Rogersville Rehab

Pros

• The staff attending to him were top-notch and consistently met his needs in a timely manner.
• Michelle Hoskins, DON, is outstanding.
• The staff were compassionate and respectful to the family, both during and after his passing.
• Michelle Hoskins kept the family updated on progress and needs.
• The nurses were wonderful - present, caring, and knowledgeable.
• The speech therapist Keith was exceptional and actively contributed to his recovery.
• Sarah in physical therapy set clear goals and communicated them well.
• Carmen, the case manager, was proactive and stayed ahead of the plan.

Cons

• The food is terrible and would not be good enough for animal slop.
• Most of the facility has a severe moisture problem.
• The people who own and run this company don't seem to care about quality.
• Bottom line: avoid staying here.
• They were understaffed and would leave the resident on the toilet for an hour.
• Meds are never on time.
• Signature was the worst home the reviewer had ever experienced.

Review

Signature HealthCare of Rogersville draws a wide range of opinions from families and caregivers who have interacted with the facility in recent months. On one end, several families recount experiences of compassionate, attentive care during difficult health journeys. They describe staff as dedicated, responsive, and respectful, with particular appreciation for the way care plans were carried out and for the sense of support provided during the most trying times. In multiple accounts, the care team is highlighted for being "Top Notch," for meeting needs promptly, and for communicating clearly with families about progress and next steps.

Across a number of reviews, the nursing and therapy teams receive high praise for their professional competence and the collaborative approach to healing. Families note that nurses, aides, and therapists worked together to address complex medical needs, including tracheostomy care, suctioning, oxygen management, and mobility goals. Specific individuals are named for contributing to a positive trajectory: a discharge-planning case manager who stayed three steps ahead, a speech therapist who actively engaged a patient in goals and explanations, and a physical therapist who crafted practical, motivating plans that helped a resident regain independence. The director of nursing, Michelle Hoskins, is repeatedly singled out as outstanding and instrumental in giving families confidence and reassurance during a loved one's stay.

Beyond direct clinical care, several testimonials underscore the emotional support and professional courtesy families experienced. Post-stay, the staff are described as compassionate and respectful, with timely notifications and careful handling of sensitive moments after a loved one's passing. When questions or problems arose, families felt the administration and staff were responsive and solution-focused, and insurance issues were handled with minimal stress. Taken together, these narratives paint a picture of an organization capable of delivering very humane, patient-centered care when the team is aligned and well-coordinated.

However, not every experience aligns with these very positive impressions. A number of reviews raise significant concerns about quality in other areas. Some reviewers describe the food as unacceptable, with one harsh assessment comparing it to animal slop, and others mentioning a moisture problem throughout much of the facility. There are doubts about ownership priorities and commitments to quality of care, with warnings to "avoid staying here" in at least one strongly negative post. These critiques suggest that the facility's environment - food, sanitation, and overall facility conditions - may vary by unit or over time, contributing to mixed overall impressions.

Several accounts recount troubling incidents that have shaped perceptions of safety and quality. One review details a severe accident where a patient fell from a wheelchair, resulting in a serious injury and subsequent life-support treatment, followed by criticism that appropriate cleaning and immediate care were not performed at the incident scene. Other reviewers describe experiences of short-staffing, delayed responses to patient needs, and lapses in basic care functions, including medication administration timing and routine vital checks. Such anecdotes illustrate how the same facility can be experienced as vastly different depending on staffing, shift coverage, and the specific care team involved on a given day.

Amid the positive and the problematic, some reviews offer a remarkably balanced or mixed tone. A caregiver who has spent decades in the field expresses strong confidence in the facility's capabilities, praising the team's professional conduct, the thoroughness of rehab efforts, and the reliability of staff under demanding circumstances. Conversely, another family member recounts longstanding dissatisfaction with management and communication, highlighting inconsistent information about medications and treatment plans, concerns about safety routines, and perceived pressure toward discharge without a fully secure plan in place. These divergent experiences emphasize that individual interactions with staff members can strongly influence overall impressions, even within the same facility.

In sum, Signature HealthCare of Rogersville appears to be a place of both high praise and stern critique. The most consistently lauded aspects center on the compassion, expertise, and dedication of many nurses, aides, and rehabilitative therapists, with Michelle Hoskins frequently highlighted as a standout leader in delivering patient- and family-centered care. Yet persistent concerns about food quality, facility conditions, staffing levels, and some communication gaps remind readers that experiences can vary widely. For families evaluating care here, the terrain is clearly mixed: strong clinical leadership and empathetic frontline care can deliver meaningful, positive outcomes, but potential patients and their loved ones may also encounter periods of frustration or distress related to resource constraints and operational challenges.

Restaurants

• Rogersville, Tn Vfw Post 9543 (0.2 miles)
• Peking Chinese Restaurant (0.6 miles)
• Cowboy's Steakhouse (0.7 miles)
• Domino's Pizza (0.7 miles)
• Burger King (0.8 miles)
• Sonic Drive-In (0.8 miles)
• Subway (1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Medicine Shoppe (1 miles)
• U-Save Drug Center (2.6 miles)
• U-Save Discount Drugs (2.6 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (2.7 miles)
• Health Mart Pharmacy (7.9 miles)

Hospitals

• Hawkins County Memorial Hosp (1.6 miles)
• Hawkins County Memorial Hospital (2.4 miles)
• Hancock County Hospital (14.9 miles)

Places of Worship

• Greater Vision Ministries (1.8 miles)
• Southern Baptist Convention (2.3 miles)
• Grace Fellowship Assembly of God (2.4 miles)
• Southern Baptist Convention (4.4 miles)
• The Gathering (4.8 miles)
• New Life Pentecostal Church (5 miles)
• Choptack Baptist Church (6.3 miles)

Physicians

• West Main Medical Center (2.3 miles)
• Rogersville Medical Complex (2.6 miles)
• Cherokee Health Systems (16.7 miles)
• Lakeway Dental Center (16.7 miles)
• Church Hill Free Medical Clinic (17.3 miles)
• Greeneville Orthopaedic Clinic PC (19.8 miles)
• Greeneville Pediatric Clinic (19.8 miles)

Parks

• Creekside Park (8.1 miles)
• Baileyton Park (11.1 miles)
• Church Hill Jaycee's City Park (16.5 miles)
• Morristown Dog Park At Jaycee Field (19.9 miles)
• Jonesville Park (20 miles)

Transportation

• U-Haul (11.9 miles)
• U-Haul Neighborhood Dealer (14.6 miles)
• U-Haul Moving & Storage (19.3 miles)
• U-Haul Neighborhood Dealer (19.4 miles)
• U-Haul (19.6 miles)

Theaters

• Carmike Cinemas Towne Crossing 8 (19.2 miles)

Cafes

• Coffee Barrel (19.9 miles)