Others recount experiences that feel unsafe or neglected, lost personal items, delayed assistance, or distressing hospitalizations attributed to inadequate supervision. The facility’s ability to sustain consistent leadership and dependable response times appears variable in the eyes of families, and that variance matters a great deal when choosing a place where daily life hangs on reliable, attentive care. Families should be prepared to probe not only generic promises but specific practice patterns: how care plans are updated, how frequently staff communicate changes, and what steps exist to address resident complaints before they escalate.

From a decision-making standpoint, Windsor Duval presents a balanced equation. If immediate, hands-on caregiving, a robust rehab trajectory, and sustained family involvement are the top priorities, Windsor often delivers outcomes that families can trust, especially in acute or subacute recovery phases where progress and motivation matter. The facility’s strengths, dedicated CNAs, capable therapy teams, and genuine acts of kindness during difficult times, can offset many routine inconveniences and provide a pathway to meaningful improvement. However, for families whose deal breakers include stringent cleanliness expectations, flawless incident reporting, or unassailable staffing consistency, Windsor should be scrutinized with state inspection histories, recent staff turnover data, and direct conversations with frontline caregivers before making a final commitment.

In practical terms, this community is a strong candidate for long-term residents who value care continuity and a family-centric atmosphere, and for those who require solid rehab support with an emphasis on restoring or maintaining independence. Prospective residents should interrogate the leadership structure, inquire about current staffing ratios, and request a candid tour that includes observation of call-light responses, meal service timing, and participation in activities. Ask about current residents’ care plans for dementia or Parkinson’s disease, verify how med administration is tracked, and seek direct feedback from current families on communication effectiveness. If Doris, Pam, Amber, or other consistently cited staff members are important to your loved one’s well-being, confirm whether these team members are available or if turnover may disrupt the continuity you’re seeking.

The bottom line is clear: Windsor Nursing and Rehabilitation Center of Duval can be an excellent match for families who prize compassionate, engaged caregiving, strong rehab capabilities, and a culture of treating residents like family. It remains a credible option for those who want reliable administrative help navigating benefits and ongoing family communication. Yet the decision hinges on tolerance for the facility’s documented inconsistencies and the real-world experiences of families who have faced safety concerns or care gaps. If a flawless safety and oversight record is non-negotiable, or if ultra-modern facilities are a priority, it is prudent to cast a wider net and compare alternatives. For families willing to roll up sleeves, engage with staff, and monitor care closely, Windsor offers a meaningful opportunity to support a loved one’s health, dignity, and daily happiness, even when challenges arise.

Features

Housing

  • 198 resident community capacity 198 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Austin-Bergstrom International (16 miles away) Austin-Bergstrom International (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Windsor Nursing And Rehabilitation Center Of Duval, located in Austin, TX, is a premier assisted living community that offers a wide range of amenities and care services to its residents. This beautifully furnished community provides a comfortable and safe environment for seniors looking to maintain their independence while receiving the support they need.

The community boasts a variety of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site for haircuts, styling, and pampering. Residents can enjoy their favorite TV shows with cable or satellite TV in their private rooms. Community-operated transportation ensures convenient access to local shopping centers, entertainment venues, and other places of interest. A computer center enables residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining where residents can savor delicious meals prepared by professional chefs. Additionally, a fitness room and wellness center provide opportunities for physical exercise and wellness programs.

Residents can choose from fully-furnished apartments that include private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that living spaces are well-maintained at all times. Move-in coordination is available to assist new residents with the transition process.

The community also offers various care services to meet individual needs. With 24-hour call systems and supervision, assistance is readily accessible whenever required. Staff members provide daily assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Special dietary restrictions including diabetes diets are catered for during meal preparation and service.

In addition to these amenities and care services, the community focuses on promoting mental wellness through specialized programs. Planned day trips and scheduled daily activities help keep residents engaged and entertained throughout the day.

The Windsor Nursing And Rehabilitation Center Of Duval is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity. This allows residents to easily access the services they need and also enjoy recreational activities in the surrounding area.

Overall, this assisted living community offers a comprehensive range of amenities, care services, and convenient location, making it an ideal choice for seniors seeking a vibrant and supportive community in Austin, TX.

Nearby Places of Interest

Restaurants

  • Pappadeaux Seafood Kitchen (0.2 miles)
  • Chuy's (0.2 miles)
  • Chick-Fil-A (1.2 miles)
  • McDonald's (1.3 miles)
  • Gloria's Restaurant (1.6 miles)
  • Yard House (1.6 miles)
  • Perrys Steak House And (1.6 miles)

Pharmacies

  • Walgreens (0.2 miles)
  • Randalls Pharmacy (1.1 miles)
  • Walgreens (1.8 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (3.2 miles)

Hospitals

  • Seton Northwest Hospital (0.9 miles)
  • Reliant Rehab Central Tx (5.5 miles)

Physicians

  • Texas Orthopedics, Sports & Rehabilitation Associates (1 miles)
  • National Instruments (1.2 miles)
  • McCormick Vision Source (1.7 miles)
  • Austin Area OBGYN (2.3 miles)
  • ADC Family Practice (2.4 miles)
  • Sinus & Snoring Specialists (2.4 miles)
  • Austin Thyroid & Endocrinology (2.5 miles)

Parks

  • Balcones District Park (1.5 miles)
  • Domain Central Park (1.8 miles)
  • Domain Central Dog Park (1.9 miles)
  • Rattan Creek Park (2.3 miles)
  • H-E-B Plaza (2.5 miles)
  • Arboretum Park (3.6 miles)
  • Walnut Creek Metropolitan Park (3.8 miles)

Cafes

  • Starbucks (1.7 miles)
  • Houndstooth Coffee (1.7 miles)
  • Starbucks (1.9 miles)
  • Turnstile Coffee, Beer and Spirits (2.6 miles)
  • Starbucks (3.5 miles)
  • Starbucks (4 miles)
  • Panera Bread (4.2 miles)

Theaters

  • Alamo Drafthouse Village (4 miles)
  • AMC Tech Ridge 10 (4.4 miles)
  • Pflugerville Tinseltown Cinemark Cinema (5.2 miles)
  • Alamo Drafthouse Lakeline (5.4 miles)

Places of Worship

  • Saint Louis King of France Catholic Church & School (4.6 miles)
  • St Vincent De Paul Catholic Church (5.1 miles)
  • Holy Word Lutheran School (5.3 miles)

Transportation

  • MetroRail Lakeline Station (5.1 miles)

Frequently Asked Questions

Where is Windsor Nursing And Rehabilitation Center Of Duval?

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