Heritage Park Rehabilitation And Skilled Nursing Center
Save2806 Real Street, Austin, TX 78722
For more information about senior living options: (844) 490-3973
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Physical therapists are described as great. Yolanda, Tori, Kay, and Stephen were described as working very hard and showing genuine care. The facility is described as highly recommended, with friendly therapists and helpful staff who answer questions and attend to patients' needs. Some reviewers described it as a nice place to work. Visitors reported feeling welcomed by staff and that Heritage Park would be the best home for their loved ones. A visitor found the facility very clean and noted the staff were very nice. The staff are described as the differentiating factor, with residents forming genuine relationships with them, and the facility is recommended for long-term care or rehab. Families reported their loved ones were well cared for, with staff keeping them informed and treating them with grace and dignity.
The facility is described as very run down with roaches, dirt in corners, warped ceiling tiles, and overall neglect; it should be gutted. Residents' rooms are reported to smell of urine and lack bed linens, clean clothes, or showers, with filthy mattresses. Staff are perceived as slow, unfriendly, unconcerned, and often more focused on paperwork than patient care. The site is not considered appropriate for dementia care due to unqualified staff and lack of proper supervision. There is risk of harm for wheelchair users when staff do not supervise or assist them in public areas. The building is hot and humid, with non-central HVAC and some rooms' AC off or nonfunctional. Neglect and laziness among staff are cited, with inconsistent assistance for hygiene and mobility. Incidents of missing personal items or money are reported, with families not always informed. Some reviews allege racism within the facility. Care decisions are described as driven by insurance payments rather than residents' well-being.What comes through in these comments is a strikingly mixed picture of Heritage Park, with voices ranging from urgent concern about safety and cleanliness to sincere appreciation for certain staff members and moments of quality care. Taken together, the impressions form a complicated mosaic: some days and rooms feel like a well-run, caring environment; other times, people describe conditions and behaviors that raise serious red flags about basic comfort, dignity, and safety for residents, especially those with dementia or mobility challenges.
Several readers paint a harsh portrait of the facility's condition and operational culture. They describe a building that feels worn, dirty, and poorly maintained: roaches in sight, dirt and grit in corners, warped and sagging ceiling tiles, and an overall sense that the physical plant should be gutted or thoroughly renovated. Humidity and heat are recurring themes, with some rooms lacking consistent air conditioning or functioning environmental controls, making the environment uncomfortable and potentially unsafe for frail residents. The impression of neglect is reinforced by reports of persistent odors, including urine in a resident's room, and by accounts of rooms that felt dirty or inadequately prepared for new arrivals.
Safety concerns appear prominently in several accounts. In one particularly distressing visit, a friend who had been placed in the facility arrived in a room that reeked of urine, with no bed linens, a filthy mattress, and no showers or fresh clothes for a week. Staff responses or attitudes at that moment left the visitor shaken, contributing to an overarching worry that residents are not being kept clean, rested, or adequately attended to. Beyond that, there are descriptions of slow or reluctant responses from staff when residents needed help, doors not opened promptly, and a sense that visitors or even residents were treated as nuisances rather than as people in need of care. The concern extends to routine outings and interactions in the community outside the facility: wheelchair users and other residents often appear to be navigating streets and public spaces with insufficient supervision or safety oversight, which some observers say leaves them vulnerable to injury or being stranded far from home.
Several reviewers take aim at the facility's dementia care capabilities and staffing. There are persistent accusations that the staff may not be properly trained or equipped to handle dementia or severe disability, with repeated mentions of unqualified personnel and a lack of adequate supervision. Some comments suggest that financial incentives - specifically insurance payments and bed occupancy - may be driving decisions about patient length of stay rather than focusing on the patient's best interests. The broader question raised is whether the facility's leadership and management are providing the right level of clinical oversight, staff training, and patient-centered supervision.
Not all feedback is negative, however. A number of posts highlight dedicated individuals - Yolanda, Tori, Kay, and Stephen - who are described as clearly caring, hardworking, and attentive, making meaningful differences in residents' daily lives. Some reviewers praise therapists, nurses, and other staff who are responsive, communicative, and engaged with families. A few visitors recount positive experiences when they visited or interacted with staff who made residents feel seen and supported, and other posts describe days when the facility felt clean, welcoming, or reassuring, with staff who were kind to visitors, patients, and families alike. A couple of reviewers even describe visits that felt warm and hopeful, with good impressions of some staff and of the overall environment on those days.
The discourse around the financial and administrative layer of care emerges as a recurring theme. Several accounts reference the difficult reality many families face when attempting to navigate long-term care decisions, insurance coverage, and the pace at which decisions are made. Some reviewers describe the sense that care decisions are influenced by the economics of insurance payments rather than the clinical needs or preferences of residents. Others recount interactions with doctors who appear distant or infrequently present, leaving families to question who is truly guiding treatment plans and daily routines. This tension between cost, policy, and patient welfare sits alongside the more immediate concerns about cleanliness, safety, and staff responsiveness.
Interwoven with the criticisms are stories of positive experiences that remind readers that care facilities can be places of genuine compassion and competence. There are comments praising pleasant introductions to the facility, friendly staff who greet visitors warmly, and families who felt their loved ones were being cared for with dignity. Some residents or visitors describe moments of genuine connection between staff and residents, with relationships that feel real and comforting. There are also anecdotes of clean and well-maintained spaces, and visits where residents were treated with warmth and respect, which offer a hopeful counterbalance to the more troubling reports.
Taken as a whole, the collection of reviews presents a facility with a broad spectrum of performance and experience. On one end, there are alarming accounts of neglect, unsanitary conditions, and unsafe practices that would understandably trigger strong concern from families and community members. On the other end, there are affirmations of dedicated staff, moments of high-quality care, and experiences in which residents appeared well cared for and respected. The common thread is a call for stronger oversight, better training, more consistent staffing, and a safer, cleaner environment for all residents - especially those with dementia or significant mobility challenges. The community's message is clear: when Heritage Park works well, it works very well; when it falters, the gaps are significant and distressing, underscoring the need for ongoing evaluation, accountability, and a sustained commitment to patient-centered care.
190 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Park Rehabilitation and Skilled Nursing Center is an assisted living community located in Austin, TX. Our facility offers a wide range of amenities to ensure the comfort and enjoyment of our residents. These amenities include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room for delicious restaurant-style dining, a fitness room for physical exercise, fully furnished living spaces, a gaming room for entertainment, a garden for outdoor relaxation, housekeeping services to maintain cleanliness, kitchenettes for personal use, move-in coordination assistance, outdoor space to enjoy nature, private bathrooms for privacy and convenience, a small library for reading enthusiasts, telephones for easy communication with loved ones, non-medical transportation arrangement services as well as transportation to doctors' appointments when needed. Our wellness center ensures that residents have access to resources promoting their physical and mental well-being. In addition to Wi-Fi/high-speed internet connectivity throughout the premises.
At Heritage Park Rehabilitation and Skilled Nursing Center, we provide comprehensive care services round the clock. Our staff is available 24/7 and there is a call system in place to address any emergencies promptly. We offer assistance with activities of daily living such as bathing and dressing. Our dedicated team also assists with transfers when necessary. Our trained professionals provide diabetes-specific dietary plans and meal preparation services. Medication management is another essential service offered at our community. We prioritize mental wellness by offering tailored programs to support our residents' emotional health.
We understand that every individual has unique dietary needs; therefore we accommodate special dietary restrictions when it comes to meal planning.
Our community's vibrant atmosphere extends beyond the amenities and care services we provide. Residents can enjoy concierge services that cater to their needs and preferences. Fitness programs help individuals stay active and maintain good health while planned day trips offer opportunities for exploration outside the community walls. Resident-run activities encourage socialization among peers and scheduled daily activities ensure there is always something exciting happening.
Heritage Park Rehabilitation and Skilled Nursing Center is nestled in a convenient location, with several dining options, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals just a short distance away. Residents can easily access additional amenities and services within the surrounding community.
At Heritage Park Rehabilitation and Skilled Nursing Center in Austin, TX, we strive to create an environment where our residents can thrive and enjoy a fulfilling lifestyle while receiving the necessary care and support they need.
Heritage Park Rehabilitation And Skilled Nursing Center is located at 2806 Real Street, Austin, TX 78722 in Travis County, Texas
Heritage Park Rehabilitation And Skilled Nursing Center on seniors.fyi includes 6 photos including images showing interior, wheelchair, decor, parking, daylight, windows, reception area, nursing home, and more.
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Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
Comprehensive Guide to Qualifying for Home Health Care Services
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Interior
Decor
Trees
Landscaping
Reception Area
