Premier At Susquehanna For Nursing And Rehab in Millersburg, PA
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990 Medical Road, Millersburg, PA 17061
For more information about senior living options: (844) 490-3973
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The staff are extremely attentive, compassionate, and caring. The employees work hard and provide high-quality care for residents. Residents feel like family because the staff treat them with warmth and respect. Admissions director Alyssa is awesome. The rehabilitation program is excellent. The staff are professional, friendly, and dedicated. The facility is located in a lovely area with wildlife and offers high-quality meals. The activity department creates meaningful and enjoyable activities daily. The facility is well kept and provides a pleasant, safe environment.
The facility is full of mold, rarely has proper supplies, and is chronically understaffed, leading to inadequate care and a toxic environment. Residents are treated badly with no respect, and some say the place should be shut down. A staff member allegedly left a dying resident in a soiled brief for hours and harassed visiting family, showing egregious mistreatment. The three nurses in the lower section were lazy, unresponsive, and lied when confronted. The phones are not answered, so families must visit to contact patients. The facility is dirty with bed bugs, and staff reportedly complain rather than provide care. Some reviewers claim staff prioritize pay over residents, indicating a lack of genuine care. The facility lost residents' teeth and provided mismatched dentures, demonstrating poor accountability.Premier At Susquehanna For Nursing And Rehab in Millersburg is best suited for families seeking hands-on, relationship-driven rehab and long-term care where genuine, attentive staff can make a real difference in daily life. It works best for residents who will benefit from active physical and occupational therapy, meaningful activities, and a supportive, home-like environment in a rural, scenic setting. The community can be a solid fit for those who want a facility that feels approachable, with staff who are willing to go the extra mile when they are working well and when management is responsive. It is not ideal for families needing a uniformly flawless operation, predictable day-to-day execution, or a pristine, modern facility with zero variability in care.
Those who may want to consider alternatives include families with very high expectations for consistent staffing, flawless cleanliness, and strict adherence to best practices across every shift. Several reviews raise concerns about under staffing, maintenance gaps, and communication shortcomings that can lead to missed updates or delays in care. For families that prioritize modern amenities, a spotless environment, and a consistently proactive administration, other options may offer greater predictability. Likewise, residents with complex wound care needs or who require near-constant supervision should scrutinize whether the current team can sustain that level of attention without lapses.
The strongest positives here revolve around the rehab and therapy framework and the caring intent reported by many families. The therapy department is repeatedly praised for its dedication and effectiveness, and numerous accounts celebrate nurses, aides, and activity staff who create a warm, engaging atmosphere. The setting and food receive favorable notes from residents and visitors who experience daily life there, and several families credit the team with personal, ongoing investment in recovery and well-being. When staff are aligned and resources are available, the facility can deliver meaningful progress and a sense of belonging that many families value highly.
Yet the most persistent drawbacks temper these strengths. Reviews repeatedly flag insufficient staffing at peak times, which translates into delayed responses to calls, longer wait times for basic assistance, and a perception that residents are not always attended to promptly. Instances of miscommunication - such as changes in medication or care plans not being relayed to families - appear repeatedly, eroding trust even when individual caregivers are capable. Specific concerns about cleanliness, odor, and maintenance, along with reports of residents left in soiled conditions or otherwise inadequately supervised, cannot be dismissed and must be weighed against the rehab successes and compassionate moments observed on other shifts.
Families evaluating Premier should demand concrete assurances before committing. A crucial step is to tour during typical operation hours and speak with frontline staff, the therapy team, and the administrator about staffing ratios, turnover, and the facility's plan to maintain safety and quality. Request recent quality metrics, wound-care protocols, and a clear communication protocol for family updates, along with references from other families with residents at similar care levels. Verify the stability of leadership and whether corrective actions have been implemented after past criticisms. Inquire about room conditions, meal quality across shifts, and what is being done to address maintenance issues and mold or odor concerns.
Bottom line: Premier At Susquehanna can be a strong choice for families seeking robust rehabilitative care, engagement, and a genuinely caring staff, especially when the emphasis is on recovery and meaningful activity. However, the variability in experiences - ranging from life-changing care to serious concerns about staffing, cleanliness, and communication - means this community warrants diligent due diligence. If a loved one requires unwavering consistency, pristine facilities, and airtight, transparent communication, other options may prove more dependable. For those willing to actively investigate, visit multiple times, meet the care team, and review recent surveys and incident histories, Premier can still be the right fit when expectations are clearly aligned with the realities on the floor.
194 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Premier At Susquehanna For Nursing And Rehab in Millersburg, PA is an assisted living community that provides a wide range of amenities and care services for its residents. The community offers a beauty salon where residents can receive professional hair and nail services. Residents can enjoy their favorite shows through cable or satellite TV in the comfort of their own rooms. Community-operated transportation is available for those who need assistance getting around town or attending appointments.
A computer center is provided for residents to stay connected with family and friends online. The dining room offers restaurant-style dining where delicious meals are served. Fitness enthusiasts can stay active in the fitness room equipped with exercise equipment. The community is fully furnished, ensuring that residents have everything they need to feel comfortable.
For entertainment, there is a gaming room where residents can play games and have fun with fellow residents. A beautiful garden provides a peaceful outdoor space for relaxation and enjoyment. Housekeeping services are provided to ensure that common areas and resident rooms are kept clean and tidy.
Residents have access to kitchenettes where they can prepare snacks or light meals. Move-in coordination is available to assist new residents during the transition process. Private bathrooms offer convenience and privacy for each resident. A small library allows residents to indulge in their love of reading.
Telephone services are available for easy communication with loved ones. Non-medical transportation arrangements are made for residents who need assistance with transportation needs such as shopping trips or social outings. Transportation to doctors' appointments is also provided.
The wellness center offers various programs aimed at maintaining mental wellness and overall well-being of the residents. Wi-Fi/high-speed internet access is available throughout the community, allowing residents to stay connected digitally.
Care services offered include 24-hour call system, 24-hour supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, special dietary restrictions such as diabetes diet, meal preparation and service, and transportation arrangements.
The community offers a range of activities to keep residents engaged and entertained. Concierge services are available to assist residents with any special needs or requests. Fitness programs are offered for those who want to stay active and maintain a healthy lifestyle. Planned day trips and scheduled daily activities offer opportunities for socialization and exploration. Resident-run activities encourage engagement and participation from the residents themselves.
Premier At Susquehanna is conveniently located near various amenities, including cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows residents easy access to necessary services and provides convenience for their daily lives.
Premier At Susquehanna For Nursing And Rehab is located at 990 Medical Road, Millersburg, PA 17061 in Dauphin County, Pennsylvania
Premier At Susquehanna For Nursing And Rehab on seniors.fyi includes 11 photos including images showing outdoor, landscaping, dining, windows, outdoors, grass, interior, television, and more.
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Interior
Outdoors
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