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2.6 from 98 reviews
5 stars
34
4 stars
3
3 stars
6
2 stars
4
1 stars
51
Overall Review of Pruitthealth- Columbia
common20 reviews mention this
Staff care can feel inconsistent
Residents describe both genuinely caring staff and serious breakdowns in care.
Across the reviews, some families say the staff was respectful, professional, and attentive, and that they were kept updated. Others describe neglect and unresponsive behavior, including difficulty getting help when call buttons were used and concerns about how patients were treated. Several comments land on the idea that there are some decent individuals, even while others are dissatisfied with how care is delivered overall.
caveat10 reviews mention this
Calls and help are unreliable
Multiple reviews report long delays or missed help when calling for staff.
Several reviewers describe phones that ring without being answered or difficulty reaching admissions, nurses, or support staff. Others say call buttons were not answered for extended periods, leading families to walk to the nurses station or search for staff. A few also mention issues during visits, like not finding employees at the front desk or on the unit when they expected coverage.
caveat12 reviews mention this
Sanitation and odors are a recurring complaint
Residents and visitors repeatedly mention cleanliness problems and strong unpleasant odors.
A number of reviews mention persistent smells on patient floors, including descriptions of urine and feces odor, as well as concerns about routine cleaning. Others describe dirty conditions like linens and supplies not being available or replaced, along with reports of unsanitary room situations. Even a few mixed reviews still point out how concerning the physical condition can feel for visitors.
caveat6 reviews mention this
Food and dining support draw criticism
Some reviews say meals are insufficient or delivered in a way that causes problems.
Several reviewers mention that meals were not substantial or that patients were not eating properly, including comments about needing support to sit up to eat. A few families also describe food issues tied to the patient experience, such as meals not being handled in time or being difficult for residents to manage. While dining-related features are listed for the community, the reviews include enough concerns about meal support to stand out.
caveat11 reviews mention this
Falls, wounds, and care risks
Multiple reviews report falls and serious health complications while under care.
Many critical reviews describe patients being left unattended, falling, or developing pressure-related wounds after inadequate support. Others connect problems to delayed assistance, difficulty getting help, or concerns that care plans were not followed, including mentions of bed positioning and nourishment needs. Several comments also describe escalation to emergency care or hospice outcomes after families felt their loved one was not receiving adequate attention.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
185 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Columbia Metropolitan (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Starbucks (0.1 miles)
Drip (1.1 miles)
Starbucks (1.4 miles)
Sweetwaters Coffee & Tea Park St (1.8 miles)
The Corner Blend (1.8 miles)
Starbucks (2.7 miles)
Physicians
Holly K Smith - Providence Columbia Medical Associates (0.1 miles)
Pruitthealth- Columbia on seniors.fyi includes 6 photos including images showing wheelchair, dining, elevator, healthcare, building, architecture, outdoors, trees, and more.
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