John O Haynes Manor

Pros

• The staff at Coventry Housing Authority are right on top of everything.
• They return emails and phone calls promptly.
• Julie Leddy and Maria Webster have been there for years and are fabulous, and they really care.
• Coventry Housing Authority is lucky to have such a great group of people working there.
• They take excellent care of the residents who live there.
• The properties are well maintained and any issues are fixed promptly.
• It is a safe and secure place for all residents.
• The office staff are wonderful and hardworking.
• The maintenance team is fabulous and completes work orders in a timely manner.
• Nancy Sullivan is articulate, knowledgeable, and professional, and she gets things done.

Cons

• The head director is described as lacking compassion and leadership, with fear culture among female staff rather than respect.
• The reviewer alleges lies and deceit by the staff, calling into question the honesty and integrity of the office.
• The reviewer states they were homeless and followed all instructions, but after signing paperwork they received a phone call and then were not returned calls or emails.
• The reviewer claims there was no eviction, yet the office allegedly lied about an eviction and did not provide needed help.
• The reviewer suggests the agency pushes for Section 8 and fails to assist families, implying a lack of action and calling for scrutiny of leadership.

Review

Coventry Housing Authority comes across in these impressions as a place driven by a devoted, people-centered staff and a well-maintained, peaceful living environment. A common thread running through many accounts is how quickly the staff respond when residents reach out - phone calls and emails are returned with surprising speed, and a genuine effort is made to address needs. Central to this reputation are longtime team members who repeatedly show up in praise: Julie Leddy and Maria Webster are singled out for years of steady, thoughtful service, with others like Nancy Sullivan and Erin Quinlan also highlighted as reliable, caring points of contact. The sense from residents is that this is a group that takes its responsibilities seriously and takes pride in meeting residents where they are.

The maintenance side of Coventry Housing Authority also earns strong endorsements. Reviewers repeatedly describe the maintenance crew as capable, hardworking, and effective at keeping the properties in good order. When something breaks, it seems to be fixed promptly, and the overall grounds - clean, safe, and well-kept - contribute to a feeling of security and comfort. The maintenance team is portrayed as the backbone that keeps the community functioning smoothly: they're the ones who keep the living spaces orderly, the pipes and appliances running, and the exterior areas tidy and inviting. In short, the upkeep and responsiveness of maintenance are presented as a standout strength.

Residents who have lived there for extended periods speak to a strong sense of community and continuity. One person notes moving in last summer and finding happiness, peace, and safety, with neighbors who "watch out for each other" and create a supportive atmosphere. The ambience is described as quiet and serene, with a culture of mutual respect among neighbors. The office and maintenance teams are credited with sustaining this environment, and the overall impression is that Coventry Housing Authority offers not just housing, but a well-managed community where people feel safe and valued.

There is broad praise for the office staff specifically. Names like Maria Webster, Nancy Sullivan, and Erin Quinlan surface repeatedly as dependable resources for help and information. The claim is that paperwork moves efficiently, inquiries are answered, and residents are never left waiting for responses. Several testimonials go so far as to call the Coventry office "the model" for housing authorities in the state, highlighting a culture where paperwork doesn't stagnate and where staff members consistently go above and beyond to assist with recertifications and other needs. The sentiment is that the office team operates with professionalism, warmth, and a strong work ethic that residents notice and appreciate. For many, these office interactions are a daily reassurance that they are in capable hands.

The praise isn't limited to individual staff members; it extends to the overall operation and its impact on daily life. Some residents have lived at Coventry for 17 years or more, emphasizing how courteous and respectful people are and noting that the maintenance crews, in particular, "keep it all together." The community is repeatedly described as safe, peaceful, and well cared for, with Christine Slick singled out for her ongoing contributions - recertifications are handled in a manner that residents find reassuring and efficient. The tone throughout these accounts is one of gratitude for a housing authority that functions smoothly and treats residents with consideration, reinforcing the view that Coventry Housing Authority is a strong model within the region.

Yet, not every voice in these accounts is uniformly celebratory. A different perspective presents a more challenging, critical view of the leadership. One reviewer recounts the loss of a "great Manager and man" and describes the current leadership - specifically a head director - as lacking in compassion. In this account, there are serious accusations of deceit and dishonesty, including a troubling episode around eviction paperwork during the COVID period. The reviewer describes being homeless and feeling abandoned after navigating the process, with claims that they were told something that did not align with what was ultimately documented or legally pursued. The frustration extends to communication gaps - phone calls and emails not returned, despite claims that notices had been sent - and a sense that what was faced was not aligned with the reality of the resident's situation, including a lack of tangible help during an especially vulnerable time for a family with children.

That same account critiques the leadership style as a barrier to compassionate, effective service. The reviewer questions how many others might have been subjected to similar experiences and suggests that leadership should be examined by the council. There is a strong emphasis on the disconnect between what is promised and what is delivered, particularly in terms of timely assistance and support that might prevent housing instability. This perspective, while singular within the set, adds a critical counterpoint to the otherwise consistently positive narratives and highlights areas where some residents feel improvements in leadership and communication could substantially impact overall satisfaction and trust.

Taken together, the collection of reviews paints a nuanced portrait of Coventry Housing Authority: a community that many residents deeply value for its responsive staff, dependable maintenance, and welcoming, well-kept living environment; and a minority of voices that urge closer attention to leadership, transparency, and compassionate engagement during crises. The consensus among most reviewers is that the housing authority provides solid, people-focused service, with a strong backbone of dedicated individuals who care about residents' well-being. At the same time, the more critical accounts serve as reminders that leadership and consistent, clear communication are essential to sustaining trust and ensuring that every resident feels seen, heard, and supported, especially in difficult times.

This part of Coventry, Rhode Island offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies nearby, including Pawtuxet Valley Prescription & Surgical Center and CVS Pharmacy, seniors can easily access their medication needs. In addition, there are multiple restaurants such as The Olde Theater Diner and Black Oak Kitchen & Drinks for dining options. For healthcare needs, Kent Hospital Laboratory Services and Thundermist Medical Center are in close proximity. There are also places of worship like St John & Paul Rectory for spiritual support. Furthermore, transportation options are available with T. F. Green Airport just a short distance away for those looking to travel. Overall, this area provides a comfortable and convenient environment for seniors seeking to settle down in Coventry.

Restaurants

• The Olde Theater Diner (0.7 miles)
• Come Along Inn (1.1 miles)
• Black Oak Kitchen & Drinks (1.1 miles)
• Michael Gelina's Ice Cream (1.5 miles)
• Burger King (1.9 miles)
• Bill's Place (2 miles)
• Wendy's (2.5 miles)

Pharmacies

• Pawtuxet Valley Prescription & Surgical Center (0.7 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Bean Barn RI (0.9 miles)
• Panera Bread (3.9 miles)
• Cafe Tempo Coffee House (4.6 miles)
• Starbucks (4.9 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.4 miles)
• Latte Love Coffee House (6.6 miles)

Places of Worship

• St John & Paul Rectory (1.6 miles)
• St Paul Evangelical Lutheran Church (4.8 miles)

Hospitals

• Kent Hospital Laboratory Services (1.6 miles)
• Kent County Memorial Hospital (4 miles)

Physicians

• Angell Street Psychiatry (1.6 miles)
• Thundermist Medical Center (2.4 miles)
• Ascent Audiology & Hearing (2.4 miles)
• University Family Medicine - Matthew Smith MD (3.8 miles)
• East Greenwich Spine & Sport (3.9 miles)
• Womans Care East Greenwich (3.9 miles)
• Anesthesia Associates of Kent County (4 miles)

Theaters

• Showcase Cinemas Warwick (3.8 miles)
• Apple Cinemas (4.6 miles)

Parks

• Playground (5 miles)
• Roger Williams Park (9.5 miles)

Transportation

• T. F. Green Airport (6.2 miles)
• Green Airport (PVD) (6.5 miles)