FirstLight Home Care of Spartanburg, SC

Pros

• Maria provides great customer service.
• Maria conducted an in-service that informed residents about programs that could greatly benefit them.
• Maria walked through all offered services in a polite and respectful way for families.
• Maria Poole's visit demonstrated professionalism and thoroughness, reflecting a strong commitment to helping the community.
• FirstLight Home Care is an exceptional company that truly puts clients first.
• The caregivers, management, and support staff work together to provide compassionate, reliable, and professional care.
• The team consistently goes above and beyond to ensure clients feel comfortable, supported, and well cared for.
• The staff at FirstLight is kind, with Taylor and Lettie leading with compassion.
• FirstLight Home Care has been amazing for families and is highly recommended.
• The office staff are professional, helpful, and flexible.
• FirstLight provides respite care with excellent service for families.
• The caregivers are compassionate, skilled, reliable, and consistent.

Review

FirstLight Home Care consistently earns praise for placing clients and their families at the center of everything they do. Across multiple testimonials, the company is described as an exceptional provider that genuinely prioritizes compassionate, reliable, and professional care. Families note that the staff - caregivers, management, and support teams - work together seamlessly to create a warm, supportive environment where clients feel heard, respected, and well cared for. The familiar refrain is that FirstLight treats people like family, going above and beyond to ensure comfort, safety, and peace of mind for loved ones.

A recurring theme in the feedback is the high level of knowledge and engagement demonstrated by Maria Poole, who visits facilities to share information about FirstLight services. Reviewers consistently describe her in-service presentations as insightful and thorough, delivered in a respectful and courteous manner. Maria's professionalism and commitment to the community shine through in how she answers questions and explains the available programs. Several reviewers mention that they have already begun referring others to Maria and FirstLight, underscoring the trust she builds and the tangible value she communicates about how the company can benefit residents.

Customer service is highlighted as another standout feature. In one account, Maria walked a family through all the offered services with kindness and clarity, ensuring that family members clearly understood what was available. This level of detailed, patient guidance is repeatedly cited as something that sets FirstLight apart, especially when families are navigating difficult decisions about care. The tone across these notes emphasizes not only competence but also a willingness to listen and tailor information to the needs of each family.

The people behind the service - Taylor, Lettie (also spelled Letti in some notes), and Heather - are frequently singled out for their warmth, responsiveness, and dedication. Reviewers describe Taylor as warm and helpful, Lettie (Letti) as a compassionate leader, and Heather as consistently diligent in maintaining communication. Their kindness, accessibility, and genuine care for clients have made a measurable difference for families who appreciate knowing that their loved ones are in trustworthy hands. These personal qualities, paired with professional execution, reinforce the overall sense that FirstLight's team goes beyond the basics to truly honor each individual's preferences and wellbeing.

Families explicitly credit FirstLight with making a meaningful impact on everyday life. Several reviews describe the company as a great option for caregiving, with caregivers who are skilled, reliable, and consistently attentive to both the resident and the family's needs. The sentiment is that FirstLight's care goes beyond routine tasks, aiming to create a comfortable, supportive home environment where clients feel safe, valued, and understood. The recurring message is that the care team's presence not only assists with daily needs but also brings a sense of reassurance and stability to households navigating health challenges.

Beyond general praise, specific instances illustrate the depth of FirstLight's commitment. For example, reviewers mention respite care that supports families in managing caregiver responsibilities, with each caregiver delivering excellent service and attentiveness to both the client and the broader family dynamic. Comments about dementia care emphasize the challenge of maintaining a safe, healthy, and comforting home setting, and the feedback conveys confidence that FirstLight's caregivers have the training and patience required for complex needs. In these narratives, the office staff emerge as a crucial component - professional, helpful, and flexible, taking care to understand each family's circumstances before assigning caregivers.

Regional experiences also paint a vivid picture of FirstLight's strengths. In Spartanburg, South Carolina, the staff are described as incredible - professional yet compassionate, delivering top-notch care through a team of capable, kind people. The consistency of care and the thoughtful approach to each client's wishes are highlighted as core reasons families trust and recommend FirstLight. The testimonials from this region reinforce the broader message: FirstLight blends empathy with practical expertise to meet diverse needs across different situations and stages of care.

Another thread running through the feedback is the genuine belief that FirstLight's team is deeply committed to helping families navigate care with confidence. Reviewers repeatedly note that the office personnel are reliable and proactive, with a willingness to tailor care plans to individual preferences. The enthusiasm about the company's culture is unmistakable - caregivers and administrators alike are described as devoted to delivering compassionate, respectful, and consistent support. When families consider future care options, the impression left by these reviews is that FirstLight represents a dependable partner that values communication, dignity, and comfort above all else.

Finally, several comments touch on the broader significance of choosing FirstLight when planning for the future. Families express gratitude for the care they have received and acknowledge how the company's approach has shaped positive experiences for loved ones during difficult transitions. There is a sense of trust built over time: caregivers and staff are not just performing tasks but actively listening, advocating, and creating environments where residents can thrive. In sum, FirstLight Home Care emerges from these accounts as a company that genuinely cares, consistently delivering professional, respectful, and heartfelt support that families can rely on and recommend with confidence.

Located in Spartanburg, South Carolina, this area offers a convenient and accessible location for senior living. With multiple pharmacies within a short distance, access to healthcare is easily within reach. Nearby physicians' offices provide a range of medical services, including specialized care. A variety of dining options, from casual diners to cafes and pubs, cater to different tastes. Places of worship are also close by for spiritual fulfillment. Additionally, the proximity to hospitals and medical centers ensures immediate care in case of emergencies. The presence of parks offers opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded environment with essential amenities for seniors looking to settle down in a vibrant community.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Ingles Market (0.9 miles)
• Walmart Pharmacy (1.5 miles)
• Ford's Drugs & Medical (1.7 miles)
• Smith's Drugs No. 1 (1.8 miles)
• Smith's Drug Store (2 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Regenesis Health Care (1.3 miles)
• Steadman Hawkins Clinic (1.4 miles)
• Eyes on Henry (1.5 miles)
• Barnet Park Family Medicine (1.9 miles)
• Betone of Spartanburg (2.2 miles)
• Spartanburg Nephrology (2.2 miles)
• Neurology Centers of the Carolinas (2.3 miles)

Restaurants

• Sugar'n Spice (1.6 miles)
• Nu-Way Restaurant & Lounge (1.7 miles)
• Boots' & Sonny's Drive-In (1.8 miles)
• Converse Deli (1.8 miles)
• Mata’s Restaurant (1.8 miles)
• FR8yard (1.9 miles)
• Delaney's Irish Pub (2 miles)

Places of Worship

• First Presbyterian Church (1.8 miles)
• Westminster Presbyterian Church (2.3 miles)

Cafes

• Spill the Beans (1.9 miles)
• Starbucks (2.6 miles)
• Starbucks (2.9 miles)
• Panera Bread (3 miles)

Hospitals

• Medical Group of the Carolinas - Woman's Clinic (2.5 miles)
• Spartanburg Surgery Center (3.1 miles)
• Spartanburg Regional Medical Center (3.2 miles)
• Spartanburg Regional Wound Center (3.2 miles)
• Mary Black Memorial Hospital (3.6 miles)
• Mary Black Health System Emergency Room/Department (3.6 miles)
• Mary Black Hospital North Wing Entrance (3.6 miles)

Transportation

• Spartanburg Downtown Memorial Airport (SPA) (2.8 miles)

Parks

• Hillcrest Park (3 miles)