Creekside Health and Rehabilitation Center

Pros

• The physical therapy staff at Creekside Rehab provided good care and support.
• Some nursing staff demonstrated compassion and dedication to their patients.
• A particularly compassionate nurse's aide made a positive impact during the patient's final hours.

Cons

• The leadership at Creekside Rehab was difficult to contact and unresponsive.
• The case worker spoke rudely to the family multiple times.
• The facility showed a lack of compassion, treating residents as mere numbers.
• The family received no acknowledgment, such as a sympathy card, after their loved one's passing.
• There was a concern that without the compassionate care of a nurse's aide, the resident's final hours would have been neglected by staff.

Review

Creekside Rehabilitation Center has garnered a range of reactions from families entrusting their loved ones to their care. Unfortunately, the feedback appears to highlight significant shortcomings in the overall service delivery at the facility. While there were some positive notes about specific staff members, particularly within physical therapy and nursing, many aspects of the experience fell short of expectations for families seeking compassionate and dedicated care for their loved ones.

The physical therapy team at Creekside Rehabilitation Center was among the few shining stars in an otherwise disappointing experience. Families appreciated the efforts and expertise of these professionals, acknowledging that they played a critical role in rehabilitating patients. Their skillsets and dedication stood out as a beacon of hope amid an environment that seemed to lack adequate support in other areas. However, this praise may not be enough to overshadow the negative experiences reported by families regarding other levels of care provided.

In stark contrast to the PT staff's competence, several reviewers voiced frustrations regarding leadership at Creekside Rehab. Contacting management proved challenging for family members who felt their concerns weren't being taken seriously. Hurdles in communication served only to exacerbate feelings of neglect and oversight during a critical time for patients and their families. The difficulty in reaching decision-makers contributed significantly to a sense of isolation among family members who felt they had no voice throughout the rehabilitation process.

Moreover, instances of rudeness from caseworkers further exacerbated the already tense atmosphere within Creekside Rehab's walls. Families recounted experiences where they were treated dismissively or found it hard to obtain essential information about their loved one's care plan. Such encounters painted a picture of a facility struggling with customer service at critical junctures when compassion and empathy are paramount for both patients and families facing dire situations.

Sadly, many families reported feelings of profound disappointment following their loved one's passing while under Creekside's care. Instead of receiving acknowledgment or sympathy during such a painful period, bereaved relatives received nothing but bills—yet another indication that personal connections seemed absent in this institutional environment. This lack of emotional support during one’s final moments was felt deeply by family members who wished for better treatment not just for their loved ones but also for themselves during an incredibly trying time.

Lastly, amidst this turmoil, one compassionate nursing aide emerged as an unexpected source of comfort amid what could have been an utterly neglected final chapter for residents at Creekside Rehab. This individual's kindness underscored what should have been standard practice—not just isolated acts performed by dedicated staff members willing to go above and beyond on behalf of those they cared for. Unfortunately, without systemic changes at higher organizational levels—a shift toward prioritizing relational dynamics alongside clinical effectiveness—Creekside Risk losing more than just its reputation; it risks diminishing human dignity in vulnerable moments that demand utmost respect and compassion from caregivers across all disciplines involved in patient care.

In conclusion, while some services offered by Creekside Rehabilitation Center show potential through devoted personnel like physical therapists and certain nurses' aides, multiple facets reveal areas ripe for improvement in management practices and interpersonal communications between staffers and family members alike—especially when matters become most sensitive upon dealing with end-of-life scenarios faced by patients undergoing rehabilitation treatments.

Madison, Tennessee is a vibrant and convenient area for senior living, with multiple pharmacies, places of worship, physicians offices, restaurants, cafes, and parks within a short distance. With several Walgreens locations nearby, accessing medications and healthcare services is easy. Places of worship such as Cornerstone Church and Dalewood Baptist Church offer opportunities for spiritual growth and community engagement. Physicians like TriStar Skyline Advanced Wound Care & Vascular Center provide specialized medical care close to home. A variety of dining options including Cracker Barrel and Starbucks cater to different tastes, while parks like Moss Wright Park and Shelby Park offer opportunities for outdoor recreation and relaxation. Overall, Madison offers a well-rounded and accessible environment for seniors looking to live in a diverse and engaging community.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Kroger Pharmacy (2.9 miles)
• Riverside Village Pharmacy (3.2 miles)
• Walgreens (3.5 miles)

Places of Worship

• Cornerstone Church (1.1 miles)
• Dalewood Baptist Church (3 miles)
• The Movement Church (6.9 miles)
• Hermitage Church of Christ (7 miles)
• Tulip Grove Baptist Church (7.2 miles)

Physicians

• TriStar Skyline Advanced Wound Care & Vascular Center (1.4 miles)
• Tennessee Orthopaedic At Skyline Medical Center (1.7 miles)
• Kelly Vision Center (3.4 miles)
• Living Well Center (4.3 miles)
• Goodlettsville Pediatrics (5.6 miles)
• North Children's Clinic (6.3 miles)
• Hayes Endocrine And Diabetes Center (6.9 miles)

Restaurants

• Cracker Barrel (2.8 miles)
• Fuse (3.3 miles)
• Wendy's (3.3 miles)
• Cook Out (3.4 miles)
• McDonald's (3.6 miles)
• Aquarium Restaurant (3.7 miles)
• Bavarian Bierhaus (3.8 miles)

Cafes

• Cafe Roze (4.3 miles)
• Starbucks (4.4 miles)
• Ugly Mugs Coffee and Tea (4.8 miles)
• Starbucks (5.1 miles)
• East Park Donuts & Coffee (5.7 miles)
• Starbucks (5.9 miles)
• Phat Bites (6.6 miles)

Parks

• Moss Wright Park (5.5 miles)
• Shelby Park (5.5 miles)
• Fred Douglas Park (5.6 miles)
• Shelby Walk Park (5.7 miles)
• Grand Ole Rv Resort And Market (6 miles)
• Riverfront Park (6.7 miles)
• Music City Walk of Fame Park (6.9 miles)