1065 Montgomery Street, Custer, SD 57730
For more information about senior living options: (844) 490-3973
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On their first trip to South Dakota, a busful of friends found themselves turning a troubling moment into a testament to excellent care. While the group was visiting Crazy Horse, the trip leader, Sherri, guided them to Monument Health in Custer for an urgent concern: the husband was in excruciating pain. From the moment they walked in, the staff conveyed a sense of expertise, professionalism, and genuine care that set a reassuring tone for what could have been a frightening experience away from home.
The medical team moved quickly once the patient arrived. It was clear they were attentive to dehydration, starting an IV promptly and ordering a CT scan when Dr. Saini determined the need. The diagnosis of colitis followed soon after, and the care didn't stop there. Two IV antibiotics were started, labs and other tests were ordered, and the bedside manner of the staff - especially the nurse Jenny - stood out. Jenny's approach - confronting the couple with kindness and a commitment to their comfort - was described as going above and beyond.
For Barry and Pam from Tennessee, the gratitude was heartfelt. They praised how the ER treated them with respect from entry onward and singled out Dr. Saini as amazing. The care extended beyond the medical procedures to thoughtful coordination and clear communication, and they left with a sense of being on the road back to health after a long journey from home. Their experience echoed throughout the reviews: a team that acted with competence, compassion, and efficiency in a time of need.
Lori's role, in particular, came up repeatedly as a bright highlight. Several patients noted that Lori was great - the kind of staff member who made the experience more bearable through warmth, attentiveness, and professional care. Across the board, reviewers highlighted the ER's promptness and the friendliness of the staff, with many remarking that they were impressed by how quickly care was delivered and how well they felt supported throughout the process. A recurring sentiment was that even though people were visiting on vacation or traveling from out of town, they received treatment that was as thorough and attentive as they would expect at home.
The care extended to a wide range of conditions and circumstances, demonstrating the ER's versatility and depth. A patient with a deep chest and upper respiratory infection leading to a COPD flare praised Dr. Brown and the rest of the team for their courtesy, thoroughness, and the seamless use of onsite labs and CT. The reviewer noted that the facility seemed to have all the technology they needed, which helped accelerate diagnosis and treatment. Another guest who recently moved to the area appreciated how the staff reviewed prescriptions and provided clear discharge instructions, ensuring understanding and next steps after leaving the hospital.
Beyond the technical competence, the reviews repeatedly emphasized the human side of care. People described the staff as passionate, patient, and genuinely caring, with phrases like "excellent care and very caring staff" appearing often. The overall tone suggested that Monument Health's Custer ER offered a sense of reassurance during stressful moments. Whether patients were dealing with a broken foot, a diverticulitis attack, or a heart attack that required stabilization for transport, the care team consistently delivered rapid, respectful, and thorough treatment.
Several experiences highlighted the ER's impact on families and travelers. One caregiver recalled feeling helpless about her granddaughter's health condition, yet described the staff as helpful and detail-oriented in handling the child's visit. Another patient, visiting from out of state, noted the entire staff - intake nurses, doctors, and X-ray technicians - as kind and professional, appreciating the way discharge instructions were tailored for someone from outside the area. For someone who had feared a "wintry Saturday" in a small-town hospital, the sentiment was that the care was as good, or better, than what they had experienced in larger cities.
A number of comments celebrated the overall environment: clean facilities, efficient processes, and a team that consistently performed at a high level. One reviewer called Monument Health in Custer "the ABSOLUTE BEST healthcare we have ever received," a remarkable compliment shared by visitors on vacation who felt valued and well cared for. Several accounts mentioned the desire for an MRI on-site, a practical limitation some acknowledged, but even that caveat did not detract from the overwhelmingly positive experiences elsewhere in their visits.
In sum, the collective voice from these reviews paints Monument Health's Custer Emergency Room as a place where professional expertise meets compassionate, patient-centered care. From rapid triage and precise diagnoses to clear explanations, discharge instructions, and ongoing support for families traveling through the area, the staff's dedication shines through. Whether someone came in for a minor ailment or a serious medical emergency, they were treated with respect, warmth, and a level of care that left them feeling grateful and confident in their health decisions.
The Regional Health Care Center - Custer in Custer, SD is an assisted living community that offers a wide range of amenities and care services for its residents. The community prioritizes the comfort and well-being of its residents by providing a variety of amenities to enhance their quality of life.
Residents can enjoy the convenience and luxury of having a beauty salon within the community, ensuring they can always look and feel their best. There is also access to cable or satellite TV for entertainment and relaxation. The community operates its own transportation service, making it easy for residents to get around the area safely and conveniently.
For those who enjoy using computers, there is a computer center available for use. A fully furnished environment allows residents to move in with ease and start enjoying their new home immediately. The gaming room provides entertainment options for those who enjoy playing games.
Outdoor spaces such as gardens allow residents to enjoy nature and fresh air. Housekeeping services ensure that the living spaces are clean and comfortable at all times. Each resident has their own private bathroom for added privacy and convenience.
Meals are provided in a restaurant-style dining room, offering delicious cuisine prepared by professional chefs. Special dietary restrictions can be accommodated to ensure that all residents receive meals that suit their needs. For those who prefer self-preparation, there is a kitchenette available.
Residents have access to telephone services within their living quarters, allowing them to stay connected with loved ones. Non-medical transportation arrangements are made for appointments outside of the facility, including doctor's appointments.
The wellness center offers various programs designed to promote mental wellness and overall health for all residents. Wi-Fi/high-speed internet is available throughout the community for easy communication and online activities.
In terms of care services, 24-hour call systems ensure that assistance is always readily available when needed. Trained staff provide 24-hour supervision to ensure safety at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is provided. The community also offers a diabetes diet and assistance with medication management.
Residents can enjoy an array of activities to keep them active and engaged. Concierge services are available to assist in planning day trips and outings. Fitness programs are offered to promote physical health, and there are resident-run activities for social interaction. Daily activities are scheduled to provide a variety of options for residents to participate in.
The Regional Health Care Center - Custer is located in a vibrant area with several cafes, parks, restaurants, pharmacies, places of worship, and a hospital nearby. This ensures that residents have easy access to various amenities and healthcare facilities within the surrounding community.
Overall, this assisted living community provides a comfortable and supportive environment for residents to live their best lives while receiving the care they need.
Regional Health Care Center - Custer is located at 1065 Montgomery Street, Custer, SD 57730 in Pennington County, South Dakota
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