600 Sulpher Springs Road, Greenville, SC 29611
For more information about senior living options: (844) 490-3973
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The nurses and staff were courteous, caring, and professional. The caregivers formed genuine connections with residents, with staff described as supportive and trusted by the patient. Donna was consistently available and helpful whenever needed. The physical therapists and therapy team were praised as awesome and effective. The facility and its staff were described as amazing and very helpful by some reviewers.
They claim the facility neglected residents and allowed them to deteriorate. They say staff are awful, uncaring, and only in it for the money, sometimes letting patients die. They report residents left in vomit and feces, not given water, and overall poor bedside care. They describe meals as cold or not warmed and delays in feeding or administering medications. They allege personal items are stolen from residents. They describe dirty, unsanitary conditions with roaches and stained curtains. They say staff are hostile and unresponsive, even slamming doors in family members' faces. They believe the facility should be shut down. They accuse the facility's website of deceit and misrepresenting the quality of care.The Christmas season is supposed to be a time of warmth, comfort, and healing, but for many families the holidays sharply highlight the pain of watching a loved one suffer in a place that is meant to be a haven of care. The accounts shared here come from multiple families and individuals who entrusted a skilled nursing facility with the health and dignity of their relatives. The overarching message many readers will take away is a deep sense of betrayal: promises of compassionate, professional rehabilitation gave way to memories of neglect, fear, and distress. The threads running through these stories portray a consistent pattern of frustration, anger, and heartbreak, tempered by rare outposts of praise for a few staff members who did their best under challenging circumstances.
Several reviewers describe neglect that feels systemic and deeply personal. One person recounts that their mother, who was previously checked in as improving, suddenly deteriorated after a week of absence from care; upon their return, Hospice was involved, and the impression left is that something important had not been done when it mattered most. Others say they witnessed a pattern of indifference: loved ones left unattended, not given water when they asked, or treated with a cold, impersonal efficiency that felt more like a procession through a bureaucratic machine than individualized, compassionate care. The phrase "left in her vomit and poop" sticks with readers as a stark depiction of the neglect some families allege, while another speaks of a patient who wasn't cleaned, had crusts in his beard, and faced doors slammed in the face when family members sought basic communication or assurances. These vivid memories echo the fear that, when a patient is down, the system fails to rise to the occasion.
Hygiene and safety concerns recur as another major thread. Review after review describes dirty rooms, stained curtains, roaches, and general filth. One account specifically notes that a grandparent's hospital room felt like a hotel would at least aspire to be better than, reflecting not a clinical failure alone but a broader neglect of dignity and comfort. Another family describes injuries and pain - broken bones, rib injuries, and inappropriate or delayed administration of medicine - coupled with a sense that staff did not respond promptly to needs, compounding the patient's suffering. The fear that a patient's condition would worsen because of these lapses is a recurring emotional undertow in many of the narratives.
The issue of trust extends beyond hygiene and medical care into the realm of respect and communication. Several reviewers describe staff who are rude, dismissive, or unapproachable; a family member recounts that when they attempted to confront the facility about concerns, they were met with a slammed door and a general sense that their questions would be ignored. In contrast, there are a few mentions of staff who were kind and attentive, particularly among the nurses and physical therapists who earned a patient's gratitude during a short window of improvement. One reviewer points to individuals like Donna among the therapists as offering steady, compassionate care, a reminder that even in a facility marked by widespread complaints, dedicated professionals can still leave a positive impression. Still, for many families, the day-to-day experience was defined by a heavy atmosphere of anxiety and fear about speaking up for fear of repercussions or being dismissed.
The broader tone across many reviews is a deep skepticism about whether this kind of facility deserves the trust families place in it. Descriptions of the place as "the worst place possible" and warnings to "run very fast" reflect a sentiment that care has deteriorated to a point where the facility no longer serves its intended purpose. A recurring fear is that patients are not just neglected but also exploited - whether through poor care or through a broader sense that the organization's priorities are misaligned, focusing on costs and logistics over healing and comfort. Stories of repeat incidents - phones or personal items being stolen, elderly residents being treated roughly, and the overall sense that "they do not care about the patients" - further reinforce the conclusion that the facility's value to the community has diminished in the eyes of its critics.
Against the swirl of negative experiences, a few reviewers offer a more nuanced or even hopeful note. One family shares a long tenure of care there, with a mother who remained relatively comfortable in the final months; although the building was not modern or up-to-date, those who cared "genuinely" believed in their mission to comfort and support their patient. Another reviewer, acknowledging the facility's age and imperfections, emphasizes that some caregivers earned real affection from their loved one and that those memories mattered deeply. These strands serve as reminders that even in highly challenging environments, human connection can exist - sometimes in small, fragile moments - alongside systemic failings.
The recurring verdict from these accounts is that potential visitors or families should approach this facility with extreme caution. There are stark warnings to consider alternatives, to verify the quality of care with firsthand visits, and to seek out better-regarded options when possible. Some reviewers advocate for reporting concerns to health departments or regulatory bodies, not only to address specific incidents but also to drive improvements that may protect future residents. Yet among the chorus of criticism, there is also a call to recognize that care quality can be uneven: a facility can be dangerous or abusive for some residents while offering periods of genuine kindness for others, depending on the staff on duty and the specific circumstances of each patient.
In the end, the stories gathered here illuminate a painful truth about elder care: behind every door there are real people - mothers, fathers, aunts, uncles, grandparents - whose dignity, comfort, and safety depend on the care provided. Christmas, a time typically filled with images of family, serves as a stark reminder that care institutions must live up to their promises every day, not merely in moments of success but especially in moments of vulnerability. For families currently navigating these difficult decisions, the message is clear in many of these accounts: investigate carefully, listen to the voices of other families, and prioritize places where the balance of compassion, cleanliness, accountability, and competent medical care aligns with your loved one's needs.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greenville-Spartanburg (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Greenville West is an assisted living community located in Greenville, SC. Our community offers a wide range of amenities to ensure that our residents have everything they need to live a comfortable and enjoyable lifestyle.
For our residents' convenience, we have a beauty salon where they can get their hair styled or enjoy other salon services. We also provide cable or satellite TV in each resident's room for their entertainment. Our community operated transportation makes it easy for residents to run errands or attend appointments.
We have a computer center equipped with high-speed internet for residents who want to stay connected with their loved ones or explore the online world. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled chefs. For those who prefer cooking their own meals, we provide kitchenettes in each resident's living space.
To promote physical well-being, we offer a fitness room where residents can engage in various exercises and keep themselves active. Residents can also relax and socialize in outdoor spaces such as gardens and gaming rooms. We have small libraries for those who love reading and wellness centers for maintaining a healthy lifestyle.
Our care services ensure that residents receive the support they need on a daily basis. We have a 24-hour call system and supervision to ensure their safety at all times. Our trained caregivers are available to assist with activities of daily living such as bathing, dressing, and transfers. We also provide diabetes diet management and medication management services.
Residents with special dietary restrictions can be accommodated through our meal preparation services. Mental wellness programs are offered to support residents' emotional well-being. Transportation arrangements are made for non-medical needs as well as doctors' appointments.
At Heartland Health Care Center - Greenville West, our residents enjoy engaging activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. They also have access to various amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, our assisted living community provides a friendly and supportive environment where residents can maintain their independence while receiving the care they need. We strive to ensure that each resident's experience is comfortable, fulfilling, and enjoyable.
Heartland Health Care Center - Greenville West is located at 600 Sulpher Springs Road, Greenville, SC 29611 in Pickens County, South Carolina
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The overview of blood pressure management for seniors emphasizes the importance of monitoring and interpreting blood pressure readings, noting that normal ranges can vary due to age-related factors and individual health conditions. It highlights tailored guidelines for systolic and diastolic levels, the necessity of early detection and consistent management to prevent serious health complications, and advocates for personalized care strategies that incorporate lifestyle changes and medication adherence.
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