Crestview Center

Pros

• The staff at Crestview Center is described as friendly and kind, providing compassionate care to residents.
• The therapists and daytime nurses received high praise for their responsiveness, reassurance, and supportive demeanor.
• The facility has beautiful grounds and well-maintained rooms with adequate toiletries provided to residents.
• Management demonstrated transparency and openness during the COVID-19 pandemic by holding regular Zoom meetings with family members.
• Many families appreciate the caring support that their loved ones receive from the staff during daytime hours at Crestview.

Cons

• The facility is old and has a persistent unpleasant smell, particularly from the carpets.
• Residents receiving "self care" are often neglected, leading to poor personal hygiene and dirty clothing.
• Staff members can be unresponsive and are often seen using their phones instead of attending to residents in need.
• There are serious concerns about the behavior of night and weekend staff, including inappropriate language and lack of empathy towards confused patients.
• Patients often experience delays in receiving necessary medical attention, contributing to deteriorating conditions.
• Incidents of rough handling by staff have reportedly caused pain and injury to residents.
• The overall level of care appears to decline significantly when regular staff is not present, raising concerns about patient safety during off hours.

Review

Crestview Center in Langhorne, Pennsylvania, has received mixed reviews from families of residents, showcasing a wide range of experiences that reflect both commendations and serious concerns about the quality of care provided. While some family members voice appreciation for the staff’s kindness and dedication, especially during difficult times such as the COVID-19 pandemic, others share alarming stories about neglect and inadequate assistance for residents who require help with daily living activities.

One common thread across multiple reviews is the friendly demeanor of the staff. Many reviewers noted that employees were compassionate and supportive toward their loved ones, even when faced with challenging behaviors from patients suffering from cognitive decline. Compliments were directed at daytime nurses and therapists who provided attentive care, demonstrating professionalism and a genuine interest in enhancing residents' well-being. For instance, during rehabilitation efforts post-injury, one reviewer praised the rehabilitation therapists for their responsiveness and engaging manner. This highlights a dichotomy within Crestview's staffing—whereby daytime shifts appear to be staffed by dedicated professionals focused on patient care.

However, this positive perspective starkly contrasts with numerous accounts detailing neglect experienced during nighttime or weekend hours when staffing levels appeared to drop significantly. Several reviewers reported disturbing incidents where assistance was delayed or absent entirely when family members urgently called for help. From instances where patients remained unattended despite repeated calls for assistance to situations involving inadequate responses to hygiene needs, it became clear that many residents did not receive the help they required outside of peak hours. One individual described how her loved one was left waiting indefinitely after requesting help using a bedpan—a situation that only worsened due to staff indifference.

The condition of the facility itself also sparked concern among reviewers. Multiple comments described Crestview as an aging establishment replete with unpleasant odors emanating from unclean carpets and overall poor maintenance. Vivid descriptions portrayed a distressing environment characterized by an unsanitary atmosphere that included constant reminders of inadequate cleaning practices—such as dirty linens that families found necessary to change themselves upon visiting their loved ones. The apparent lack of urgency in addressing these issues raised alarm bells regarding the prioritization of resident comfort and health.

Sadly, some accounts detailed severe outcomes resulting from insufficient care at Crestview. One review highlighted tragic circumstances wherein an elderly patient suffered pain due to mishandling by nursing staff following surgery related to a broken hip; this ultimately contributed to a rapid decline in health leading up to death shortly after hospitalization. This harrowing tale raises serious ethical questions regarding patient safety protocols in place at this facility—particularly regarding how residents are treated when family members are not present.

Conversely, there remain voices among relatives who express gratitude toward Crestview's leadership for their openness throughout challenging periods like COVID-19—characterizing management’s transparency through frequent communication via video calls as commendable amidst broader industry challenges associated with staffing shortages. Despite glaring discrepancies in experiences shared by families across various perspectives on care quality at Crestview Nursing Center—including reports revealing both commendable actions taken during crises alongside alarming negligence occurring behind closed doors—it is evident that more consistency is needed between different shifts within its structure if trustees wish to uphold standards deserving reliable reputations.

In summary, while Crestview Center displays moments of exemplary care coupled with selfless commitment from many staff members predominantly seen during day shifts, sobering realities persist surrounding night-time neglect attributed partly due to regulatory staffing limitations affecting overall patient service delivery across various facets impacting resident safety directly connected back into systemic issues plaguing nursing homes nationwide today—not solely limited therein but reflective beyond just this singular institution alone."

Located in Langhorne, Pennsylvania, this area offers a variety of amenities and services that may be appealing for seniors looking to settle down. With several hospitals and physicians within close proximity, residents can rest assured knowing that their healthcare needs can be easily met. Additionally, there are multiple pharmacies nearby for convenient access to medications. Places of worship are available for those seeking spiritual fulfillment, while a selection of restaurants and cafes provide dining options for social gatherings. Nature lovers will appreciate the nearby parks such as Tyler State Park and Washington Crossing Historic Park, offering opportunities for outdoor recreation and relaxation. For entertainment, there is a theater within a short drive. Transportation options like Trenton-Mercer Airport and train stations make traveling convenient for seniors who may want to explore beyond the local area.

Hospitals

• St Mary Rehab Hospital (0.7 miles)
• Frankford Hospital-Bucks County (3.4 miles)
• Trenton Psychiatric Hospital (6.6 miles)
• Mercer Family Health Center (7.9 miles)
• Jefferson Torresdale Hospital (9.8 miles)
• Capital Health Medical Center (10.1 miles)
• Holy Redeemer Hospital (10.7 miles)

Physicians

• Oral & Maxillofacial Surgery Centers (1.3 miles)
• CHOP Primary Care (1.4 miles)
• Wilson Dermatology & Skin Care (2.5 miles)
• Wrightstown Family Medicine (5.5 miles)
• Stoltz and Hahn Family Practice (5.6 miles)
• Wrightstown Family Medicine (5.7 miles)
• Delaware Valley Family Eye Care (7.1 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Rite Aid (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.7 miles)

Places of Worship

• St Luke's Episcopal Church (1.7 miles)
• New Beginnings Church (9.1 miles)
• Neshaminy Warwick Presbyterian Church (9.6 miles)

Restaurants

• J.B. Dawson's Restaurant & Bar (2 miles)
• Iron Hill Brewery & Restaurant (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Taco Bell (4.6 miles)
• McDonald's (4.7 miles)
• Bruster's Real Ice Cream (5 miles)
• Erini Restaurant (6 miles)

Parks

• Tyler State Park (2.3 miles)
• Delaware River Canal Tow Path (5.2 miles)
• Washington Crossing Historic Park (6.8 miles)
• Cadwalader Park (7.9 miles)
• Columbus Park (9.9 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (9.3 miles)
• Starbucks (9.9 miles)

Theaters

• AMC Neshaminy 24 (4.8 miles)

Transportation

• Trenton-Mercer Airport (TTN) (7.4 miles)
• Septa Warminster Train Stn (8.8 miles)
• Trenton Transit Center (9 miles)