Manorcare Health Services - Oxford Valley

Pros

• Dr. Fox showed exceptional kindness and understanding, taking the time to reassure patients about their concerns and insecurities.
• The therapy department at Manor Care received praise for being dedicated, working as a team, and effectively aiding in patient rehabilitation.
• Many reviewers highlighted the cleanliness of the facility and noted that their loved ones were well cared for and comfortable during their stay.
• The staff was often described as friendly and cooperative, creating a family-like environment for residents.
• Several families expressed gratitude for the attentive care from specific nurses who provided relief during difficult times.
• Residents appreciated engaging activities offered by the facility that enhanced their experience while recovering.
• Positive feedback was given regarding the quality of physical and occupational therapy services at Manor Care, with many experiencing significant improvement in their mobility and overall health.
• Visitors noted special events at the facility that fostered a sense of community among residents and families alike.

Cons

• The staff at the facility displayed a lack of compassion and care, resulting in negligent nursing practices.
• There were repeated issues with lost personal items, including essential belongings like glasses and blankets.
• Residents often received no assistance during mealtimes, leading to untouched food trays being picked up later.
• The long-term care area had a strong odor of urine, reflecting inadequate cleanliness and maintenance.
• Staff was frequently observed ignoring call bells and not checking in on residents regularly, contributing to high fall rates.
• Many reviewers noted a severe shortage of aides, which negatively impacted the quality of care provided to residents.
• The overall facility appeared rundown with broken furniture and poor rehabilitation services reported by several individuals.
• Staff members often seemed disinterested or preoccupied with personal conversations rather than attending to residents' needs.
• The food served was described as horrible, leading some residents to lose weight and worry their doctors.

Review

The experience at ManorCare Health Services, as conveyed through various reviews, presents a complex picture that encompasses both commendable care and significant shortcomings. The facility's reputation seems to depend heavily on staff effectiveness, the quality of rehabilitation services, and overall patient experience. Reviews range from high praise of individual caregivers to accusations of neglect and inadequate staffing.

One standout element in many positive reviews is the exceptional quality of care provided by specific staff members, particularly therapists and doctors. Dr. Fox received particular acclaim for her compassionate approach and dedication to patient reassurance during difficult times. Many reviewers noted that the rehabilitation therapy offered at ManorCare was outstanding, highlighting how therapists worked collaboratively with aides to ensure optimal recovery outcomes. Patients who benefitted from physical and occupational therapy reported significant improvements in their mobility and overall health, often turning their challenging situations into success stories.

Conversely, several reviews starkly detail negative experiences with nursing care and general attentiveness from staff members. Complaints about call bells being ignored were prevalent among dissatisfied families who felt their loved ones were left unattended for extended periods. One reviewer described a harrowing situation where their mother was abandoned with a meal tray in front of her—her condition requiring assistance that was not forthcoming until it was too late. Issues such as these highlighted serious flaws in the staffing model at ManorCare, suggesting an alarming pattern of negligence that diverged sharply from the positive interactions noted by others.

The physical environment of ManorCare has garnered mixed feedback as well. While some visitors praised the cleanliness and pleasant atmosphere upon arrival, others described the facility as outdated and poorly maintained. Reports of broken furniture and unpleasant odors depicted a facility struggling to provide a welcoming environment for its residents. This inconsistency raises concerns about management's ability to maintain high standards across all aspects of care while also keeping up with necessary improvements.

Family involvement appears crucial in shaping patients' experiences at ManorCare. Some reviewers expressed gratitude for communication efforts made by staff members regarding their loved one's conditions or treatment plans while lamenting missed opportunities for more in-depth conversations concerning care decisions or end-of-life matters. The disparity between attentive communication by certain nurses and neglectful practices demonstrates how critical individual caregiver attitudes are in influencing overall satisfaction among patients’ families.

Several reviews served as warnings against choosing ManorCare for long-term residency or hospice care due to perceived systemic issues within the facility’s operations. Reports describing lost personal items, including vital belongings like glasses or blankets marked with names, showcased a lack of accountability that compounded families' distress during already difficult times. These narratives contributed significantly to an overarching sentiment that stressed caution; prospective patients are advised to consider other options before settling on this facility based on these detailed accounts.

In summary, experiences shared about ManorCare Health Services reflect a deeply divided perception among residents and families alike—celebrating individual acts of kindness while simultaneously grappling with broader systemic failures in caregiving standards across the board. While there are poignant success stories emphasizing effective rehabilitation efforts led by dedicated staff members like Dr. Fox, serious red flags emerge concerning responsiveness to patients' needs and environmental maintenance challenges suggest areas ripe for improvement if the facility hopes to restore its reputation fully.

Cafes

• Starbucks (1.1 miles)
• Starbucks (7.2 miles)
• Van Gogh Cafe (7.5 miles)
• Starbucks (8.9 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.4 miles)
• Walgreens (3.4 miles)

Hospitals

• Frankford Hospital-Bucks County (2.1 miles)
• Trenton Psychiatric Hospital (3.3 miles)
• St Mary Rehab Hospital (4.1 miles)
• Mercer Family Health Center (4.4 miles)
• Capital Health Medical Center (7.9 miles)

Parks

• Delaware River Canal Tow Path (2.4 miles)
• Cadwalader Park (4.5 miles)
• Tyler State Park (5.2 miles)
• Washington Crossing Historic Park (5.8 miles)
• Sharp's Lane Crestwood Park (9.1 miles)
• Veteran's Park Hamilton (9.4 miles)
• Columbus Park (9.4 miles)

Physicians

• Wilson Dermatology & Skin Care (2.6 miles)
• Oral & Maxillofacial Surgery Centers (3.1 miles)
• CHOP Primary Care (3.2 miles)
• Delaware Valley Family Eye Care (4 miles)
• Nottingham Medical Associates (7.2 miles)
• Wrightstown Family Medicine (8.3 miles)
• Wrightstown Family Medicine (8.3 miles)

Restaurants

• Morrisville Tavern (3.1 miles)
• J.B. Dawson's Restaurant & Bar (3.4 miles)
• Blooming Grove Inn (3.5 miles)
• Erini Restaurant (4.2 miles)
• Iron Hill Brewery & Restaurant (4.8 miles)
• Chick-Fil-A (5 miles)
• Taco Bell (5.1 miles)

Places of Worship

• St Luke's Episcopal Church (4.3 miles)

Transportation

• Trenton-Mercer Airport (TTN) (4.9 miles)
• Trenton Transit Center (5.4 miles)
• Hamilton Station (8.6 miles)

Theaters

• AMC Neshaminy 24 (7.2 miles)