Bradley Healthcare & Rehab Ctr in Cleveland, TN

Pros

• The PT and OT therapists are gentle, helpful, and excellent at their jobs.
• The nurses and CNAs are extremely hardworking and knowledgeable, and housekeeping is friendly and keeps areas clean.
• They took excellent care of patients' loved ones in their final years.
• The staff are unsung heroes who provide essential care.
• The facility is great and highly recommended.
• The physical therapy at the facility is really great.
• Wing 4 staff, including Jessica, Kaitlyn, and Autumn, provided care that patients praised.
• The staff delivered loving care that helped patients progress and feel safe.
• Residents are loved and well cared for at the facility.

Cons

• The facility is understaffed, and a nurse was seen playing a computer game while residents were yelling for help.
• The place is nasty, cares only about money, and should be shut down.
• Medications were declined due to cost and advocacy for a patient was blocked, suggesting profits are prioritized over recovery.
• A hallway smells very bad most of the time.
• Staff were disrespectful and abuse was alleged; bruises on a resident were not reported to the family, and the place should be investigated.
• There were neglect and miscommunication surrounding a resident's death, with calls for an investigation into the facility.

Review

Bradley Healthcare & Rehab Ctr in Cleveland, TN is best suited for families seeking post-acute rehabilitation or long-term nursing care where the therapy program and front-line caregiving staff can deliver hands-on, daily support. The reviews consistently highlight strong physical therapy and occupational therapy, with therapists who are described as gentle, capable, and effective at helping residents regain function after fractures or surgeries. Nursing staff and CNAs are repeatedly praised for their dedication and knowledge about moving residents safely, and housekeeping is noted as friendly and maintaining clean, orderly spaces. For families prioritizing concrete progress in rehabilitation and a caregiving heart from frontline staff, Bradley often meets those needs with visible results and a compassionate touch.

Those who may want to consider alternatives are families with heightened sensitivity to staffing stability and communication. The same pool of reviews that extol recovery and kindness also includes repeated warnings about understaffing, with observers urging the facility to hire more personnel and improve coverage across shifts. Several comments describe delays in help, concerns about how quickly residents are tended to after calls for assistance, and a sense that administrative priorities can overshadow individual resident needs. There are alarming anecdotes - though not universal - about miscommunications, delays in addressing wounds or discomfort, and frustrations with family members being left out of important updates. For families seeking a consistently high-touch environment with unwavering transparency, these patterns warrant caution and comparison with other nearby options.

The strongest positives - clinical expertise, visible progress in rehabilitation, and the warmth of many caregiving teams - perform a meaningful balancing act against the main drawbacks. When therapy teams are fully engaged, residents can make meaningful strides, sometimes achieving transfer milestones or improved autonomy that families thought unlikely. The care shown by nurses, CNAs, and housekeeping staff in many accounts provides a steady, reassuring daily rhythm that helps a resident feel seen, valued, and safe. In those moments, Bradley delivers the core value proposition: high-quality rehab paired with compassionate daily care. This combination often translates into quicker, more durable recoveries and a sense of normalcy for both residents and families during a stressful recovery arc.

Yet the negatives are not trivial. Multiple reviews point to understaffing as a recurring obstacle, with calls for more consistent coverage and less reliance on vacant shifts. There are distressing tales of alleged abuse and of families feeling shut out from communication during critical times, including a lack of timely notification about a resident's condition or death. Several accounts describe medication management concerns, ranging from unclear dosing decisions to delays in adjusting regimens, and even to documentation lapses - issues that can erode trust and safety when they occur. A few visitors report environmental red flags, such as odor along a hallway or lapses in routine cleanliness, which, while not universal, contribute to an impression of uneven quality control.

In practical terms, families evaluating Bradley should foreground proactive verification. Before choosing, request a clear picture of staffing ratios by shift, and obtain a written outline of med-management protocols and how family input is integrated into care planning. Schedule candid conversations with the therapy team about expected rehab timelines and milestones, and ask to meet the nurse manager or administrator to discuss escalation paths for concerns. During tours, probe for visible evidence of responsive caregiving - how quickly staff respond to calls, the consistency of aides across shifts, and the overall atmosphere in the hallway and patient rooms. If these elements align with expectations, Bradley can be a strong ally in recovery; if not, it is prudent to compare closely with alternatives that demonstrate steadier staffing and more transparent family communication.

Overall, Bradley Healthcare & Rehab Ctr offers a practical, capable option for rehab-focused seniors and long-term residents where the quality of therapy and the kindness of much of the caregiving staff shine through. The facility's capacity to drive meaningful improvement in function, coupled with genuine caregiver warmth, makes it a compelling choice for families prioritizing tangible rehab outcomes. However, the significant and recurring concerns about staffing levels, communication gaps, and potential care lapses cannot be dismissed. Those factors may tip the balance toward exploring other communities with stronger staffing guarantees and more consistent family engagement, especially for loved ones whose safety and timely responsiveness are paramount. In the end, Bradley is a solid fit for care-forward families who can actively verify and monitor care, while others should weigh alternatives where oversight and staffing stability are less in question.

Places of Worship

• St Therese Catholic Church (0.2 miles)
• Westmore Church of God (0.5 miles)
• Church Of God Legal Service (0.6 miles)
• Southern Baptist Convention (0.8 miles)
• Church of God of Prophecy Office of the General Overseer (0.8 miles)
• The Church At Grace Point (2.2 miles)
• First Baptist Cleveland (2.4 miles)

Physicians

• Peerless Pediatrics (0.2 miles)
• Internal Medicine Group of Cleveland (0.2 miles)
• Healthworks (0.2 miles)
• Ocoee Pediatrics (0.2 miles)
• Cleveland Regional Cancer Center (0.3 miles)
• The Chattanooga Heart Institute (0.5 miles)
• Niansen Liu (0.6 miles)

Restaurants

• Arby's (0.2 miles)
• KFC (0.4 miles)
• Checkers (0.4 miles)
• City Cafe Diner (0.4 miles)
• Sonic Drive-In (0.4 miles)
• McDonald's (0.5 miles)
• Krystal (0.5 miles)

Pharmacies

• Cooke's Food Store (0.4 miles)
• Cherokee Medical Supply (0.7 miles)
• Preferred Cherokee Pha (0.7 miles)
• Central Drug Store (1.2 miles)
• Walgreens (1.6 miles)
• Mouse Creek Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)

Hospitals

• National Healthcare-Cleveland (0.6 miles)
• Cleveland Community Hospital (0.6 miles)
• Skyridge Medical Center Westside Campus (0.6 miles)
• T C Thompson Children's Hospital (0.6 miles)
• Pediatrix Medical (0.9 miles)
• Tennova Healthcare (0.9 miles)
• Erlanger Health Systems (6.3 miles)

Cafes

• Ocoee Coffee (1.1 miles)
• Panera Bread (1.6 miles)
• Peet's Coffee and Tea (1.8 miles)
• Starbucks (2 miles)
• Bear Brew Coffee (2.1 miles)