West Oaks Nursing And Rehabilitation Center

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  • Interior

    A stylish and inviting living room with modern furniture and blue accents.

  • Decor

    A well-furnished hospital patient room featuring a bed, medical equipment, and natural light.

  • Building

    A building entrance with tall pillars and a covered awning.

  • Dining

    A spacious and well-lit dining area featuring wooden tables and chairs, ideal for community gatherings.

  • Landscaping

    Entrance sign of West Oaks surrounded by lush greenery.

  • Exercise Equipment

    A physical therapy room equipped with exercise machines, designed for rehabilitation and recovery.

  • Office

    A well-organized office desk with office supplies, plants, and technology.

  • Waiting Area

    A modern hospital reception area with a clean and inviting design.

  • Gym

    A neatly organized fitness storage rack featuring various exercise tools such as dumbbells and resistance bands.

  • Workspace

    A cozy art studio filled with various magazines and a workspace for creativity.

  • Accessibility

    A senior individual using a tablet on a stand, highlighting the role of technology in enhancing accessibility and independence.

West Oaks Nursing And Rehabilitation Center

3200 West Slaughter Lane, Austin, TX 78748

For more information about senior living options: (844) 490-3973

4.3 from 82 reviews
5 stars
64
4 stars
4
3 stars
1
2 stars
1
1 stars
12

Skilled Nursing Facility

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    Overall Review of West Oaks Nursing And Rehabilitation Center

    Pros

    • pro The staff is friendly and easy to approach.
    • pro The facility is extremely clean and well maintained.
    • pro The activities director is fantastic and loved by residents.
    • pro The atmosphere is welcoming and makes visitors feel at home.
    • pro The therapists are great, personable, and genuinely care for residents.
    • pro The staff is attentive, professional, and kind.
    • pro Residents appear happy and are often seen singing along to music during activities.
    • pro Staff members go above and beyond to assist families and residents.
    • pro Families feel their loved ones are treated like family.
    • pro The overall experience is compassionate, with staff focused on residents' well-being.

    Cons

    • pro West Oaks is regularly understaffed, which impacts resident care.
    • pro The administration is dismissive and at times outright bullying.
    • pro Chronic short staffing led to residents sitting in soiled diapers for hours.
    • pro The administration pressured families to discharge loved ones before it was safe, an unsafe discharge.
    • pro There was an incident where a staff member belittled and yelled at a patient.
    • pro The administration is focused more on numbers than on patients' well-being.
    • pro The admission process is described as poor or non-existent.
    • pro Some reviewers advise against sending a loved one to West Oaks.
    • pro Language barriers hinder communication, as most residents speak Spanish and not English.
    • pro A resident was given four times the insulin needed, resulting in a diabetic coma.

    Review

    West Oaks Nursing and Rehabilitation Center appears in the collective impressions of visitors and families as a place of warmth, care, and everyday commitment to residents, even as it faces some of the challenging realities common to many long-term care facilities. Across a broad set of remarks, people describe a welcoming atmosphere, clean surroundings, and a staff that often goes out of its way to make residents feel at home. Families frequently mention the smiling faces and genuine kindness of caregivers, noting that the environment can feel calm and patient-centered when everything is running well. The repeated echoes of appreciation for the care teams and the activities program suggest that when the center hits its stride, residents and their loved ones experience a meaningful sense of security and belonging.

    A number of reviewers highlight the positive, person-to-person aspects of care. The activity programming is frequently praised, with visitors repeatedly commenting on the engaging and meaningful opportunities offered to residents. One reviewer singled out the activities director, Rita, for being awesome; others mention therapies as a strong point, describing therapists as personable, capable, and genuinely caring. The sense that staff members know residents individually and treat them like family comes through across several testimonials. Specific staff are repeatedly named for their warmth and attentiveness: caregivers, nurses, and front-desk personnel alike are described as friendly and helpful, with many people mentioning that staff greet residents with smiles and take the time to make family members feel welcome and informed.

    The building's cleanliness and the overall atmosphere also earn high marks. Reviewers describe West Oaks as a clean facility, with comments about fresh air, a pleasant odor, and tidy rooms that are swept, mopped, and well-maintained. Families frequently express appreciation for the environment as a place that feels safe and respectful toward residents. The sense of a well-kept setting contributes to the comfort families feel when visiting and contributes to the overall impression that West Oaks is a place worth considering for long-term care or rehabilitation needs.

    Several accounts center on the people who do the day-to-day work. Names pop up repeatedly in praise for the front-line staff - CNAs, nurses, therapists, and support staff - who are described as attentive, patient, and dedicated to doing their jobs well. In long passages of gratitude, families acknowledge the hard work and long hours that staff put in to help residents manage daily needs, mobility, and recovery. Some reviewers even recount specific acts of support, such as staff helping a resident stay connected with loved ones, arranging and aiding with essential communications, or going the extra mile to facilitate activities or routines that improve quality of life. A longtime visitor specifically lists many individuals by name across departments, expressing heartfelt thanks for the care they provided and noting that the staff's kindness and encouragement helped the resident exercise and stay engaged.

    Amid the many positive notes, several reviewers do raise concerns that reflect broader industry challenges. A recurring theme is understaffing, with phrases like "understaffed, which seems to be the norm for nursing homes" and "West Oaks is like many nursing homes - understaffed" appearing in the feedback. In some instances, this has translated into real impacts on resident comfort and safety, such as a resident sitting in a soiled diaper for extended periods due to short staffing. These accounts acknowledge the hard work of floor staff while pointing to systemic pressure that can impede timely care or the consistency some families hope to see. Evaluations also include cautionary observations about administrative dynamics, with at least one review describing dismissive or bullying behavior from administration and a perceived shift of focus toward metrics over patient welfare. One account also details a dangerous-appearing discharge pressure and a troubling medication-related incident, underscoring how critical the interplay between clinical care, administration, and family advocacy can be.

    The mix of praise and warning within the reviews paints a nuanced portrait of West Oaks. When the care team is fully engaged and adequately supported by administration, families report compassionate, individualized care and a culture that feels like a community rather than a facility. The positive experiences often center on moments of connection - staff taking time to listen, friends and family welcomed into the care process, and residents shown respect and consideration in daily activities and medical oversight. When staffing or administrative constraints bite, families describe anxiety around safety, communication gaps, and the need to advocate actively for safe treatment and timely decisions. Still, even in such difficult contexts, the overarching message from many visitors is one of deep gratitude for the staff's genuine commitment and the center's potential to provide meaningful, dignified care.

    In sum, West Oaks Nursing and Rehabilitation Center emerges as a place with substantial strengths and a recognizable, heartfelt commitment to residents. The warmth of the care teams, the engaging activities, and the cleanliness of the environment stand out as core positives that leave families feeling hopeful and grateful for the care their loved ones receive. At the same time, the reviews do not shy away from the realities of understaffing and administrative tensions that can affect experiences at times. The overall narrative suggests a facility that is deeply capable of delivering compassionate care and creating moments of genuine connection, while also needing continued attention to staffing levels, consistent administrative practices, and proactive safety measures. For families considering West Oaks, the takeaway is clear: the center has much to offer in terms of personally attentive care and a welcoming atmosphere, but it is wise to engage proactively with the care team and administration to ensure that residents' needs are met consistently and safely.

    Features

    Housing

    • 125 resident community capacity 125 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Austin-Bergstrom International (10 miles away) Austin-Bergstrom International (10 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    West Oaks Nursing and Rehabilitation Center in Austin, TX is a top-notch assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.

    The community boasts a variety of amenities designed to enhance the residents' quality of life. A beauty salon is available for those who want to pamper themselves, while cable or satellite TV ensures entertainment options are always within reach. Community operated transportation is provided for convenient outings, and there is a computer center for staying connected with loved ones. The dining room offers restaurant-style dining, and there is also a kitchenette for residents who prefer to prepare their own meals. Housekeeping services maintain a clean and tidy living environment, while move-in coordination assists with the transition process. Outdoor space and gardens provide opportunities for relaxation and enjoying nature, while the fitness room and wellness center promote physical health. Wi-Fi/high-speed internet keeps residents connected in this modern age.

    Care services at West Oaks Nursing and Rehabilitation Center are second to none. With 24-hour call systems and supervision, residents can feel safe knowing assistance is just a call away. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures timely administration, while special dietary restrictions are accommodated through diabetes diets and plans for specific needs. Transportation arrangements are made for both non-medical purposes and doctor's appointments.

    Residents at West Oaks Nursing and Rehabilitation Center will never have a dull moment thanks to an abundance of activities offered here. Concierge services provide personalized attention, while fitness programs keep residents active and healthy. Planned day trips offer exciting adventures outside the community walls, while resident-run activities allow individuals to engage with their peers on their own terms. Scheduled daily activities ensure there is always something to look forward to.

    Situated in Austin, Texas, West Oaks Nursing And Rehabilitation Center also benefits from its proximity to various amenities in the area. There are six cafes, four parks, 15 pharmacies, 17 physicians, 27 restaurants, two theaters, and one hospital nearby. This ensures that residents have easy access to essential services and entertainment options whenever needed.

    Overall, West Oaks Nursing And Rehabilitation Center provides a comfortable and supportive environment for seniors in need of assisted living. With its comprehensive amenities, care services, and convenient location, this community is an excellent choice for those seeking a fulfilling and vibrant lifestyle in their golden years.

    Nearby Places of Interest

    Cafes

    • Starbucks (0.4 miles)
    • Summer Moon Coffee (2.1 miles)
    • Starbucks (2.7 miles)
    • Starbucks (4 miles)
    • Radio Coffee & Beer (4.6 miles)
    • Starbucks (4.8 miles)
    • Black Rock Coffee Bar (5.4 miles)

    Pharmacies

    • CVS Pharmacy (0.6 miles)
    • Walgreens (1.2 miles)
    • Walgreens (1.8 miles)
    • Walgreens (2.2 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (2.5 miles)
    • CVS Pharmacy (2.6 miles)

    Restaurants

    • South Austin Beer Garden (1.4 miles)
    • Valentina's Tex Mex BBQ (2.1 miles)
    • Culver's (2.3 miles)
    • Chuy's (2.4 miles)
    • Whataburger (2.6 miles)
    • Luby's (2.7 miles)
    • Flores Mexican Restaurant (2.7 miles)

    Physicians

    • Amy S. Bekanich, MD (1.8 miles)
    • ADC Pediatrics (2.2 miles)
    • Plastic Surgery Austin (2.2 miles)
    • Balcones Pain Consultants (2.2 miles)
    • Austin Artistic Dental (3.4 miles)
    • My Eyelab (3.4 miles)
    • Total Men's Primary Ca (3.6 miles)

    Theaters

    • Alamo Drafthouse Cinema (2 miles)
    • Regal Metropolitan (4.4 miles)
    • AMC Barton Creek Square 14 (5.5 miles)

    Parks

    • Mary Moore Searight Metropolitan Park (2.1 miles)
    • Dittmar Park (2.3 miles)
    • The Watering Bowl (3 miles)
    • Windmill Run Park (4.9 miles)
    • Onion Creek Metro Park (5.1 miles)
    • Franklin Park (6.1 miles)

    Hospitals

    • Austin Oaks Hospital (3.5 miles)

    Places of Worship

    • Faith United Methodist Church (5.6 miles)

    Frequently Asked Questions

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