White Oak of Lancaster

Pros

• The physical therapy was great, and the therapists and nurses were very helpful.
• All the staff in Lancaster are awesome and caring for loved ones.
• No job is too small when it comes to the care of a loved one, and the caregivers are sincerely appreciated.
• Aaron sang with a resident, and other staff members joined in, creating a happy atmosphere.
• The activities, including church, are loved by residents, and staff takes patients outside to enjoy the sunshine.
• The employees were nice to him and his family when they visited.
• One reviewer expressed love for White Oak Manor, saying they absolutely love it.
• A reviewer gave White Oak in Lancaster a 4 out of 5 rating, indicating a positive overall impression.

Cons

• The management staff did not offer condolences after the reviewer's father died.
• They were not called to visit when their father was declining.
• A staff member misidentified the reviewer's mother with another patient and spread a false claim about feces on her face.
• The nurse and staff were rude to the patient and their family.
• The reviewer's mother waited about 30 minutes for bathroom assistance.
• A nurse did not introduce herself or explain medications and was defensive when asked.
• Meals were left sitting out for hours because the cook did not warm them, described as a daily issue.
• An unattended male resident was in the hall touching a female resident and staff did not intervene promptly.

Review

White Oak Manor in Lancaster is a place where experiences among residents and their families run a broad spectrum. Some visitors remember the facility as a caring, communicative environment where staff go above and beyond, while others describe moments of frustration, miscommunication, and perceived neglect. One recurring theme is the emotional impact of illness and end-of-life moments, and how the staff's responses - or lack thereof - shape those experiences for families who are already dealing with loss and uncertainty.

Several accounts focus on condolence and bedside manners during difficult times. In one case, a family member lost a father who had lived at the facility for about five years. The writer expresses that management did not offer condolences, and that only a nurse and other staff were present at the end. They question why they weren't contacted earlier, given that the father appeared to be declining. The absence of a warm acknowledgment during such a sensitive moment stands out as a painful contrast to what they hoped would be a more compassionate response from the caregiving team. This sentiment recurs as a point of disappointment tied to the way staff communicate with families during critical moments.

Other narratives recount mix-ups and miscommunications that fueled worry about patient safety. One family describes a rehab stay for their mother, where a concerning mix-up occurred: the mother was confused with another patient, leading to incorrect assumptions about illness and conditions. The situation escalated into a fear that a serious misunderstanding might have affected care. When the family later learned that a different patient had experienced fecal contamination on their face, they highlighted that their own mother's condition had not been properly verified. The subsequent days were marked by reported rudeness from nurses and staff facing questions from the family, and the overall tone was one of frustration and mistrust. The family ultimately gave the facility a three-star rating, noting that the rude behavior weighed heavily on their impression of the care environment.

Problems with response times and basic assistance also emerge in several accounts. A second family describes waiting an extensive period - around 30 minutes - for help with using the bathroom for their mother-in-law. Calls to check on her were met with rude responses, reinforcing a sense that basic dignity and timely assistance were not consistently guaranteed. The combination of delays and unhelpful interactions left the family with a lingering sense of dissatisfaction, leading again to a three-star assessment. These pieces together paint a picture of a facility where some days bring good care, while on other days the pace and attitude of staff can leave families feeling neglected.

Not all reviews, however, portray White Oak Manor in a negative light. There are remembered examples of warmth and kindness that look very different from the complaints above. A positive memory centers on a great-grandfather who stayed there a few years earlier; the family reports that the employees were very nice to him and his family during visits, and that he seemed to enjoy the last months of life spent at the manor. In another thread, a person who stayed at White Oak Manor for rehabilitation after a fall finds the physical therapy to be excellent. The therapists were described as capable and helpful, and the overall rehabilitation experience as a key positive aspect of the stay. These anecdotes highlight that the facility can indeed provide effective care and meaningful moments of connection and progress.

Beyond therapy and family interactions, safety and communication continue to surface as major themes. One reviewer recounted a scenario in which a nurse entered a room, placed medication on a food tray, and left without introducing herself or clarifying what medication was being given. When questioned, the nurse became defensive. Compounding concerns, the kitchen was described as not warming meals, with food left out and served to patients without proper temperature control. A particularly troubling account described an unattended male patient attempting to touch a female resident in a hallway; despite reporting the incident to a nurse, the response involved moving the man up the hall and resuming conversations with coworkers, raising serious safety questions. The reviewer stressed that such incidents "should not be happening" in a place entrusted with vulnerable individuals - a strong indictment that lingers over the care environment for that account.

Despite these criticisms, other voices celebrate the everyday care and community life at White Oak Manor. A separate review praises the staff across Lancaster, noting that they are all "awesome," and that no job is too small when it comes to caring for a loved one. This person recalls moments of joy, such as staff members singing and residents enjoying church activities, and mentions that residents are taken outside in their chairs to enjoy sunshine. The reviewer also emphasizes the importance of family involvement and suggests that it is an essential component of a good care experience. They rate the facility four out of five stars, citing the need for updates to some beds and rooms but affirming the overall positive impression of staff dedication.

Finally, another short but powerful endorsement simply states a deep affection for White Oak Manor, with an emphatic expression of love for the place. Taken together, these voices sketch a nuanced portrait: White Oak Manor in Lancaster can be a place of compassionate care, skilled rehabilitation, and genuine human connection, while at times it falls short in communication, responsiveness, and safety. The range of experiences suggests that families visiting or placing loved ones there should remain engaged and proactive - observing care, asking questions, and advocating for timely, respectful treatment - so that the best aspects of the facility can be supported and the moments of concern can be addressed swiftly.

This part of Lancaster, South Carolina, offers a mix of religious institutions, dining options, pharmacies, healthcare providers, parks, and transportation services. The proximity to places of worship such as Sonlight Community Church of the Nazarene and The Anointed Word Church caters to spiritual needs. Restaurants like Adela's Mexican Kitchen and Kickin Pig Bar-B-Que provide convenient dining options. Nearby pharmacies like CVS and Walgreens ensure access to medication and healthcare services. Physicians in the area include Morphis Pediatrics Group and General Surgery of Lancaster for medical care. Parks like Pardue Street Park offer outdoor recreational opportunities. Home Care and Hospice of Lancaster provides healthcare services at home for seniors in need. Transportation options are available through U-Haul Neighborhood Dealers for convenience. Overall, this part of Lancaster provides a diverse range of amenities for older adults considering senior living in the area.

Places of Worship

• Sonlight Community Church of the Nazarene (0.4 miles)
• Jehovah's Witnesses (0.7 miles)
• The Anointed Word Church (0.9 miles)
• Taylors Grove Baptist Church (1.8 miles)
• Church of Christ (2.2 miles)
• First United Methodist Church (2.2 miles)
• Heartland Freewill Baptist Chr (2.3 miles)

Restaurants

• Adela's Mexican Kitchen (0.8 miles)
• Captain D's (1 miles)
• Wa Chang Buffet (1.2 miles)
• McDonald's (1.2 miles)
• Kickin Pig Bar-B-Que (1.3 miles)
• Taco Bell (1.3 miles)
• Wendy's (1.3 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Carolina Pharmacy – Hwy 9 Bypass (1.3 miles)
• Walgreens (1.6 miles)
• Walmart Pharmacy (2 miles)
• Care-Net Of Lancaster Pharmacy (2.5 miles)
• Barnett-Honeycutt Pharmacy (2.8 miles)
• Mobley Drugs (2.9 miles)

Physicians

• Morphis Pediatrics Group (1.3 miles)
• Catawba Gastroenterology PA (1.9 miles)
• Carolina Urgent & Family Care (2 miles)
• General Surgery of Lancaster (2.3 miles)
• Blossom Care For Women (2.3 miles)
• Story Eye (2.4 miles)
• Lancaster Pediatrics (2.5 miles)

Parks

• Pardue Street Park (2.1 miles)
• Buckalew Park (2.3 miles)
• Lansford Canal (6.9 miles)
• Walnut Creek Park (11.7 miles)

Hospitals

• Home Care and Hospice of Lancaster (2.7 miles)

Transportation

• U-Haul Neighborhood Dealer (3.8 miles)
• U-Haul Neighborhood Dealer (4.4 miles)