Manorcare Health Services - Lebanon

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  • Interior

    A clean, well-lit hospital hallway with framed pictures on both walls.

  • Decor

    A cozy dining area with wooden furniture and natural lighting.

  • Bedroom

    A clean and organized hospital room with two beds separated by a curtain.

  • Exercise Equipment

    An indoor fitness center with various exercise equipment.

  • Gym

    A spacious gym with exercise equipment and a clean interior.

  • Healthcare

    A clean and empty hospital room with a bed and medical equipment.

  • Physical Therapy

    A rehabilitation center equipped with exercise machines and therapy facilities.

Manorcare Health Services - Lebanon

900 Tuck Street, Lebanon, PA 17042

For more information about senior living options: (844) 490-3973

4 from 85 reviews
5 stars
52
4 stars
13
3 stars
3
2 stars
1
1 stars
16

Skilled Nursing Facility

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    Overall Review of Manorcare Health Services - Lebanon

    Pros

    • pro Veronica and Marcia are the most pleasant receptionists, greeting visitors with a smile.
    • pro The therapists are exceptional.
    • pro Crystal, a CNA, is absolutely terrific and goes above and beyond to ensure patients are cared for.
    • pro Gail, the PT, goes above and beyond, showing kindness, building confidence, and motivating progress.
    • pro All therapies were great and all staff were very good.
    • pro The nurses are kind and respectful to families.
    • pro The facility is clean.

    Cons

    • pro The reviewer states the facility provided inadequate care for the elderly and seemed to care more about money than residents' well-being.
    • pro They claim call bells were ignored for up to an hour.
    • pro They report incisions were checked without gloves, indicating poor hygiene.
    • pro They note staff wore Crocs, which violated health protocols.
    • pro The food is described as disgusting and unfit for a stray dog.
    • pro The facility is described as the worst, with treatment of patients deemed horrible and calls for shutting down.
    • pro They describe persistent understaffing and lack of basic care, with residents not receiving meals or assistance in a timely manner.
    • pro There are claims of delayed or withheld pain medications in hospice care and poor communication with administration.
    • pro Rooms and hallways are described as dirty, outdated, and overcrowded, with residents not bathed or dressed regularly.
    • pro Family members report staff showing rolled eyes and contempt toward advocates, and some staff allegedly lying or mischarting patient information.

    Review

    Across a broad set of firsthand accounts, this Pennsylvania facility elicits something like a tale of two experiences. A number of reviewers describe devastating, life-or-death concerns and accusations of neglect, while others praise specific staff members and point to moments of compassion and solid rehabilitation work. The chorus of opinions paints a picture of a place where care and compassion can coexist with serious perceived failures, depending on who is there, when they are there, and which staff members are on duty.

    On the most severe end of the spectrum, several reviewers recount harrowing, personal stories of inadequate care and protect-the-wallet concerns. One reviewer lamented that their mother died after only 2 1/2 days in the facility and claimed "they had done NOTHING for her" and that the facility was more interested in money than patient well-being. Others described a sense that the facility prioritized finances over patients, and some questioned whether the place should be in business at all, calling for closure or tighter scrutiny. Complaints included chronic understaffing, delays in basic needs like bathroom assistance or water, and a pervasive sense of neglect: patients waiting for a bell to be answered for up to an hour, patients left in soiled conditions, and rooms that felt overcrowded and poorly maintained. Instances were cited where basic procedures were not followed, such as checking incisions without gloves, staff wearing non-medical footwear like Crocs, and inconsistent adherence to health and safety protocols. The tone ranged from outraged to heartbroken, with calls to inspectors and regulators to intervene and to consider shutting down a facility that some saw as a "poor excuse of a rehab and nursing home."

    The most troubling narratives also included specific, embarrassing lapses around post-operative and hospice care. Complaints about a lack of timely pain management, incorrect or delayed medication administration, and insufficient post-operative monitoring were repeated. In hospice scenarios, reviewers described a combination of rude behavior, charting errors, and extreme understaffing that forced family members to intervene just to secure basic comfort or medication for dying loved ones. One family described their father as not receiving proper care after hip surgery, with reports of bed alarms not being activated, beds in poor condition, and a perception that the facility was filling beds without adequate resources for intensive rehab. Another account highlighted a physician's delayed response after a patient died, followed by slow or absent communication with family members, leaving families feeling disregarded at a devastating time. The overarching impression is one of insufficient staffing, uneven quality of care, and a sense that organization or communication gaps amplified distress for patients and families.

    By contrast, a substantial number of reviewers share positive experiences that highlight warmth, competence, and meaningful progress in rehabilitation. Several accounts praise specific staff members and teams for going above and beyond. Veronica and Marcia were singled out as especially welcoming receptionists who greet visitors with a smile and help set a positive tone for family members' visits. Multiple reviewers compliment the nursing staff, aides, and housekeeping personnel for their consistent professionalism and kindness, noting that staff remain friendly, patient, and respectful even when the facility is busy. Therapists receive frequent praise as well, with notes about exceptional care and effective, results-oriented sessions. Crystal, a certified nursing assistant, is repeatedly lauded for going above and beyond to ensure her patients' comfort and needs are met, and Gail, a physical therapist, is described as motivational and supportive in helping patients push through difficult therapy tasks. Positive comments also emphasize a generally clean environment and a perception that therapy, when properly staffed, can yield meaningful progress for those recovering from injuries or managing post-acute conditions.

    Several reviews specifically mention improvement and ongoing care in a more uplifting light. Some families recount improvements in responsiveness and care quality over time, with staff becoming more attentive to individual needs and therapy teams delivering meaningful gains. A recurring thread among favorable accounts is the sense that when the right caregivers are present - pleasant receptionists, attentive nurses, capable therapists, and compassionate CNAs - the patient experience can be markedly better. Positive anecdotes also underscore the value of clear communication, transparency, and a staff culture that treats families with respect and invites constructive feedback to address concerns.

    Beyond individual staff interactions, reviewers discuss broader facility conditions and organizational questions. A number of observations touch on the physical state of the facility - older rooms and equipment, occasional issues with cleanliness, and environmental aspects like outdoor grounds not always being well-maintained. Some reviewers contrast this with other facilities they view more favorably, noting that certain centers excel in rehab protocols and overall care quality, while this location sometimes feels overwhelmed or under-resourced, especially during busy periods. The discussion also surfaces a tension between profit motives, bed occupancy, and the level of specialized care that skilled rehab patients require. In some reviews, families express a sense that the facility is filled more by necessity or economics than by a mission to provide top-tier rehabilitation and compassionate elder care, and this observation fuels their distrust and frustration.

    Taken together, the reviews present a facility that can be a very harsh place for some residents and families, while being a source of genuine relief and progress for others. The most consistent themes center on staffing levels and consistency, the quality of individual caregiver interactions, and the importance of timely, respectful care. Positive experiences hinge on the presence of engaged, empathetic staff and strong therapy teams who can deliver tangible improvements in function and well-being. Negative experiences converge on delays, perceived neglect, lapses in safety and infection control, and a sense that family members must advocate relentlessly to secure basic needs and proper care. For families assessing this facility, the stories underscore the importance of staying closely connected with loved ones, demanding clear, ongoing communication from administrators, and seeking out the most knowledgeable, compassionate clinicians available to ensure that care aligns with the high standards patients deserve.

    Features

    Housing

    • 159 resident community capacity 159 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Harrisburg International (20 miles away) Harrisburg International (20 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Manorcare Health Services - Lebanon is an assisted living community located in Lebanon, PA. This community provides a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    For convenience and relaxation, Manorcare Health Services - Lebanon offers a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and errands, and there is also a computer center for those who want to stay connected.

    Meals are served restaurant-style in a spacious dining room, with special dietary restrictions accommodated. The community has a fully furnished setting and private bathrooms for each resident's comfort. Housekeeping services are provided to ensure a clean and tidy environment.

    Residents can enjoy various activities within the community, including utilizing the fitness room or gaming room. There is also a garden and outdoor space where residents can relax and enjoy nature. Additionally, there is a small library for book enthusiasts.

    Transportation arrangement (non-medical) is available for residents who need assistance getting around, as well as transportation to doctors' appointments. A wellness center ensures that residents have access to healthcare services when needed. Wi-Fi/high-speed internet is accessible throughout the community.

    The care services at Manorcare Health Services - Lebanon include 24-hour call system and supervision for added safety and support. Staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their prescribed medications correctly. A mental wellness program focuses on promoting emotional well-being among residents.

    To enhance socialization and engagement, this assisted living community offers concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. These opportunities allow residents to connect with one another while enjoying fulfilling experiences.

    Manorcare Health Services - Lebanon benefits from its location near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. These nearby establishments provide convenience and accessibility to the residents and their families.

    Overall, Manorcare Health Services - Lebanon offers a comprehensive array of amenities and care services tailored to meet the needs of its residents.

    Nearby Places of Interest

    This part of Lebanon, Pennsylvania, offers a convenient and diverse range of amenities that cater to senior living needs. With multiple physicians' offices nearby, including dermatology, ENT, and diabetes specialists, as well as a hospital and surgical center within close proximity, residents can easily access healthcare services. There are also several pharmacies located within a short distance for medication needs. In terms of dining options, there are fast casual restaurants like Chipotle Mexican Grill and Friendly's, providing convenient dining choices. For leisure activities, parks such as South Hills Park and playgrounds like South Sixth Street Playground offer opportunities for outdoor recreation. Additionally, there are cafes for socializing with friends over coffee and local theaters for entertainment purposes. Overall, this part of Lebanon provides a well-rounded community with essential services and recreational options for seniors seeking a comfortable place to reside.

    Physicians

    • Cornerstone Dermatology (0.1 miles)
    • Melnick, Moffitt & Mesaros ENT Associates (0.1 miles)
    • Allcare Family Health (0.2 miles)
    • Lebanon Valley Cancer Center (0.2 miles)
    • Fava & Maria Eye Associates (0.2 miles)
    • Priority Care (0.2 miles)
    • LG Health Physicians Diabetes and Endocrinology Lebanon (0.2 miles)

    Restaurants

    • Chipotle Mexican Grill (0.2 miles)
    • Friendly's (0.4 miles)
    • McDonald's (0.4 miles)
    • South China Buffet (0.5 miles)
    • Mick's All American Pub (0.8 miles)
    • Down Town Lounge (1.5 miles)
    • Snitz Creek Brewery (1.5 miles)

    Hospitals

    • Valley View Surgical Center (0.2 miles)
    • Gsh Dialysis (1.1 miles)
    • Lebanon VA Medical Center (1.2 miles)
    • Physician Hospital Organization (1.2 miles)
    • Good Samaritan Health System (7.2 miles)
    • Kcb Properties (7.5 miles)
    • Good Samaritan Hospital Ambulatory Services Center (8.3 miles)

    Pharmacies

    • CVS Pharmacy (0.5 miles)
    • Weis Markets Fuel (0.8 miles)
    • Rite Aid (1.1 miles)
    • WellSpan Pharmacy (1.3 miles)
    • Rite Aid (1.5 miles)
    • Loehle Pharmacy (1.9 miles)
    • CVS Pharmacy (2.2 miles)

    Parks

    • South Hills Park (0.7 miles)
    • South Sixth Street Playground (1 miles)
    • Avon Playground (2.7 miles)
    • Stoever's Dam Park (2.7 miles)
    • Cleona Playground (3 miles)
    • Jackson Recreational Park (6 miles)

    Cafes

    • Fresh Donuts (1.5 miles)
    • The Bagel Rack (2 miles)
    • Swatara Coffee Company (7.3 miles)

    Theaters

    • Regal Lebanon Valley (2.3 miles)
    • Flagship Premium Cinemas Palmyra (7.9 miles)

    Places of Worship

    • Lebanon Valley Brethren Home (8.2 miles)

    Frequently Asked Questions

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