Upmc Heritage Place in Pittsburgh, PA
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5701 Phillips Avenue, Pittsburgh, PA 15217
For more information about senior living options: (844) 490-3973
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The Heritage Shadyside is very nice. The whole atmosphere is one of wanting to help. They have a chef, so the food looks wonderful, smells good, and has been very edible. There aren't any complaints from the people about the food. They have a lot of activities and lots of bingo, which everyone loves. They've had people come in, like musicians, and they had someone bring a dog to visit. They just have a variety of things going on. Everyone is very helpful. When he's in the wheelchair, and he's wheeling some place and they see him, they'll help him. It's unbelievably well run. The staff was very caring. The staff at Heritage was very helpful and never had anything negative to show to the visitors and were always very nice to both the patients and their visitors. The facilities were well kept. They were very modern and did not give the impression of a hospital environment at all. The commons rooms were well lit and beautifully painted. The parts of Heritage that were devoted to hospital care were state of the art. The location is one of the best parts of Heritage. It is centrally located in the city so relatives of the patients are always close by. All in all, the reviewer would recommend Heritage Nursing Home for all of the reasons listed above. My Grandmother absolutely loves it and so does her family. The nurses were pretty good. The physical therapists were kind enough to take things slowly with their patients. They offered words of encouragement to the client as he/she walked up and down the halls.
The room was filthy, with a week's worth of dust on the floor and windows so dirty that nothing could be seen through them, and the facility's odor was horrendous. The staff wouldn't assist the resident to walk, leaving her to soil her pants or use a bedpan. An unprotected dialysis port was exposed, raising fears of infection in such a dirty environment, and UPMC should be ashamed. The place looked dirtier than slums. Some orderlies were pushing food into seniors' mouths while watching soap operas, causing food to miss mouths and fall into laps. Meals were pushed too quickly, and the patients couldn't keep up. An orderly lifted a patient by the arms, risking a broken bone or dislocation. The night-shift staff was unpleasant and hostile, and the rest of the staff was unpleasant, unhelpful, and not caring.Upmc Heritage Place in Pittsburgh is best suited for families seeking a centrally located skilled-nursing option with robust rehabilitative and hospital-level medical resources, where proximity to medical specialists and convenient family visitation are a meaningful part of daily care. The community can support residents who need ongoing therapy, wound care, dialysis-related oversight, and other complex medical services, without forcing families to travel far for visits. It is not the right fit for those who insist on immaculate housekeeping as a baseline standard every day, or for families who require consistently gentle, ultra-private daily care from start to finish. Those considerations should steer the search toward alternatives.
The reviews point to a core tension: strong clinical potential and caring moments exist, but daily operations can fluctuate in ways that matter to families. Prospective residents who value access to medical staff, therapy teams, and the ability to stay connected with relatives due to a central city location will find meaningful upside. Several accounts praise well-kept common areas, modern touches, and parts of the staff who are attentive and supportive. When the care plan stays within the expected hospital-adjacent workflow, residents can benefit from the continuity of medical attention and the availability of therapists who encourage progress and independence.
Conversely, the most serious red flags revolve around cleanliness and how daily routines are executed on the ground. One visit documented rooms that felt dirty, with odors and dust, and a patient port left exposed in a way that raised infection concerns. Feeding practices described as rushed or poorly executed on some shifts are troubling, and there are explicit reports of staff using force or rough handling in tense moments. Night-shift behavior was notably labeled as hostile in at least one account, and the impression of inconsistent care between shifts makes reliability a key risk for families to weigh. Double-room arrangements further complicate comfort for residents who value privacy and quiet.
These cons do not cancel the potential benefits, but they do limit one's willingness to accept risk without scrutiny. The facility's strengths - central Pittsburgh location, accessible hospital-adjacent care, and a solid therapy workforce - can offset some concerns for families prioritizing medical stability and rehabilitation over pristine housekeeping. When care teams function smoothly, the hospital-like components can offer reassurance: a resident with complex needs has a better chance at timely interventions, coordinated rehab, and a familiar medical rhythm that keeps risk to a minimum. The best-case scenario is a well-cordoned care environment where the therapists are consistently encouraging, the nurses are responsive, and the physical plant supports both dignity and safety.
For families evaluating options, the decisive factor rests on what is non-negotiable in daily living. If the emphasis is on medical acuity, therapy intensity, and convenient access for visits, Heritage Place presents a credible option, provided the specific location within the campus is assessed for cleanliness, staff ratios, and responsiveness. If pristine cleanliness, warm daily caregiving, and guaranteed calm, respectful treatment at all hours are must-haves, alternatives deserve serious consideration - whether within the same network or with other providers who demonstrate steadier daily performance. Tour dynamics should focus on housekeeping workflows, the frequency of room cleaning, evidence of pest control and odor management, and the paths of accountability when concerns arise.
Ultimately, the decision hinges on balance and risk tolerance. Heritage Place can deliver competent medical care and meaningful rehab in a central, visit-friendly setting, but families should enter with a clear eye on room configuration, consistency of day-to-day caregiving, and tangible plans for addressing any cleanliness or staffing concerns. Conduct thorough on-site assessments, ask pointed questions about staffing patterns across shifts, request current housekeeping schedules, and review any recent quality-improvement or incident-resolution data. If those assurances align with the family's expectations, Heritage Place can be a strong fit for a resident who needs skilled care in a city-center environment. If not, it is prudent to pursue alternatives that prioritize impeccable cleanliness and uniformly compassionate daily care across all hours.
143 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UPMC Heritage Place in Pittsburgh, PA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Nestled in a beautiful location, our community boasts a variety of amenities that cater to the needs and desires of our residents.
Our residents can enjoy the convenience of having an on-site beauty salon to keep themselves looking their best. They can also relax in their fully furnished apartments equipped with cable or satellite TV to entertain themselves. Our community operated transportation ensures easy access to nearby places for shopping and recreation.
We understand the importance of staying connected in today's digital world, which is why we provide a computer center with Wi-Fi/high-speed internet access. For those who love books, there is a small library where they can indulge in their reading habits.
At UPMC Heritage Place, we prioritize the health and wellness of our residents. Our fitness room allows them to stay active, while our wellness center provides resources for maintaining overall well-being. The outdoor space and garden provide a serene environment for relaxation and enjoyment of nature.
Our dining options are second to none, offering restaurant-style dining with special dietary restrictions taken into consideration. Along with delicious meals prepared by our skilled chefs, we also offer assistance with diabetes diet management and meal preparation.
We understand that daily tasks might become challenging for some residents, which is why we offer 24-hour call system and supervision along with assistance for activities of daily living such as bathing, dressing, and transfers. Medication management ensures that each resident's health needs are met effectively. Additionally, our mental wellness program focuses on promoting mental health among our residents.
Residents have plenty of opportunities to engage in various activities throughout the day, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services ensure that all their needs are met promptly.
Located nearby are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This convenient access to various amenities and services adds to the ease of living in our community.
UPMC Heritage Place in Pittsburgh, PA is truly a place where residents can enjoy a vibrant and fulfilling lifestyle while receiving the care and support they need.
Upmc Heritage Place is located at 5701 Phillips Avenue, Pittsburgh, PA 15217 in Allegheny County, Pennsylvania
Upmc Heritage Place on seniors.fyi includes 3 photos including images showing landscaping, building, brick, architecture, urban, entrance, outdoors, tree, and more.
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