Heartland Health Care Center - Greenville East

Pros

• The Heartland Health Care Center Greenville East is clean and looks well-maintained.
• The staff has been friendly and communicative, providing regular updates on the patient's condition.
• The meals provided appear to be satisfactory from a distance.
• The bedding for the residents looks good, contributing to their comfort.
• The rehabilitation efforts at the facility are thorough and effective, particularly with outside professionals assisting in mobility and memory skills.

Cons

• The mother felt miserable the entire time she was at the facility, describing it as a holding place for her to die.
• The staff was perceived as unfriendly and unaccommodating.
• The facility had a drafty environment that was neither welcoming nor inviting.
• The mother experienced feelings of discomfort despite being clean and well cared for physically.
• The overall atmosphere during her stay was not conducive to positive rehabilitation experiences.

Review

The experience of placing a loved one in a rehabilitation center can be filled with anxiety and uncertainty, especially when balancing the need for professional care against the emotional well-being of that individual. In the case of my mother's recent stay at Heartland Health Care Center Greenville East, formerly known as Oakmont East Nursing Center, there have been considerable ups and downs that highlight the complexities involved in such decisions.

Upon her arrival at Heartland Health Care Center, I was initially encouraged by the facility's cleanliness and the friendly demeanor of the staff. The center appeared to be well-maintained, presenting an inviting environment despite concerns about safety protocols related to COVID-19. The administration has actively communicated with me about my mother’s situation, providing updates on her health and rehabilitation process. From my view through the window, it was apparent that she is being served meals regularly, and that she seemed comfortable and clean in her surroundings. These observations have brought some peace of mind during a time when visitation restrictions due to COVID-19 have made it challenging for families to maintain close contact with their loved ones.

However, it's essential to acknowledge that my mother’s prior experiences at Oakmont East Nursing Center were far less positive. During her earlier stay there after leaving the hospital, she underwent rehabilitation aimed at improving her memory skills and physical mobility. Unfortunately, my mother found this phase of care to be distressing rather than restorative. She described the atmosphere as unwelcoming and noted that it felt more like a holding place where she would simply pass time rather than an environment focused on recovery and support.

The climate within Oakmont East had a significant impact on her morale; she often remarked about its drafty conditions which contributed to her discomfort both physically and psychologically. While some staff members were helpful in facilitating aspects of her rehabilitation—particularly the external professionals who conducted therapy sessions—the internal staff did not provide the level of kindness or encouragement one would hope for in such a vulnerable setting. Their lackluster approach left my mother feeling uncared for during what should have been a period dedicated to healing.

In stark contrast, Heartland Health Care Center has demonstrated an effort to uphold a more nurturing atmosphere — something pivotal when supporting individuals going through rehabilitation after serious health challenges. Despite ongoing isolation due to pandemic restrictions, I bear witness through glass that even behind these barriers, compassionate care appears present in how staff interact with residents. They seem attentive not just to medical needs but also strive toward comfort—a significant factor that could influence recovery outcomes positively.

As we navigate these difficult times marked by limited personal interactions due to health regulations, seeing consistent efforts towards better conditions fills me with cautious optimism regarding my mother's current placement at Heartland Health Care Center Greenville East. Although some memories from Oakmont East cast shadows over our journey thus far—emphasizing how crucial it is for families like mine to advocate for proper care—there remains hope grounded in newer experiences that suggest this facility may indeed represent a better direction for my mother's rehabilitation journey moving forward.

Conclusively, navigating eldercare facilities can lead families down many paths: some promising while others poignant or painful memories linger long after departure from those settings. It is vital now more than ever amid lingering constraints caused by COVID-19 as we face new realities concerning safety measures but also prioritize emotional connection amidst uncertainty surrounding those loved ones receiving critical care services.

Physicians

• Yeager Vision Care (0.6 miles)
• Doctors Care (1.5 miles)
• Greenville Free Medical Clinic (1.6 miles)
• Superior Healthcare Physical Medicine (2.9 miles)
• Professional Healthcare Services (3.6 miles)
• Greenville Free Medical Clinic (3.7 miles)
• New Horizon Family Health Services (3.7 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Parker Road Drug Store (2.3 miles)
• Epic Pharmacies (2.3 miles)
• Walgreens (2.6 miles)
• Ingles Market (2.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (5 miles)

Restaurants

• Burger King (1.7 miles)
• Oak Hill Cafe And (2.3 miles)
• Yellow Ginger Asian Kitchen (2.4 miles)
• Cook Out (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Jack In The Box (2.7 miles)
• Five Guys Burgers & Fries (2.8 miles)

Cafes

• Swamp Rabbit Cafe & Grocery (2.1 miles)
• Starbucks (2.9 miles)
• Green Fetish (4.2 miles)
• Starbucks (4.9 miles)

Theaters

• Regal Cherrydale (2.8 miles)

Places of Worship

• The Church at Cherrydale (2.9 miles)
• Earle Street Baptist Church (3.4 miles)
• Unitarian Universalist Fellowship (3.7 miles)

Parks

• North Main Rotary Park (3.6 miles)
• Cleveland Park (4.8 miles)
• Paris Mountain State Park (5.5 miles)

Hospitals

• St Francis Health System, Rehab Services (3.8 miles)
• Springbrook Behavioral Health System (5.2 miles)
• Prisma Health Marshall I. Pickens Hospital (5.3 miles)
• Prisma Health Roger C. Peace Rehabilitation Hospital (5.3 miles)
• Greenville Memorial Hospital (5.3 miles)
• Greenville Memorial Hospital Labor and Delivery (5.3 miles)
• ENT second Floor (5.5 miles)