NHC Healthcare-Lexington

Pros

• The staff at NHC HealthCare, Lexington is described as caring, responsible, dedicated, and committed to making patients comfortable.
• Many visitors were impressed with the cleanliness of the facility and the quality of food provided to the residents.
• Residents have access to a variety of activities and well-maintained grounds, contributing to a positive living experience.
• The physical therapists at NHC HealthCare are noted for their kindness and effectiveness in helping patients recover.
• Families appreciate the attentiveness of the staff towards their loved ones' needs and overall care.
• Residents enjoy amenities such as a beauty shop and organized activities like bingo, enhancing their social interactions and engagement.
• The common areas are nicely furnished, providing a pleasant environment for residents to relax and socialize.

Cons

• The staff at NHC HealthCare, Lexington treated the patient cruelly and were rude, with only one nurse and one CNA providing any support.
• Patients often had to wait for assistance to the bathroom, and when they did receive help, they were left unattended for several minutes.
• Personal belongings went missing or were stolen, leaving patients without adequate clothing and comfort.
• There were reports of unsanitary conditions, including roaches in the patient's bed and bathroom.
• Communication with the facility was poor; phone calls and emails went unanswered, causing frustration for family members.
• The living atmosphere was described as inadequate, with residents appearing lost and lacking activities beyond physical therapy.
• Meals provided to patients included unappetizing food options, such as sandwiches with mold.
• The experience left family members feeling dissatisfied and concerned about the quality of care their loved ones received.

Review

NHC HealthCare in Lexington has become a focal point of mixed experiences among families navigating the often challenging waters of long-term care and rehabilitation facilities. The reviews reflect a wide spectrum of opinions, ranging from deeply distressing accounts of neglect and poor treatment to enthusiastic praise for dedicated staff and satisfactory living conditions. This duality paints a complex picture of the facility’s operational ethos and quality of care provided to its residents.

Several reviewers expressed major dissatisfaction with the care their loved ones received at NHC HealthCare. A frequent theme across these negative experiences is a sense of abandonment felt by patients, particularly in instances where urgent assistance was required. For example, one reviewer recounted her mother being left in a wheelchair looking lost, highlighting a possible lack of engagement or activities that could keep residents mentally stimulated. Complaints about insufficient staff responsiveness echoed throughout multiple accounts; social workers would reportedly evade conversations with concerned family members, leaving them frustrated and feeling unheard. Moreover, one family's account described unacceptable hygiene issues, such as moldy food being served and unsanitary living conditions populated by roaches — raising serious questions about cleanliness and overall health standards within the facility.

Additionally, there were alarming allegations regarding medical negligence, particularly concerning diabetic care. Families witnessed incidents where nurses failed to check blood sugar levels before administering meals, leading to potentially dangerous situations for residents reliant on proper medication management. Such lapses in basic healthcare practices not only jeopardize patients' well-being but also amplify relatives' anxieties during what is already an emotionally taxing time.

Despite these troubling accounts, some families reported positive experiences at NHC HealthCare, underscoring the potential for excellent patient care within the same system that garnered criticism. These positive reviewers praised attentive staff members who genuinely seemed committed to providing compassionate service and fostering comfortable environments for their families. They highlighted good food quality and clean facilities as factors contributing to their satisfaction. One reviewer even commended recreational opportunities such as bingo games and nail care services offered by dedicated activity directors—elements which certainly enhance the lives of senior residents.

The stark contrast between reviewers reveals an inconsistent experience across different patients within NHC HealthCare-Lexington. Some relatives found solace in knowing that their loved ones were receiving attentive care while others experienced heart-wrenching neglect characterized by rudeness from certain nursing staff members and delayed responses to requests for assistance. These polarizing views indicate systemic issues may exist alongside pockets of competent service delivery—an unsettling combination that can lead families to question whether they made the right choice in selecting this facility for their loved ones’ needs.

Overall, NHC HealthCare - Lexington stands as an emblematic case study illustrating how varied patient experiences can be within healthcare facilities designed for rehabilitation or long-term care. It underscores an urgent need for continuous staff training focused on compassion and attentiveness while ensuring adequate staffing levels are maintained to meet demands effectively. As families confront difficult decisions regarding elder care options, firsthand testimonials play an essential role in guiding prospective clients toward informed choices based on shared experiences—good or bad—that ultimately reflect on both institutional reputations and the well-being of vulnerable populations they serve.

This part of West Columbia, South Carolina offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several physicians, hospitals, and pharmacies in close proximity, accessing healthcare services is made easy. Additionally, there are numerous dining options nearby, including popular chains like Freddy's Frozen Custard & Steakburgers and Chick-Fil-A. For outdoor recreation, the Saluda Riverwalk and other parks provide opportunities for leisurely walks and enjoying nature. Transportation options such as car rentals and airports are available for travel needs. Overall, this area provides a well-rounded community with essential facilities for seniors to lead a fulfilling lifestyle.

Physicians

• Advanced Wound Care (0.1 miles)
• Aopi (0.1 miles)
• Jay Markowtiz MD & Associates (0.1 miles)
• Physician Pain And Spine (0.3 miles)
• Carolina Orthopedic & Sports Medicine (0.4 miles)
• Lexington Orthopaedics (0.4 miles)
• Carolina Eye Center (0.4 miles)

Restaurants

• Freddy's Frozen Custard & Steakburgers (0.2 miles)
• McDonald's (0.9 miles)
• Rush's (1 miles)
• Waffle House (1.2 miles)
• Chick-Fil-A (1.8 miles)
• Cracker Barrel (1.8 miles)
• McDonald's (1.9 miles)

Hospitals

• Lexington Medical Center Emergency Room (0.4 miles)
• Lexington Medical Center (0.5 miles)

Pharmacies

• Intramed Plus (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Agape Pharmacy (1.2 miles)
• Alcohol & Drug Abuse (1.9 miles)
• Walgreens (2.1 miles)
• Medicine Mart Pharmacy (2.4 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Saluda Riverwalk (2.4 miles)
• West Columbia Riverwalk (4 miles)
• Columbia Canal & Riverfront Park (4.1 miles)
• River Center At Saluda Shoals (4.7 miles)
• Saluda Shoals Park (4.7 miles)

Transportation

• National Car Rental (4 miles)
• USO Columbia Airport (4.1 miles)
• Columbia Metropolitan Airport (CAE) (4.6 miles)
• Enterprise Rent-A-Car (4.9 miles)

Cafes

• Piecewise Coffee (4.5 miles)
• Sweetwaters Coffee & Tea Park St (5 miles)
• Starbucks (5.1 miles)

Theaters

• Regal Columbiana Grande (4.7 miles)

Places of Worship

• Cornerstone Presbyterian Church (5 miles)