340 Cedar Springs Road, Spartanburg, SC 29302
For more information about senior living options: (866) 208-4318
Overall Review of Mountainview Nursing Home
Pros
The nursing staff are kind, courteous, and considerate.- The staff are the sweetest, kindest people, and the facility is a special place.
- The facility is wonderful and has loving staff.
- The nurses and staff address issues promptly.
- The management team sets high standards for resident care.
- The staff are great, the environment is clean, and they go above and beyond in care.
- There is a warm, family-like atmosphere among residents and staff.
Cons
The facility is dirty, nasty, and in need of remodeling, with roaches and mice everywhere.- Supervisors and some nurses are rude, disrespectful, and unprofessional, rarely interacting with residents and often hollering at staff.
- Residents must wait for an aide to help them to the bathroom, signaling poor responsiveness.
- Some workers are horrible to patients; a nurse named Gloria is described as rude and mean, yelling at residents and neglecting cleaning.
- A resident’s death occurred without family being notified or informed, and staff acted as if nothing was wrong.
- The environment includes a moldy fountain, small rooms, and poor ventilation, contributing to an unpleasant setting.
- The facility feels like a prison to some residents, with people feeling treated like inmates.
- Reviewers strongly discourage others from using the facility and warn to run immediately; zero stars.
Review
Mountainview Nursing Home in Spartanburg, SC is best suited for families seeking a warm, home-like atmosphere where frontline caregivers are described as genuinely kind and attentive. The community tends to work well for residents who value personal relationships, a family feel, and staff who make an effort to engage with residents beyond routine tasks. It is less suitable for families that require unwavering cleanliness, pest-free environments, and consistently sharp administrative oversight, since those elements are repeatedly flagged as significant concerns in reviews.
Those weighing Mountainview against alternatives should be mindful that the most compelling reason to look elsewhere is the spectrum of quality concerns cited by families. Several reviewers describe pest infestations, persistent odors, and dated facilities, with claims of inadequate maintenance and ventilation in living spaces. When cleanliness and environmental controls are non-negotiable, this facility may not meet expectations. Families with high acuity or those needing prompt, reliable assistance around the clock should test how the staff actually responds during a tour or trial stay, because there are accounts of slow or inconsistent help and gaps in communication about loved ones’ condition.
On the plus side, the strongest signal from resident and family voices is the presence of caring, compassionate staff on the floor. Multiple accounts paint Mountainview’s nursing staff as courteous, patient, and capable of creating a supportive, almost “homey” bedside environment. Several families note that when concerns arise, nurses and aides address issues promptly and remain approachable, which translates into meaningful reassurance for anxious relatives. A few reviews highlight management’s commitment to high standards and a philosophy that demands decent care, and visitors frequently point to a generally clean environment and staff who seem invested in residents’ well-being.
Those strengths, however, do not fully offset the most troubling drawbacks. Pest problems, roaches and mice, coupled with complaints about mold, small rooms, and inadequate ventilation, undermine safety and comfort. Reports of abrupt or dismissive interactions with some staff members, including disagreements with supervisors and inconsistent coverage, raise questions about daily reliability and culture. The most alarming critiques describe neglectful episodes, such as delayed assistance or insufficient family communication during serious health events, which understandably weigh heavily for families evaluating risk as well as emotional impact.
The key decision comes down to balance: if the priority is a nurturing, familiar environment where staff are approachable and sometimes go the extra mile, Mountainview can deliver meaningful, person-centered care. But if the bottom line includes pest control, robust housekeeping, transparent communication, and consistently proactive medical oversight, those positives may not outweigh the risks. The pros, genuine warmth, relational care, and a sense of home, can soften certain tensions and make the day-to-day tolerable for some residents, yet the recurring cons cannot be dismissed as minor inconveniences.
Prospective families should pursue a structured visit that probes practical realities: ask for recent state survey results, request a walk-through of living spaces and bathrooms, and observe how aides handle urgent requests. Question response times, staffing levels on different shifts, and the transparency of medical updates to families. Inquire about pest control history and preventive measures, ventilation and room maintenance, and how management handles resident complaints. If the answers show consistency, accountability, and ongoing improvements, Mountainview becomes a defensible choice for those who value warmth and personal attention. If not, alternatives with stronger track records on cleanliness, safety, and proactive communication warrant strong consideration.
132 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greenville-Spartanburg (19 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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