Creekside Health and Rehabilitation Center

Pros

• Deanna and Regine are among Creekside's best therapists, and Jessica keeps residents' spirits up.
• Creekside makes residents feel like family.
• Mrs. Michele makes newcomers feel welcomed, encouraged, and supported.
• Lawanda and Tinberly are the best at their jobs; the facility is highly recommended.
• Sylvia at the front desk is friendly, kind, and helpful.
• Brandy, Jessi, and Regine provide excellent rehab care, aiding memory tasks for safety, dressing, and leg strengthening.
• Creekside Center truly cares for patients' well-being; nurses and assistants are professional; Regine and DeAnna are fantastic and patient.
• The staff is friendly and therapy is going well; therapists include Keely, Katie, DeAnna, and Jessi.
• The reviewer loves working at Creekside and being part of the team.
• The facility is spotless and clean, with residents appearing comfortable.

Cons

• Creekside is absolutely horrible, with substandard care and substandard food.
• The staff are rude, disrespectful, and unprofessional, and the environment is toxic with gossip.
• The facility is poorly maintained and not cleaned well.
• It is not a safe or caring place for anyone.
• The advertising and photos are lies; the facility is run down outside the entrance.
• The hallways and overall cleanliness smell horrible.
• Residents are discharged who cannot stand, leading to rehospitalization and catheter-related UTIs due to neglect.
• The facility is horribly understaffed, impacting timely care.
• Staff fail to provide prescribed medications and are frequently unavailable, causing long delays.
• They claim they will sue for elder abuse and neglect.

Review

Creekside Center is a place that brings a wide spectrum of experiences to light, showing how a single facility can feel like a warm, welcoming home to some and a source of deep concern to others. Across the many voices sharing their time there, the common thread is that the people - staff, therapists, and front-of-house teammates - are the heartbeat of the experience. For some patients and families, Creekside feels like family and a place where progress and care come first. For others, it's a cautionary tale about understaffing, attentiveness, and safety that leaves loved ones feeling neglected and unsettled.

On the glowingly positive side, several reviewers sing praises about the caliber of individual caregivers who genuinely seem to connect with patients. DeAnna and Regine are repeatedly held up as standout therapists who bring warmth, patience, and effectiveness to therapy. Jessica is noted for keeping spirits and laughter high, with one visitor even captioning it with a smiley and laugh - evidence of the psychosocial lift that great staff can provide in a rehab setting. The orientation experience, led by Mrs. Michele, is described as welcoming, encouraging, and supportive of patient goals, leaving a sense that Creekside can be a place where people feel seen and motivated from day one. Front desk staff aren't overlooked in these positive accounts; Sylvia is praised for friendliness, kindness, and cheerful helpfulness, making visitors feel at ease right from the first contact. The rehab team, including Brandy, Jessi, and Regine, is celebrated for helping patients regain independence - whether it's using memory tasks for safety, dressing, or strengthening legs - which many describe as life-changing. In addition, the overall environment is characterized as one where residents feel cared for and part of a caring community, with mentions of a professional, compassionate nursing and auxiliary staff that help keep people moving toward recovery.

Beyond direct therapy, several reviews highlight the supportive atmosphere created by other roles within Creekside. The activity director, Kelly H., is singled out for creating engaging, timely activities that not only entertain but also connect residents to their interests and to each other. Anne C. is commended for facilitating family communication through FaceTime calls and for contributing to a sense that residents' lives are valued beyond their medical care. The sentiment of the facility being a health-centered community that genuinely cares for well-being is echoed by multiple reviewers who describe the staff as approachable and responsive, and who speak of a culture where positive interactions can make a significant difference in a patient's daily experience. There are also mentions of good collaboration among social workers, therapists, nurses, techs, and kitchen staff, with families feeling heard when questions arise and reassured by the professionalism of the team.

But Creekside's storyline is not one-note. There are equally strong voices expressing serious concerns about care quality, safety, and the overall environment. A number of reviewers describe the place as downhill, citing gossip, unprofessional behavior, and a prevailing toxic atmosphere where staff talk behind each other's backs. These accounts emphasize a sense of instability and erosion of trust, with some families feeling that elder care is not consistently safe or attentive. In these narratives, "not safe or caring" becomes a core concern, and the fear of unsafe care weighs heavily on decisions about recommending Creekside to others. The tone shifts to caution, with warnings about understaffing, delays, and a perception that some residents aren't receiving essential attention, both physically and emotionally.

Within the more severe end of the negative spectrum, one family's experience stands out for its dramatic and specific allegations. A caller describes a terrible discharge experience that they believe caused serious harm, including a urinary tract infection and a relevent neglect that led to a forced escalation to legal action. The reviewer accuses Creekside of sending a relative home in a state of dependency, with zero equipment or adequate support, and claims that discharge paperwork was inaccurate. The reviewer goes so far as to call for the facility to be shut down for elder abuse and neglect and suggests that the facility's public representation - like photos - was misleading. A follow-up message amplifies the intensity: they report ongoing communication from the facility that feels insincere, a plan they reject, and a decision to pursue legal action. The portrait here is of a facility on the edge of critical safety concerns, with specific complaints about discharge decisions, infection risk, and lack of proper care.

Lastly, there are interwoven accounts that illustrate a more mixed experience. Some reviewers describe very positive encounters with various staff members and a robust sense of care and collaboration, while others recount situations where patient needs appeared to be unmet, leading to frustration and distress. One reviewer, recounting a family member's stay, talks about a loving and caring staff overall - front desk, techs, nurses, and kitchen staff - while another notes delayed responses to calls, inadequate bathing practices for those who cannot stand, and questions about hair care and cleanliness. The variety of experiences suggests that Creekside's environment can be deeply supportive and well-coordinated for some, yet fraught with gaps and challenges for others, depending on the day, shifts, and perhaps overall staffing realities.

Taken together, the stories paint Creekside Center as a place with real strengths and real concerns. The facility's strongest endorsements center on individual caregivers and therapists who form meaningful connections, a rehabilitation focus that helps patients regain function, and a culture that can feel like family when everything aligns. Conversely, the most serious critiques point to systemic issues: under-resourcing, inconsistent care, and safety worries that can have life-impacting consequences for residents and their families. The contrast between these experiences underscores the importance of direct, current engagement with Creekside when evaluating it for yourself or a loved one - to understand who is on duty, how the daily routines are managed, and whether the facility's approach to care and safety matches your expectations and needs. For anyone considering Creekside, these reflections highlight the value of asking pointed questions about staffing levels, care protocols, cleanliness practices, discharge planning, and how concerns are addressed when they arise.

Madison, Tennessee is a vibrant and convenient area for senior living, with multiple pharmacies, places of worship, physicians offices, restaurants, cafes, and parks within a short distance. With several Walgreens locations nearby, accessing medications and healthcare services is easy. Places of worship such as Cornerstone Church and Dalewood Baptist Church offer opportunities for spiritual growth and community engagement. Physicians like TriStar Skyline Advanced Wound Care & Vascular Center provide specialized medical care close to home. A variety of dining options including Cracker Barrel and Starbucks cater to different tastes, while parks like Moss Wright Park and Shelby Park offer opportunities for outdoor recreation and relaxation. Overall, Madison offers a well-rounded and accessible environment for seniors looking to live in a diverse and engaging community.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Kroger Pharmacy (2.9 miles)
• Riverside Village Pharmacy (3.2 miles)
• Walgreens (3.5 miles)

Places of Worship

• Cornerstone Church (1.1 miles)
• Dalewood Baptist Church (3 miles)
• The Movement Church (6.9 miles)
• Hermitage Church of Christ (7 miles)
• Tulip Grove Baptist Church (7.2 miles)

Physicians

• TriStar Skyline Advanced Wound Care & Vascular Center (1.4 miles)
• Tennessee Orthopaedic At Skyline Medical Center (1.7 miles)
• Kelly Vision Center (3.4 miles)
• Living Well Center (4.3 miles)
• Goodlettsville Pediatrics (5.6 miles)
• North Children's Clinic (6.3 miles)
• Hayes Endocrine And Diabetes Center (6.9 miles)

Restaurants

• Cracker Barrel (2.8 miles)
• Fuse (3.3 miles)
• Wendy's (3.3 miles)
• Cook Out (3.4 miles)
• McDonald's (3.6 miles)
• Aquarium Restaurant (3.7 miles)
• Bavarian Bierhaus (3.8 miles)

Cafes

• Cafe Roze (4.3 miles)
• Starbucks (4.4 miles)
• Ugly Mugs Coffee and Tea (4.8 miles)
• Starbucks (5.1 miles)
• East Park Donuts & Coffee (5.7 miles)
• Starbucks (5.9 miles)
• Phat Bites (6.6 miles)

Parks

• Moss Wright Park (5.5 miles)
• Shelby Park (5.5 miles)
• Fred Douglas Park (5.6 miles)
• Shelby Walk Park (5.7 miles)
• Grand Ole Rv Resort And Market (6 miles)
• Riverfront Park (6.7 miles)
• Music City Walk of Fame Park (6.9 miles)