Eldercrest Healthcare And Rehabilitation Center

Pros

• The admission process at Eldercrest was made easy and accommodating by the administrative staff, ensuring a smooth transition for families.
• Several nurses, including Joanne and Dana, were highlighted for their wonderful care and compassion towards residents.
• The aides were described as caring, professional, and patient, providing essential support to both patients and their families.
• Daily room cleaning maintained a hygienic environment for residents.
• The activity room offered various engaging activities such as Bingo and guest musicians, fostering social interaction among residents.
• Dietary staff worked hard to meet individual dietary needs, going above and beyond to accommodate picky eaters.
• Physical and occupational therapy services provided beneficial daily sessions aimed at helping residents regain their strength.
• Many reviews mentioned a mix of experienced staff who truly attempted to provide quality care during challenging times in healthcare settings.
• Positive interactions with management were noted, with some staff members personally checking in on patients’ needs.
• Overall experiences varied greatly among individuals; some found the facility exceeded their expectations regarding care and support provided.

Cons

• The nursing staff at Eldercrest reportedly provided inadequate care and attention to patients, contributing to a negative experience for residents.
• Several reviews mentioned that the food served was of poor quality, with complaints about it being inedible and lacking nutritional value.
• Residents experienced delays in receiving basic care, such as changing diapers and assisting with meals, leading to discomfort and unhygienic conditions.
• There were multiple accounts of staff members displaying unprofessional behavior, including yelling at residents and being dismissive of their needs.
• Concerns were raised about hygiene practices among the nursing staff, with reports of hands not being washed and improper handling of medical equipment.
• Residents did not receive adequate therapy services as promised, leading to dissatisfaction with rehabilitation efforts.
• Families expressed frustration with the lack of communication from staff regarding their loved ones' health conditions and care needs.
• Instances of residents developing health complications due to neglectful care were reported, raising alarms about patient safety at the facility.

Review

The experiences shared by families and individuals regarding Eldercrest Nursing Center present a stark dichotomy, revealing the complexities associated with nursing home care facilities. While some reviews offer a glowing account of attentive staff and effective rehabilitation efforts, others depict a distressing reality marked by neglect and inadequate care. Such contrasting narratives highlight the challenges faced in long-term healthcare settings, particularly as pressures mount on staff amidst evolving patient needs.

One review highlights the positive aspects of Eldercrest, detailing a seamless admission process that left family members feeling accommodated and supported during what can be an overwhelming time. The reviewers commend specific staff members?such as Nursing Director Joanne and Assistant Director Dana?as well as nurses Sue, Ron, and Lisa for their compassionate care. They also emphasize the dedication of aides like Rebecca, Tameka, and Dee who exhibited professionalism and patience toward patients. Daily room cleanings and vibrant afternoon activities provided residents with mental stimulation and a sense of normalcy, further enhancing this family's overall experience.

Conversely, several other individuals expressed deep dissatisfaction with their or their loved ones' stays at Eldercrest. Complaints about food quality surfaced frequently; some described meals as unappetizing or barely edible?a far cry from nourishing sustenance expected in such facilities. One reviewer went so far as to say they would not feed the food served to their dog. Additionally, numerous accounts indicated systemic issues within staffing practices: allegations included insufficient attention to hygiene protocols, poor medication management leading to harmful outcomes, neglectful aid assistance, and inadequate patient supervision?all contributing to an environment that families felt was unsafe for their loved ones.

Furthermore, the quality of rehabilitation services also garnered mixed reviews. While one visitor praised the physical therapy department's motivational approach towards recovery?asserting that engagement produced tangible results?others condemned it as ineffective or minimally supportive. Several families felt that therapy sessions were neither consistent nor intensive enough to meet patients? needs adequately while expressing frustration over unmet expectations set forth by initial admission discussions regarding skilled nursing care.

The divide among reviews illustrates how resident experiences can vary widely based on numerous factors?including staff availability, workloads intensified by staffing shortages during challenging times like the pandemic, caregiver turnover rates, and even individual patient circumstances that affect engagement levels in therapy or social activities offered throughout their stay. It raises fundamental questions about accountability within these institutions when both praise for compassion in caregiving is juxtaposed with disturbing claims of negligence.

Ultimately, navigating relationships between nursing homes like Eldercrest requires careful consideration from families seeking appropriate care for aging relatives or those requiring rehabilitation post-surgery or illness. The testimonials serve as valuable reminders that while some facilities may boast strong leadership and dedicated personnel striving for excellence amid pressing challenges; others might fall short due to fragmented systems undermined by limited resources or insufficient training.

Potential residents? families are urged to conduct thorough research?perusing various reviews while speaking directly with current patients wherever possible?to assess whether a facility meets individual healthcare requirements appropriately before making critical decisions concerning long-term placements in skilled nursing environments. As these accounts reveal all too clearly: quality of care can make all the difference between recovery success stories versus harrowing tales fraught with neglect during vulnerable stages of life.

Restaurants

• Duke's Upper Deck Cafe (1.1 miles)
• Voodoo Brewery (1.1 miles)
• Burgatory (1.3 miles)
• Rock Bottom Restaurant & Brewery (1.4 miles)
• Chick-Fil-A (1.5 miles)
• The Potato Patch (2 miles)
• McDonald's (2.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (3.3 miles)
• Rite Aid (3.4 miles)
• Rite Aid (3.6 miles)

Theaters

• AMC Waterfront 22 (1.3 miles)

Cafes

• Starbucks (1.3 miles)
• Parkside Cafe (2.1 miles)
• Big Dog Coffee (4.1 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.5 miles)
• Bakery Square (4.6 miles)
• Arriviste Coffee Bar (4.7 miles)

Physicians

• Community Family Practice (2.3 miles)
• Bellissimo Plastic Surgery & Medi Spa (4.3 miles)
• Kaufmann Medical Building (4.5 miles)
• Plastic and Reconstructive Surgery (4.5 miles)
• Western Psychiatric Institute and Clinic of UPMC (4.7 miles)
• Aiken Medical Building (4.7 miles)
• Jefferson Internal Medicine (5.3 miles)

Parks

• Filmet Park (2.6 miles)
• Frick Park Blue Slide Playground (2.7 miles)
• Frick Park (3.1 miles)
• Schenley Park (3.6 miles)
• Renziehausen Park (5.5 miles)

Places of Worship

• First Presbyterian Church of Edgewood (3.1 miles)
• Kingdom Hall Of Jehovahs Witnesses (4.1 miles)
• Calvary Episcopal Church (4.6 miles)
• Saint Patrick Church (5.3 miles)

Hospitals

• UPMC McKeesport (4 miles)
• Magee-Women's Hospital of UPMC (4.4 miles)
• Sleep Laboratory at UPMC Montefiore (4.6 miles)
• University of Pittsburgh Medical Center (4.6 miles)
• UPMC Presbyterian (4.6 miles)
• Hillman Cancer Center (4.9 miles)
• VA Pittsburgh Healthcare System (4.9 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (4.7 miles)