Interior
Outdoors
Decor
Living Room
Building
Bedroom
Trees
Windows
Dining
Television
Natural Light
Wheelchair

Quality Life Services - New Castle

Quality Life Services - New Castle is a nursing home community in New Castle, PA.

Information last verified: May 23, 2026

520 Friendship Street, New Castle, PA 16101

For more information about senior living options: (866) 208-4318

3 from 42 reviews

5 stars

17

4 stars

3

3 stars

3

2 stars

1

1 stars

18

Overall Review of Quality Life Services - New Castle

differentiator 3 reviews mention this

Memory care receives standout praise

Families specifically praise the memory care unit staff for compassionate dementia support.

Several reviewers talk about time in the dementia or memory care unit and describe staff as amazing and caring. One family member says the team provided excellent, compassionate care over an extended stay, with frequent visits and positive updates. Another reviewer also describes the dementia unit as the place their loved one was receiving hospice care while expressing major concerns about how communication was handled.

common 18 reviews mention this

Staff kindness is a recurring theme

Across reviews, residents and families describe staff as friendly, helpful, and courteous.

A large share of reviewers highlight the people as a strength, citing kind, supportive, and responsive staff. Some mention specific care moments such as nurses communicating well between shifts, physical therapy team members keeping them moving, and aides being cheerful and attentive. A few other reviews still give overall negative ratings, but they often make exceptions for individual aides or frontline staff, while criticizing leadership or staffing levels.

common 7 reviews mention this

Cleanliness is noted often

Many reviewers comment that the building feels clean, with fewer nursing-home smells.

Several reviewers describe the facility as exceptionally clean or as having no typical nursing home odors. Others echo the same point when visiting or describing their relative’s stay. On the other hand, multiple 1-star reviews include serious cleanliness and hygiene complaints, including claims of a dirty environment and unpleasant odors.

caveat 8 reviews mention this

Understaffing is a common complaint

Several reviews describe understaffing that led to delayed help and unmet needs.

Multiple reviewers criticize staffing levels and report problems such as unanswered call lights and care tasks not being completed for long periods. Some mention short staffing during meal times and difficulty getting assistance, including for basic hydration and feeding. A few reviews also connect staffing concerns to broader issues like not receiving therapy as expected or care details not being communicated to families.

common 5 reviews mention this

Food gets mixed feedback

Dining draws both praise and serious concerns in reviews.

Some reviewers say the food is good, and one describes meals as made to order in a restaurant-like way. Other reviews raise alarms about food safety and dietary accommodation, including claims of meals prepared with items a resident was allergic to. Overall, dining is discussed frequently enough to be a noticeable part of the resident and family experience.

common 4 reviews mention this

Therapy experience varies by reviewer

Rehabilitation and physical therapy experiences range from effective to severely disappointing.

Some reviewers report that therapy helped them get home faster, with physical and occupational sessions tailored to their needs and therapists described as attentive. Others describe problems such as therapy not being provided after a hospital stay, alongside broader care communication concerns. At least one reviewer credits rehab with helping their loved one improve and return home.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

204 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Pharmacies

CVS Pharmacy (0.3 miles)
Revco Drug Stores (0.3 miles)
East Side Pharmacy (0.3 miles)
Professional Pharmacy Solutions (0.4 miles)
Medicine Shoppe (0.8 miles)
Rite Aid (0.9 miles)
UPMC Jameson Outpatient Pharmacy (1.7 miles)

Hospitals

UPMC Jameson Hospital - South Campus (0.4 miles)
Jameson Health System (0.4 miles)
Edgewood Surgical Hospital (1.4 miles)
UPMC Jameson Hospital - North Campus (1.7 miles)
New Wilmington Family Medicine (9 miles)
Heritage Valley Health System (10.7 miles)

Restaurants

Two Fat Guys And An Oven (0.5 miles)
Pizza Man's Pizza (0.8 miles)
Elham Restaurant (1.3 miles)
Edwards Restaurant & Lounge (1.5 miles)
Bills Sandwich Shop (2.3 miles)
Hugger-Mugger Tasty Recipes (2.3 miles)
II Tomato (2.6 miles)

Physicians

UPMC Jameson Partial Hospitalization Program (0.7 miles)
Dr Ali (1 miles)
Pain Management Clinic (1.1 miles)
Lawrence County Surgery Center (1.4 miles)
Shenango Primary Care (1.5 miles)
UPMC Jameson Community Health Center: Shenango (2.4 miles)
Oral & Facial Surgical Center - John W Clemenza DMD MD (3 miles)

Parks

Shenango Community Park (2.5 miles)
Pearson Park (4.8 miles)
Marti Park (7.1 miles)
R.C. Stiefel Park (10.4 miles)
McConnells Mill State Park (11.2 miles)
Moraine State Park (11.3 miles)
Bob Cene Park (13.9 miles)

Places of Worship

First Assembly Of God (2.9 miles)
First United Methodist Church (3.2 miles)
Zion's Hill (12.6 miles)
Crestfield (14 miles)
Chippewa Alliance Church (14.2 miles)
Church of Christ of Struthers (14.2 miles)

Cafes

National Grind (9.5 miles)
Panera Bread (13.4 miles)

Frequently Asked Questions

Where is Quality Life Services - New Castle?

What photos are available for Quality Life Services - New Castle in New Castle, Pennsylvania?

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