Vanco Manor in Goodlettsville, TN

Pros

• The staff are very helpful and polite.
• The room was clean and neat.
• Patient care is excellent.
• The facility is nice and well maintained.
• The environment is calm and peaceful.
• The rehab team is knowledgeable, patient, and dedicated to helping residents recover.
• The nursing staff is attentive, kind, and goes above and beyond.
• The staff are welcoming and genuinely care about residents and their families.
• The rehab department is great, with a therapy team that is among the best.
• The facility is clean, quiet, and well-maintained, with spacious rooms.
• The communications with staff are excellent, and the staff are nice and helpful.
• The care team consistently provides exceptional care and earns strong praise from families.
• The place is loved by patients and families for giving peace of mind.

Cons

• The reviewer claims the husband was neglected at the facility.
• The facility is cutting staff, leading to longer wait times and a decline in care quality.
• The facility does not answer the main phone line, and care is not adequately provided, with medications not followed and doctors not seen promptly.
• The reviewer calls the facility the worst in the state, alleging neglect and abuse.
• The staff are rude and unprofessional.
• The reviewer warns others not to send loved ones there.
• The facility was severely understaffed, with days sometimes having only one nurse on duty, resulting in forgotten medications and poor care.
• There are reports of staff theft and belongings going missing.
• Pain medications are withheld or delayed, sometimes overnight.
• A loved one allegedly died due to neglect and delays in treatment.

Review

Vanco Manor in Goodlettsville, TN is best suited for families that prize a strong rehab program and frontline caregiving over administrative polish. The facility often earns praise for its calmer, more welcoming environment and for staff who genuinely connect with residents in the moment. When rehabilitation is the central goal, whether recovering from a fall or surgery, this community can deliver meaningful progress, with therapists and nurses who are described as knowledgeable and caring by many family members. However, this suitability comes with a clear caveat: the value of the rehab-focused care hinges on steady staffing and reliable day-to-day operations. When staffing ratios dip or communication falters, the same strengths can dissolve into frustration and risk. In short, Vanco Manor functions best for families willing to monitor care closely and to place a premium on active rehab engagement.

Those who may want to consider alternatives are families that require consistently flawless medication management, prompt nurse responses, and strict adherence to care plans. Multiple reviews highlight serious concerns about missed medications, delayed doctor contact, and inconsistent bedside assistance. A pattern emerge where calls to front desk go unanswered, tasks pile up, and residents are not checked as promptly as needed. For some, these issues culminate in hospital transfers or avoidable health declines, which cannot be dismissed when weighing options for a loved one who depends on dependable, around-the-clock oversight. In short, if safety and reliability in daily care are non-negotiable, exploring other facilities is a prudent step.

On the upside, the rehab department in particular stands out as a core strength. Reviewers repeatedly celebrate the quality of physical therapy and the dedication of therapists who take time to tailor plans and push for functional gains. Nursing staff members who remain consistently attentive are also noted, especially when the unit is staffed adequately, creating pockets of excellent care within the larger organizational picture. The physical environment is often described as clean and orderly, and many visitors remark on a calm, orderly atmosphere that supports recovery. When these positive elements align with steady staffing, residents can experience real, tangible improvements and a sense of dignified care.

Yet the main cons cannot be dismissed or minimized. A recurring thread among reviews is the impact of understaffing, which translates into longer wait times for assistance, delayed meds, and insufficient bedside attention. Communication gaps, with delayed or missed calls back to families and inconsistent updates on health status, compound the stress of watching a loved one navigate recovery. Reports of rooms and common areas not being up to expectations, dirty laundry, worn equipment, and in some cases missing personal items, surface alongside more troubling allegations of neglect and even theft. The combination of these factors erodes trust and raises legitimate concerns about safety, privacy, and the overall quality of life for residents.

In balancing the pros and cons, the rehabilitation strengths and compassionate frontline care offer meaningful upside, but they do not fully offset the systemic weaknesses described by too many families. When the rehab team is operating at full capacity and administration is responsive, Vanco Manor can provide valuable, goal-oriented care that helps residents regain function and sustain a positive day-to-day experience. Conversely, when staffing is stretched and communication breaks down, the same facility becomes a source of stress, risk, and disappointment for families who cannot afford gaps in care. The tension between excellent clinical moments and frequent operational failures means outcomes at Vanco Manor will vary significantly by shift, by unit, and by the degree of family involvement.

Practical guidance for families facing this decision is to treat Vanco Manor as a facility to benchmark carefully against alternatives. Ask explicit questions about nurse-to-patient ratios, weekend and night staffing, and the cadence of medication administration. Request concrete timelines for call-backs to family members, and review how care plans are communicated and updated. Seek a tour focused on rehab spaces, cleanliness standards, laundry processes, and how personal belongings are protected. If choosing Vanco Manor, insist on proactive, written care coordination, a named point of contact for daily updates, and a transparent process for reporting concerns. For those who prioritize consistent safety and thorough administrative oversight, consider comparing with facilities that reviewers describe as more consistently reliable, Alta Heights Post Acute, for example, where several families report strong nursing responsiveness and cohesive care across teams.

Ultimately, Vanco Manor presents a compelling option for families who view rehab as the centerpiece of a stay and are comfortable pairing strength in therapy with vigilant oversight. The best-fit residents are those who can leverage the capable therapists and caring aides while actively engaging with administrators and nurses to close gaps in care. Those who cannot, or those who require unwavering, hands-off reliability, should explore alternatives and request a detailed, facility-wide plan for improving response times, medication management, and accountability. In the end, the decision hinges on balancing meaningful rehab progress and a compassionate bedside approach against the reality of staffing variability and administrative fragility.

This part of Goodlettsville, Tennessee offers a variety of amenities and services that cater to seniors looking to settle down in a peaceful community. With several physician offices nearby such as Kelly Vision Center and Goodlettsville Pediatrics, residents can easily access healthcare services. There are also multiple pharmacies like Walgreens in close proximity for convenient medication refills. For leisure activities, there are restaurants like Sonic Drive-In and cafes such as Starbucks within a short distance. Places of worship like Cornerstone Church and parks like Moss Wright Park provide opportunities for spiritual fulfillment and outdoor recreation. In case of medical emergencies, Hendersonville Medical Center is just a short drive away. Overall, this area offers a mix of essential facilities and recreational options suitable for seniors seeking a tranquil neighborhood to call home.

Physicians

• Kelly Vision Center (1.6 miles)
• Living Well Center (1.8 miles)
• Goodlettsville Pediatrics (2.6 miles)
• TriStar Skyline Advanced Wound Care & Vascular Center (3.9 miles)
• Tennessee Orthopaedic At Skyline Medical Center (4.1 miles)
• North Children's Clinic (5.5 miles)
• Hayes Endocrine And Diabetes Center (6.2 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3.2 miles)
• Walgreens (4.9 miles)
• Ak Analytical Services (5.4 miles)

Restaurants

• Sonic Drive-In (2 miles)
• Chick-Fil-A (2 miles)
• Hardee's (2 miles)
• Waffle House (2.4 miles)
• McDonald's (2.4 miles)
• Sand Trap (3.5 miles)
• Cracker Barrel (6 miles)

Cafes

• Starbucks (2.1 miles)
• Black Press Coffee Shop (6.2 miles)
• Lyncoya Cafe (6.4 miles)
• Starbucks (7.7 miles)
• Cafe Roze (7.7 miles)
• Starbucks (7.9 miles)
• Ugly Mugs Coffee and Tea (8.1 miles)

Places of Worship

• Cornerstone Church (2.4 miles)
• The Movement Church (6 miles)
• Dalewood Baptist Church (6.4 miles)
• First United Methodist Church (7.1 miles)
• Long Hollow Baptist Church (8.1 miles)
• Crosspoint Church (8.3 miles)
• Our Lady of the Lake Catholic Church (8.4 miles)

Parks

• Grand Ole Rv Resort And Market (2.7 miles)
• Moss Wright Park (2.9 miles)
• Ridgetop Station Walking Park (7.6 miles)
• Fred Douglas Park (8.7 miles)
• Shelby Park (8.8 miles)

Hospitals

• Hendersonville Medical Center (6.2 miles)
• Vanderbilt Children's Endocrinology Hendersonville (7.6 miles)

Theaters

• Regal Streets of Indian Lake & IMAX (8.1 miles)