Whitehaven Community Living Center
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1076 Chambliss Road, Memphis, TN 38116
For more information about senior living options: (844) 490-3973
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The facility is wonderful. The OT, PT, and ST staff are very good at their jobs. The people are happy and full of joy and love. They would absolutely recommend this rehab facility to anyone. The new administrator is very professional and appears to care for the residents. Mr. Brown was wonderful. All residents are COVID-19 free. The CNAs were helpful, and the social worker and other staff seemed caring.
The head department is described as not caring about residents or staff, leaving them overworked and underpaid. There are very few workers; CNAs and nurses are scarce. The business office employee is unprofessional and poor at communication, described as having a smart mouth. The facility is labeled as the most trashy nursing home, with residents not given water and workers reportedly eating patients' food. There is a contagious outbreak, the night shift is a ghost town, aides are hard to find, and nurses are snoring at the nurses' station. Several items of clothing were lost despite labeling.The reviews about Whitehaven Community Living Center paint a picture of a facility with a broad spectrum of experiences. On one end, there are stark warnings from someone who identifies as an old employee, who urges families to remove loved ones promptly due to a perception of chronic staffing shortages, overwhelmed caregivers, and a disconnect between the leadership and the residents' daily needs. This account emphasizes "NO WORKERS," minimal CNA coverage, and a sense that the head department does not prioritize residents or staff. The message is urgent: overworked, underpaid staff, and a warning to pay attention before it's too late. It's a perspective rooted in insider frustration, highlighting double diapering, and a sentiment that the current leadership may not be effectively supervising the care environment.
Contrasting sharply with that warning, another review presents Whitehaven as a wonderful place observed by a visitor who interacted closely with both patients and staff. This observer notes that the facility's rehabilitation team - occupational therapists, physical therapists, and speech therapists - are "very good at their job." The reviewer describes residents as happy, full of joy and love, and cites a steady stream of engaging activities such as games, church, and other programs that contribute to a positive atmosphere. The message here is that quality clinical care and meaningful engagement can coexist with a warm, communal environment, and the overall impression is one of commendation and likelihood to recommend the rehab facility.
A separate entry offers a more nuanced angle by highlighting leadership changes and professional conduct in the administrative realm. It mentions a new administrator who is "very professional" and seems to care for the residents after years of service in various occupations. The reviewer even notes praise for a former administrator, Mr. Brown, while expressing hope that the new leader can endure the pressures of the role. The message includes a hopeful update: all residents were reported COVID-19 free at the time of the observation, accompanied by prayers for the dietary, nursing, social work, physical therapy, housekeeping, and business departments. Together, these reflections convey respect for leadership and concern for ongoing staff welfare and resident health.
There is also feedback focused on specific staff interactions that reads more negatively. One review targets the business office employee, describing her as unprofessional, unable to communicate effectively, and possessing a "smart mouth" with little informativeness. This critique suggests that, for some residents or families, communication with the administrative side of the facility can be a friction point that colors their overall impression, regardless of clinical care.
Another perspective is striking for its intensity and breadth of concern. A reviewer labels the place "the most trashiest nursing home I have ever been to," painting a bleak scene of neglected needs and unsafe conditions: alleged food being eaten by workers, residents not receiving water, a contagious outbreak, and a night shift described as a "ghost town." The account goes further to claim that aides are scarce, nurses are "snoring at the nurses' station," and that the facility remains open despite these conditions. This depiction emphasizes perceived neglect, safety risks, and poor staffing during crucial hours, offering a stark contrast to the more positive narratives.
Tucked into a final note is a more balanced, albeit still critical, observation: the CNAs were described as helpful, and other staff appeared caring, but there were incidents of lost clothing despite labeling. This suggests that even when core caregiving staff are attentive, logistical and administrative shortcomings can leave residents and families feeling unsettled. It underscores how day-to-day operations - such as tracking personal belongings - can influence overall satisfaction and trust in the facility.
Taken together, the range of reviews presents Whitehaven Community Living Center as a place with both commendable strengths and notable vulnerabilities. On the positive side, skilled clinicians and compassionate care appear to be accessible, with residents often described as engaged, supported in rehabilitation activities, and surrounded by a community that fosters joy and routine. Leadership transitions are portrayed with cautious optimism, and some staff members - especially CNAs and certain therapists - are highlighted as valuable, caring contributors to residents' well-being.
On the critical side, concerns about staffing sufficiency, especially during night hours, and the burden placed on existing workers are repeatedly voiced. The criticisms extend to administrative communication, with particular references to a business office employee's conduct and effectiveness. In the most alarming accounts, patrons describe serious lapses in safety and care, including inadequate hydration, outbreaks, and neglected basic needs, painting a scenario that demands attention and corrective action.
For families evaluating this facility, the mosaic of experiences suggests that outcomes may heavily depend on the specific shift, the particular caregivers assigned, and the leadership at the time of care. Prospective visitors might find strong clinical performance and engaging activities in some days, coupled with real concerns about staffing stability, administrative communication, and consistency of everyday care in others. It underscores the value of visiting multiple times, speaking with a cross-section of staff and residents, and weighing both praise and caution before deciding how Whitehaven fits a loved one's needs.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Whitehaven Community Living Center is an exceptional assisted living community located in Memphis, TN. With a wide range of amenities and care services, we strive to provide a comfortable and enjoyable environment for our residents.
Our community offers a variety of amenities to enhance the quality of life for our residents. From our beauty salon to help you look and feel your best, cable or satellite TV for entertainment, and a computer center for staying connected, we have everything you need. Our dining room offers restaurant-style dining with delicious meals prepared by our skilled staff. We also have a small library, gaming room, and outdoor space for relaxation and recreation.
For those in need of assistance or care services, we offer 24-hour call system and supervision to ensure the safety and well-being of our residents. Our highly trained staff is available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that medications are taken correctly.
At Whitehaven Community Living Center, we understand the importance of maintaining mental wellness. That's why we offer a mental wellness program to support our residents' emotional well-being. Special dietary restrictions are also accommodated to meet individual needs.
We believe in keeping our residents engaged and active through a variety of activities. Our concierge services are here to assist with any needs or requests. Fitness programs are available for those who want to stay active, along with planned day trips and resident-run activities. Scheduled daily activities ensure that there's always something fun happening within our community.
Conveniently located near pharmacies, physicians' offices, restaurants, transportation options, and hospitals, our community provides easy access to essential services outside the community.
At Whitehaven Community Living Center, we strive to create a warm and inviting atmosphere where all residents feel at home. With outstanding amenities and care services tailored to individual needs, we are dedicated to providing the highest level of comfort and support possible.
Whitehaven Community Living Center is located at 1076 Chambliss Road, Memphis, TN 38116 in Shelby County, Tennessee
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