West Warwick Manor

Pros

• Residents are impressed by the quality, caring, and compassionate staff from the director on down.
• The maintenance team is described as the best of the best the reviewers have ever experienced.
• The manor regularly hosts events for the families of tenants.
• The director and administrative team are praised for exemplary leadership in running the development.
• Front desk staff are described as very nice and efficient, with quick service.
• The units are designed to balance decorative form and function.
• Visitors noted that the property looks very nice.

Cons

• The staff allegedly discarded the deceased father's belongings and falsely claimed there were none, which the family calls theft and negligent.
• The place is described as terrible, with elevators that frequently break down.
• Tenants are unhappy about being charged more money for things that aren't worth the damage, and the recycling system is criticized as inefficient.
• Maintenance on call reportedly did not respond, and the on-site staff member was rude and yelled at the resident.
• The acting director is accused of allowing smoking inside the building and not enforcing a smoke-free policy.
• The management is viewed as inexperienced and in need of a more capable manager.

Review

In the midst of a community known for its public housing options, one family's experience unfolds as a deeply painful and anger-fueled reflection on care, accountability, and what it means to lose a loved one in a place that is supposed to support you. Their father died abruptly, discovered on 10/24/24 after having just returned home two weeks earlier from a rehabilitation center. The family's grief is overshadowed by a troubling claim: when they went to retrieve his belongings, they were handed an empty cell phone case and the few items still left inside his money clip, with the rest absent. They insist he had belongings left behind, and they describe the response as negligent and dismissive, insisting that someone should be held accountable. The tone is raw, the sorrow is palpable, and the accusation is not just about missing possessions but about a sense that those entrusted with care did not protect or honor their loved one's remains or their family's dignity.

Beyond this personal tragedy, the same set of reviews paints a troubling picture of daily life in the housing environment. One reader bluntly characterizes the place as terrible, citing elevators that constantly break down and the perception of inflated charges for things not worth the damage they purportedly create. There is also criticism aimed at the recycling system, described as ineffective or counterproductive, with a suggestion to replace it with a single large dumpster for all trash. Taken together, these comments reflect a broader frustration with facilities management, maintenance reliability, and the cost structure residents feel compelled to endure.

Amid the complaints, there is also a strong undercurrent of praise for West Warwick Manor from residents who have had markedly different experiences. One writer contrasts their negative experience elsewhere with their six months at West Warwick Manor, praising the quality of care and the compassionate staff from the top leadership on down. The maintenance team receives particular commendation for their excellence, and the design of the units is lauded for balancing aesthetics with function. This reviewer highlights the ongoing events for families living in the development and suggests that the director, Steven O'Rourke, and the administrative team offer a model example of how a housing development should be run. The overall sentiment is enthusiastic endorsement of the manor as a place that, in many respects, stands out positively within the wider housing landscape.

There is also a thread of personal, familial appreciation that runs through several accounts. One writer notes that they are involved with their grandmother in the community and describes the staff as supportive and genuine, with strong remarks about the people being "awesome." The sentiment extends to the broader community, with the implication that for families and elders alike, the environment can feel welcoming and safe when the people are caring and attentive. This is reinforced by expressions of trust and comfort, with multiple residents indicating that they would readily recommend the West Warwick Manor and its housing options to others, especially families and seniors seeking a nurturing place.

A separate cluster of reviews centers on everyday customer service experiences that, while positive in tone, illustrate the variability many tenants perceive in day-to-day operations. A number of residents speak highly of personal interactions with staff, noting patient and helpful demeanor, smooth processes for routine tasks, and a sense of pride in the place. One person, who delivered there, described what they saw as "very nice," while another emphasized how quick and courteous a front desk experience could be. A resident even recalls a past vote and the front desk staff's kindness and efficiency, describing the experience as quick and informative and underscoring a general sense that the community can offer solid service when things go smoothly.

Yet even amid these favorable testimonials, concerns about leadership and maintenance persist. Several reviews advocate for a new manager with more experience, suggesting that some administrative decisions or responses to resident needs fall short of expectations. The maintenance side is not immune to criticism either; a specific account describes a maintenance call where the technician did not follow through, with the on-call staff member not showing up and a confrontational, rude exchange during the attempt to communicate the problem. These anecdotes reveal a tension between residents' expectations for reliable, respectful service and occasional lapses in availability or courtesy that undermine trust in the management structure.

Finally, a more pointed health-and-safety complaint centers on smoking policies and enforcement. Residents allege that the acting director allows smoking in the building lobby and within a proximity of the building that many tenants contend should be prohibited. They describe ongoing breathing problems and pressure from living in an environment where secondhand smoke is pervasive, noting that the housing advertisement promotes a smoke-free building. The frustration is clear: despite multiple complaints, residents feel the issue is not adequately addressed, and they point to Clyde Towers as a focal point for these tensions within the West Warwick housing framework. In this thread, enforcement gaps and the perceived discrepancy between policy and practice contribute to a sense of frustration and health risk for those with sensitivities or medical conditions.

This section of West Warwick, Rhode Island, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants in close proximity, including Come Along Inn and The Olde Theater Diner, there are plenty of dining options to choose from. Additionally, there are multiple physicians' offices and pharmacies nearby such as Thundermist Medical Center and Walgreens, providing easy access to healthcare services. For recreation and entertainment, theaters like Showcase Cinemas Warwick are just a short distance away, while parks like Roger Williams Park offer opportunities for outdoor activities. Lastly, transportation is readily available with T. F. Green Airport located within 5 miles of the area. With its mix of healthcare facilities, dining options, entertainment venues, and transportation accessibility, this part of West Warwick may be an attractive option for seniors looking to settle down in a convenient location.

Restaurants

• Come Along Inn (0.6 miles)
• Bill's Place (1.5 miles)
• Sonic Drive-In (1.9 miles)
• The Olde Theater Diner (2 miles)
• McDonald's (2.2 miles)
• Black Oak Kitchen & Drinks (2.3 miles)
• Wendy's (2.5 miles)

Physicians

• Thundermist Medical Center (1.1 miles)
• Anesthesia Associates of Kent County (2.5 miles)
• Doctor Newstead's Office (2.7 miles)
• Toll Gate Pediatrics (2.9 miles)
• Tri County Urology (2.9 miles)
• Caring For Women (2.9 miles)
• Angell Street Psychiatry (2.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Pawtuxet Valley Prescription & Surgical Center (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Bean Barn RI (1.9 miles)
• Panera Bread (3.1 miles)
• Cafe Tempo Coffee House (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (5 miles)
• Panera Bread (5.1 miles)
• Latte Love Coffee House (6 miles)

Hospitals

• Kent County Memorial Hospital (2.5 miles)
• Kent Hospital Laboratory Services (2.9 miles)

Places of Worship

• St John & Paul Rectory (3 miles)
• St Paul Evangelical Lutheran Church (3.3 miles)

Theaters

• Showcase Cinemas Warwick (3 miles)
• Apple Cinemas (3.1 miles)

Parks

• Playground (3.7 miles)
• Roger Williams Park (8.2 miles)

Transportation

• T. F. Green Airport (4.7 miles)
• Green Airport (PVD) (5 miles)