Lecom At Village Square
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149 West 22Nd Street, Erie, PA 16502
For more information about senior living options: (844) 490-3973
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The collection of reviews presents a portrait of a highly inconsistent experience at the facility. On the one hand, many residents and their families praise the staff for their kindness, attentiveness, and tangible care. They describe nurses and aides as excellent, compassionate, and dedicated to keeping residents engaged rather than letting them languish in bed. In several accounts, individual caregivers stand out: Mary and Nicole are highlighted for exceptional nursing care, while Xavier and Nordia are recognized for their activity programming and their positive influence on residents' daily lives. A few reviewers emphasize the value of the facility's efforts to offer a range of activities, meaningful social interaction, and routines that promote independence, even noting that transportation and direct care help residents stay connected to life outside the center.
Yet alongside these affirmations, there is a wide and vehement critique of operations, safety, and the physical state of the building. Several reviewers fault management and the overall environment, describing the facility as old, outdated, and rundown. The physical conditions are a recurring point of concern: rooms are said to be lacking in basic comforts like adequate chairs, and televisions are small with remotes that frequently misbehave or disrupt a roommate's control of the TV. Some visitors report a persistent odor problem, ranging from a general sense of decay to a strong smell of urine, especially on the first floor and in some areas that smell less fresh than they should. A few reviewers explicitly call the environment dismal and depressing, with one going so far as to call certain floors or spaces "dismal" and "depressing" to be in.
The reviews also raise serious concerns about safety, cleanliness, and accountability. Several comments recount negative experiences with basic logistics and personal belongings: laundry issues are a frequent grievance, with multiple accounts of lost clothing and even items of value missing or stolen. There are mentions of air mattresses becoming unplugged, resulting in bed sores that should have been noticed and addressed during routine checks, as well as reports of rooms not being cleaned regularly and visitors being confronted with poor facilities for bathroom needs. A particularly troubling strand notes accusations or implications of negligent or abusive behavior by some staff, including references to rude interactions, suspicions of limited staff on certain shifts, and concerns that some employees may be taking advantage of residents or their families. A few reviewers assert that the place should be shut down or that family members should remove loved ones promptly, underscoring a high level of distrust and alarm about care quality.
The mixed tone continues with strong opinions about the facility's mission and effectiveness. Some reviewers frame the center as a well-meaning but aging community, where the core program is making genuine efforts to help residents stay in their homes longer and maintain independence, supported by transportation and direct care services. For these voices, the care philosophy and the staff's dedication are redeeming factors that balance out the aging infrastructure. Other reviewers view the same institution through a harsher lens, arguing that the lack of consistent staffing, inadequate facilities, and potential safety lapses render the center unfit for trusted care of loved ones. They use forceful language to describe the experience - calling it unprofessional, unacceptable, or even abusive - and caution others to proceed with extreme caution or to seek alternatives.
Into this complex mosaic, there are a few nuanced observations about the living experience. Some residents and family members notice that certain areas or days feel more positive than others, with some staff members being singled out for praise for going above and beyond. A recurring thread is that, even when care quality is praised, it can be uneven: consistent warmth and attentiveness in some shifts and not in others; some floors receiving more individualized attention, while others appear understaffed or less engaged. Visitors recount both positive interactions with staff and troubling encounters with rudeness or friction at the front desk, suggesting a need for improved training, accountability, and customer service practices.
Overall, the narrative that emerges is one of sharp contrasts and a clear call for improvement in several domains: upgrading the physical plant and amenities, ensuring reliable laundry and personal item security, maintaining consistent, high-quality staffing across all shifts, and implementing stronger protocols for safety, odor control, and infection prevention. Families and visitors are left with a sense of hope tied to dedicated caregivers and meaningful programs, but they are also left wary of inconsistent execution and a facility that, in places, feels neglected or mismanaged. For anyone considering placement or a visit, the reviews suggest a careful, thorough inspection of specific rooms, floors, and days, as well as direct conversations with staff about laundry processes, incident reporting, and contingency plans for urgent care needs, to determine whether the particular experience they're seeking aligns with what the facility can reliably provide.
Lecom At Village Square is an assisted living community located in Erie, PA. It offers a wide range of amenities to ensure residents have a comfortable and enjoyable living experience. These amenities include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident, restaurant-style dining options, a small library for reading enthusiasts, telephone access for communication needs, non-medical transportation arrangement services, transportation to doctors' appointments when needed for medical needs and wellness center facilities. Residents can also stay connected with Wi-Fi/high-speed internet access.
In addition to the numerous amenities provided at Lecom At Village Square, various care services are available to ensure the well-being of residents. These include a 24-hour call system for immediate assistance if needed, round-the-clock supervision to guarantee safety and security at all times. The community also provides support with activities of daily living such as bathing and dressing. Assistance with transfers is available when necessary. Special dietary requirements like diabetes diets or other dietary restrictions are accommodated in meal preparation and service. Medication management ensures that residents receive their necessary medications on time and in the correct dosage. Mental wellness programs are offered to promote emotional well-being.
Residents at Lecom At Village Square not only enjoy the comfort of their living spaces but also engage in various activities to enhance their social life and overall well-being. The community offers concierge services for convenience and assistance. Fitness programs encourage residents to maintain an active lifestyle. Planned day trips provide opportunities for exploration and enjoyment outside the community premises. Resident-run activities empower residents to actively participate in organizing events and social gatherings within the community. Scheduled daily activities keep residents engaged and entertained.
The location of Lecom At Village Square offers easy access to essential amenities and services in the surrounding area. There are five cafes, one park, twelve pharmacies, forty-one physicians, twenty-four restaurants, one transportation service, three places of worship, and thirteen hospitals nearby. These nearby facilities provide convenience and accessibility for residents and their families.
Overall, Lecom At Village Square provides a comprehensive array of amenities and care services to cater to the needs of its residents. With a focus on comfort, well-being, social engagement, and easy access to nearby amenities and services, this assisted living community strives to create a vibrant and fulfilling living experience for its residents.
Lecom At Village Square is located at 149 West 22Nd Street, Erie, PA 16502 in Erie County, Pennsylvania
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