ProMedica Lebanon

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Pros

• The staff are amazing and take great care of residents.
• The facility has professional staff who provide excellent care.
• Veronica and Marcia are the most pleasant receptionists, greeting visitors with smiles and making them feel welcome.
• The nurses, aides, and housekeeping staff are consistently happy and helpful.
• Therapists are exceptional and help residents make progress.
• Crystal, a CNA, is absolutely terrific and goes above and beyond to ensure care.
• The nursing and therapy teams are caring, attentive, and competent.
• The facility is top-notch, with many staff members who go above and beyond for their patients.
• The staff treat patients with dignity and respect.
• The environment is clean and the service is described as good.
• Many reviewers would recommend this facility for rehab.
• The care team helps patients regain independence and mobility.

Cons

• The facility is a joke.
• The staff fail to deliver medications on time.
• The staff are distracted by cellphones and fail to provide adequate care.
• Call bells go unanswered for long periods, delaying assistance.
• The facility relies on agency staff who are there for money rather than patient care.
• The food is disgusting and the RN supervisors are ineffective.
• The facility is dirty and should be shut down.
• The nurses are unprofessional, overworked, and rude to patients and families.

Review

ProMedica Lebanon is best suited for families seeking a rehab-forward experience where the therapy teams and certain frontline staff can deliver strong, responsiveness-driven progress. The reviews reveal a clear pattern: when therapy is well-staffed and the hands-on caregivers are engaged, residents make meaningful strides and feel treated with warmth and respect. This facility can be a compelling choice for short- or medium-term recovery after surgery or a serious decline where therapy intensity and practical assistance are the priority. It is less ideal for families who require unwavering, 24/7 nursing oversight delivered with perfect consistency, or for those who insist on a consistently pristine environment and flawless operations across all shifts.

Those weighing alternatives should focus on two critical axes: staffing consistency and operating discipline. If a family cannot tolerate frequent reports of delayed medications, long call-bell response times, or widespread use of agency staff with inconsistent training, this site may not meet expectations. Several reviews mention medication delays, instances of wrong meds, and alarmingly slow assistance in urgent moments. Cleanliness and infection-control lapses are also cited in some accounts, along with concerns about supervision and adherence to basic procedures. Families who want a facility with more predictable nursing coverage, stricter governance, and demonstrable, steady performance across all shifts should consider other options.

The strongest positives here come from the therapy side and from caregivers who genuinely connect with residents. When therapists and CNAs are present and proactive, progress stories emerge: patients describe effective rehab, motivation from physical therapy, and a sense of progress toward independence. Front-desk staff and some clinicians are repeatedly praised for warmth, courtesy, and a welcoming atmosphere, which helps families feel reassured during visits. Food and environment receive favorable mentions as well, contributing to a sense of familiarity and comfort that supports recovery. In short, the core rehab engine, therapists and attentive direct-care staff, can deliver meaningful benefit when operating with adequate staffing and stable leadership.

But those gains are tempered by the facility-wide inconsistencies that recur in multiple accounts. Reports of understaffing, reliance on agency personnel, and uneven bedside care undermine the rehab benefits for residents who need consistent supervision. Some families describe extended delays in obtaining basic assistance, poor hands-on care around incisions or post-op instructions, and instances where basic safety practices (gloves, proper monitoring) were not followed. The perception of management’s responsiveness also varies, with some families feeling the administration does not address concerns promptly. These dynamics can erode trust and complicate recovery, especially for longer stays or more medically complex residents.

For families during a decision phase, concrete steps can clarify risk and alignment with goals. Request a candid staffing snapshot: nurse-to-patient ratios by shift, the proportion of agency staff, and their typical credentials. Probe the medication management process: how med carts are secured, how orders are reconciled, and how quickly pain and routine meds are delivered on weekends or evenings. Ask for a clearly documented post-op and rehabilitation plan that specifies goals, milestones, and who monitors progress daily. Visit at different times to observe call-bell responses, noise levels, and the cadence of therapy; push for direct conversations with the director of nursing and with the therapy lead to understand how they handle peak demand periods.

In sum, ProMedica Lebanon presents a practical choice for families prioritizing robust rehabilitation outcomes and a generally compassionate care culture, with therapists and frontline staff capable of delivering real progress. The decisive caveat is the variability in staffing and operational discipline that colors many reviews. For those whose primary requirements are unwavering reliability, meticulous infection control, and consistently prompt care across all hours, alternative communities with stronger governance and lower dependence on agency personnel should be explored. The right decision hinges on whether the anticipated rehab gains and the positive, human-centered care can be trusted to prevail over episodes of under-staffing and medication or safety concerns. A disciplined, informed visit with an emphasis on staffing, med management, and care planning will reveal whether this is the right match for a loved one’s specific needs and recovery trajectory.

This area of Lebanon, Pennsylvania offers a variety of healthcare options including physicians, hospitals, and pharmacies within close proximity. The presence of Lebanon Valley Cancer Center and WellSpan Pediatric Medicine provides access to specialized medical care. In terms of dining options, residents can enjoy a mix of casual eateries such as Chipotle Mexican Grill and Friendly's. Additionally, there are several parks nearby like South Hills Park and Avon Playground for outdoor recreation. For entertainment, Regal Lebanon Valley theater is just a short drive away. Places of worship like Lebanon Valley Brethren Home provide spiritual support for those seeking a sense of community. Overall, this area offers convenient amenities and services for seniors looking to settle in the Lebanon region.

Physicians

• Allcare Family Health (0.1 miles)
• Lebanon Valley Cancer Center (0.2 miles)
• Balaci Alexandre DMD (0.2 miles)
• WellSpan Pediatric Medicine - Tuck Street (0.2 miles)
• WellSpan Radiation Oncology - WellSpan Sechler Family Cancer Center (0.2 miles)
• Fava & Maria Eye Associates (0.2 miles)
• Cornerstone Dermatology (0.2 miles)

Hospitals

• Valley View Surgical Center (0.2 miles)
• Gsh Dialysis (1 miles)
• Physician Hospital Organization (1.1 miles)
• Lebanon VA Medical Center (1.1 miles)
• Good Samaritan Health System (7.1 miles)
• Kcb Properties (7.6 miles)
• Good Samaritan Hospital Ambulatory Services Center (8.4 miles)

Restaurants

• Chipotle Mexican Grill (0.3 miles)
• Friendly's (0.5 miles)
• McDonald's (0.6 miles)
• South China Buffet (0.7 miles)
• Mick's All American Pub (0.9 miles)
• Down Town Lounge (1.4 miles)
• Snitz Creek Brewery (1.4 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Weis Markets Fuel (0.8 miles)
• Rite Aid (1 miles)
• WellSpan Pharmacy (1.1 miles)
• Rite Aid (1.5 miles)
• Loehle Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)

Parks

• South Hills Park (0.7 miles)
• South Sixth Street Playground (0.9 miles)
• Avon Playground (2.5 miles)
• Stoever's Dam Park (2.6 miles)
• Cleona Playground (3 miles)
• Jackson Recreational Park (5.8 miles)

Cafes

• Fresh Donuts (1.5 miles)
• The Bagel Rack (2 miles)
• Swatara Coffee Company (7.2 miles)

Theaters

• Regal Lebanon Valley (2.3 miles)
• Flagship Premium Cinemas Palmyra (8 miles)

Places of Worship

• Lebanon Valley Brethren Home (8.4 miles)