Highland Park Care Center

Pros

• The staff at Highland Park Care Center treat residents and their families with dignity and respect.
• The facilities are clean and well-maintained.
• The care center offers a variety of fun activities for the residents.
• The staff is readily available to answer phone calls day or night.
• Most of the staff are knowledgeable about medical concerns and provide support to family members.
• The care center is located in a pretty neighborhood.
• There are physical therapists and occupational therapists available for the residents.
• The care center tries to involve the residents in activities, even if they're not very active individuals.

Cons

• "As in most places that care for the elderly, not all of the people are as honest as they may appear."
• "There were problems with missing money and clothing mix-ups after their clothes are laundered."
• "This care center is horrible!! They released my mother who has MS without telling anyone."
• "They discharged her and sent her home in a van, and then I was called by the transporter letting me know that they have been outside with my mom for almost an hour waiting for someone to let her in."
• "When I call to talk to the supervisor about them doing this, all she could say is that my mom is able to make her own decisions."
• "They also do not have any phones in the rooms, and they only have 1 TV that you have to share with your roommate but there are 2 remotes."

Review

Highland Park Care Center, a residential facility for the elderly, has received mixed reviews from individuals who have entrusted their loved ones to its care. One individual shares that due to Covid-19 restrictions, visiting their mother became impossible. However, the staff at Highland Park Care Center took it upon themselves to keep them informed about their mother's well-being regularly. From their phone conversations, it was evident that the staff members were friendly and maintained a good relationship with both the resident and her family. Despite not having personally met the staff, the reviewer expressed contentment with their mother's safety and happiness at the facility.

Another reviewer recounts placing their mother in Highland Park Care Center about 18 months ago and highlights several positive aspects of the facility. They praise the respectful treatment offered by the staff and commend the cleanliness of the facilities. Moreover, Highland Park Care Center provides residents with a range of enjoyable activities such as bowling, prize bingo, board games, card games, and movie nights. The reviewer also appreciates having attentive staff available at any time for assistance or medical concerns. Although there are positive aspects to this care center, they mention incidents of missing money and clothing mix-ups which tarnish their overall experience.

However, not all experiences with Highland Park Care Center have been positive. One disgruntled individual expresses deep dissatisfaction with the facility after an incident involving their mother who has multiple sclerosis (MS). In this unfortunate situation, without informing anyone, they discharged the patient and left her waiting outside for an hour until someone came to pick her up. The reviewer explains that just days prior to this incident, a meeting had been scheduled to discuss further plans after five weeks of therapy were completed. When questioning this sudden change in plans with the supervisor, they were met with an unsatisfactory response suggesting that their mother could make her own decisions despite her MS impairing her memory and decision-making abilities.

Additionally, it is worth noting that another individual shares a coworker's similar experience, reinforcing the negative perception of Highland Park Care Center. The lack of communication regarding discharge and the subsequent inconvenience faced by family members in retrieving their loved ones raises concerns about the facility's management and proper protocols.

In terms of amenities, one reviewer mentions that they are not well-informed about the activities and amenities provided at Highland Park Care Center. However, they do mention the presence of physical therapists and occupational therapists who attend to their mother's needs, suggesting that rehabilitation services are available within the facility. While there is praise for a pretty neighborhood surrounding Highland Park Care Center, it is also noted that its appearance leans more towards a hospital-like setting and offers limited outdoor space for residents to enjoy.

Overall, these reviews provide varied perspectives on Highland Park Care Center. While some individuals express contentment with the care and communication received from staff members, others highlight incidents involving missing belongings and unsatisfactory discharge procedures. It is evident that there are both positive and negative aspects to consider when evaluating this residential care facility.

Pharmacies

• Stanton Negley Drug Company (0.3 miles)
• Walgreens (0.8 miles)
• Rite Aid (1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (1.7 miles)
• Shop 'n Save (1.7 miles)
• CVS Pharmacy (1.8 miles)

Cafes

• Redstart Roasters (0.5 miles)
• Bakery Square (0.9 miles)
• Arriviste Coffee Bar (1.1 miles)
• Starbucks (1.5 miles)
• Trace Brewing (1.7 miles)
• The Abbey on Butler Street (2 miles)
• Panera Bread (2 miles)

Restaurants

• McDonald's (0.5 miles)
• Primanti Bros. Restaurant and Bar Penn Ave (0.7 miles)
• Spork (0.8 miles)
• East End Brewing Company (0.9 miles)
• 5801 Video Lounge & Cafe (1 miles)
• Wendy's (1.2 miles)
• The Allegheny Wine Mixer (1.8 miles)

Places of Worship

• Calvary Episcopal Church (0.9 miles)
• First Presbyterian Church of Edgewood (3.2 miles)

Physicians

• Aiken Medical Building (1.4 miles)
• Bellissimo Plastic Surgery & Medi Spa (1.6 miles)
• Western Psychiatric Institute and Clinic of UPMC (2.7 miles)
• Plastic and Reconstructive Surgery (2.8 miles)
• Kaufmann Medical Building (2.9 miles)
• Advanced Dermatology (3.2 miles)
• Renaissance Family Practice (3.6 miles)

Hospitals

• Southwestern Veterans Center (1.4 miles)
• Western Pennsylvania Hospital labor and delivery (1.4 miles)
• Western Pennsylvania Hospital (1.4 miles)
• Hillman Cancer Center (1.5 miles)
• UPMC Children's Hospital of Pittsburgh (1.7 miles)
• St Margaret's Hospital Emergency Department (1.9 miles)
• Department of Radiology (1.9 miles)

Parks

• Aspinwall Riverfront Park (1.6 miles)
• Leslie Park Field (1.9 miles)
• Arsenal Park (2.1 miles)
• Frick Park (2.4 miles)
• Schenley Park (2.6 miles)
• Frick Park Blue Slide Playground (2.8 miles)
• Filmet Park (3.7 miles)

Transportation

• Amtrak - Pittsburgh Station (4.1 miles)
• Bus Station (4.1 miles)