Premier At Susquehanna For Nursing And Rehab

Pros

• The staff included some genuinely caring and kind individuals who made a positive impact on the residents' experiences.
• The rehabilitation program was excellent, with therapists being consistent and persistent in their plans for recovery.
• After persistent advocacy, the facility began to provide better quality care to residents.
• Some employees demonstrated genuine compassion towards the residents, making the overall experience more bearable.
• The facility offered effective support that helped the mother regain her ability to walk and return home after her hip injury.

Cons

• The facility has small rooms with old furniture and very small televisions, indicating a lack of modernization.
• Staff members often forget that residents are people who didn’t choose to be placed there, leading to a lack of empathy in care.
• The facility frequently smells of body odors due to residents not being cleaned promptly.
• Wound care instructions from the wound clinic are not consistently followed by nursing staff.
• Basic needs require persistent advocacy, suggesting inadequate initial response from the staff.
• There is a long wait for room changes, causing dissatisfaction among residents wanting better accommodations.
• The overall experience lacks confidence in providing quality care when loved ones are left unattended.
• Some staff members do not seem to show appreciation for the demanding hours they work, impacting their morale and quality of care.

Review

The following article synthesizes two detailed reviews of a long-term care and rehabilitation facility, shedding light on both the challenges faced by residents and their families, and the instances of compassionate care that emerged in a difficult environment.

In recent assessments, it has come to light that one resident is expressing significant concerns about the accommodations and overall quality of care provided at the facility. This individual has articulated a pressing need for a larger bed—a request made multiple times—indicating dissatisfaction with the current living arrangements. The request for increased access to showers has also been noted; despite claims related to COVID-19 protocols, many believe that adequate disinfecting practices could allow for this basic necessity to be met without endangering anyone's health. It is understood that staffing shortages have compounded these issues, yet residents’ fundamental needs must still be prioritized.

Another critical aspect highlighted in these reviews pertains to food services and nutritional support. Both reviewers pointed out deficiencies in meal quality, suggesting that improvements are needed to ensure residents receive balanced and appetizing options. Furthermore, there seems to be a communication gap when it comes to medical information: one resident recounted receiving new medications without adequate explanations regarding their purpose or side effects, which was particularly concerning during instances such as blood transfusions where transparency is crucial for comfort and safety.

Beyond care protocols, the physical environment of the facility deserves attention as well. The structure itself is described as outdated—rooms are small with antiquated furniture and television sets barely suitable for modern standards. Residents like the one who wishes for a room by a window exemplify the longing for an enhanced living experience that facilitates engagement with nature even from indoors. This desire illustrates broader sentiments of confinement felt within such facilities, especially during prolonged stays.

One reviewer reflected on their personal experience with their mother’s rehabilitation post-hip fracture. While they initially encountered hurdles in securing basic care—requiring persistent advocacy—the situation did improve over time as certain staff began responding more effectively to residents' needs. However, they expressed concerns over cleanliness and personal hygiene practices within the facility; unpleasant odors due to insufficient respondent cleaning routines were common complaints among reviewers. Furthermore, adherence to wound care instructions, pivotal in ensuring resident well-being, appeared inconsistent among nursing staff.

Despite notable shortcomings—most prominently related to staffing conditions leading to burnout—the therapy program received high praise from both reviewers. In particular, therapists were commended for their dedication and commitment toward patient recovery; one reviewer emphasized how their mother's rehabilitation team persistently engaged her until she regained mobility sufficient enough to return home after being bedridden for five weeks prior.

Ultimately, while glimpses of diligent care exist within this facility thanks in part to some dedicated employees striving tirelessly against considerable odds, systemic issues remain pervasive enough that neither reviewer felt entirely comfortable recommending the institution unequivocally. Families looking into long-term care options may wish to tread cautiously here; although moments of compassion can make difficult experiences bearable, it may not be advisable to place complete faith in unattended supervision within this particular setting given its myriad challenges.

Hospitals

• Fresenius Medical Care (0.2 miles)

Physicians

• PinnacleHealth FamilyCare Millersburg (0.2 miles)
• Orthopedic Institute of Pennsylvania (0.6 miles)
• Millersburg Family Practice Center (1 miles)
• Heartstream Resources (2.7 miles)
• Fetterolf Dental Medicine (4.4 miles)
• Pinnacle Health Medical Services (7.2 miles)
• Newport Family Practice (9.8 miles)

Places of Worship

• Hillside Christian Fellowship (0.8 miles)
• Mormon Church (0.8 miles)
• Queen of Peace Catholic Church (0.9 miles)
• Retha's Angels Disaster Relief (2 miles)
• Free Grace Church (2.6 miles)
• Zion Stone Valley Church (8.3 miles)
• Zion Arbogast Lutheran Church (9.6 miles)

Restaurants

• Schianos Italian Restaurant And Pizzeria (0.9 miles)
• Swing at Lykens Valley Golf Course (2.8 miles)
• Old Trail Tavern (4.3 miles)
• Country Fresh Onions (5.1 miles)
• Dreamers Ice Cream & Subs (6.9 miles)
• Doughboy's Pizzeria (7.1 miles)
• Burger King (7.4 miles)

Pharmacies

• Millersburg Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Network Rx (2.8 miles)
• Rite Aid (6.8 miles)
• Rite Aid (9.4 miles)
• Shade Mountain Pharmacy (12.3 miles)
• R X Shoppe (13.4 miles)

Cafes

• Peace of Mind Cafe (1.3 miles)
• Shine Coffee Company (2.5 miles)
• Greystone Public House (16.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2 miles)
• The Middle Of The Woods (7.9 miles)
• U-Haul Neighborhood Dealer (8.3 miles)

Parks

• Fort Halifax (5.2 miles)
• Pillow Carnival Grounds (10 miles)
• Millerstown Community Park (10.3 miles)
• East Newport Playground (10.7 miles)
• Oliver Township Community Township (10.7 miles)
• Veterans Memorial Park (10.7 miles)
• Detwieler Park (11.1 miles)