Riverside Nursing Center

Pros

• Shauna Adam provided excellent care and was very kind and attentive to his needs.
• Nurse Lacey Culp went above and beyond to ensure he was helped and kept informed.
• Rose from admissions was professional and prompt.
• Cassandra Mack provided exceptional night-time care and gave peace of mind.
• The staff was friendly and courteous.
• Social worker Brooke went above and beyond to ensure proper discharge.
• The facility has a great staff and physician, and the staff are friendly and responsive.
• Aides and nurses were caring and patient.
• She had no bed sores during her stay.
• The onsite Dialysis center is a godsend.

Cons

• They advised not to place a loved one there.
• The cleaning and janitorial staff were reported to discuss residents openly in the hallways.
• There are claims of cover-ups for abuse and neglect, and the stay was horrifying.
• The mother was fearful and upset and allegedly handled harshly.
• The admissions director is described as a used-car salesperson.
• The facility never answers the phone after 4pm.
• Nurses are described as unprofessional and loud about residents, violating confidentiality.
• The head doctor should not be allowed to practice.
• The place is described as horrible and deserving zero stars.
• There is a belief that patients are medicated at bedtime to keep them quiet.

Review

A broad mix of experiences emerges from the stories shared about this rehab and long-term care setting. On the one hand, several families recount moments of genuine warmth, attentive care, and professional support that helped their loved ones through rehab and recovery. In these accounts, specific staff members stand out for their dedication: Shauna Adam's excellent care and kindness toward an uncle in rehab, a nurse named Lacey Culp who consistently went above and beyond to keep families informed in language they understood, and Rose in admissions who was professional and prompt in addressing needs. A night-time aide, Cassandra Mack, is described as "beyond amazing," providing peace of mind for families as they left loved ones at the facility. In these narratives, the overall impression is one of compassion, reliability, and a team effort to make rehab and ongoing care feel manageable and reassuring.

Other families echoed that positive sentiment through particular, concrete examples. A social worker named Brooke is praised for going "above and beyond" to ensure proper discharge planning, and she remained very accessible during visits, with clear, effective communication. A short-stay experience for another loved one also yielded favorable notes about staff friendliness and courtesy, underscoring the idea that when the team is coordinated and responsive, interactions with families and patients can feel supportive and efficient. Taken together, these accounts highlight a shared belief that, when well-staffed and attentive, the facility can deliver meaningful rehabilitation and compassionate daily care that families value deeply.

Not every story, however, is favorable, and several reviews present serious, alarming concerns. A number of reviewers strongly urge against placing loved ones in this facility, citing ongoing issues with cleaning and janitorial staff who repeatedly discuss residents in hallways, which raises concerns about confidentiality and respect. The most troubling claims describe "cover ups" for what is alleged to be abuse and neglect, with family members reporting fear, distress, and harsh treatment toward residents. The possibility of inappropriate medication practices at night is mentioned, alongside conduct that many perceive as unprofessional - loud conversations in hallways, poor adherence to confidentiality, and apparent neglect of basic needs. In these accounts, the overall experience feels unsafe and troubling, prompting families to remove loved ones and seek alternative arrangements.

Other reviews sharpen the critique with pointed characterizations of management and operations. Some readers describe the admissions process in harsh terms, likening the admissions director to a used car salesperson and accusing the facility of leveraging insurance days until a spend-down is required. The facility is criticized for poor responsiveness, especially after business hours, with calls going unanswered after 4 pm, and for an impression that some staff may be medically or professionally out of step with the standards families expect. The rhetoric is strong - claims of a place that is "horrid in every way possible," with a sense that the leadership and certain long-serving staff are not aligned with the goal of safe, compassionate elder care. These comments collectively paint a picture of a place where trust and accountability seem to falter in ways that deeply affect families and residents.

Amidst the cautionary tales, there are still voices that acknowledge variability in care and emphasize personal differences. A reviewer who notes "a great staff and physician" reminds readers that outcomes can hinge on the individual caregiver. This perspective accepts that no facility is perfect, and in practice the warmth, competence, and respectful treatment depend on the particular people who are assigned to a patient. The sentiment rings consistently: even within a facility with notable negatives, there are staff members who work hard, communicate well, and demonstrate genuine concern for those in their care. The underlying message is that the quality of care is not monolithic but fluctuates with staffing, leadership, and day-to-day interactions.

In a strongly positive counterpoint, several families describe transformative experiences with loved ones after short hospital stays. One elderly mother with Alzheimer's, who was 85, benefited from prompt and patient rehab - particularly in PT/OT - where progress included improved leg movement after just a couple of days. The care team is described as motivated but patient, and the absence of bedsores during a period of limited mobility stands out as a testament to attentive turns, positioning, and ongoing supervision. The daily activities and an engaging environment contributed to a sense of dignity and normalcy, and the reviewer concluded that this place would be their first choice if care were needed again. This narrative underscores the power of a well-coordinated rehab program to restore function and confidence, even in challenging circumstances.

Finally, other remarks echo a blend of warmth and practicality. Several reviewers directly phrase their impressions with short, emphatic notes about the staff's friendliness, helpfulness, and the ability to provide clear communication. One review explicitly states, "Very friendly helpful staff!" alongside comments about good care and occasional poor attitudes, suggesting that even when the overall experience is strong, interpersonal dynamics among staff can color perceptions in meaningful ways. Another reviewer closes with a hopeful assessment: the facility is "a really great place," where hardworking, caring, and dependable staff help patients feel supported, even as the environment resembles a hospital in some respects. The inclusion of an onsite dialysis center is mentioned as a practical, valuable resource, reinforcing that the facility can offer specialized services that enhance quality of life for residents.

In sum, the impressions collected here present a landscape of both commendable compassion and serious concern. For families considering placement, the messages emphasize the importance of meeting individual staff members, evaluating the consistency of communication, and observing how care is delivered across different shifts and roles. While several residents and families describe moments of exceptional care, kindness, and competence, other accounts call attention to confidentiality issues, staff behavior, and administrative responsiveness. This mix of experiences serves as a reminder that choosing a care facility is a highly personal decision and that prospective families should seek firsthand visits and conversations to gauge whether the environment aligns with their loved one's needs and their own expectations for safety, dignity, and reliable communication.

Restaurants

• The Potato Patch (1 miles)
• McDonald's (1.1 miles)
• Voodoo Brewery (2 miles)
• Duke's Upper Deck Cafe (2 miles)
• Chick-Fil-A (2.2 miles)
• Rock Bottom Restaurant & Brewery (2.3 miles)
• Burgatory (2.3 miles)

Cafes

• Parkside Cafe (1.1 miles)
• Starbucks (2.3 miles)
• Starbucks (4.8 miles)
• Big Dog Coffee (5.2 miles)
• Panera Bread (5.2 miles)
• Bakery Square (5.2 miles)
• Arriviste Coffee Bar (5.4 miles)

Physicians

• Community Family Practice (1.3 miles)
• Bellissimo Plastic Surgery & Medi Spa (5.1 miles)
• MyEyeDr (5.2 miles)
• Jefferson Internal Medicine (5.4 miles)
• Jefferson Surgery Center (5.4 miles)
• Plastic and Reconstructive Surgery (5.5 miles)
• Kaufmann Medical Building (5.5 miles)

Pharmacies

• Rite Aid (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4 miles)

Theaters

• AMC Waterfront 22 (2.3 miles)

Parks

• Filmet Park (2.8 miles)
• Frick Park Blue Slide Playground (3.5 miles)
• Frick Park (3.7 miles)
• Renziehausen Park (4.5 miles)
• Schenley Park (4.5 miles)

Hospitals

• UPMC McKeesport (3 miles)
• Magee-Women's Hospital of UPMC (5.4 miles)
• Sleep Laboratory at UPMC Montefiore (5.6 miles)
• University of Pittsburgh Medical Center (5.6 miles)
• UPMC Presbyterian (5.6 miles)
• Hillman Cancer Center (5.7 miles)
• VA Pittsburgh Healthcare System (5.8 miles)

Places of Worship

• First Presbyterian Church of Edgewood (3.3 miles)
• Saint Patrick Church (4.4 miles)
• Kingdom Hall Of Jehovahs Witnesses (5.1 miles)
• Calvary Episcopal Church (5.3 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (5.2 miles)