Zendt Home

Pros

• The nurses and staff were wonderful and provided excellent care.
• The physical therapy team did an excellent job.
• The care provided was rated five stars.
• Richfield Healthcare and Rehabilitation Center is highly recommended.
• Every visit to the facility has been excellent.
• The staff are friendly and the facility is very clean.

Cons

• There was a lack of communication about appointments away from the home.
• No one contacted them to inform them about the doctor's communications so they could be there.
• The building was old and the environment was terrible.
• They were promised a private room but ended up sharing a room with two others, which was terrible.
• The bed was positioned directly in front of a window air conditioner.
• A roommate's TV was blaring all day and night, leaving no chance to watch or listen.
• The room was arranged for three people and there was no room to sit when visiting.
• There was a fall and it took 12 hours for the family to be notified.
• The reviewer stated they would never use this facility again.

Review

Overall, the collection of experiences paints a picture of a care facility that can feel like a real home in the hands of compassionate staff, while also exposing some persistent gaps that families should watch for. Across the reviews, the nurses and the rest of the staff are repeatedly described as warm, attentive, and patient-focused. The physical therapy team is singled out for doing an excellent job, and several readers emphasize the overall quality of care their loved ones received on the nursing side. When everything goes smoothly, families express real gratitude for care that feels compassionate and professional, and many of these voices would not hesitate to return or to recommend the facility in favorable terms.

But alongside the praise, there is a notable thread of concern about communication and logistics. One reviewer explicitly notes that, while care itself was strong, there was a particular frustration with not being contacted about appointments outside the home or about important doctor discussions. The absence of proactive communication left family members feeling out of the loop and unable to be present for important conversations about a loved one's health. This gap isn't just a minor annoyance; it affects how families experience the care themselves and can influence decisions about when to participate or advocate at key moments.

A separate review offers a more cautionary perspective, focusing on the aspects of the facility that feel less favorable. The writer describes an older building and an environment that did not meet their expectations for comfort or atmosphere. They recount being promised a private room but ending up sharing a room with two other people, with a bed placed right in front of a window air conditioner. The arrangement left little space for visitors to sit and converse, and a roommate's TV was on constantly, creating a disruptive environment. Most troubling was the report of a fall - our loved one fell out of bed - and the family was notified only after about 12 hours. The reviewer questions why the notification took so long and suggests that others do their homework to avoid a similar experience. This story underscores how physical conditions and timely communication can dramatically color families' perceptions of a facility's quality and safety.

On the other hand, some voices remain consistently positive and carry strong endorsements. One reviewer states outright that they would highly recommend Richfield Healthcare and Rehabilitation Center, praising every visit as excellent, noting friendly staff and a very clean facility. They describe it as the only place in the Richfield area they would trust to care for their loved ones, which is high praise in a context where personal experiences can vary widely. This perspective reinforces that, when staff are engaged and the environment is well-maintained, the facility can deliver the kind of dependable, respectful care families are hoping for.

There is also appreciation from a different angle: a brief but emphatic compliment about a rural Pennsylvania facility that feels more like a home than many others. The staff is described as friendly, and the building is said to look and smell clean. This viewpoint reinforces the impression that a warm, homelike atmosphere, combined with approachable staff and cleanliness, can make a real difference in how care feels to residents and their families - even outside urban centers. It's a reminder that the quality of the environment itself matters as much as the clinical care inside.

Taken together, the reviews suggest a facility with real strengths in caregiving - and especially in the people who provide direct care and therapy. The warmth of the nurses, the dedication of the staff, and the visible cleanliness of the spaces contribute to a positive sense of trust and competence when things go smoothly. Yet the same set of reviews highlights critical improvement areas. Communication about appointments and doctor updates, transparent and timely notifications about incidents like falls, and ensuring rooms meet residents' needs and comfort expectations (including private accommodations when promised) stand out as issues that can significantly affect overall satisfaction and perceived safety.

For families considering this facility, the takeaway is clear: the care can be outstanding, and the staff can feel genuinely invested in residents' well-being. At the same time, it's wise to ask pointed questions before placement. Inquire about how appointment notifications are handled and who is responsible for keeping families informed. Clarify room arrangements to ensure expectations align with what will be provided, especially the possibility of private rooms and the impact of multi-resident setups on comfort and visiting space. If you value a homelike atmosphere and a clean, welcoming environment, you'll likely find what you're looking for - with the caveat that proactive communication and clear safety protocols are essential to a consistently positive experience.

This part of Richfield, Pennsylvania offers a peaceful and community-oriented environment for senior living. With several places of worship nearby, such as the Church of the Open Door and Faith Lutheran Church, residents have access to spiritual support and engagement. In terms of healthcare, there are multiple physicians' offices and pharmacies within a short driving distance, ensuring convenient access to medical services. Additionally, there are several restaurants and cafes in the area for dining options and socializing. For outdoor recreation, parks like Millerstown Community Park provide opportunities for leisure activities. The availability of transportation services, such as U-Haul dealerships, makes it easy for seniors to get around the area. Overall, this part of Richfield offers a supportive and welcoming community for seniors looking to settle down in a peaceful setting.

Places of Worship

• Church of the Open Door (0.1 miles)
• Faith Luthern (0.1 miles)
• Richfield Life Ministries Church (0.5 miles)
• Zion Arbogast Lutheran Church (4.9 miles)
• Jehovah's Witnesses (5.3 miles)
• Beavertown God's Missionary Church (5.3 miles)
• Beavertown Reformed (5.4 miles)

Physicians

• Reisinger Family Practice (0.8 miles)
• Family Practice Center, PC (5.4 miles)
• The Eye Center of Central PA (7.9 miles)
• Evangelical Medical Services (8 miles)
• Hess Family Eye Care (8 miles)
• Heartstream Resources (10.1 miles)
• PinnacleHealth FamilyCare Millersburg (12.5 miles)

Restaurants

• County Line Restaurant (0.9 miles)
• Rayauda's Restaurant (6.5 miles)
• The Creme Stop (7.6 miles)
• Meiserville Inn (7.6 miles)
• Pops West End Restaurant (7.8 miles)
• Burger King (8.2 miles)
• Mastracchio's West (9.5 miles)

Pharmacies

• Shade Mountain Pharmacy (5.4 miles)
• Middleburg Pharmacy (7.9 miles)
• Network Rx (10 miles)
• Millersburg Pharmacy (13.1 miles)
• CVS Pharmacy (13.4 miles)
• Rite Aid (13.4 miles)
• Caresite Pharmacy (15.1 miles)

Cafes

• Shine Coffee Company (10.2 miles)
• Peace of Mind Cafe (13.3 miles)
• Bot's Cafe (15.3 miles)

Parks

• Millerstown Community Park (10.4 miles)
• Veterans Memorial Park (14.3 miles)
• East Snyder Park (14.3 miles)
• East Newport Playground (14.9 miles)
• Oliver Township Community Township (14.9 miles)

Transportation

• U-Haul Neighborhood Dealer (11.7 miles)
• U-Haul Neighborhood Dealer (11.8 miles)
• The Middle Of The Woods (14.2 miles)
• U-Haul Neighborhood Dealer (14.8 miles)

Hospitals

• Fresenius Medical Care (12.6 miles)
• Brookline Manor (13.8 miles)