Parkway Health & Rehab Ctr

Pros

• The place was clean and inviting, and the staff was friendly.
• The Admissions Director was gracious and concerned for the mother, which gave the reviewer a feeling of calm.
• The Admissions Director encouraged contact if there were concerns or questions.
• The professionals at Parkway Health and Rehab Center are fully qualified to address questions or concerns, and they are engaged and easy to talk to.
• The facility is fully staffed with security measures to ensure that all patients, staff and visitors are comfortable and well received, and follow-up is impeccable.
• The reviewer would definitely recommend Parkway Center to friends or family for rehab or healthcare.
• The Shelton family noted that Mrs. Small took very good care of their needs.

Cons

• The facility is described as a death trap.
• It is claimed that everyone wears diapers because staff are too lazy to help with bathroom needs.
• Patients go without food.
• Staff check on patients only once per shift and will close doors and ignore those who call out for help.
• The reviewer expresses strong dislike for the place and would not recommend it.
• The reviewer warns others to avoid the facility at all costs.
• The release process is terrible and long; medications are not sent to the pharmacy and staff provide the runaround, leaving the patient without needed meds.
• The reviewer advises family members, especially women, to check on their loved ones daily to ensure proper care.

Review

The collection of comments about Parkway Health and Rehab Center presents a landscape of strong contrasts. One reviewer begins with a straightforward, positive note: the place was clean and inviting, and the staff was friendly. In this view, the environment feels welcoming and the people working there project approachability, which sets a hopeful tone for anyone considering care or rehabilitation.

Yet another voice sharply contests the experience, describing the facility as an "Extremely a death trap." In this account, basic dignity and safety are called into question: claims that many patients wear diapers not by choice but because staff are unwilling or unable to assist with bathroom needs, that some residents go without food, and that checks occur only once per shift. The reviewer paints a grim picture of urgent needs going unheard, suggesting that a patient could be in distress and still be left with the door closed, effectively ignored. It's a stark, frightening contrast to the earlier praise of cleanliness and friendliness.

Amidst the strong warnings, there is also praise for the admissions process. The same reviewer who described the facility as dangerous later notes appreciation for the Admissions Director, describing them as gracious and genuinely concerned about the patient and family. This person felt reassured by the admission process and was encouraged to reach out with any concerns, which brought a sense of calm during a stressful period. This thread highlights that even within mixed experiences, there can be a meaningful, positive interaction that helps families feel heard during a challenging time.

Other reviewers focus on the professional caliber of the staff. One reviewer extols the Parkway Health and Rehab Center professionals as fully qualified to address questions and concerns, describing them as engaged and easy to talk to. This perspective emphasizes available expertise, accessibility, and a willingness to engage in dialogue, painting a picture of a team that communicates well with families and patients alike.

Several entries underscore a sense that security and reliable follow-up are part of the facility's framework. One reviewer mentions that the facility is staffed with security measures intended to keep patients, staff, and visitors comfortable and well received, and another notes impeccable follow-up. In these comments, a sense of order, safety, and responsive outreach stands in contrast to the more alarming claims elsewhere, suggesting that experiences may vary widely depending on who is involved and when.

In a concluding vein, a reviewer expresses a clear recommendation: if rehab or healthcare is needed, Parkway Center would be worth considering for a friend or family member, and thanks are extended for the support provided during a recent crisis. This view reinforces the positive potential of the facility when the right people and processes align, especially during critical moments when families are navigating difficult transitions.

However, other entries detail serious administrative and logistical frustrations that heavily weight the overall impression. A reviewer recounts a disheartening discharge experience - the release process was described as terrible and long, and after release, caregivers were asked to manage medications that Parkway supposedly would send, only to find the meds never arrived. A call to Parkway yielded the "run around," leaving the mother without essential daily medications. The intensity of these grievances cannot be overlooked, as they touch on critical continuity of care and basic patient needs.

From there, the sentiment turns even more pointedly negative: one reviewer declares they would not recommend the facility to an animal and urges avoiding it at all costs. The same voice expresses that, if there is no alternative, a family member should be checked on daily to ensure proper care is being provided. The severity of this stance underscores a profound lack of trust in the facility's ability to safeguard a loved one's health and well-being in the daily routines of care and supervision.

The most alarming note to some readers is a blunt, even provocative question about whether the facility is that bad, referencing a VA recommendation for an elderly father as a counterpoint. The juxtaposition of such a strong negative claim with an external endorser's opinion adds another layer of complexity: even in the face of negative experiences, some families seek outside validations when determining a recommended facility for vulnerable loved ones.

A final, cautionary line appears for families with female relatives in care: the advice to visit and check on them, and to seek medical attention if concerns arise, emphasizes the ongoing, hands-on responsibility families bear. The reviews collectively suggest that Parkway Health and Rehab Center can be a place of both solid, professional care and notable, potentially dangerous gaps, depending on the day, the staff on duty, and the specifics of each patient's situation.

Taken together, these comments illustrate a facility that is at once capable of delivering clean environments, courteous admissions processes, professional engagement, and diligent follow-up, and simultaneously vulnerable to significant lapses in safety, timely communication, and discharge management. For families weighing Parkway Health and Rehab Center, the message is clear: experiences vary widely, and close, ongoing involvement - especially during admission, discharge, and daily care - appears critical to achieving a favorable outcome.

This part of Memphis, Tennessee offers a diverse range of amenities that cater to the needs and interests of seniors. With several places of worship nearby like Shady Grove Missionary Baptist Church and St John's United Methodist Church, residents have access to spiritual support and community engagement. The area also boasts a variety of healthcare options including Physicians like Asbell, Penny Ut Hamilton Eye Institute and Sandeep Chilakala, MD, as well as hospitals such as St Francis Hospital and Le Bonheur Children's Hospital. Additionally, there are plenty of dining options like Loflin Yard and Central BBQ, pharmacies such as Walgreens and CVS Pharmacy for convenience, parks like Mud Island River Park for outdoor recreation, theaters like Malco Powerhouse Cinema Grill & MXT for entertainment, cafes like Kay Kafe for socializing over coffee, along with transportation services like Memphis International Airport for easy travel access. Overall, this part of Memphis provides a well-rounded environment for senior living with a mix of essential services and recreational opportunities.

Places of Worship

• Shady Grove Missionary Baptist Church (0.7 miles)
• St John's United Methodist Church (3.1 miles)
• Grace-St Luke's Episcopal Church (4 miles)
• Lindenwood Christian Church (5.2 miles)
• McLean Baptist Church (5.4 miles)
• Second Chance Fellowship (6.6 miles)
• Holy Trinity Community (6.9 miles)

Physicians

• South Third Health Loop (1.2 miles)
• Rentrop and Geater (2.5 miles)
• Regional Medical Center (3.1 miles)
• Asbell, Penny Ut Hamilton Eye Institute (3.1 miles)
• Sandeep Chilakala, MD (3.3 miles)
• Christ Community Family Medicine (3.3 miles)
• St Jude's Children Research Hospital (3.5 miles)

Restaurants

• Loflin Yard (1.4 miles)
• The Arcade Restaurant (1.8 miles)
• Central BBQ (1.9 miles)
• Wiseacre Brewery Downtown Taproom (1.9 miles)
• SOB Downtown (2 miles)
• Bar Ware (2.2 miles)
• Cimas (2.3 miles)

Theaters

• Malco Powerhouse Cinema Grill & MXT (1.8 miles)

Pharmacies

• Walgreens (2.7 miles)
• Walgreens (3 miles)
• RNP of Memphis (3.7 miles)
• Walgreens (3.9 miles)
• Walgreens (4.3 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.7 miles)

Parks

• Mud Island River Park (2.8 miles)
• Mississippi Greenbelt Park (3.7 miles)
• Overton Square (5.1 miles)
• Chickasaw Garden Park (6.1 miles)

Hospitals

• University Of TN Apha-Asp (3 miles)
• St Francis Hospital (3.1 miles)
• Regional One Health Main Campus (3.2 miles)
• Le Bonheur Children's Hospital (3.3 miles)
• Memphis VA Medical Center (3.4 miles)
• St Jude MRI Suite (3.4 miles)
• Collins Chapel Health Center (3.7 miles)

Cafes

• Kay Kafe (3.5 miles)
• Otherlands Coffee Bar & Exotic Gifts (4.6 miles)
• Starbucks (7 miles)

Transportation

• Memphis International Airport Crew Room (6.3 miles)
• National Car Rental (6.5 miles)
• TSA Security Check Point (6.6 miles)
• Memphis International Airport (MEM) (6.6 miles)
• Delta Sky Club (6.7 miles)
• FedEx AOC (6.7 miles)
• Wilson Air Center (6.8 miles)