Sanford Care Center Vermillion
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20 South Plum Street, Vermillion, SD 57069
For more information about senior living options: (844) 490-3973
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The staff and doctors are amazing. Anthony Burbach is kind, professional, and helpful. The nursing staff was kind, informative, and gentle. Robert (PA), Dawn, the x-ray tech, and the admission clerk provided excellent care. Dr. Quail was friendly and very professional, addressing questions. The clinic staff are well-meaning. The professionalism, attention to detail, and caring attitude demonstrated that the patient was in good hands. Great care was provided.
The emergency department left the patient on the floor for an hour without anyone checking on her. A staff member hung up on the caller when confronted about the wait. The reviewer felt there was racial discrimination against a person of color in this small-town setting. There were repeated questions about the same information and a 45-minute delay before any treatment was given. Blood was drawn without the patient's consent. Billing mistakes included being charged for a procedure the patient did not receive. The staff pressured the patient into HIV/Hep B screening despite no activities suggesting risk. Customer service was described as rude and unhelpful.A broad set of patient voices depict Sanford Health facilities in Vermillion and surrounding areas as a place where experiences range from deeply positive to deeply frustrating. Taken together, the anecdotes reveal a health system that can deliver compassionate, professional care in some moments, but also struggle with communication, efficiency, and consistency across locations. The stories touch on emergency room urgency, scheduling and access, billing, and the everyday interactions that shape how patients feel about their care.
Several reviewers recount distressing encounters in emergency settings, underscoring a perception that race and location can color the level of attention patients receive. One account describes arriving with an African American girlfriend who laid on the floor in tears for an hour in the Vermillion-Sioux City area before anyone checked on her. The patient reports that the only "communication" came through a security camera asking them to sit in the waiting room and wait for someone to be with them. When the couple finally picked up a hospital phone, they say a staffer claimed there was an "emergency back here," and no one came out to assess or acknowledge them for an extended period - despite their urgent condition. This reviewer even pressed for video evidence to understand the delay, expressing concern that such experiences might reflect discrimination in a small-town setting. The same person later noted a significantly different pace when moved to Sioux City, where she says a bed and vitals were secured within five minutes, highlighting a stark contrast between locations.
Another reviewer paints a broader critique of emergency care as being too laid back and slow to respond, with repeated questions from multiple staff members before any decisive action was taken. They describe a scenario in which seven people entered a room within an hour asking the same questions, while medications and urgent interventions were delayed. They also question the availability of emergency medications in the hospital's on-site pharmacy, especially during weekends when the pharmacy is closed. The reviewer suggests that in a true emergency, lacking speed and decisive action could be life-threatening, and they contrast this with a strong sense of inconsistency in how emergencies are managed depending on where care is sought and when.
On the other hand, there are many praise-filled notes about specific staff members and moments of good care. A frequent thread is appreciation for individual clinicians who provided attentive and respectful treatment. One patient with a heart condition praised the staff and doctors as "amazing." Another lauded Anthony Burbach as kind, professional, and helpful in managing ADHD/depression medication during graduate studies, acknowledging that while the healthcare system can feel opaque, the care they received from Burbach was solid. Several reviewers singled out Robert (a PA), Dawn, a radiology tech, and an admission clerk for delivering excellent care when a friend needed attention after a fall, with one RN explicitly commending the team's professionalism, attention to detail, and caring attitude. A patient who underwent outpatient surgery also wrote warmly about a surgeon, Jacob Quail, and the nursing staff - describing them as kind, informative, and gentle, and noting that the surgeon encouraged open lines of communication should they have questions post-operation.
However, even within the positives, there is friction around the administrative and financial sides of care. Several reviews describe billing mix-ups: a charge for a procedure the patient claims they did not receive, a lack of price transparency before treatment, and ongoing disputes with the billing department that left the patient feeling frustrated and misinformed. One reviewer says Sanford tried to "bully into" HIV and Hep B screening even when the patient reported no activities associated with those infections, and others point to notes that preventative care should be 100% covered but still resulted in unexpected bills. Another account highlights a long hold and a hang-up during a billing dispute, underscoring a perception that billing issues contribute to a negative overall experience, even for patients who otherwise received competent medical care.
Another thread centers on access and scheduling, particularly in Vermillion's family practice network. A reviewer explains how a family doctor who specializes in obstetrics is almost always fully booked, pushing them to a nurse practitioner for a less-than-ideal experience with an ingrown toenail. The patient describes traveling long distances for appointments, only to find that a needed service is not available at that time and that the office struggles to communicate accurately over the phone about what is and isn't offered. The result, in this account, is not just wasted time but a sense that the system has grown too large for its own good and that patients' time and needs are not being prioritized consistently.
Despite the challenges described, several reviewers emphasize that care can be excellent when the right people are involved and when communication is clear. There is appreciation for the personal touch and professional demeanor of specific clinicians who take the time to listen, explain, and reassure. The contrast between experiences - where some patients feel genuinely cared for by attentive teams, and others feel neglected or overwhelmed by bureaucracy - suggests that the system's strengths lie in individual staff members who connect with patients, while its weaknesses appear in processes around triage, information gathering, consent for procedures, and consistent patient communication across shifts and locations.
Collectively, these perspectives suggest a healthcare environment that delivers meaningful, person-centered care in certain moments and, in other moments, falls short on timely access, clear communication, and administrative clarity. The stories emphasize that the same facility can feel exemplarily supportive to one patient and frustratingly opaque to another, depending on who is providing care, where the care is sought, and what time it happens to occur. The recurring calls to address concerns - ranging from potential discrimination and urgent triage issues to billing disputes and scheduling inefficiencies - signal a desire for more consistent, transparent, and compassionate care across the Sanford network.
66 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sanford Care Center Vermillion is an assisted living community located in Vermillion, SD. Our facility offers a range of amenities to ensure the comfort and convenience of our residents. We have a beauty salon on-site for those who wish to pamper themselves, as well as cable or satellite TV in all rooms for entertainment. Our community also operates transportation services for easy access to nearby attractions and appointments.
We understand the importance of technology in today's world, which is why we have a computer center with Wi-Fi/high-speed internet available for residents to use. Additionally, our fully furnished rooms provide a cozy and inviting atmosphere.
For recreational activities, we offer a gaming room, small library, and fitness room where residents can engage in hobbies and physical fitness. Our outdoor space includes a garden where residents can relax and enjoy nature.
When it comes to dining, our restaurant-style dining room provides delicious meals prepared by our experienced staff. We cater to special dietary restrictions so that everyone can enjoy their meals with ease.
Our care services include 24-hour call system and supervision to ensure the safety of our residents at all times. Our trained staff provide assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is also available for residents who require it. We prioritize mental wellness through our dedicated program designed to support emotional well-being.
In terms of location, there are various amenities conveniently located near our community, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Sanford Care Center Vermillion, we strive to create a supportive and engaging environment where residents can enjoy their golden years with dignity and comfort.
Sanford Care Center Vermillion is located at 20 South Plum Street, Vermillion, SD 57069 in Clay County, South Dakota
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