Highland Park Care Center in Pittsburgh, PA
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745 North Highland Avenue, Pittsburgh, PA 15206
For more information about senior living options: (844) 490-3973
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The staff are wonderful and residents enjoy living there. The center has an awesome staff and is highly recommended. Front office staff are amazing. The nurses are very professional and caring. The center offers a variety of activities for residents, including bowling, prize bingo, board games, and movie nights. Administration staff are helpful with financial matters and coordinating care.
The RN nurses are described as not helping the aides, leaving aides to do all the work while the nurses are paid less, signaling a broken system. The staff are described as horrible and uncaring toward residents' loved ones. The staff are described as rude, disrespectful, condescending, intimidating, and bullying. The facility is described as dirty with a disgusting indoor environment. The meals are described as not appetizing and residents often refuse to eat. The level of care is described as substandard, with bedsores and neglect reported. Call lights are not answered promptly, and residents have to beg for water. There are reports of theft of residents' money and belongings by staff.Highland Park Care Center is best suited for families needing short-term rehabilitation or memory-care services in a Pittsburgh neighborhood setting, where they are prepared to be actively involved in oversight and advocacy. The facility often shows up as a mixed bag in reviews: on one hand, a number of residents and families report clean surroundings, visible front-d desk staff, and moments of genuinely supportive therapy teams; on the other hand, a large majority of accounts describe serious gaps in care, inconsistencies across floors, and troubling interactions with management. This is not a place to assume steady quality without frequent checking and persistent questions; success here depends on vigilant, ongoing involvement from families.
Those evaluating Highland Park should consider alternatives if reliability and consistent, respectful communication are core requirements. The reviews reveal patterns that raise red flags for long-term care quality: reports of bedsores, delayed response to call bells, and residents left untreated or underfed; accusations of rude or unprofessional behavior by supervisors and managers; and multiple claims of poor handling of medical information and transitions out of the facility. For families seeking a predictable, well-coordinated care experience with strong accountability, other options in the Pittsburgh area may better align with expectations, particularly where staffing levels and governance are more transparent and stable.
The positive notes in these reviews point to real strengths when conditions align. On certain floors, staff are described as professional, attentive, and capable - especially on therapy units where physical and occupational therapy receive praise. A few families commend the facility's cleanliness and the care shown by specific nurses or front-office personnel, and there are memories of meaningful activities and a sense of safety in certain shifts. For residents in memory care, some reviewers observe engaging routines and steady supervision that can be comforting, particularly when a resident's loved ones cannot be physically present every day. These favorable experiences suggest that the care team can perform at a high level, but only when staffing, supervision, and day-to-day leadership align with residents' needs.
The cons, however, are substantial and frequently reiterated. Chronic understaffing appears to drive many failures in basic care - unclear or inconsistent attention to call lights, insufficient mobility assistance, and missed mealtimes or inadequate nutrition. Bedsores and hospital transfers are repeatedly cited, along with episodes of poor communication with families, lost or mishandled medications, and allegations of financial improprieties or property mismanagement. Several reviews paint an environment where management and nursing leadership respond defensively, misrepresent visiting rules, or engage in conduct that families deem unprofessional or disrespectful. The breadth and persistence of these concerns create an atmosphere of distrust that is hard to overcome through occasional positives.
In weighing the pros against the cons, the practical takeaway is clear: any potential benefit hinges on highly proactive family involvement and strict oversight. The operating reality seems to be that positive experiences are heavily contingent on the specific floor, the shift, and the individual staff members. When the care team is engaged and well-supervised, residents may receive solid rehabilitative services and respectful treatment; when leadership or staffing falters, the same residents can suffer from neglect, miscommunication, and safety risks. This makes Highland Park a facility to consider only with a concrete plan for regular visits, documented care goals, and rapid escalation pathways.
For families making a final decision, a due-diligence approach is essential. Visit more than once, request to speak with floor supervisors, and examine the routines in the therapy wing as a proxy for overall care quality. Ask specifically about nurse-to-patient ratios, response times to call bells, and how care plans are coordinated across caregivers, dietitians, and therapists. If choosing Highland Park, insist on written care schedules, up-to-date medication management procedures, and a clearly articulated process for handling concerns or complaints. If these assurances cannot be obtained or if a hospital discharge plan requires stable, transparent governance, an alternative facility with stronger governance and consistently positive peer feedback will likely deliver a more predictable, less stressful path for a loved one and family members alike.
144 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Park Care Center, located in Pittsburgh, PA, is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can pamper themselves and look their best. Each resident has access to cable or satellite TV in their fully furnished private room, allowing them to relax and enjoy their favorite shows. Community operated transportation is available for residents who need assistance getting around.
For those who want to stay connected with friends and family, there is a computer center with Wi-Fi/high-speed internet. Meals are served in a spacious dining room with restaurant-style dining options. Special dietary restrictions are accommodated to ensure that all residents' needs are met. Housekeeping services are provided to maintain a clean and comfortable environment.
Residents have access to various recreational facilities within the community, including a fitness room for exercise enthusiasts and a gaming room for entertainment purposes. Outdoor spaces such as gardens allow residents to enjoy nature and fresh air. A small library provides an opportunity for reading and quiet reflection.
Highland Park Care Center offers care services 24/7, including assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive the correct medications at the right time. A mental wellness program is available to support residents' emotional well-being.
Transportation arrangements can be made for non-medical needs as well as for doctors' appointments. Move-in coordination services assist new residents in settling comfortably into their new home.
The community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship, ensuring that essential services are easily accessible.
With its comprehensive amenities and care services, Highland Park Care Center provides a supportive and enriching environment for seniors seeking assisted living options in Pittsburgh, PA.
Highland Park Care Center is located at 745 North Highland Avenue, Pittsburgh, PA 15206 in Allegheny County, Pennsylvania
Highland Park Care Center on seniors.fyi includes 7 photos including images showing wheelchair, healthcare, interior, building, exterior, landscaping, entrance, caregiver, and more.
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