807 North Main Street, Travelers Rest, SC 29690
For more information about senior living options: (844) 490-3973
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Across the Prisma Health network, patients describe a wide spectrum of experiences in their emergency rooms, long-term care facilities, and outpatient services. Some encounters are presented as shining examples of compassionate, knowledgeable care delivered with efficiency and warmth, while others raise concerns about thoroughness, communication, cleanliness, and administrative processes. Taken together, the reviews paint a picture of a system that can offer lifesaving, empathetic care in some moments and, in others, reveal gaps that families wish to see addressed as the network grows to serve a larger and more diverse population.
One consistently positive thread centers on bedside manner and thorough, patient-centered communication. In one account, a young child suffered a severe head injury after a fall, and a clinician named David Yasabash, described as an ER physician assistant, stood out for his calm, comprehensive approach. The family praised his ability to lay out all options without pressuring a particular course of action, answering questions with clarity, and treating the patient's mother and the child with grace and compassion. This review emphasizes not only speed in treatment but also the importance of presenting choices and respecting family voices during a frightening medical event. Other praise highlights the ER teams at Prisma Health facilities for their overall professionalism, kindness, and quick response after incidents such as car accidents, where loved ones were reassured that every precaution and step was being taken to understand and address injuries.
Beyond the ER, several reviews articulate satisfaction with Prisma Health in Easley and at the Patewood Women's Center, where experiences with diagnosis, patient monitoring, and the dedicated care of newborns and mothers are cited as particularly strong. A family recounts a diagnosis that was on target, with a patient ultimately requiring ICU-level attention that was nonetheless handled with vigilance and care, leaving them grateful for the team's attentiveness. Another account highlights a positive experience with the birth delivery at Patewood, describing it as the greatest experience the reviewer had ever had. A separate testimonial notes the "amazing night team" and the consistent care that makes them reluctant to seek care elsewhere, underscoring how important it is for patients to feel seen and supported during overnight shifts when emotions and concerns are high.
Not every story, however, is uniformly positive. Several reviewers recount experiences that left them frustrated or alarmed. In one instance, a patient felt their concerns were not adequately explored or addressed by the ER physician and felt pressured to accept a discharge without a satisfactory explanation or a sense of thorough evaluation. Another patient reported being charged more than a thousand dollars for a simple urinary tract infection - a bill they found perplexing, given prior experiences where the same condition cost far less - highlighting the ongoing tension between affordability and urgent care access in the system. A different account describes a missed concussion in a child after a serious head injury, followed by the child continuing to suffer headaches and eventually receiving a concussion diagnosis only after a doctor's visit prompted further investigation. This review casts Prisma Health's ER care as dangerously incomplete in a moment when timely recognition of a concussion is critical, offering a stark warning to other families who rely on these facilities for rapid, careful assessment after head trauma.
Concerns also extend to experiences outside the ER itself. A patient who needed an outpatient MRI reported significant delays and poor communication about the timing, with the sense that the staff arriving to assist was unprepared or slow to mobilize. Another review singled out cleanliness issues within an ER bathroom - an unclean toilet, a leaking plumbing problem, and even a trash can containing a stool sample nearby - casting doubt on the level of everyday sanitation in the facility. Combined with notes that medical histories were not always reviewed or reflected in care decisions, these experiences suggest that, in some locations, foundational aspects of patient care - cleanliness, coordination, and respect for patient information - need reinforcement to meet expectations consistently.
There is also a more somber and systemic note in the feedback, tied to a long-term care context. A reviewer describing a LTAC facility criticized the lack of professionalism and empathy from the broader medical team, especially in the context of end-of-life planning and power of attorney. The reviewer highlighted an interaction where POA was revoked on the basis of the patient's supposed lack of coherence, followed by decisions around life-ending care that felt contradictory and distressing to the family. The critique specifically pointed to a lack of empathy and sensitive communication from a particular physician and called for more compassionate, patient- and family-centered practice in situations that are already emotionally devastating. This perspective underscores the urgent need for training and process improvements in sensitive dimensions of care, where administrative decisions intersect with deeply emotional human experiences.
Taken together, the reviews reveal a health system capable of exceptional, patient-focused care in many moments, especially when clinicians demonstrate clear communication, decisive action, and genuine bedside empathy. They also reveal real concerns that patients want addressed: reliable thoroughness in examinations and diagnoses, fair and transparent billing, timely access to tests and procedures, consistency in cleanliness and facility upkeep, and the presence of compassionate, consistent support for families during the most vulnerable times. For families navigating Prisma Health, these stories suggest that outcomes can depend as much on the specific facility, the team on duty, and the moment as on the broader reputation of the system.
If you are approaching care within Prisma Health, these testimonials invite a practical approach: seek clinicians who take time to explain options and answer questions, and don't hesitate to ask for a second opinion or a reconsideration if your symptoms or history aren't being fully explored. When scheduling procedures like outpatient MRIs, consider asking about expected wait times and what to expect on arrival to minimize uncertainty. If you encounter concerns about costs or billing, request an itemized estimate and clarify how charges are determined, especially for non-emergency visits where pricing can vary significantly. And for longer-term or end-of-life care, engage early with care coordinators, ensure that your POA documents and preferences are clearly understood and documented, and don't hesitate to seek a second opinion if you feel your loved one's needs are not being met with the necessary empathy and attention. The overarching message is that Prisma Health encompasses a broad spectrum of care experiences, and staying proactive and informed can help families maximize the quality of care they receive across its network.
Prisma Health Greenville Memorial Sub-Acute is an assisted living community located in Travelers Rest, SC. Our community provides a supportive and comfortable environment for seniors who require assistance with daily activities but still want to maintain their independence.
Residents at Prisma Health Greenville Memorial Sub-Acute can enjoy a variety of amenities to enhance their stay. Our dining room offers delicious meals prepared by our talented chefs, accommodating special dietary restrictions as needed. The community is fully furnished, ensuring that residents have everything they need for a comfortable living space. Outdoor spaces and gardens provide opportunities for residents to relax and enjoy the natural surroundings. Housekeeping services are provided to keep the community clean and tidy, allowing residents to focus on enjoying their time here.
Our staff is dedicated to providing personalized care services tailored to the unique needs of each resident. Assistance with bathing, dressing, and transfers is available to ensure residents feel safe and supported. We also offer medication management services for those who require help with their medications. Our team is trained in diabetes diet management and can accommodate special dietary restrictions.
At Prisma Health Greenville Memorial Sub-Acute, we understand the importance of social interaction and engagement. Scheduled daily activities are organized to provide entertainment and stimulation for our residents. Whether it's participating in group exercises or attending educational seminars, there is always something exciting happening within our community.
For added convenience, our location in Travelers Rest offers easy access to various amenities and healthcare facilities nearby. Residents can find cafes, pharmacies, physicians' offices, restaurants, and hospitals within close proximity.
When you choose Prisma Health Greenville Memorial Sub-Acute, you can rest assured knowing that your loved one will receive top-quality care in a warm and welcoming environment. Contact us today to learn more about our assisted living community and how we can meet your needs.
Prisma Health Greenville Mem Sub-Acute is located at 807 North Main Street, Travelers Rest, SC 29690 in Greenville County, South Carolina
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