Overall Review of Central Carolina Health & Rehb
caveat
24 reviews mention this
Staff communication varies a lot
Phone and support responsiveness is a recurring concern in reviews.
A frequent issue in the reviews is trouble getting the right person on the phone, with accounts of long ring times, unanswered calls, and delays in follow-ups. Some reviewers also describe being left without help for basic requests, including when call buttons were pressed. At the same time, other families say they received updates and that certain nurses and managers were polite, responsive, and easy to reach when they did connect.
caveat
33 reviews mention this
Care quality draws strong reactions
Residents and families report both attentive care and serious lapses.
Several reviews describe neglect or unsafe care, including falls, bedsore/pressure wound outcomes, call-button delays, and issues around feeding or positioning. Other reviewers paint a different picture, saying their loved ones received compassionate care, therapy support, and help that made family feel informed and supported. The reviews collectively suggest the experience may depend heavily on unit staffing and day-to-day follow-through.
caveat
10 reviews mention this
Safety incidents and pressure wounds
Some reviews cite falls and pressure-related health problems.
A subset of reviews mentions falls during the stay, including situations where families say help did not arrive promptly. Related concerns include pressure wounds/bedsore experiences and injuries described as serious enough to require hospital care or hospice afterward. Reviews that are positive elsewhere do not erase these reports, so it’s a theme to weigh carefully.
caveat
9 reviews mention this
Cleanliness and odors are mentioned
Odors and cleanliness problems come up in multiple visits.
Some reviewers describe unpleasant smells in halls or common areas and cleanliness issues, including concerns about linens, supplies, and general facility condition. Others mention finding items mishandled or not returned, adding to frustration about how basic needs were handled. A smaller set of reviews says the building smelled “really nice” or that staff were doing their best, indicating the cleanliness experience may not be consistent.
common
4 reviews mention this
Renovations and new leadership help
Some residents’ families point to improvements under new leadership.
A few reviews mention new administration and ongoing renovations, describing the property or building as improving. Some families also connect these changes with a better overall experience and a more positive environment. Since fewer reviews discuss this than the care-and-staffing concerns, it reads more like a developing point than a guaranteed outcome.
common
18 reviews mention this
Staff kindness shows up too
Many reviewers describe staff as kind and caring.
Alongside the negative accounts, multiple reviews explicitly praise nurses, CNAs, therapists, and managers as caring, polite, and attentive. Several families say staff communicated well, kept them updated, and treated patients with compassion. This positive theme is present, but it sits next to substantial complaints, so the reviews suggest a mixed day-to-day experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Columbia Metropolitan (8 miles away)
Clean facility with well-maintained dining area and effective therapy services, plus engaging activities.
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