Manorcare Health Services - York North

Pros

• Manor Care Kingston Court has a friendly staff that greets visitors warmly upon entry.
• New patients receive immediate assistance from management to help them settle in comfortably.
• The doctors, nurses, and caregivers are described as friendly and effective in their roles.
• The facility is generally clean, contributing to a pleasant environment for residents.
• Various activities are provided daily to keep residents engaged and entertained.

Cons

• The room's condition was deplorable, with dirty walls and filthy floors.
• The nursing staff often ignored communication from family members and did not provide proper care.
• There were reports of rude behavior from nurses towards patients and their families.
• Residents frequently had to wait long periods before receiving assistance after ringing the call bell.
• The food served to residents was consistently cold and unappetizing, in stark contrast to what staff received.
• Family members felt that their concerns were dismissed, leading them to feel powerless in advocating for their loved ones.
• There was a pervasive smell of urine throughout the facility, indicating poor hygiene practices.
• Documentation requests made by families were met with annoyance from the staff.
• Instances of neglect included a patient left wet in bed for hours until family intervention.
• New patients and their families were informed that complaints regarding care would not be welcomed, indicating a lack of accountability from the facility management.

Review

The reviews present a stark contrast between two nursing facilities—one that has garnered severe criticism and another that has received praise for its services. The negative experiences shared by families regarding a particular facility reveal significant deficiencies in the standard of care provided to residents. In stark terms, the descriptions paint a picture of neglect and disrespect toward both patients and their families.

Many family members have expressed deep dissatisfaction with the overall condition of the facility where their loved ones are housed. One reviewer described a room filled with unsightly holes, scrapes, and excessive filth, which compelled her brother to use sanitary wipes for three hours to clean it up. The lack of cleanliness is compounded by reports of unresponsive nurses who often ignored family inquiries unless pressed into action when directly approached about a patient’s immediate needs. Even then, necessary actions such as removing dirty linens were frequently overlooked, leading to an unacceptable living environment for those who are already vulnerable.

The grievances extend beyond cleanliness issues; numerous reviewers lamented the inadequate treatment given to residents themselves. Reports indicate that meals served are consistently cold and not suited to meet dietary requirements for those in need, further exemplifying the lack of attention shown by staff. As one review detailed, relatives had to be present during mealtime because staff failed to assist their blind family member in eating—raising concerns about patients’ safety when left unattended. This level of neglect would cause great distress among families seeking assurance that their loved ones are receiving proper care.

Moreover, interactions with staff reportedly ranged from apathetic reluctance to outright rudeness, highlighting an atmosphere devoid of compassion or professionalism. One reviewer remarked on hearing nurses dismissively tell two patients to "shut up," while another noted how staff threatened families, insisting they should take their loved ones home if they were dissatisfied with the care provided. Such statements suggest an unsettling culture within this facility where complaints are not only unwelcome but seemingly discouraged.

Contrasting sharply with these negative experiences is the portrayal of Manor Care Kingston Court—a facility that has been lauded for its cleanliness and friendly atmosphere. Here, new patients are said to be warmly welcomed by management upon arrival and promptly assisted in settling into their rooms. Staff members across various disciplines—for example, doctors and nurses—have been reported as attentive and professional in executing their duties effectively.

While some minor grievances exist regarding shared accommodations affecting privacy during visits from family members, overall feedback indicates that residents at Manor Care receive average quality food alongside regular activities designed to keep them engaged. This level of care significantly differs from what was described in the other reviews where basic human dignity and respect seem conspicuously absent.

In summary, these testimonials underscore vital considerations for families searching for appropriate long-term care options for their loved ones. The disparities highlighted reflect fundamental questions about standards upheld within nursing homes—namely whether they provide nurturing environments conducive to healing or fall short through negligence and poor service quality. Prospective residents' families would do well to conduct thorough research before making decisions about placement in a facility that best meets individual needs while ensuring dignity and respect remain paramount throughout one's care experience.

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Physicians

• Family Health Associates (0.4 miles)
• Julie P Nickles DO - Nickles Julie DO (0.6 miles)
• MyEyeDr (0.7 miles)
• Gary A. Lease MD (1 miles)
• MyEyeDr (1.2 miles)
• Yorktowne Family Medicine (1.5 miles)
• Family Medicine Assoc Of York (2 miles)

Hospitals

• UPMC Memorial (0.5 miles)
• UPMC Memorial Hospital (0.6 miles)
• York Hospital - Imaging Department (4 miles)
• WellSpan Behavioral Health (4.1 miles)
• WellSpan Surgery & Rehabilitation Hospital (4.9 miles)
• Dermatology & Skin Surgery Center of York (5 miles)
• Wellspan Gettysburg Hospital (5.1 miles)

Restaurants

• Masa (0.6 miles)
• Quaker Steak & Lube (0.7 miles)
• MOD Pizza (0.8 miles)
• Olive Garden (0.9 miles)
• Lyndon Diner (0.9 miles)
• McDonald's (1 miles)
• Plaza Azteca Restaurantes Mexicanos (1.1 miles)

Theaters

• West Manchester STM 13 (0.7 miles)
• Frank Theatres Queensgate Stadium 13 (5.2 miles)

Cafes

• Starbucks (0.7 miles)
• Dunkin' Dounuts (1.6 miles)
• Starbucks (2.8 miles)
• The Hive Coffee House (3.1 miles)
• Colonial Coffee Shop (3.8 miles)
• Starbucks (5.4 miles)

Pharmacies

• Target Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Weis Markets Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)

Parks

• Cousler Park (1.3 miles)
• Bob Hoffman Fields (4 miles)
• Reservoir Park (4 miles)
• York County Rail Trail - Brillhart Station (4.8 miles)
• John Rudy County Park (5 miles)
• York Heritage Rail Trail (5.1 miles)

Places of Worship

• Madison Av Church of the Brethren (2 miles)