Avalon Place
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3410 West Pittsburgh Road, New Castle, PA 16101
For more information about senior living options: (844) 490-3973
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The staff took excellent care of residents during their time there. Residents enjoyed the activities and received good care from the nurses and CNAs. The therapy department was praised as excellent and well-run. The aides were described as very nice, even when the staff was short-handed. The staff showed love, kindness, and compassion toward families and patients. The facility was described as a nice little nursing home. Therapists were awesome and older nurses were helpful and wonderful.
The facility is described as horrific. Weekend care is non-existent; staff spend most of the time in the break room. Residents are left sitting on bedpans for 45 minutes to an hour before attention. A nurse allegedly asked if a patient wanted his head cut off to relieve pain. Chemo pills were crushed in pudding on three occasions, causing violent illness. The Director of Nursing does not return calls, leaving concerns unresolved. MRI and CT appointments are canceled without family notification. Transportation for appointments is unavailable or placed on hold due to payment. A patient was told to pack up and leave their room because another resident needed it. Pain medications are often delayed, sometimes by 1?3 hours. Weekend nurses are described as unresponsive and less attentive. Residents are bathed only twice a month. Bathrooms are shared by multiple patients, with some doors locked. The food is described as inedible or poorly prepared, with meat that's hard and orders not followed. A patient's weight dropped by about 30 pounds during six weeks. Patients are left on toilets for extended periods. Staff treat questions as a bother and show little empathy for patients or families.Avalon Place elicits a wide spectrum of feelings in those who have hands-on experience with it. Some visitors describe moments of genuine warmth and care, especially in the therapy department, while others recount harrowing lapses in basic nursing attention, communication gaps, and frustrating administrative hurdles. Taken together, the accounts sketch a facility that can feel like two very different places depending on when you step through the door and which staff member is on duty.
A recurring thread centers on weekend care and staffing. Several reviewers report that help is slow to respond, with residents left on bedpans for long stretches - forty-five minutes to an hour or more - even while staff reportedly spend a lot of time in break rooms. The frustration isn't limited to weekend shifts; some describe ongoing delays in attention to pain, mobility, and daily needs. In one particularly shocking episode, a nurse allegedly made a grim joke about alleviating a patient's pain by severing a body part, leaving a troubling impression of how seriously patient comfort and dignity were being treated. Another reviewer notes repeated failures to administer chemotherapy pills properly, with medicines reportedly crushed into pudding on three separate occasions, leading to violent illness each time. These stories emphasize a pattern some families feel is dangerous and dismissive of patient suffering.
Communication and coordination problems further color many reviews. In several cases, appointments for MRI or CT scans were canceled by staff without notifying family members, leaving loved ones in uncertainty and delay. Transportation to appointments is described as unreliable or inconsistent, with at least one account alleging the facility's transportation was placed on hold because of payment issues rather than patient needs. When families attempted to investigate or address the situation, the Director of Nursing was reportedly unresponsive, leaving relatives feeling powerless and frustrated. The cumulative effect of these gaps is a sense that important medical care is not always timely or reliably coordinated, which compounds the stress of coping with a loved one's illness or injury.
Amidst the negative experiences, there are bright spots highlighted by several reviewers. The therapy department earns repeated praise for its staff's professionalism and effectiveness. Names like Pete, Maggie, and Joe are singled out for running a strong therapy program, and many aides are described as kind and helpful, even when the facility is stretched thin by short staffing. One reviewer who had to undergo physical and occupational therapy after a back injury emphasizes that therapy was a standout positive, even as other aspects of the stay were difficult. In another note, a family member recounts the compassionate care shown to an aging parent, praising the nurses, CNAs, and other team members for their dedication and for going above and beyond in the moment of need. The sense that there are capable, caring people on staff persists in multiple testimonials, especially in the therapy and long-term care arenas.
Several stories celebrate the humanity and kindness that can shine through in challenging environments. A heartfelt post from a family member of a grandfather describes how the staff's love, patience, and attentiveness helped them through a painful period of end-of-life care. The writer thanks the team for "the love, kindness and compassion" extended toward their grandfather and notes that no job seemed too big or too small for the staff. They describe simple acts of thoughtfulness - a staff member bringing a cup of coffee when needed, ensuring comfort, and staying by a patient's side throughout a difficult time. This gratitude underscores what families value most: consistent, compassionate presence and a sense that the people caring for your loved ones genuinely care.
Yet the thread of critique persists alongside praise. A reviewer who identifies as a healthcare professional conveys a blunt assessment of how the facility treats patients, particularly on the front lines: chilly responses to questions, patients being left in uncomfortable situations like remaining on a toilet for long stretches, and a general sense that patient inquiries are treated as nuisances. The implicit message is clear: if someone dislikes the work, it's not acceptable to let that frustration spill over onto patients or their families. The sentiment is echoed in other comments that describe varied experiences among staff - older nurses and some caregiving teams receiving praise, while weekend and younger staff behavior is criticized for not living up to expectations. The overarching takeaway is a call for more consistent, respectful care across all shifts and roles.
In sum, Avalon Place emerges as a facility with pockets of excellence and pockets of distress. The therapy department and several caregivers provide notable quality and compassion, offering real relief and rehabilitation for patients who need it. At the same time, multiple reviewers raise serious concerns about weekend coverage, responsiveness, and administrative communication, including missed or mismanaged medications, delays in pain management, and disruptions to essential appointments and transportation. The combined narratives suggest that for some families and patients, the experience is deeply reassuring thanks to dedicated staff, while for others it is fraught with fear and frustration due to inconsistent care and systemic gaps. Individuals considering Avalon Place might weigh these mixed experiences carefully, recognizing that within the same building a patient can encounter both highly skilled, compassionate care and troubling, avoidable lapses.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Avalon Place in New Castle, PA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With its spacious and fully furnished accommodations, residents can enjoy a comfortable and homely environment.
The community offers a variety of amenities to cater to the diverse needs of its residents. This includes a beauty salon, where residents can indulge in some pampering, as well as access to cable or satellite TV for entertainment purposes. Community operated transportation is available for those who require assistance getting around, ensuring that they have access to essential services and activities.
For those looking to stay connected, Avalon Place provides a computer center with Wi-Fi/high-speed internet access. Residents can keep in touch with loved ones or pursue their interests online. There is also a small library for book enthusiasts to relax and immerse themselves in literature.
Dining at Avalon Place is an enjoyable experience with restaurant-style dining available. Special dietary restrictions are accommodated, ensuring that all residents can enjoy delicious and nutritious meals. Additionally, meal preparation and service are provided by the community's dedicated staff.
The community places great emphasis on promoting an active lifestyle. Residents have access to a fitness room where they can engage in exercise programs tailored to their needs. Planned day trips and resident-run activities are organized regularly, providing opportunities for socialization and engagement within the community.
To meet the care needs of its residents, Avalon Place offers 24-hour call system and supervision, ensuring assistance is readily available whenever needed. Assistance with daily living tasks such as bathing, dressing, and transfers is provided by trained professionals. Medication management and special dietary restrictions are also catered for.
Located near parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, Avalon Place ensures easy accessibility to various services within the surrounding area.
Overall, Avalon Place in New Castle, PA provides a warm and caring environment where residents can receive individualized care, engage in meaningful activities, and enjoy a comfortable lifestyle.
Avalon Place is located at 3410 West Pittsburgh Road, New Castle, PA 16101 in Lawrence County, Pennsylvania
Avalon Place on seniors.fyi includes 4 photos including images showing outdoor, entrance, interior, building exterior, garden, landscaping, architecture, healthcare, and more.
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