ProMedica Lebanon

Pros

• The facility is described as a great place with professional staff.
• Veronica and Marcia are described as the most pleasant receptionists who greet visitors with a smile and make them feel welcomed; the nurses, aides, and housekeeping staff are consistently happy, and the therapists are exceptional.
• The stay is described as great, with staff being wonderful, helpful, and friendly, taking care of requests and ensuring comfort.
• There has been great improvement; the staff are responsive and therapists competent.
• Crystal, the CNA, is absolutely terrific and goes above and beyond to ensure residents are cared for; therapists are great and work positively to help patients improve.
• The environment is consistently clean.
• The nursing staff is doing a wonderful job.
• The staff attends to needs and therapy is great; the facility is recommended for rehab.
• Gail, the PT, has gone above and beyond, showing kindness and providing motivation.
• Kristin, a carer, took a personal interest and went above and beyond for patients.

Cons

• The reviewer claims the mother died after only 2 1/2 days there and that nothing was done for her, implying the facility cared more about money than patients.
• The facility is described as dirty with inadequate care of the elderly and should not be in business.
• The place is said to lack skilled care, with issues like rings on the bell going unanswered for hours and incisions checked without gloves.
• Workers are reported to wear Crocs, which violates health protocol, and the food is described as disgusting.
• The place should be shut down; questions are raised about state inspectors and bankruptcy making things worse.
• The staff are characterized as having rolled eyes and attitude, with no bedside manner and families treated as problems.
• A patient is described as left for 45 minutes without bathroom assistance, water denied, and no physical therapy for days, with post-op instructions not followed.
• Hospice care is said to involve lying, delays in pain medications (4.5 days), rude and understaffed staff, a supervisor sleeping with an unlocked medication cart, and charting errors.
• The rehab facility is criticized as not being equipped for intensive therapy, overcrowded, dirty, with old beds and rooms housing multiple residents, functioning as a for-profit bed filler.
• This is not a place anyone should be sent to.

Review

A wide range of experiences, emotions, and concerns emerge from reviews about a Pennsylvania nursing home and rehab facility. Families and former residents describe moments of warmth and competence - staff who greet visitors with smiles, therapists who motivate progress, and aides who go the extra mile - alongside deeply troubling accounts of neglect, unsafe conditions, and mismanagement. Taken together, the collection paints a picture of a place where care quality seems to swing dramatically from day to day and from wing to wing, depending on staffing levels, leadership, and which staff members happen to be on shift.

On the positive side, several reviewers highlight specific individuals and teams who left a lasting, favorable impression. Veronica and Marcia at the front desk are repeatedly described as welcoming and friendly, helping families feel seen when they visit. The nursing staff, aides, and housekeeping personnel are praised for consistently courteous and caring behavior in many visits. Therapists receive frequent praise for their competence and encouragement, with several people noting that therapy sessions were meaningful and helped residents make progress. A few residents or family members explicitly celebrate particular caregivers - Crystal, a certified nursing assistant, for going above and beyond, and Gail, a physical therapist, for her kindness and motivational support. In these accounts, the facility shines when these individuals are engaged and when communication with families is constructive.

Counterbalancing those positive notes are grave and emotionally charged complaints that recur across multiple reviews. Several people allege that the facility failed to provide timely or adequate care, sometimes with life-threatening consequences. One reviewer bluntly stated that their mother died after only a couple of days there, accusing the staff of doing nothing substantial and suggesting that money, not patient welfare, was the priority. Others recount waiting for help after ringing a bell for an hour or more, checking wounds without gloves, and seeing staff wear Crocs - an image that some readers interpret as a broader disregard for health and safety protocols. Food is described as unacceptable in several accounts, and there are mentions of areas not being properly maintained, such as uncut grass and a general sense of disorder or neglect in daily routines.

Some of the most intense reviews focus on specific, allegedly avoidable harms and systemic flaws. A caregiver described a rehab stay where a father faced delayed physical therapy after elective surgery, improper handling of patients' hygiene (including a bed in which the patient was found in soiled condition), and reports of staff overwhelmed by too many residents to attend to properly. The impression given is that the facility operates as a bed-filler rather than a center capable of delivering intensive rehabilitation, with rooms that house multiple residents and conditions that many readers find unacceptable. The reviewer explicitly called the site a "fill a bed for profit" operation, signaling concerns about resource allocation, safety, and overall quality of care.

Hospice and end-of-life care reviews add a particularly painful dimension to the narrative. Several accounts allege dramatic delays in essential medications, with pain relief arriving only after extended periods. Administrators are described as unresponsive to family concerns, and understaffing is blamed for ongoing neglect. There are even reports of staff sleeping on the job, charts being completed incorrectly for different patients, and a general sense of disorganization that undermines trust during a profoundly vulnerable time. After a relative's death, families describe struggles with paperwork and cremation timing, underscoring how administrative inertia can compound grief and sorrow.

Additional testimony highlights concerns about the overall environment and patient safety. A reviewer who had transferred a father here after a hip fracture argued that the facility was ill-equipped for intensive rehabilitation, with old beds and lacking alarms, making it difficult to keep residents safe. The report describes a chaotic atmosphere where patients were difficult to locate, shifts were overwhelmed, and care routines - like bathing, dressing, and toileting - appeared inconsistent. The reviewer framed the place as a questionable choice for rehabilitation, contrasting it with another facility that offered a more structured and modern environment. In these cases, the facility's physical condition and its capacity to deliver high-quality rehab care are central to the complaints.

Despite the breadth of troubling experiences, there are also reminders that not every encounter is negative and that some staff members can make a meaningful difference. A number of comments emphasize that when caregivers communicate effectively, respond promptly, and treat residents and families with respect, the experience can be markedly improved. Positive anecdotes about staff attitudes, consistent bedside care, and genuine concern show what is possible when resources align with a family-centered approach. In essence, these reviews acknowledge that strong, compassionate personnel can alter the trajectory of a resident's stay, even within a facility that otherwise presents significant challenges.

In sum, the reviews reflect a facility with a troubling duality: episodes of compassionate, high-quality care from dedicated staff members juxtaposed against pervasive concerns about safety, staffing, cleanliness, and procedural adherence. Families repeatedly call for stronger oversight and accountability, noting gaps in communication and responsiveness that can undermine trust at vulnerable moments. Yet amid the crisis stories, there are glimmers of hope - caregivers who listen, therapists who empower, and front-desk staff who offer reassurance - that suggest improvements are possible when leadership, staffing, and culture align around a shared commitment to patient welfare.

This area of Lebanon, Pennsylvania offers a variety of healthcare options including physicians, hospitals, and pharmacies within close proximity. The presence of Lebanon Valley Cancer Center and WellSpan Pediatric Medicine provides access to specialized medical care. In terms of dining options, residents can enjoy a mix of casual eateries such as Chipotle Mexican Grill and Friendly's. Additionally, there are several parks nearby like South Hills Park and Avon Playground for outdoor recreation. For entertainment, Regal Lebanon Valley theater is just a short drive away. Places of worship like Lebanon Valley Brethren Home provide spiritual support for those seeking a sense of community. Overall, this area offers convenient amenities and services for seniors looking to settle in the Lebanon region.

Physicians

• Allcare Family Health (0.1 miles)
• Lebanon Valley Cancer Center (0.2 miles)
• Balaci Alexandre DMD (0.2 miles)
• WellSpan Pediatric Medicine - Tuck Street (0.2 miles)
• WellSpan Radiation Oncology - WellSpan Sechler Family Cancer Center (0.2 miles)
• Fava & Maria Eye Associates (0.2 miles)
• Cornerstone Dermatology (0.2 miles)

Hospitals

• Valley View Surgical Center (0.2 miles)
• Gsh Dialysis (1 miles)
• Physician Hospital Organization (1.1 miles)
• Lebanon VA Medical Center (1.1 miles)
• Good Samaritan Health System (7.1 miles)
• Kcb Properties (7.6 miles)
• Good Samaritan Hospital Ambulatory Services Center (8.4 miles)

Restaurants

• Chipotle Mexican Grill (0.3 miles)
• Friendly's (0.5 miles)
• McDonald's (0.6 miles)
• South China Buffet (0.7 miles)
• Mick's All American Pub (0.9 miles)
• Down Town Lounge (1.4 miles)
• Snitz Creek Brewery (1.4 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Weis Markets Fuel (0.8 miles)
• Rite Aid (1 miles)
• WellSpan Pharmacy (1.1 miles)
• Rite Aid (1.5 miles)
• Loehle Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)

Parks

• South Hills Park (0.7 miles)
• South Sixth Street Playground (0.9 miles)
• Avon Playground (2.5 miles)
• Stoever's Dam Park (2.6 miles)
• Cleona Playground (3 miles)
• Jackson Recreational Park (5.8 miles)

Cafes

• Fresh Donuts (1.5 miles)
• The Bagel Rack (2 miles)
• Swatara Coffee Company (7.2 miles)

Theaters

• Regal Lebanon Valley (2.3 miles)
• Flagship Premium Cinemas Palmyra (8 miles)

Places of Worship

• Lebanon Valley Brethren Home (8.4 miles)