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4 from 51 reviews
5 stars
34
4 stars
4
3 stars
1
2 stars
2
1 stars
10
Overall Review of Rogersville Rehab
common8 reviews mention this
The facility is often described clean
Residents and families frequently note the facility looks clean and well-kept.
Multiple reviews say the building is clean, including comments about no odors and a generally tidy environment. Leaders and visitors also describe the facility as always clean and lovely. A few reviewers raise concerns too, including a reported moisture problem and a case where blood on the floor was not cleaned promptly.
common40 reviews mention this
Staff warmth and hands-on care stand out
Many reviewers describe staff as caring, attentive, and invested in residentsā comfort.
Across the reviews, families often describe staff as welcoming and treating residents like family, with nurses and caregivers who are responsive to needs. Several reviewers also describe care as thorough, including therapy, nursing, and social services working together, plus staff members who communicate and address issues. There are also negative staff experiences in the reviews, including complaints about rudeness, broken responsiveness, and medication or support not being handled as expected.
caveat7 reviews mention this
Food quality is mixed
Food gets mixed feedback, with some praising meals and others calling it unacceptable.
Some residents and visitors praise meals as delicious, nutritious, and good overall, and a few mention food being handled correctly right away. Other reviews are sharply critical, including claims that food is terrible and not appropriate for dietary needs like diabetes. A couple of reviews also tie meal satisfaction to the broader experience, such as enjoying dining along with therapy or courtyard time.
caveat5 reviews mention this
Understaffing affects support timing
Some reviewers report staffing shortages and delayed help.
Several reviews describe weekends or shifts being short-staffed, which residents and families say led to slower assistance. There are also specific complaints about call-button response and limited help overnight, including one review describing only two CNAs in the building. A family member also reports a period where basic care support felt delayed, tying the issue directly to staffing coverage.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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