601 Sulphur Springs Road, Greenville, SC 29611
For more information about senior living options: (844) 490-3973
The staff were courteous, caring, and professional. The caregivers genuinely cared about the patient and made her as comfortable as possible, with she being called "my buddy" by staff. The reviewer thanked the staff for making the patient feel cared for. After surgery, the staff were kind and considerate, with Donna frequently available and the physical therapists described as awesome. The facility was clean and looked amazing, with friendly staff and regular updates to family. The outside rehabilitation provider was thorough and ensured the patient performed the prescribed workouts. The facility is described as a skilled nursing facility with very helpful staff.
The facility neglected residents and allowed a mother to wither away under its care, ultimately placing her on hospice. The staff are said to care only about money, with claims that they let patients die. The place is described as a joke that should be shut down, and readers are warned not to place loved ones there. A family's relative had multiple personal belongings stolen, indicating serious security problems. A grandparent was left in vomit and feces and not helped to eat, showing outright neglect. Staff were unresponsive to family requests and would even slam doors in their faces. Patients are described as being treated like cattle headed to the slaughterhouse. Food is served cold, meals are not brought back warm, and medications or care are delayed. The facility is dirty, with stained curtains, roaches, and overall unsanitary conditions. The environment is drafty and unwelcoming, making it feel like a place to die rather than recover. Staff are frequently rude and hostile, and patients fear asking for help. The company is accused of dishonest billing and evading payments to performers, reflecting poor business practices.Heartland Health Care Center Greenville East is best suited for families who are willing to lean into very hands-on oversight and who need a cost-conscious option for short-term rehabilitation rather than a consistently reliable full-care environment. The care picture here is inconsistent enough that only families prepared to monitor daily interactions, insist on clear communication, and be ready to pivot to another facility if standards slip will find it workable. For residents who require steady, compassionate bedside care with predictable responsiveness, this community does not reliably meet those fundamentals.
Explicitly, those who should consider alternatives include anyone prioritizing safety, cleanliness, and dignified treatment. The volume and intensity of negative feedback across multiple reviews - claims of neglect, patients left unattended, and hostility from staff - signal a pattern that is not easily overlooked. Reports of theft, poor hygiene, rough handling, and food quality concerns further amplify the risk. In short, a facility with such a history should not be the default choice for long-term living or for residents with complex medical needs unless a family can establish stringent safeguards and constant oversight.
The few positives that emerge from the experiences are notable but not enough to offset the core concerns. Several reviewers praise particular nurses and aides who were courteous and professional, and a subset recounts competent rehabilitation work from therapists on the rehab wing. A handful of families also describe clean rooms and general appearances that imply a baseline standard. However, these favorable impressions are sporadic and do not address the deeper, recurring issues of safety, timely response, and consistent care quality that dominate most accounts. The upshot: good moments exist, but they do not compensate for the frequent lapses highlighted by many families.
For families evaluating options, the prudent path is to conduct a rigorous on-site assessment. Request to speak with the nursing supervisor and the head of rehab, and seek a tour of the floors most relevant to the loved one's needs. Ask to see recent incident logs, staff-to-patient ratios, and medication administration timelines. Probe the quality of meals, cleanliness routines, and the responsiveness of call lights. It is essential to verify that a dedicated care team can be assigned and that family members can receive timely, candid updates. If a facility cannot offer transparent, proactive communication and reliable daily care, it should be ruled out.
Where this community could still work is for a short, highly supervised rehab stay with a sharply defined exit plan and very explicit expectations. If choosing this option, insist on a named point of contact for daily progress, a guaranteed minimum level of assistance, and set criteria for escalation if needs are not met. Even then, temper expectations: this is a setting with a clear risk of inconsistent care and negative experiences that recur in multiple reviews. Any decision should weigh the likelihood of ongoing staffing instability and the potential emotional toll on family members who must intervene to ensure basic dignity and timely attention.
In sum, Heartland Greenville East is not a first-choice facility for families seeking reliable, respectful, and consistently high-quality care. It may serve as a last-resort or transitional option only for highly engaged families who can police care at every step and are prepared to move to a different setting if care deteriorates. For most seniors with ongoing medical or rehabilitative needs, stronger alternatives with verifiable staffing stability, cleaner environments, and proven responsiveness represent a safer, more dependable path. The stakes are too high to settle for anything less than a clearly reliable standard of care.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greenville-Spartanburg (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Greenville East is an assisted living community located in the vibrant city of Greenville, SC. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle while receiving the support they need.
The community offers a variety of amenities to enhance the residents' daily lives. A beauty salon is available for residents to pamper themselves and stay stylish. Cable or satellite TV ensures that residents can stay entertained and connected to their favorite shows. Community operated transportation is provided for convenience in getting around town. A computer center allows residents to stay connected with loved ones or explore their interests online.
Dining options are plentiful at Heartland Health Care Center - Greenville East. Residents can enjoy delicious meals in the dining room with restaurant-style service, accommodating special dietary restrictions when needed. A kitchenette is also available for those who prefer to prepare their own meals.
For recreational activities, there are various spaces designed for different preferences. A fitness room encourages residents to stay active and maintain their physical well-being. A gaming room provides a space for socializing and friendly competition. The outdoor garden offers a peaceful environment to relax or engage in gardening activities. There is also a small library where residents can indulge in reading and expand their knowledge.
Care services at this community prioritize the well-being of all residents. With 24-hour call system and supervision, help is always readily available when needed. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that medications are taken on time and as prescribed. The mental wellness program focuses on promoting emotional health and providing support.
Transportation arrangements are made both for non-medical purposes as well as for doctors' appointments, ensuring that residents can easily access necessary services outside the community.
Heartland Health Care Center - Greenville East also provides engaging activities for socialization and entertainment purposes. Concierge services are available to assist residents in planning their daily activities. Fitness programs and scheduled daily activities cater to various interests and help residents stay engaged. Planned day trips offer opportunities for exploration and adventure, while resident-run activities empower residents to take charge of their own entertainment.
With a range of nearby amenities, residents have access to numerous conveniences and services in the surrounding area. Cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals are all within a short distance.
Overall, Heartland Health Care Center - Greenville East offers a comprehensive assisted living community where residents can enjoy a comfortable lifestyle with access to various amenities, care services, dining options, recreational activities, and convenient nearby amenities.
Heartland Health Care Center - Greenville East is located at 601 Sulphur Springs Road, Greenville, SC 29611 in Pickens County, South Carolina
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