Information last verified:
600 Sulpher Springs Road, Greenville, SC 29611
For more information about senior living options: (844) 490-3973
Over 95% of the nurses and staff were very courteous, caring, and professional. The mom bragged on several of the staff, calling them “my buddy” and feeling cared for. The staff were described as genuinely caring and doing their best to make her comfortable. Donna was noted as always being there when needed, and the physical therapists were awesome. The care team was described as kind and considerate, with overall excellent care during recovery. The facility was recognized for having very helpful staff.
They neglected her and she withered away under their care. They care only about money and let patients die. They left him in vomit and poop and did not help him eat. They failed to clean him; crusts and dirt were left on him all day. They were rough with the patient and hurt his ribs, delaying medications. They would not answer questions or look at family members, even when asked for water. They did not maintain cleanliness; the facility was dirty with roaches and stained curtains. The staff were hostile and uncaring, and patients were afraid to speak up. The place is horrible and should be shut down.Heartland Health Care Center - Greenville West in Greenville, SC, is best suited for families that can provide vigilant, ongoing oversight and are prepared to accept a care environment with pronounced inconsistencies. While the facility can deliver routine skilled services, the practical reality reflected in multiple accounts is that daily care quality can swing dramatically. For a resident with modest needs and loved ones who can repeatedly intervene to monitor meals, hygiene, and safety, this setting might function as a temporary or stopgap option. For most seniors who depend on consistent, compassionate, professional care, the risks shown in resident experiences are too significant to overlook.
This community should not be the first choice for anyone prioritizing reliable, respectful treatment and clean, safe surroundings. Several reviews describe neglectful patterns, with residents left unclean, fed inadequately, or without timely access to water and medications. A pattern of hostility or evasive behavior by staff is repeatedly cited, along with stories of room and equipment unsanitary or in disrepair. Even when positive moments appear, such as a few dedicated caregivers or moments of good rehabilitation effort, the broader environment appears unstable enough to warrant careful alternative searching for families with serious care needs.
The few apparent strengths do not meaningfully offset the main failings. On the upside, there are mentions of courteous nurses and some clinicians who genuinely connect with residents, and a few residents acknowledge compassionate interactions, especially within the rehabilitation and therapy teams. The existence of these caring staff moments demonstrates that good care is possible within the facility. However, these instances are sporadic and cannot counterbalance repeated reports of neglect, delays in essential care, and safety concerns that color the overall impression of the place. In practical terms, the inconsistencies undermine trust and complicate any plan that relies on predictable, high-quality care.
For families weighing options, a pragmatic approach centers on concrete, verifiable conditions before placement. If choosing this community, insist on transparent demonstrations of staffing levels, shift coverage, and responsiveness to call bells and requests. Schedule multiple in-person visits at varied times, speak with direct caregivers, and request recent incident or grievance logs to gauge how frequently problems surface and how quickly leadership addresses them. Consider arranging a trial period or daily oversight plan with clear escalation steps if care quality dips. The goal is to ensure that a loved one’s basic needs are met promptly, with dignity and respect, rather than enduring a low-symptom, high-risk environment.
As an alternative, explore other options that consistently emphasize resident dignity, cleanliness, and reliable responsiveness. One reviewer contrasted this facility with another local option described as having excellent staff and a high standard of care, underscoring that trustworthy, attentive care does exist nearby. For families unable to tolerate ongoing risk or variability, those references point toward facilities with a more proven track record of compassionate, dependable service. In short, this community should be approached with caution, and only after thorough vetting and a robust oversight plan are in place.
Ultimately, the advisability hinges on two realities: the degree of risk a family is willing to accept and the ability to supervise care closely. If a decision must be made here due to limited alternatives, the path forward relies on rigorous oversight, clear care protocols, and ongoing advocacy. Otherwise, prioritize facilities with credible histories of consistent cleanliness, timely treatment, and respectful engagement, places where a resident can receive dependable rehabilitation, daily nourishment, and humane, attentive care without requiring constant familial intervention.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greenville-Spartanburg (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Greenville West is an assisted living community located in Greenville, SC. Our community offers a wide range of amenities to ensure that our residents have everything they need to live a comfortable and enjoyable lifestyle.
For our residents' convenience, we have a beauty salon where they can get their hair styled or enjoy other salon services. We also provide cable or satellite TV in each resident's room for their entertainment. Our community operated transportation makes it easy for residents to run errands or attend appointments.
We have a computer center equipped with high-speed internet for residents who want to stay connected with their loved ones or explore the online world. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled chefs. For those who prefer cooking their own meals, we provide kitchenettes in each resident's living space.
To promote physical well-being, we offer a fitness room where residents can engage in various exercises and keep themselves active. Residents can also relax and socialize in outdoor spaces such as gardens and gaming rooms. We have small libraries for those who love reading and wellness centers for maintaining a healthy lifestyle.
Our care services ensure that residents receive the support they need on a daily basis. We have a 24-hour call system and supervision to ensure their safety at all times. Our trained caregivers are available to assist with activities of daily living such as bathing, dressing, and transfers. We also provide diabetes diet management and medication management services.
Residents with special dietary restrictions can be accommodated through our meal preparation services. Mental wellness programs are offered to support residents' emotional well-being. Transportation arrangements are made for non-medical needs as well as doctors' appointments.
At Heartland Health Care Center - Greenville West, our residents enjoy engaging activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. They also have access to various amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, our assisted living community provides a friendly and supportive environment where residents can maintain their independence while receiving the care they need. We strive to ensure that each resident's experience is comfortable, fulfilling, and enjoyable.
Heartland Health Care Center - Greenville West is located at 600 Sulpher Springs Road, Greenville, SC 29611 in Pickens County, South Carolina
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